Editing Toronto Transit Commission (section)

==Services==
===Fares===
{{Main|Toronto Transit Commission fares}}
[[File:Toronto Transit Commission Token-2007.jpg|thumb|right|Legacy fare media, such as the Toronto Transit Commission (TTC) single-ride token (showing the obverse and reverse), are being phased out in favour of [[Presto card|Presto]] fare media; tokens will no longer be accepted after June 1, 2025.]]
Since March 1, 2015, children 12 and under have been able to ride the TTC for free year-round. As of August 15, 2023, the TTC's fare payment system consists of cash fares, [[Presto card]]s and Presto tickets. Customers also have the option to pay the equivalent of the adult single-ride TTC Presto card fare prices by tapping a contactless credit or debit card on TTC Presto fare readers. Although legacy fare media products, such as concession tickets (for youths ages 13 to 19 and seniors 65 or older), tokens, and physical day passes (including weekend family and group day passes) are no longer available for the general public to purchase from the TTC, they are still accepted as valid fare payments, but only until June 1, 2025.<ref>{{cite web | url=https://www.ttc.ca/news/2024/October/TTC-announces-final-day-to-use-old-TTC-tickets | title=TTC announces final day to use old TTC tickets, tokens, and day passes }}</ref><ref>{{cite web | url=https://www.cp24.com/local/toronto/2024/12/04/deadline-to-use-ttc-tickets-tokens-day-passes-extended-until-june-2025/ | title=Deadline to use TTC tickets, tokens, day passes extended until June 2025 | date=December 4, 2024 }}</ref> As of January 1, 2019, TTC monthly passes and the 12-month pass are only available on Presto, following the phase-out of the TTC's own monthly Metropass and the Metropass discount plan (MDP). Since April 3, 2023, the adult cash fare and single-ride Presto tickets has been $3.35 for a single trip.<ref name="apr2023fares">{{cite web |url=https://www.ttc.ca/riding-the-ttc/Updates/New-TTC-fares |title=New TTC fares coming April 3, 2023 |publisher=TTC |access-date=April 4, 2023 |archive-url=https://web.archive.org/web/20230404115546/https://www.ttc.ca/riding-the-ttc/Updates/New-TTC-fares |archive-date=April 4, 2023}}</ref><ref name="CityNews-Fare">{{cite news |title=TTC approves 10 cent fare hike |url=https://toronto.citynews.ca/2011/12/14/ttc-approves-10-cent-fare-hike/ |work=[[CityNews]] |date=December 14, 2011 |access-date=February 19, 2012}}</ref><ref>{{cite news |url=https://www.thestar.com/news/city_hall/2011/12/14/ttc_approves_10cent_fare_hike.html |work=Toronto Star |first=Paul |last=Moloney |title=TTC approves 10-cent fare hike |date=December 27, 2014}}</ref><ref>{{cite web |url=http://www.ttc.ca/Fares_and_passes/Fare_information/2017_TTC_Budget.jsp |title=2017 TTC Fare Increase |website=ttc.ca |access-date=December 30, 2017 |archive-url=https://web.archive.org/web/20170103003231/http://ttc.ca/Fares_and_passes/Fare_information/2017_TTC_Budget.jsp |archive-date=January 3, 2017 }}</ref> Since April 3, 2023, the cost of adult single fares using a Presto card has been $3.30.<ref name="apr2023fares" /> The Fair Pass program allows those eligible for the [[Ontario Disability Support Program]] (ODSP) or [[Ontario Works]]<!--Don't bypass redirect per [[WP:NOTBROKEN]]--> to receive a discount when using a Presto card.<ref>{{cite web |url=https://www.ttc.ca/Fares_and_passes/Passes/Fair_Pass_Discount_Program.jsp |title=The City of Toronto's Fair Pass Discount Program |website=www.ttc.ca |access-date=April 13, 2019 |archive-date=May 19, 2020 |archive-url=https://web.archive.org/web/20200519170840/http://www.ttc.ca/Fares_and_passes/Passes/Fair_Pass_Discount_Program.jsp |url-status=dead }}</ref>

