Editing Aeroméxico (section)

===Chat platform===
In September 2016, Aeroméxico became the first airline in the Americas to launch a [[chatbot]], that enables customers to search, track and book flights interacting with a [[virtual assistant (artificial intelligence)|virtual assistant]] on [[Facebook Messenger]].<ref>{{cite press release|url=http://www.prnewswire.com/news-releases/aeromexico-comienza-a-utilizar-aerobot-el-primer-chatbot-de-una-aerolinea-en-el-continente-605038016.html|title=Aeroméxico comienza a utilizar Aerobot, el primer chatbot de una aerolínea en el continente |trans-title=Aeroméxico begins to use Aerobot, the first airline chatbot in the continent |language=es |website=prnewswire.com |publisher=Aeroméxico |access-date=5 January 2017}}</ref> During the [[Facebook F8]] conference in April 2017, the airline earned praise from [[Facebook]] for being among the first companies worldwide to launch the Chat Extension function, allowing users to pull up Aerobot during a group chat. It also launched the ability to ask any question, using [[artificial intelligence]] and [[natural language processing]] techniques to match the questions with answers.<ref>{{cite web|url=https://www.traveldailynews.com/post/aeromexico-taps-yalochatcom-and-ivai-to-build-first-advanced-ai-customer-service-chatbot|title=Aeromexico taps Yalochat.com and IV.AI to build first advanced AI Customer Service Chatbot|website=Traveldailynews.com|access-date=4 August 2017|archive-date=4 August 2017|archive-url=https://web.archive.org/web/20170804214255/https://www.traveldailynews.com/post/aeromexico-taps-yalochatcom-and-ivai-to-build-first-advanced-ai-customer-service-chatbot|url-status=dead}}</ref>

In September 2017, Aeroméxico announced that it would be among the first companies worldwide to start services on [[WhatsApp]]'s new Enterprise solution – the first time large companies would be able to provide customer service to users at scale.<ref name="whatsapp.com">{{cite web|url=https://blog.whatsapp.com/10000633/Building-for-People-and-Now-Businesses|title=Building for People, and Now Businesses|website=WhatsApp.com}}</ref><ref>{{Cite web|url=https://www.linkedin.com/posts/am-lab-7_yesterday-whatsapp-announced-whatsapp-for-activity-6311153917581418496-PEup|title=AM Lab 7 on LinkedIn: Yesterday, WhatsApp announced WhatsApp for Business…|website=www.linkedin.com}}</ref><ref>{{cite web|url=http://tecreview.itesm.mx/pronto-gracias-a-yalo-podras-chatear-aeromexico-via-whatsapp/|title=Ahora, gracias a Yalo, podrás chatear con Aeroméxico vía Whatsapp - TecReview|first=Andrea|last=López|date=30 October 2017}}</ref><ref>{{cite web|url=https://expansion.mx/tecnologia/2017/10/30/yalo-la-tecnologia-mexicana-que-lleva-whatsapp-a-aeromexico|title=Yalo, la tecnología mexicana que lleva Whatsapp a Aeroméxico|date=30 October 2017}}</ref> In February 2018, the company announced development of further features together with its partner [[Yalochat]], such as purchase confirmation and flight notifications via WhatsApp, and deepening the artificial intelligence used on its chat platform.<ref>{{cite web|url=https://www.entrepreneur.com/article/309439|title=Yalochat abre oficinas en China y profundiza su relación con Aeromexico|first=Entrepreneur en|last=Español|date=22 February 2018}}</ref>