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==== Financial and labour crises (2018–present) ==== [[File:CanadaPostTruck4.jpg|thumb|A Canada Post delivery truck and mailbox. The truck features a side panel ad that spotlights the postal service's role in delivering [[e-commerce]] goods.]] In October 2018, [[2018 Canada Post strikes|CUPW launched rotating strikes]] across Canada to negotiate a new agreement with Canada Post.<ref>{{Cite web |title=Details Of Tentative Agreements |url=https://www.cupw.ca/en/details-tentative-agreements |website=CUPW}}</ref><ref>{{cite news |title=Canada Post offer 'not good enough,' says union as strike continues in five provinces |url=https://www.thestar.com/vancouver/2018/11/16/canada-post-offer-not-good-enough-says-union-as-strike-continues-in-five-provinces.html |access-date=2018-11-16 |newspaper=The Toronto Star |language=en}}</ref> The strikes lasted until late November, when postal workers were ordered back to work by the Trudeau government.<ref>{{cite news |last1=Sciarpelleti |first1=Laura |date=December 17, 2019 |title=Canada Post workers still without new contract 1 year after back-to-work bill passed |url=https://www.cbc.ca/news/canada/british-columbia/canada-post-workers-still-without-contract-1-year-after-bill-c-89-1.5399085 |work=CBC}}</ref> This created a 30-day backlog, causing Canada Post to temporarily suspend Canada-bound mail<ref>{{cite news |title=Strike prompts Canada Post to ask foreign services to stop sending mail |url=https://www.cbc.ca/news/business/canada-post-strike-1.4909208 |access-date=2018-11-16 |work=CBC News |language=en-US}}</ref> and post $270 million in losses for 2018.<ref>{{Cite web |last=Post |first=Canada |title=Canada Post segment posts $270 million loss for 2018 |url=https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/news-release/2019-04-18-canada-post-segment-posts-270-million-loss-for-2018 |access-date=2024-12-18 |website=www.canadapost-postescanada.ca |language=en}}</ref> Canada Post struggled to adapt to the growth of [[e-commerce]] parcel delivery throughout the [[2010s]] and [[2020s]], losing more than $3 billion between 2018 and 2024 and racking up over $1 billion in debts.<ref name=":0" /> Between 2006 and 2023, its letter deliveries declined from 5.5 billion to 2 billion annually, while parcel revenue rose from $1.6 billion in 2015 to $3.4 billion in 2023. Conversely, its market share in parcel delivery dropped sharply, from 62% in 2019 to 23% in 2023.<ref name=":0">{{Cite news |last=Subramanian |first=Vanmala |date=2024-11-22 |title=Canada Post strike shines light on service's struggle to survive amid fierce competition and financial losses |url=https://www.theglobeandmail.com/business/article-canada-post-strike-financial-losses/ |access-date=2024-12-18 |work=The Globe and Mail |language=en-CA}}</ref> [[File:Canada Post strike, November 2024 (II).jpg|thumb|CUPW members picket outside a Canada Post building in Surrey, British Columbia, November 2024]] Labour relations and costs were persistent challenges throughout this period. In 2023, Canada Post incurred $4.9 billion in labour costs and employee benefits against $6.9 billion in revenue, with parcel delivery costs of $50 to $60 per hour, exceeding industry averages of $40 to $50. In November 2024, a [[2024 Canada Post strike|32-day strike]] halted operations across Canada.<ref name=":0" /> Canada Post's 2023 annual report indicated it may run out of funds by the end of 2025. Unlike many Crown corporations, Canada Post must sustain itself entirely on its own revenues.<ref name=":2">{{Cite web |last= |first= |title=2023 Annual Report |url=https://www.canadapost-postescanada.ca/cpc/en/our-company/financial-and-sustainability-reports/2023-annual-report/our-financial-picture.page |access-date=2024-12-18 |website=Canada Post |language=en}}</ref><ref name="Major">{{Cite news |last=Major |first=Darren |date=May 29, 2024 |title=Getting rid of daily mail delivery is not on the table, Canada Post CEO says |url=https://www.cbc.ca/news/politics/canada-post-daily-mail-delivery-1.7218955 |access-date=December 18, 2024 |work=[[CBC News]]}}</ref>
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