Editing Aeroméxico (section)

==Corporate affairs==
===Headquarters===
Its headquarters are in [[Colonia Cuauhtémoc, Mexico City|Colonia Cuauhtémoc]], [[Cuauhtémoc, Mexico City|Cuauhtémoc Borough]], [[Mexico City]].<ref>{{cite web|url=https://aeromexico.com/cms/sites/default/files/Reporte_Anual_2021_VF_compressed.pdf|title=REPORTE ANUAL|language=es|publisher=Aeroméxico|accessdate=2022-11-02|quote=Paseo de la Reforma 243, piso 25 Col. Cuauhtémoc, Ciudad de México, México}}</ref>

===Subsidiaries===
* [[Aeroméxico Connect]], formerly '''Aerolitoral''', a regional airline based at [[Monterrey International Airport]]

====Former subsidiaries====
* [[Aeroméxico Connect|Aeroméxico Express]] was a [[commuter airline]] based at [[Monterrey International Airport]]. It was a partnership between Aeroméxico and [[Aeromar]]. It ceased to exist in June 2016 when the two wet-leased ATR 72-600 it used to operate its routes were returned to Aeromar.<ref>{{Cite web|url=http://www.fsmex.com/foros/showthread.php?t=7394&page=34|title=Aeromar - Nuevas rutas - Página 34 - FsMex.com|website=Fsmex.com|language=es|access-date=2017-03-15}}</ref>
* [[Aeroméxico Contigo]], Aeroméxico's brand for select U.S.-Mexico flights<ref>{{cite web|url=http://www.prnewswire.com/news-releases/aeromexico-announces-launch-of-new-aeromexico-contigo-product-211882931.html|title=Aeromexico Announces Launch of New "Aeromexico Contigo" Product|author=((Grupo Aeromexico S.A.B.))|website=Prnewswire.com|access-date=4 August 2017}}</ref><ref>{{cite web|url=http://aeromexico.com/us/promotions/fare-sales-and-special-offers/am-contigo.html|title=Aeromexico|website=aeromexico.com|access-date=4 August 2017}}</ref>
* [[Aerovias Guest]]
* [[Aeroperú]], Peru's national flag carrier based in [[Jorge Chavez International Airport|Lima International Airport]]
* [[Mexicana de Aviación (1921–2010)|Mexicana]], from 1993 to 1995
* [[Aeromexpress]], a cargo handler based at [[Mexico City International Airport]] in Mexico City
* [[Aeroméxico Travel]], a charter airline based in [[Cancún International Airport]]

[[File:Aeroméxico Boeing 787-9 Dreamliner XA-ADL (Quetzalcoatl special livery) at JFK Airport (2016).jpg|thumb|An Aeroméxico [[Boeing 787 Dreamliner|Boeing 787-9 Dreamliner]] painted in special [[Quetzalcoatl]] livery.]]
===Corporate Image===
*'''1960s–1970s''' – Mexico's largest airline
*'''1990s''' – La línea aérea mas puntual del mundo.<ref>{{cite web|url=http://aeromexico.com/en/about-us/history-advertising/?site=us|title=Aeromexico|website=aeromexico.com|access-date=4 August 2017}}</ref>
*'''Before 2009''' – Travel the world (Vamos por el mundo)<ref>{{cite web|url=http://www.slogans.de/slogans.php?BSelect%5B%5D=29320|title=SLOGANS.DE // Die Datenbank der Werbung!|last=Satelliten/Hamburg|website=Slogans.de|access-date=4 August 2017}}</ref>
*'''2010–2012''' – A donde te lleven tus sueños.
*'''2012–2013''' – Nunca nos detenemos.
*'''2013–present''' – La línea que nos une.
*'''2016–present''' – La línea de los Mexicanos y del mundo.
* English slogan: "Mexico's Global Airline"<ref name="aeromexico.com">aeromexico.com</ref>

