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===Social engineering=== [[Social engineering (security)|Social engineering]], in the context of computer security, aims to convince a user to disclose secrets such as passwords, card numbers, etc. or grant physical access by, for example, impersonating a senior executive, bank, a contractor, or a customer.<ref>{{cite web |last=Arcos Sergio |title=Social Engineering |url=http://upcommons.upc.edu/pfc/bitstream/2099.1/12289/1/73827.pdf |url-status=live |archive-url=https://web.archive.org/web/20131203043630/http://upcommons.upc.edu/pfc/bitstream/2099.1/12289/1/73827.pdf |archive-date=3 December 2013 |access-date=2019-04-16 |website=upc.edu}}</ref> This generally involves exploiting people's trust, and relying on their [[cognitive bias]]es. A common scam involves emails sent to accounting and finance department personnel, impersonating their CEO and urgently requesting some action. One of the main techniques of social engineering are [[phishing]] attacks. In early 2016, the [[FBI]] reported that such [[business email compromise]] (BEC) scams had cost US businesses more than $2 billion in about two years.<ref>{{cite news |last1=Scannell |first1=Kara |title=CEO email scam costs companies $2bn |url=http://www.ft.com/intl/cms/s/0/83b4e9be-db16-11e5-a72f-1e7744c66818.html#axzz41pN5YBV4 |access-date=7 May 2016 |work=Financial Times |issue=25 February 2016 |date=24 February 2016 |archive-url=https://web.archive.org/web/20160623105523/http://www.ft.com/intl/cms/s/0/83b4e9be-db16-11e5-a72f-1e7744c66818.html#axzz41pN5YBV4 |archive-date=23 June 2016}}</ref> In May 2016, the [[Milwaukee Bucks]] [[NBA]] team was the victim of this type of cyber scam with a perpetrator impersonating the team's president [[Peter Feigin]], resulting in the handover of all the team's employees' 2015 [[Form W-2|W-2]] tax forms.<ref>{{cite news|title=Bucks leak tax info of players, employees as result of email scam|url=https://www.espn.com/nba/story/_/id/15615363/milwaukee-bucks-leak-tax-information-players-employees-result-email-scam|access-date=20 May 2016|agency=Associated Press|date=20 May 2016|url-status=live <!-- technically unfit but effectively dead-->|archive-url=https://web.archive.org/web/20160520144908/http://espn.go.com/nba/story/_/id/15615363/milwaukee-bucks-leak-tax-informatiopn-players-employees-result-email-scam|archive-date=20 May 2016}}</ref>
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