Editing Telecommunications in Austria (section)

=== Digital public services ===
In the DESI 2022 report, Austria ranked 12th among EU countries in terms of digital public services, aligning closely with EU averages in the provision of digital public services for citizens and businesses, with take-up rates of 76 out of 100 and 81 out of 100, respectively. The country exhibited strong engagement in e-government services, with a usage rate of 79% among its internet users, surpassing the EU average of 65%. Additionally, Austria demonstrated proficiency in providing pre-filled forms and open data, scoring 71 out of 100 and 92%, respectively. These scores exceed the EU averages of 64 out of 100 for pre-filled forms and 81% for open data.<ref name=":0">{{Cite web |title=Digital Economy and Society Index (DESI) 2022 Sweden |url=https://ec.europa.eu/newsroom/dae/redirection/document/88713 |website=European Commission}}</ref>

Under the 'Digital Action Plan Austria', the country has implemented strategic initiatives to improve digital interactions between the government and citizens. One such initiative is the 'Business Service Portal', developed to simplify public service procedures, which has been recently updated to enhance user experience and integrate [[Artificial intelligence|AI]] for improved service delivery. The rollout of 'ID Austria' represents an important step towards establishing a unified electronic identification system, aimed at succeeding the 'Mobile Phone Signature' system and ensuring compatibility with the EU-wide [[EIDAS|e-IDAS]] regulation for cross-border authentication. Projects like the 'Digital Office App' and the ELGA electronic health record system are part of efforts to make digital public services more accessible in Austria.<ref name=":0" />