===Technology===
[[File:22-APR-2022 - AM15 GRU-MEX (B787-9 - N183AM).jpg|thumb|An Aeroméxico [[Boeing 787 Dreamliner|Boeing 787-9]] economy class cabin.]]
In 2016, Aeroméxico added 2Ku [[WiFi]] service by [[Gogo Inflight Internet|Gogo]] to some 737-800 aircraft,<ref>{{cite web|url=http://www.prnewswire.com/news-releases/gogos-2ku-technology-takes-flight-on-aeromexico-300254959.html|title=Gogo's 2Ku Technology Takes Flight on Aeromexico|last=Gogo|website=Prnewswire.com|access-date=4 August 2017}}</ref> including access to [[Netflix]]. On its Dreamliners, it added Panasonic broadband Internet, and on Embraer narrow-body aircraft, streaming entertainment via [[Gogo Inflight Internet|Gogo]]'s Gogo Vision.<ref>{{cite web|url=https://aeromexico.com/en/travel-with-aeromexico/on-the-plane/in-flight-entertainment/?site=us|title=Aeromexico|website=aeromexico.com|access-date=4 August 2017}}</ref>{{primary source inline|date=December 2023}}

In July 2016, the airline launched a completely new website and new check-in kiosks at Mexico City Airport.<ref>{{cite journal|last1=Álvarez|first1=Domingo|title=Las puertas del cielo (The gates to heaven)|journal=Aire|date=August 2016|page=82|url=http://www.magzter.com/reader/7664/179668|access-date=6 August 2016|publisher=Grupo Expansión|archive-url=https://web.archive.org/web/20160817083507/http://www.magzter.com/reader/7664/179668|archive-date=17 August 2016|url-status=dead}}</ref> That same year, the airline also co-sponsored the launch of startup accelerator [[MassChallenge]] in Mexico.<ref>{{cite press release|url=https://aeromexico.com/es/conocenos/noticias-am/aeromexico-masschallenge/ |title=Aeroméxico apoya la iniciativa de MassChallenge |language=es |trans-title=Aeroméxico supports the MassChallenge initiative |publisher=Aeroméxico |access-date=7 August 2016}}</ref>

In August 2017, the company became the Mexico launch customers of digital agency [[MediaMonks]] and together, they released a new mobile app.<ref>{{Cite web|url=https://www.linkedin.com/posts/am-lab-7_the-new-aeromexico-app-is-here-be-the-first-activity-6305900283969044480-5Iq7|title=AM Lab 7 on LinkedIn: The new Aeromexico app is here! Be the first to download it and let us…|website=www.linkedin.com}}</ref><ref>{{cite web|url=https://marketing4ecommerce.mx/la-productora-contenido-creativo-mediamonks-llega-mexico/|title=La productora de contenido creativo MediaMonks llega a México - Marketing 4 Ecommerce - Tu revista de marketing online para e-commerce|date=14 February 2018}}</ref>

=== Controversies ===
Aeroméxico has been accused of racist behavior, with allegations including removing passengers from planes because they were [[Indigenous peoples of Mexico|Indigenous]].<ref>{{Cite news |title=Aeromexico Charged With Discrimination Against Indigenous Passengers |language=en |work=ICT News |url=https://ictnews.org/archive/aeromexico-charged-with-discrimination-against-indigenous-passengers |access-date=2023-09-14}}</ref> Most complaints of discrimination against the airline have been reported as being due to skin color or ethnic origin.<ref>{{Cite web |title=Las polémicas de discriminación que pasajeros han enfrentado con aerolíneas que operan en México |url=https://www.infobae.com/america/mexico/2022/08/17/las-polemicas-de-discriminacion-que-pasajeros-han-enfrentado-con-aerolineas-que-operan-en-mexico/ |access-date=2023-09-14 |website=infobae |language=es-ES}}</ref> In May 2022, Aeroméxico prevented [[Nahuatl]] film maker David Cayetano from boarding a plane to [[Australia]], where he was to present his film "Tsontiajakatl, el último viento" (Tsontiajakatl, the Last Wind). Aeroméxico falsely claimed that Cayetano did not have the required vaccines, leading to accusations that he was instead prevented from flying due to his indigenous ethnicity.<ref>{{Cite web |last=Trejo |first=Karla |date=2022-05-27 |title=Aeroméxico habría discriminado a un cineasta mexicano |url=https://regeneracion.mx/aeromexico-habria-discriminado-a-un-cineasta-mexicano/ |access-date=2023-09-14 |website=RegeneraciónMX |language=es}}</ref> A significant number of complaints emerged in August 2022 after a video of indigenous family being removed from a flight was shared on social media. The father of the family claimed he was removed "because of his appearance", though that cannot be heard in the video. Aeroméxico did not comment on the incident.<ref>{{Cite web |last=Directa |first=Linea |date=2022-08-17 |title=They denounce discrimination in Aeroméxico; indigenous family would have been taken off a flight "because of their appearance" |url=https://www.mazatlanweekly.com/2022/08/17/they-denounce-discrimination-in-aeromexico-indigenous-family-would-have-been-taken-off-a-flight-because-of-their-appearance/ |access-date=2023-09-14 |website=Mazatlán Weekly |language=en-US}}</ref>

