Editing Provisioning (technology) (section)

==Internet access provisioning==
When getting a customer online, the client system must be configured. Depending on the connection technology (e.g., [[DSL]], Cable, Fibre), the client system configuration may include:
* [[Modem]] configuration
* Network authentication
* Installing [[Device driver|drivers]]
* Setting up [[Wireless LAN]]
* Securing [[operating system]] (primarily for [[Microsoft Windows|Windows]])
* Configuring browser provider-specifics
* E-mail provisioning (create mailboxes and aliases)
* E-mail configuration in client systems
* Installing additional support software or add-on packages

There are four approaches to provisioning internet access:

* Hand out manuals: Manuals are a great help for experienced users, but inexperienced users will need to call the support hotline several times until all internet services are accessible. Every unintended change in the configuration, by user mistake or due to a software error, results in additional calls.
* On-site setup by a technician: Sending a technician on-site is the most reliable approach from the provider's point of view, as the person ensures that the internet access is working, before leaving the customer's premises. This advantage comes at high costs – either for the provider or the customer, depending on the business model. Furthermore, it is inconvenient for customers, as they have to wait until they get an installation appointment and because they need to take a day off from work. For repairing an internet connection on-site or phone support will be needed again.
* Server-side remote setup: Server-side modem configuration uses a protocol called [[TR-069]]. It is widely established and reliable. At the current stage it can only be used for modem configuration. Protocol extensions are discussed, but not yet practically implemented, particularly because most client devices and applications do not support them yet. All other steps of the provisioning process are left to the user, typically causing many rather long calls to the support hotline.
* Installation CD: Also called a "client-side self-service installation" [[Compact disc|CD]], it can cover the entire process from modem configuration to setting up client applications, including home networking devices. The software typically acts autonomously, i.e., it doesn't need an online connection and an expensive backend infrastructure. During such an installation process the software usually also install diagnosis and self-repair applications that support customers in case of problems, avoiding costly hotline calls. Such client-side applications also open completely new possibilities for marketing, [[Cross-selling|cross-]] and [[upselling]]. Such solutions come from highly specialised companies or directly from the provider's development department.