[[File:Victoria Park Station 49.jpg|thumb|Paddle-style fare gates at Toronto subway stations are equipped with [[Presto card|Presto]] readers, as seen in [[Victoria Park station (Toronto)|Victoria Park station]].]]
The Presto card is an electronic unified [[contactless smart card]]–based fare payment system, owned and managed by [[Metrolinx]], for use across the TTC transit network, along with several other transit service providers throughout the [[Greater Toronto and Hamilton Area]] (GTHA) including the Metrolinx-owned [[GO Transit]], [[Union Pearson Express]] services and on [[OC Transpo]] in [[Ottawa]]. The TTC also provides limited-use paper Presto tickets, mainly for occasional riders, which come in 1-ride, 2-ride and day pass varieties. Users tap their Presto card or ticket on a Presto reader as they enter a TTC station or vehicle. Either their fare is automatically paid through stored value, verifies if the Presto user has a valid TTC transit pass on it, or validates the TTC's two-hour Presto transfer. Their card or ticket then acts as [[proof-of-payment]] (POP) to present to TTC staff such as fare inspectors, who carry hand-held devices to verify Presto fare payments, upon request. {{As of|2018|06|df=US}}, Presto readers are available at the entrances of all subway stations and on all buses and streetcars.<ref name=":0">{{cite web |title=Presto Fare System |url=https://ttc.ca/Fares_and_passes/Fare_information/Presto_Fare_System/index.jsp |website=ttc.ca |access-date=September 21, 2016 |date=September 21, 2016 |archive-url=https://web.archive.org/web/20160919153821/http://ttc.ca/Fares_and_passes/Fare_information/Presto_Fare_System/index.jsp |archive-date=September 19, 2016 |url-status=dead }}</ref><ref>{{cite web |url=http://globalnews.ca/news/3146526/presto-fare-card-system-now-operating-across-the-ttc/ |title=Presto fare card system now operating across the TTC |website=Globalnews.ca |access-date=December 30, 2017}}</ref>

Unlike the Presto card, Presto tickets can only be used on TTC services (subway and surface vehicles within the City of Toronto). They are not reloadable and cannot be used on any other transit service providers that use Presto.

===Schedules and route information===
On December 15, 2008, the TTC launched a new next vehicle arrival system (NVAS)<ref>{{cite web |url=http://www3.ttc.ca/About_the_TTC/Projects_and_initiatives/Customer_Information_Initiatives/Next_vehicle_information_system/index.jsp |title=TTC Next Vehicle Information System |publisher=Toronto Transit Commission |archive-url=https://web.archive.org/web/20090408024251/http://www3.ttc.ca/About_the_TTC/Projects_and_initiatives/Customer_Information_Initiatives/Next_vehicle_information_system/index.jsp |archive-date=April 8, 2009 |access-date=December 27, 2014}}</ref> to indicate the time of arrival of the next vehicle along a given route. All TTC streetcars have been upgraded with [[Global Positioning System]] (GPS) receivers and now operate with NVIS.

Real-time route information can be accessed from the NVAS from the City of [[Toronto Open Data]] initiative via [[SMS]] by texting the stop number displayed on the bus/streetcar stop pole, or with an app that uses NVAS data.<ref>{{cite web |url=http://ttc.ca/Riding_the_TTC/Stay_Informed/index.jsp |title=Stay Informed |website=ttc.ca |access-date=April 13, 2019 |archive-date=April 14, 2021 |archive-url=https://web.archive.org/web/20210414190548/http://www2.ttc.ca/Riding_the_TTC/Stay_Informed/index.jsp |url-status=dead }}</ref>

Route information can also be accessed by phone. Individual route schedules are available online.

Additional TTC information is circulated by "What's On" and "Rocket Rider / TTC Customer News" pamphlets on some vehicles. Information can be accessed in person at the [[William McBrien Building|TTC head office]] ([[Davisville station]] at 1900 Yonge Street), as well as at a TTC Info Centre, which opened in 2018, at [[Union station (TTC)|Union station]]. [[Twitter]]<!--Please don't mention its new name of X--> users can communicate with TTCHelps for inquiries.<ref>{{Cite Twitter profile|TTCHelps}}</ref>

[[File:TTCStreetcarShelter.jpg|thumb|left|Some TTC shelters are equipped with displays that show when the next bus or streetcar will arrive, such as this one for [[501 Queen]].]]
Most subway stations are equipped with OneStop media screens that display the time until the next train, and other information. The next vehicle feature is available on LCD screens in all stations. Since mid-2011, all buses and streetcars have had the tracking feature enabled, accessible free online and by SMS for commuters.<ref>{{cite web |url=http://news.nationalpost.com/2011/07/11/nextbus-lets-ttc-riders-track-buses-by-gps/ |title=Updated: NextBus lets TTC riders track buses by GPS |first=Aileen |last=Donnelly |work=National Post |date=July 11, 2011 |access-date=December 27, 2014}}</ref>

