Editing Garuda Indonesia (section)

===Developments after the lifting of ban (2009–2020)===
[[File:Garuda Old and New Livery.jpg|thumb|left|Comparison between Garuda's current and previous livery. The aircraft on the right is in the current livery; the other two are in the airline's previous livery (2010).|alt=refer to caption]]

Following the lifting of the EU ban against Garuda Indonesia and three other Indonesian carriers which were Lion Air, etc, the airline announced in July 2009 an aggressive five-year expansion plan known as the ''Quantum Leap''.<ref name="eTurbo">{{Cite news|title="Quantum Leap" planned for post-EU ban Garuda|publisher=eTurbo News|date=23 July 2009|url=http://www.eturbonews.com/10556/quantum-leap-planned-post-eu-ban-garuda|access-date=9 December 2010|archive-date=21 September 2011|archive-url=https://web.archive.org/web/20110921074739/http://www.eturbonews.com/10556/quantum-leap-planned-post-eu-ban-garuda|url-status=dead}}</ref><ref>{{Cite news|author=Primastuti Handayani|title=Garuda says Schipol first step to 'Quantum Leap'|work=The Jakarta Post|date=6 March 2010|url=http://www.thejakartapost.com/news/2010/06/03/garuda-says-schipol-first-step-%E2%80%98quantum-leap%E2%80%99.html|access-date=9 December 2010|url-status=dead|archive-url=https://web.archive.org/web/20120502031501/http://www.thejakartapost.com/news/2010/06/03/garuda-says-schipol-first-step-%E2%80%98quantum-leap%E2%80%99.html|archive-date=2 May 2012}}</ref> The plan involved an image overhaul, including changing the airline's [[Aircraft livery|livery]], staff uniform and logo, and nearly doubling the size of its fleet from 62 to 116.<ref name="eTurbo"/> The ''Quantum Leap'' also plans to boost annual passenger numbers to 27.6&nbsp;million in the same period, up from 10.1&nbsp;million at the time of program launch through increasing domestic and international destinations from 41 to 62.<ref name="eTurbo"/> Route expansions included [[Amsterdam]], with a stopover in [[Dubai]], in 2010. As of 2014, Garuda flies to Amsterdam non-stop five times a week using a [[777-300ER|Boeing 777-300ER]] with continuing service to [[London Gatwick Airport|London]], with the sixth weekly service to be added by the end of 2015. Other European and American cities such as [[Frankfurt Airport|Frankfurt]], [[Charles de Gaulle Airport|Paris]], [[Leonardo da Vinci–Fiumicino Airport|Rome]], [[Adolfo Suárez Madrid–Barajas Airport|Madrid]] and [[Los Angeles International Airport|Los Angeles]] are being considered for reopening.<ref>{{cite web|url=http://www.btimes.com.my/Current_News/BTIMES/articles/garudaleap/Article/ |access-date=1 August 2009 |title=ECENTRAL }}{{dead link|date=May 2016|bot=medic}}{{cbignore|bot=medic}}</ref><ref>{{cite web|url=http://bisniskeuangan.kompas.com/read/2009/07/23/16300392/Progam.Quantum.Leap..Garuda.Kejar.Laba.Rp.3.7.Triliun|title=Program <nowiki>[sic]</nowiki> "Quantum Leap", Garuda Kejar Laba Rp 3,7 Triliun|work=Kompas|date=23 July 2009|access-date=2 January 2017}}</ref><ref>[http://www.mediaindonesia.com/read/2009/07/07/86762/21/2/Quantum-Leap-Ekspansi-Agresif-Garuda-Indonesia- Quantum Leap Ekspansi Agresif Garuda Indonesia] {{webarchive |url=https://web.archive.org/web/20120226010628/http://www.mediaindonesia.com/read/2009/07/07/86762/21/2/Quantum-Leap-Ekspansi-Agresif-Garuda-Indonesia- |date=26 February 2012 }}. Mediaindonesia.com (23 February 2009). Retrieved 25 November 2010.</ref><ref>[http://asia.businesstraveller.com/asia-pacific/news/garuda-indonesia-revitalises-(updated) Garuda Indonesia revitalises (Updated) – Business Traveller Asia]  {{webarchive|url=https://web.archive.org/web/20110708105044/http://asia.businesstraveller.com/asia-pacific/news/garuda-indonesia-revitalises-%28updated%29 |date=8 July 2011 }}. Asia.businesstraveller.com (23 July 2009). Retrieved 25 November 2010.</ref><ref>[http://www.themalaysianinsider.com/index.php/business/36053-the-man-who-turned-garuda-around "The man who turned Garuda around"] {{webarchive |url=https://web.archive.org/web/20160303222021/http://www.themalaysianinsider.com/index.php/business/36053-the-man-who-turned-garuda-around |date=3 March 2016 }} ''The Malaysian Insider'' 26 August 2009</ref>