===Chat platform===
In September 2016, Aeroméxico became the first airline in the Americas to launch a [[chatbot]], that enables customers to search, track and book flights interacting with a [[virtual assistant (artificial intelligence)|virtual assistant]] on [[Facebook Messenger]].<ref>{{cite press release|url=http://www.prnewswire.com/news-releases/aeromexico-comienza-a-utilizar-aerobot-el-primer-chatbot-de-una-aerolinea-en-el-continente-605038016.html|title=Aeroméxico comienza a utilizar Aerobot, el primer chatbot de una aerolínea en el continente |trans-title=Aeroméxico begins to use Aerobot, the first airline chatbot in the continent |language=es |website=prnewswire.com |publisher=Aeroméxico |access-date=5 January 2017}}</ref> During the [[Facebook F8]] conference in April 2017, the airline earned praise from [[Facebook]] for being among the first companies worldwide to launch the Chat Extension function, allowing users to pull up Aerobot during a group chat. It also launched the ability to ask any question, using [[artificial intelligence]] and [[natural language processing]] techniques to match the questions with answers.<ref>{{cite web|url=https://www.traveldailynews.com/post/aeromexico-taps-yalochatcom-and-ivai-to-build-first-advanced-ai-customer-service-chatbot|title=Aeromexico taps Yalochat.com and IV.AI to build first advanced AI Customer Service Chatbot|website=Traveldailynews.com|access-date=4 August 2017|archive-date=4 August 2017|archive-url=https://web.archive.org/web/20170804214255/https://www.traveldailynews.com/post/aeromexico-taps-yalochatcom-and-ivai-to-build-first-advanced-ai-customer-service-chatbot|url-status=dead}}</ref>

In September 2017, Aeroméxico announced that it would be among the first companies worldwide to start services on [[WhatsApp]]'s new Enterprise solution – the first time large companies would be able to provide customer service to users at scale.<ref name="whatsapp.com">{{cite web|url=https://blog.whatsapp.com/10000633/Building-for-People-and-Now-Businesses|title=Building for People, and Now Businesses|website=WhatsApp.com}}</ref><ref>{{Cite web|url=https://www.linkedin.com/posts/am-lab-7_yesterday-whatsapp-announced-whatsapp-for-activity-6311153917581418496-PEup|title=AM Lab 7 on LinkedIn: Yesterday, WhatsApp announced WhatsApp for Business…|website=www.linkedin.com}}</ref><ref>{{cite web|url=http://tecreview.itesm.mx/pronto-gracias-a-yalo-podras-chatear-aeromexico-via-whatsapp/|title=Ahora, gracias a Yalo, podrás chatear con Aeroméxico vía Whatsapp - TecReview|first=Andrea|last=López|date=30 October 2017}}</ref><ref>{{cite web|url=https://expansion.mx/tecnologia/2017/10/30/yalo-la-tecnologia-mexicana-que-lleva-whatsapp-a-aeromexico|title=Yalo, la tecnología mexicana que lleva Whatsapp a Aeroméxico|date=30 October 2017}}</ref> In February 2018, the company announced development of further features together with its partner [[Yalochat]], such as purchase confirmation and flight notifications via WhatsApp, and deepening the artificial intelligence used on its chat platform.<ref>{{cite web|url=https://www.entrepreneur.com/article/309439|title=Yalochat abre oficinas en China y profundiza su relación con Aeromexico|first=Entrepreneur en|last=Español|date=22 February 2018}}</ref>