On February 3, 2010, the TTC launched an online trip planner, which allows commuters to plan their routes and transfers on the TTC's website. However, since its launch, the trip planner has remained in beta mode with many bugs remaining to be fixed.<ref>{{cite press release |url=http://www.ttc.ca/News/2010/February/02_02_Trip_Planner.jsp |title=A new way to plan your TTC trip&nbsp;— User feedback sought as TTC unveils beta trip planner |publisher=Toronto Transit Commission |date=February 2, 2010 |access-date=January 28, 2015 |archive-date=January 17, 2021 |archive-url=https://web.archive.org/web/20210117231313/http://www.ttc.ca/News/2010/February/02_02_Trip_Planner.jsp |url-status=dead }}</ref> In October 2010, the TTC integrated its trip planner with [[Google Maps]].<ref name="Google">{{cite press release |title=Google Transit adds TTC to trip planning feature |url=https://www.ttc.ca/News/2010/October/Oct_12_google_Open_data.jsp |date=October 12, 2010 |publisher=Toronto Transit Commission |access-date=January 28, 2015 |archive-date=January 26, 2021 |archive-url=https://web.archive.org/web/20210126153655/http://www.ttc.ca/News/2010/October/Oct_12_google_Open_data.jsp |url-status=dead }}</ref> Transit information in Toronto has been available in [[Apple Maps]] since the release of [[iOS 9]] in September 2015, when [[Apple Inc.]] first launched support for public transit data.<ref>{{cite web |url=http://www.ilounge.com/index.php/articles/comments/a-first-look-at-ios-9s-transit-in-apple-maps |archive-url=https://web.archive.org/web/20150808085814/http://www.ilounge.com/index.php/articles/comments/a-first-look-at-ios-9s-transit-in-apple-maps |url-status=dead |archive-date=August 8, 2015 |title=A First Look at iOS 9's Transit in Apple Maps (Updated for watchOS 2) |website=Ilounge.com |date=August 11, 2015 |access-date=December 30, 2017 }}</ref>

===Connecting transit===
====Connecting GTA transit agencies====
[[File:Union Station, Toronto (30427373561).jpg|thumb|[[Union Station (Toronto)|Union Station]] serves as an intermodal transportation hub for Toronto. TTC passengers may connect to intercity bus and rail services at this station.]]
The TTC connects with other transit systems of the [[Greater Toronto Area]]. [[GO Transit]], [[Union Pearson Express]], [[MiWay]], [[York Region Transit]] (YRT), [[Brampton Transit]], and [[Durham Region Transit]] (DRT) are connected to the TTC via some of Toronto's subway stations, GO Transit's commuter rail stations, and other hubs like [[Toronto Pearson International Airport]]. In addition to Union Station, there are 6 other stations where the TTC subway network and GO Transit commuter rail lines intersect.<ref>{{cite web |url=http://transittoronto.ca/regional/2108.shtml |website=Transit Toronto |access-date=July 5, 2017 |title=GO Train/Toronto Subway Connections Current and Proposed |last=Bow |first=James}}</ref>

Some bus routes of the surrounding local transit agencies run on Toronto streets along with TTC buses, mainly to reach TTC subway stations. Examples of this include YRT buses travelling on Yonge Street en route to [[Finch Bus Terminal]], MiWay buses travelling on various streets in Etobicoke en route to [[Kipling Bus Terminal]]<!--Don't bypass redirect per [[WP:NOTBROKEN]]--> and DRT buses travelling on various streets in Scarborough en route to [[Scarborough Centre station]]. However, by law, other local transit agencies are prohibited from carrying passengers wholly within the City of Toronto. Therefore, YRT, DRT and MiWay buses can only drop off passengers inbound and pick up passengers outbound while within the boundaries of Toronto.

