Editing XM Satellite Radio (section)

===Customer service===
In contrast to its high-quality broadcasts, Sirius/XM's customer service has drawn fire from some state governments. In October 2010, Richard Cordray, Ohio's Attorney General, began investigating complaints regarding Sirius XM's policies on billing, customer solicitation, and subscription renewals and cancellations. The company informed shareholders of the probe shortly thereafter. According to news reports, Arizona, Connecticut, Tennessee, Vermont, and the District of Columbia had expressed interest in participating in the inquiry.

According to [[Reuters]], "The investigations come as [[Sirius XM]], home to programs by Howard Stern and Oprah Winfrey, has found its footing and distanced itself from years of huge losses and questions about its business model."<ref name="Reuters01">
{{cite news 
|url= https://www.reuters.com/article/industry-us-siriusxm-idUSTRE69C3WZ20101013
|title= States probe Sirius XM for consumer practices
|access-date=March 31, 2011
|work= U.S. News
|publisher= Reuters
|date=October 13, 2010 |location=New York 
|first=Liana B.
|last=Baker
}}
</ref>

In a report obtained in March 2011, The Better Business Bureau reported receiving over 4,500 complaints against Sirius XM in the preceding 36 months, around half of which regarded the company's billing and collection practices.<ref>{{cite web 
|url= http://www.bbb.org/new-york-city/business-reviews/radio-stations-and-broadcast-companies/sirius-xm-radio-in-new-york-ny-9591/
|title= BBB Business Review Reliability Report for Sirius XM Radio 
|access-date=March 31, 2011
}}
</ref>

In Missouri, some people registered on the state's do-not-call list had complained about receiving repeated calls from Sirius XM workers or agents after canceling their subscriptions. Some Florida customers had reported being billed for automatic renewals of accounts they had canceled. Further, Sirius XM was sued in federal court by a customer accusing it of deceptively raising prices.<ref name="Reuters01" />

The report also stated that "Sirius, in a statement, said it was cooperating with the investigations and that it believed its 'consumer-related practices comply with all applicable federal and state laws and regulations.'"<ref name="Reuters01" />