As part of the ''Quantum Leap'', the airline refreshed its logo and redesigned its livery in 2009, more than 20 years after the last update.<ref>[http://www.brandrepublic.asia/Media/newsarticle/2009_07/Garuda-Indonesia--Refresh--Indonesia/36427 Garuda Indonesia | Refresh | Indonesia – The Work – Creativity – Campaign Asia-Pacific] {{webarchive |url=https://web.archive.org/web/20090804062135/http://www.brandrepublic.asia/Media/newsarticle/2009_07/Garuda-Indonesia--Refresh--Indonesia/36427 |date=4 August 2009 }}. ''Brand Republic''.asia (28 July 2009). Retrieved 25 November 2010.</ref> New uniforms were introduced in 2010.<ref>[http://www.thejakartapost.com/news/2010/05/29/fresh-look.html Fresh look] {{webarchive |url=https://web.archive.org/web/20160304234308/http://www.thejakartapost.com/news/2010/05/29/fresh-look.html |date=4 March 2016 }}. The Jakarta Post (29 May 2010). Retrieved 25 November 2010.</ref> In 2010, the airline placed a firm order for six additional Airbus A330s at the 2010 [[Farnborough Airshow]],<ref>{{cite web|url=http://www.flightglobal.com/articles/2010/07/21/345002/farnborough-garuda-orders-six-a330s.html|access-date=21 July 2010|title=FARNBOROUGH: Garuda orders six A330s}}</ref> while it opened a new hub at [[Sultan Hasanuddin International Airport]], [[Makassar]], South Sulawesi to increase services to the eastern part of Indonesia on 1 June 2011, its third after [[Jakarta]] and [[Denpasar]].<ref>{{cite web|url=http://www.thejakartapost.com/news/2011/05/28/garuda-open-third-hub-makassar.html |title=Garuda to open third hub in Makassar |work=The Jakarta Post |date=28 May 2011 |access-date=22 January 2013}}</ref>
In 2013, Garuda's won the [[Skytrax]] World's Best Cabin Crew Awards, and in 2018, Garuda's won the awards again for the fifth consecutive year.
During this period, the airline also added additional frequencies to many of its international routes, including to Singapore, Bangkok, Beijing and Shanghai from Jakarta, while it also added capacity to Denpasar-Seoul.

At the Paris Air Show 2011, Garuda Indonesia announced a firm order of 25 Airbus A320s with an option for another 25.<ref>{{cite web|url=http://www.thejakartapost.com/news/2011/06/22/garuda-sriwijaya-ink-purchase-deals-paris.html |title=Garuda, Sriwijaya ink purchase deals in Paris |work=The Jakarta Post |date=22 June 2011 |access-date=22 January 2013}}</ref> All 25 Airbus A320s are to be used by their subsidiary, [[Citilink]]<ref>{{cite web|url=http://www.aviationnews.eu/2011/08/09/garuda-indonesia-finalises-order-for-25-a320-family-aircraft/citilink-a320neo/ |title=Garuda Indonesia finalises order for 25 A320 Family aircraft Citilink A320neo – INTERNATIONAL AVIATION NEWS |publisher=Aviationnews.eu |date=9 August 2011 |access-date=22 January 2013 |url-status=dead |archive-url=https://web.archive.org/web/20130524154655/http://www.aviationnews.eu/2011/08/09/garuda-indonesia-finalises-order-for-25-a320-family-aircraft/citilink-a320neo/ |archive-date=24 May 2013}}</ref> The airline's earlier order for the [[Boeing 787 Dreamliner|Boeing 787]], made in 2005, was changed once more, due to the delays in the 787's entry into service. Garuda opted to sign for 10 [[777-300ER|Boeing 777-300ER]]s instead, which it would take delivery of in 2013 to use on long-haul flights to Europe, and medium-haul flights within Asia, such as to Japan, China, Singapore and Saudi Arabia, as well as short-haul domestic routes between Jakarta and Denpasar.