Originally, there were no free or discounted transfers between suburban agencies (which still have separate fare structures) and the TTC. But on February 26, 2024, Ontario's One Fare Program, a GTA-wide fare integration program allowing free or discounted transfers between the TTC and other GTA transit systems (within either a two-hour or three-hour window), was implemented.<ref>{{cite web |title=Ontario rolling out GTA-wide transit fare integration on Feb. 26 |url=https://www.cbc.ca/news/canada/toronto/fare-integration-gta-ttc-go-1.7105022 |website=CBC News |access-date=February 27, 2024 |date=February 6, 2024}}</ref> However, the policy only applies to fare payments made with Presto, credit, or debit card; customers paying with cash are ineligible to receive free or discounted transfers and are still required to pay a double fare.<ref>{{cite web |url=https://www.ttc.ca/riding-the-ttc/Updates/One-Fare-Program |title=Ontario's One Fare Program: Frequently Asked Questions |publisher=Toronto Transit Commission |access-date=February 27, 2024}}</ref>

====Connecting inter-city transit agencies====
[[Via Rail]] and [[Amtrak]] connect with the TTC at [[Union Station (Toronto)|Union Station]], while [[Ontario Northland Motor Coach Services|Ontario Northland]], [[Megabus (North America)|Megabus]], [[TOK Coachlines]] and US-bound [[Greyhound Lines|Greyhound]] intercity coaches connect with the TTC at the [[Union Station Bus Terminal|Union Station]], [[Scarborough Centre Bus Terminal|Scarborough Centre]], {{stl|TTC|Highway 407}}, and [[Yorkdale Bus Terminal|Yorkdale]] bus terminals.

===Cellular and Wi-Fi connectivity===
The communication system used by surface vehicles is called the Communications and Information System.<ref>{{cite conference |last1=Catton |first1=F. D. |last2=Berney |first2=L. G. |date=1980 |title=Toronto Transit Commission communications and information system evaluation of operationa tests |book-title=30th IEEE Vehicular Technology Conference |conference=VTC30 |pages=352–556 |doi=10.1109/VTC.1980.1622833}}</ref><ref name="TTC procurement authorization amendment&nbsp;— CIS">{{cite web |url=http://mobile.ttc.ca/About_the_TTC/Commission_reports_and_information/Commission_meetings/2013/April_24/Reports/PAA_-_Communications.pdf |title=PROCUREMENT AUTHORIZATION AMENDMENT – COMMUNICATIONS AND INFORMATION SYSTEM (CIS) CELLULAR SERVICES |date=April 24, 2013 |access-date=April 10, 2015 |archive-date=September 4, 2015 |archive-url=https://web.archive.org/web/20150904024556/http://mobile.ttc.ca/About_the_TTC/Commission_reports_and_information/Commission_meetings/2013/April_24/Reports/PAA_-_Communications.pdf |url-status=dead }}</ref> It was piloted in the 1970s, implemented in 1991, and is now deployed on all TTC surface vehicles.

==== Subway wireless services ====
{{Main|Toronto subway#Internet and mobile phone access}}
The TTC has provided Wi-Fi through its TConnect service since 2013.<ref name=":3">{{Cite news |date=23 December 2024 |title=Free Wi-Fi on TTC subway platforms shutting down on Friday |url=https://www.cbc.ca/news/canada/toronto/ttc-free-wifi-ending-subway-platforms-1.7417761 |work=CBC}}</ref>

In August 2023, [[Rogers Communications|Rogers]] implemented 5G wireless service at all the TTC's downtown stations and within the tunnels between them.<ref name="TheStar-2023-09-11" />

In September 2023, the federal government imposed new licence conditions requiring that cellphone and data services be available on the entire subway network by the end of 2026 and that all mobile wireless carriers, including Telus and Bell, have access to it.<ref name="TheStar-2023-09-11">{{cite news |url=https://www.thestar.com/business/rogers-ordered-to-open-ttc-wireless-network-to-all-carriers-minister/article_4d7ac86f-fd46-51b7-9f07-6a217cea666e.html |title=Rogers ordered to open TTC wireless network to all carriers: Minister |newspaper=[[Toronto Star]] |date=September 11, 2023 }}</ref>

<!--Don't mention any corporate disputes among carriers in this article as they are irrelevant. Stick to what services are provided, when they began and who provides the services.-->{{as of|2023|9}}, all downtown subway stations and some west-end stations, as well as the tunnels connecting them, have Rogers 5G wireless service. The service is available to customers of Rogers and [[Freedom Mobile]]; however, customers of other carriers (such as [[Bell Canada|Bell]] and Telus) can make 911 calls.<ref name="TheStar-2023-09-11" /> 5G wireless service is available between Bloor–Yonge and Dupont stations on Line 1, and between Castle Frank and Keele stations on Line 2.<ref name="TTC-2023-08-23">{{cite web |url=https://www.ttc.ca/news/2023/August/TTC-welcomes-subway-5G-service-and-more-stable-911-calling |title=TTC welcomes subway 5G service and more stable 9-1-1 calling, looks forward to system-wide rollout |publisher=Toronto Transit Commission |date=August 23, 2023 |archive-url=https://web.archive.org/web/20230915211832/https://www.ttc.ca/news/2023/August/TTC-welcomes-subway-5G-service-and-more-stable-911-calling | archive-date=September 15, 2023 |url-status=live }}</ref> The stations and tunnels between [[Vaughan Metropolitan Centre station]] and [[Sheppard West station]] on Line 1 have a non-5G service.<!-- These stations were not mentioned in the 5G rollout. --><ref name="FM">{{cite web |url=https://www.freedommobile.ca/en-CA/transit-coverage/toronto |title=Toronto Subway & Tunnel Service |publisher=[[Freedom Mobile]] |work=freedommobile.ca |access-date=September 15, 2023}}</ref>

