Editing Thalys (section)

== Market ==

Thalys targets a passenger market in France, Belgium, the Netherlands, and Germany.

The percentage of income coming from different routes<ref name="ChiffresClés" /> demonstrates on which routes the company is most used:
* Paris-Brussels: 55.6%
* Paris-Belgium (outside Brussels): 8.9%
* Paris-Belgium-Netherlands: 21.3%
* Paris-Belgium-Germany: 11.8%
* Others: 2.4%

52% of customers are from the leisure market, while 48% are from the business market. A large segment of Thalys's total sales and income comes from the connection between Paris and Brussels.<ref name = "keeptrack 2015"/>

Unlike many national train companies, Thalys does not allow children below 12 years old to travel alone. Children onboard Thalys services must be accompanied and possess appropriate travel documents as required by the relevant national authorities pertaining to the journey being made.<ref>{{cite web |url = https://www.thalys.com/be/en/info-services/travelling-with-children#:~:text=In%20order%20to%20cross%20any,of%2012%20to%20travel%20alone. |title = Travelling with Children |publisher = thalys.com |access-date = 2 July 2022}}</ref>

Since 24 August 2010, there has been a supplement of €7 to Thalys (as well as other international high-speed tickets) tickets bought at SNCB/NMBS ticket offices at train stations (but not on tickets bought over the Internet). This is due to a reduction of a sales fee paid by Thalys and Eurostar to the Belgian rail company.<ref name="LaLibre2010" /> The sales prices have evolved, by June 2019, the "booking fee" (as it is referred to as) had risen to €9.{{Citation needed|date=July 2022}}

{| border="1" cellpadding="4" style="border-collapse:collapse; margin:1em auto"
|+ '''Thalys yearly passengers and revenue'''
|- style="background:lightblue;"
!
!1996
!1997
!1998
!1999
!2000
!2001
!2002
!2003
!2004
!2005
!2006
!2007
!2008
!2009
!2010
!2011
!2012
!2013
!2014
!2015
!2016
!2017
!2018
!2019
!2020
!2021
!2022
|-
|Passengers
|
|
|4.72<ref name="DeFinancieel-EconomischeTijd" />
|4.98<ref name="NRCHandelsblad" />
|5.5<ref name="DeFinancieelEconomischeTijd2001" />
|5.8<ref name="NRCHandelsblad2002" />
|6.0<ref name="nieuws" />
|5.8<ref name="BN_DeStem" />
|5.95<ref name="Rotterdam" />
|6.15<ref name="2006AlgemeenDagblad" />
|6.5<ref name="2007DeTijd" />
|6.2<ref name="2008DeTijd" />
|6.5<ref name="Thalys2008PressRelease" />
|6.07<ref name="Volkskrant2011" />
|6.45<ref name="Volkskrant2011" />
|6.65<ref name="Thalys2011PressRelease" />
|6.60<ref name="Thalys2012PressRelease" />
|6.69<ref name="Thalys2013PressRelease" />
|
|6.90<ref>{{Cite web |url = https://www.gva.be/cnt/dmf20160301_02158345/thalys-verliest-reizigers-door-terreur |title = Thalys verliest reizigers door terreur |website = Gazet van Antwerpen |date = March 2016 |language = nl-BE |access-date = 17 February 2020}}</ref>
|6.70
|7.20
|7.51
|7.85<ref>{{Cite web |url = https://www.rtbf.be/info/economie/detail_nombre-record-de-passagers-pour-thalys-en-2019?id=10406778 |title = Nombre record de passagers pour Thalys en 2019 |date = 13 January 2020 |website = RTBF Info |language = fr |access-date = 17 February 2020}}</ref>
|2.7
|2.5
|6.5
|-
|Revenue
|60<ref name="1999AlgemeenDagblad" />
|115<ref name="1999Volkskrant" />
|190
|220
|266
|294
|310
|301
|318
|335
|363
|364
|392
|382
|432
|470
|479
|487<ref name="2014Treinreiziger" />
|
|487<ref>{{Cite web |url = https://www.bruzz.be/samenleving/20-jaar-thalys-de-cijfers-2016-06-02 |title = 20 jaar Thalys: de cijfers |website = www.bruzz.be |language = nl |access-date = 17 February 2020}}</ref>
|457
|509
|527
|
|}
<small>All figures in millions. Revenue in millions of [[euro]]s. </small>

=== Accessibility ===
Thalys trains are wheelchair-accessible, with the assistance of the train staff. Bicycles are not allowed on Thalys unless disassembled or packed in a special wrap. Folding bikes are allowed.<ref name="2014RailEurope" />

In February 2020, Thalys announced that its new first-and-last mile travel service 'My Driver by Thalys's enables passengers can choose between around 50 local taxi fleets to complete their rail journeys.<ref>{{cite web |url = https://www.globalrailwayreview.com/news/96405/my-driver-by-thalys-new-mobility-options/ |title = My Driver by Thalys's service adds new mobility options |publisher = globalrailwayreview.com |date = 11 February 2020}}</ref>

=== Thalys Lounge ===
Thalys operates station lounges in Brussels and Paris. Opened on 9 July 2015, the newest lounge in Paris' [[Gare du Nord]], located on 
{{Interlanguage link|Rue de Dunkerque|fr}}, offers travelers with a valid ''My Thalys World'' membership (Thalys's loyalty program) a variety of services, including free WiFi and a luggage storage service. For business travelers, a fully equipped meeting room is available for up to six people.<ref>{{cite web |url = https://www.thalys.com/be/en/info-services/enjoy-the-comfort-of-our-lounges |title = Conditions of Access to Thalys lounges & partner lounges |publisher = thalys.com |access-date = 2 July 2022}}</ref>