The airline made its debut on the [[Indonesia Stock Exchange]] in February 2011,<ref>{{cite web |url=http://www.thejakartaglobe.com/archive/garuda-ipo-lost-altitude-on-poor-planning-analyst-says/ |archive-url=https://archive.today/20130615171516/http://www.thejakartaglobe.com/archive/garuda-ipo-lost-altitude-on-poor-planning-analyst-says/ |url-status=dead |archive-date=15 June 2013 |title=Garuda IPO Lost Altitude on Poor Planning, Analyst Says |work=Jakarta Globe |date=11 February 2011 |access-date=17 June 2013 }}</ref> with the [[Politics of Indonesia|government of Indonesia]] retaining a majority of the shares. PT Trans Airways bought 10.9% stake of Garuda Indonesia unsold IPO shares from underwriters on 27 April 2012. The transaction was valued at Rp 1.53&nbsp;trillion ($166.8&nbsp;million).<ref>{{cite web |url=http://www.thejakartapost.com/news/2012/04/28/trans-airways-buys-109-stake-garuda.html |title=Trans Airways buys 10.9% stake in Garuda |date=28 April 2012}}</ref>
In late 2014, the airline became one of seven airlines to earn the prestigious 5-star rating from [[Skytrax]], marking the end of the five-year ''Quantum Leap'' program.<ref name="Skytrax 5-Star">{{cite web|url=http://www.airlinequality.com/news/Garuda-achieves-5-Star-rating.htm |title=Garuda Indonesia is to be confirmed as the world's newest 5-Star Airline |publisher= Airlinequality.com |date=11 December 2014 |access-date=1 February 2015 |archive-url=https://web.archive.org/web/20141215051343/http://www.airlinequality.com/news/Garuda-achieves-5-Star-rating.htm |archive-date=15 December 2014}}</ref> Following this announcement, Emirsyah Satar, who had been CEO for the past nine years, announced his resignation and retirement and promoted former Citilink chief Arif Wibowo as his successor.

Following Wibowo's promotion, he began a "Quick Wins" cost-cutting drive to cut down on losses while boosting revenue through various measures, including cancelling unprofitable routes and increasing staff efficiency.<ref>{{cite web|url=http://www.ch-aviation.com/portal/news/34374-garuda-indonesia-unveils-quick-wins-cost-cutting-drive|title=Garuda Indonesia unveils 'Quick Wins' cost-cutting drive}}</ref> Despite this, Wibowo remained committed to continuing the airline's international expansion, particularly once market conditions, such as the weakening rupiah, improved. This was reaffirmed following the airline's announcement of its intent to order 90 new aircraft, from both Boeing and Airbus, worth $20&nbsp;billion at list prices at the 2015 Paris Air Show.<ref>{{cite news|url=https://www.independent.co.uk/news/business/news/paris-air-show-spending-spree-begins-with-big-garuda-order-10322330.html|title=Paris Air Show spending spree begins with big Garuda order|work=The Independent|access-date=28 August 2017|archive-date=25 September 2015|archive-url=https://web.archive.org/web/20150925073534/http://www.independent.co.uk/news/business/news/paris-air-show-spending-spree-begins-with-big-garuda-order-10322330.html|url-status=dead}}</ref> Wibowo retired from his position in 2017, replaced by Pahala Nugraha Mansury the same year before being replaced by I Gusti Ngurah Askhara Danadiputra, otherwise known as Ari Askhara in 2018.

During Ari Askhara's leadership, Garuda introduced live acoustic concerts on domestic flights, which led to criticism.<ref>{{Cite web|url=https://kumparan.com/kumparantravel/pro-dan-kontra-soal-live-music-di-dalam-pesawat-garuda-indonesia-1547268219325607025|title=Pro dan Kontra soal Live Music di Dalam Pesawat Garuda Indonesia|website=kumparan|language=id-ID|access-date=2019-12-05}}</ref> as well as reopening the London route from Denpasar, with transit in Medan's [[Kualanamu International Airport]]. It also hit with three high-profile scandals.