In December 2024, the TTC said that the service would be discontinued on December 27, 2024, due to low usage.<ref name=":3" />

===Accessibility===
{{Main|Toronto Transit Commission accessibility}}
[[File:TTCSubwaySeats3.jpg|thumb|left|The accessible area on a [[Toronto Rocket]] subway train features automatic [[folding seat]]s.]]

The [[Wheel-Trans]] door-to-door service has been available since the mid-1970s. Since the 1990s, the TTC has focused on providing accessible services on conventional bus routes, the RT and subway. 56 of the 75 stations on Lines 1, 2, and 3 are wheel-chair accessible are equipped with elevators, and all stations on Line 4 are fully accessible. In December 2011, all bus routes became accessible with the retirement of the commission's last inaccessible buses.<ref>{{cite press release |url=http://www.ttc.ca/News/2011/December/1220_All_170_Bus_Routes_Accessible.jsp |title=TTC All 170 TTC bus routes now accessible |publisher=Toronto Transit Commission |date=December 20, 2011 |access-date=December 27, 2014 |archive-date=January 26, 2019 |archive-url=https://web.archive.org/web/20190126094009/http://www.ttc.ca/News/2011/December/1220_All_170_Bus_Routes_Accessible.jsp |url-status=dead }}</ref> On August 31, 2014, the commission launched its new fleet of low-floor [[Bombardier Transportation|Bombardier's]] [[Flexity Outlook (Toronto)|Flexity Outlook]] streetcars. With the decommissioning of the last of the commission's CLRV vehicles on December 29, 2019, all TTC streetcar routes are now served by low-floor Flexity vehicles.<ref name="TTC-2019-12-27">{{cite web |url=http://www.ttc.ca/News/2019/December/27_12_19MA_CLRV.jsp |title=Legacy TTC streetcars to make final trip down Queen street |publisher=Toronto Transit Commission |date=December 27, 2019 |access-date=December 29, 2019 |archive-url=https://web.archive.org/web/20191229222732/http://www.ttc.ca/News/2019/December/27_12_19MA_CLRV.jsp | archive-date=December 29, 2019 |url-status=live}}</ref>

As per ''[[Accessibility for Ontarians with Disabilities Act, 2005|Accessibility for Ontarians with Disabilities Act]]'' (AODA) guidelines, all surface vehicles and subway trains have been equipped with the on-board Automatic Next Stop Announcement System since February 2008. It operates over speakers indicating the next stop. A digital orange LED [[destination sign]] on streetcars and buses as well as the [[Toronto Rocket]] subway trains display the name of the upcoming streets/stations as the vehicle progresses on its route.<ref>{{cite web|title=Riding the Bus|url=https://www.ttc.ca/TTC_Accessibility/Easier_access_on_the_TTC/Riding_the_bus.jsp|access-date=February 17, 2021|website=www.ttc.ca|language=en|archive-date=April 14, 2021|archive-url=https://web.archive.org/web/20210414190939/http://www2.ttc.ca/TTC_Accessibility/Easier_access_on_the_TTC/Riding_the_bus.jsp|url-status=dead}}</ref>

All TTC revenue service vehicles are equipped with external speakers that play automated announcements of the route and destination of vehicle travel.<ref>{{cite web|title=Riding the Streetcar|url=https://www.ttc.ca/TTC_Accessibility/Easier_access_on_the_TTC/Riding_the_streetcar.jsp|access-date=February 17, 2021|website=www.ttc.ca|language=en|archive-date=November 23, 2015|archive-url=https://web.archive.org/web/20151123212122/http://ttc.ca/TTC_Accessibility/Easier_access_on_the_TTC/Riding_the_streetcar.jsp|url-status=dead}}</ref>