Editing Total quality management (section)

====The [[American Society for Quality]]====
<blockquote>"A term first used to describe a management approach to quality improvement. Since then, TQM has taken on many meanings. Simply put, it is a management approach to long-term success through customer satisfaction. TQM is based on all members of an organization participating in improving processes, products, services and the culture in which they work. The methods for implementing this approach are found in the teachings of such quality leaders as [[Philip B. Crosby]], [[W. Edwards Deming]], [[Armand V. Feigenbaum]], [[Kaoru Ishikawa]] and [[Joseph M. Juran]]."<ref name="ASQ">{{cite web | url = http://asq.org/glossary/t.html | title = Quality Glossary - T | website = asq.org | publisher = [[American Society for Quality]] | location = [[Milwaukee|Milwaukee, Wisconsin]] | access-date = 2013-10-19}}</ref></blockquote>