In April 2019, Chairal Tanjung and Dony Oskaria, Independent Commissioners of the airline called out that Garuda's 2018 Annual Report was not under the Statement of Financial Accounting Standards, thus deciding not to sign the report. Both [[Ministry of Finance (Indonesia)|Ministry of Finance]] and [[Otoritas Jasa Keuangan|Financial Services Authority]] found various violations inside the report as both Independent Commissioners told the public, which led to both regulators imposing a penalty to the airline and auditors involved.<ref>{{Cite web|url=https://www.cnbcindonesia.com/market/20190424084625-17-68476/wah-ada-yang-aneh-dari-laba-garuda-pada-2018|title=Wah! Ada yang Aneh dari Laba Garuda pada 2018 - Halaman 2|last=Gunawan|first=Arif|website=market|language=id|access-date=2019-12-05}}</ref><ref>{{Cite web|url=https://www.cnnindonesia.com/ekonomi/20190424204726-92-389396/membedah-keanehan-laporan-keuangan-garuda-indonesia-2018|title=Membedah Keanehan Laporan Keuangan Garuda Indonesia 2018|website=ekonomi|access-date=2019-12-05}}</ref>

On 13 July 2019, travel reviewer and YouTuber Rius Vernandes shared a picture of a hand-written menu during his flight from Sydney to Jakarta, which led to Garuda's management reporting him to the police followed by the airline issuing a regulation prohibiting selfies on the plane and a lawsuit prompted by the Garuda's workers' association also known as SEKARGA. Both Garuda's and SEKARGA's actions were panned and criticized by worldwide netizens. Through mediation, Rius and Garuda settled, and SEKARGA pulled the lawsuit on 19 July 2019.<ref>{{Cite web|url=https://megapolitan.kompas.com/read/2019/07/19/20094841/kronologi-youtuber-rius-vernandes-dilaporkan-garuda-indonesia-hingga|title=Kronologi Youtuber Rius Vernandes Dilaporkan Garuda Indonesia hingga Berakhir Damai Halaman all|last=Media|first=Kompas Cyber|website=KOMPAS.com|date=19 July 2019|language=id|access-date=2019-12-05}}</ref><ref>{{Cite web|url=https://www.flyertalk.com/articles/garuda-indonesia-throws-tantrum-after-bad-review.html|title=Garuda Indonesia Throws Tantrum After Bad Review|last=Billock|first=Jennifer|date=2019-07-19|website=FlyerTalk - The world's most popular frequent flyer community-US|access-date=2019-12-05}}</ref>

==== Controversy during the leadership of Ari Askhara ====
On 5 December 2019, Ari Askhara was fired from his position for smuggling a classic [[Harley-Davidson]] motorcycle and [[Brompton Bicycle|Brompton]] folded bicycle. The motorcycle and bicycle were found by the [[Soekarno–Hatta International Airport]]'s [[Directorate General of Customs and Excise (Indonesia)|Customs and Excise]] team inside a recently-delivered [[Airbus A330neo|Airbus A330-900]] aircraft.<ref>{{Cite web|url=http://nasional.kontan.co.id/news/terbukti-selundupkan-onderdil-moge-harley-erick-tohir-pecat-dirut-garuda|title=Terbukti selundupkan onderdil moge Harley, Erick Tohir pecat Dirut Garuda - Page all|last=Mediatama|first=Grahanusa|date=2019-12-05|website=kontan.co.id|language=id|access-date=2019-12-05}}</ref><ref>{{Cite web|url=https://www.cnbcindonesia.com/news/20191205163457-4-120689/pecat-dirut-garuda-ini-pernyataan-lengkap-erick-thohir|title=Pecat Dirut Garuda, Ini Pernyataan Lengkap Erick Thohir|last=Putri|first=Cantika Adinda|website=news|language=id|access-date=2019-12-05}}</ref> It was revealed that Ari Askhara and other directors had been implementing various policies that harmed Garuda flight attendants, such as mutation without explanation, additional flight hours, and discrimination between employees.<ref>{{Cite web|url=https://www.liputan6.com/news/read/4130884/derita-pilu-awak-kabin-garuda-indonesia-dilarang-terbang-hingga-mutasi-seenaknya|title=Derita Pilu Awak Kabin Garuda Indonesia, Dilarang Terbang hingga Mutasi Seenaknya|last=Liputan6.com|date=2019-12-10|website=liputan6.com|language=id|access-date=2019-12-12}}</ref><ref>{{Cite web|url=https://finance.detik.com/berita-ekonomi-bisnis/d-4815730/pramugari-garuda-bisa-dimutasi-tanpa-alasan-di-era-ari-askhara|title=Pramugari Garuda Bisa Dimutasi Tanpa Alasan di Era Ari Askhara|last=Afriyadi|first=Achmad Dwi|website=detikfinance|access-date=2019-12-12}}</ref><ref name="Times">{{Cite web|url=https://www.idntimes.com/news/indonesia/dimas-fitra-dirgantara/pramugari-garuda-indonesia-bongkar-skandal-ari-askhara-selama-memimpin|title=Pramugari Garuda Indonesia Bongkar Skandal Ari Askhara Selama Memimpin|last=Dirgantara|first=Dimas Fitra|website=IDN Times|language=id|access-date=2019-12-12}}</ref><ref>{{Cite web|url=https://www.grid.id/read/041948366/dituntut-18-jam-tak-tidur-dan-terbang-bolak-balik-jakarta-melbourne-dalam-sehari-pramugari-garuda-indonesia-bongkar-borok-mengerikan-kepemimpinan-ari-askhara-kami-ma|title=Dituntut 18 Jam Tak Tidur dan Terbang Bolak-balik Jakarta-Melbourne dalam Sehari, Pramugari Garuda Indonesia Bongkar Borok Mengerikan Kepemimpinan Ari Askhara: Kami Manusia, Bukan Robot! - Grid.ID|website=www.grid.id|language=id|access-date=2019-12-12}}</ref> These policies were subsequently revoked.<ref>{{Cite web|url=https://finance.detik.com/berita-ekonomi-bisnis/d-4817850/sederet-kebijakan-kejam-ari-askhara-di-garuda-mulai-dicabut|title=Sederet Kebijakan 'Kejam' Ari Askhara di Garuda Mulai Dicabut|last=Afriyadi|first=Achmad Dwi|website=detikfinance|access-date=2019-12-12}}</ref>

A year later in December 2020, it was revealed through [[Twitter]] that many Garuda flight attendants had been victims of sexual harassment and coercion to prostitution during Ari's leadership, with many attendants confirming that VP Cabin Attendant Roni Eka Mirsa was the pimp for the prostitution circle.<ref name="Times" /><ref>{{Cite web|url=https://www.tribunnews.com/nasional/2019/12/10/kini-giliran-pramugari-garuda-bongkar-kasus-pelecehan-seksual-di-era-ari-askhara-menjabat-dirut|title=Kini Giliran Pramugari Garuda Bongkar Kasus Pelecehan Seksual di Era Ari Askhara Menjabat Dirut|website=Tribunnews.com|language=id-ID|access-date=2019-12-12}}</ref><ref>{{Cite web|url=https://www.suara.com/news/2019/12/11/135802/5-poin-dugaan-prostitusi-garuda-pengakuan-pramugari-soal-germo|title=5 Poin Dugaan Prostitusi Garuda, Pengakuan Pramugari soal Germo|date=2019-12-11|website=suara.com|language=id|access-date=2019-12-12}}</ref> Police responded by investigating the whistleblower in the case for defamation after a report was filed by an air hostess who was allegedly the mistress of various executives at state-owned enterprises. She later dropped the complaint.<ref>{{cite news |title=Former air hostess Siwi Widi Purwanti drops defamation charges against whistleblower of Garuda Indonesia's prostitution scandal |url=https://coconuts.co/jakarta/news/former-air-hostess-siwi-widi-purwanti-drops-defamation-charges-against-whistleblower-of-garuda-indonesias-prostitution-scandal/ |access-date=7 December 2020 |publisher=Coconuts Jakarta |date=31 August 2020}}</ref> State-owned Enterprises Minister [[Erick Thohir]] said that he would consider dismissing executives of state-owned enterprises if their female employees have faced sexual harassment.<ref>{{cite news |title=Erick Thohir demands end to sexual harassment in SOEs amid Garuda Indonesia scandal |url=https://www.thejakartapost.com/news/2019/12/13/erick-thohir-demands-end-to-sexual-harassment-in-soes-amid-garuda-indonesia-scandal.html |access-date=7 December 2020 |publisher=The Jakarta Post |date=13 December 2019}}</ref>