Editing Lufthansa (section)

=== 2010s: Losses and strikes ===
In 2011 Lufthansa planned significant growth at [[Berlin Brandenburg Airport]] for the originally planned opening in 2012 with many new connections from Berlin.<ref>{{cite press release| url=http://www.lufthansagroup.com/nc/en/press/news-releases/singleview/archive/2011/november/10/article/2027.html?cHash=9a0d7e52afbadb51843320bd7c735c38&sword_list%5B0%5D=add&sword_list%5B1%5D=flights&sword_list%5B2%5D=tegel| title=Lufthansa is growing in Berlin| publisher=Lufthansa| date=10 November 2011| url-status=dead| archive-url=https://web.archive.org/web/20140808033024/http://www.lufthansagroup.com/nc/en/press/news-releases/singleview/archive/2011/november/10/article/2027.html?cHash=9a0d7e52afbadb51843320bd7c735c38&sword_list%5B0%5D=add&sword_list%5B1%5D=flights&sword_list%5B2%5D=tegel| archive-date=8 August 2014 }}</ref><ref>{{cite news |url=https://www.airliners.de/lufthansa-setzt-in-berlin-auf-point-to-point/25650 |title=Spezielle One-Way-Tarife |date=9 November 2011 |language=de}}</ref>

After a loss of 298 million euros in the first quarter of 2010 and another 13 million loss in the year 2011 due to the economic recession and restructuring costs, Deutsche Lufthansa AG cut 3,500 administrative positions or around 20 percent of the clerical total of 16,800 in 2012.<ref>{{cite news |last=Webb |first=Alex |url=https://www.bloomberg.com/news/2012-05-03/lufthansa-to-scrap-3-500-administrative-posts-after-losses-widen.html |url-status=live |title=Lufthansa to Scrap 3,500 Administrative Posts After Loss |date=3 May 2012 |work=[[Bloomberg News]] |archive-url=https://web.archive.org/web/20150407110437/https://www.bloomberg.com/news/articles/2012-05-03/lufthansa-to-scrap-3-500-administrative-posts-after-losses-widen |archive-date=7 April 2015 |url-access=limited}}</ref> Lufthansa announced a restructuring program called SCORE to improve its operating profit. As a part of the restructuring plan, the company started to transfer all short-haul flights outside its hubs in Frankfurt, Munich, and Düsseldorf to the company's re-branded [[low-cost carrier]] [[Germanwings]].<ref>{{Cite web |date=14 March 2013 |title=Lufthansa on course with its SCORE programme |url=https://investor-relations.lufthansagroup.com/en/news/financial-news/investor-relations-financial-news/date/2013/03/14/lufthansa-on-course-with-its-score-programme.html |url-status=live |archive-url=https://web.archive.org/web/20131012040059/http://www.lufthansagroup.com/en/press/news-releases/singleview/archive/2013/march/14/article/2388.html |archive-date=12 October 2013 |access-date=9 November 2023 |website=Lufthansa Group Investor Relations}}</ref>

In September 2013, Lufthansa Group announced its biggest order, for 59 wide-body aircraft valued more than 14 billion euros at list prices. Earlier in the same year, Lufthansa placed an order for 100 next-generation narrow-body aircraft.<ref>{{Cite web |date=19 September 2013 |title=Modern, quiet and environmentally efficient: Lufthansa Group orders 59 ultra-modern wide-body Boeing 777-9X and Airbus A350-900 aircraft |url=https://investor-relations.lufthansagroup.com/en/news/financial-news/investor-relations-financial-news/date/2013/09/19/modern-quiet-and-environmentally-efficient-lufthansa-group-orders-59-ultra-modern-wide-body-boeing.html |url-status=live |archive-url=https://web.archive.org/web/20131012071952/http://www.lufthansagroup.com/en/press/news-releases/singleview/archive/2013/september/19/article/2599.html |archive-date=12 October 2013 |access-date=9 November 2023 |website=Lufthansa Group Investor Relations}}</ref>

The group has had a long-standing dispute with the Vereinigung Cockpit union, which has advocated for a system in which pilots can retire at the age of 55, and 60% of their pay be retained. Lufthansa pilots were joined by pilots from the group's budget carrier Germanwings to stage a nationwide strike in support of their demands in April 2014 which lasted three days. The pilots staged a six-hour strike at the end of the summer holidays in September 2014, which caused the cancellation of 200 Lufthansa flights and 100 Germanwings flights.<ref name="LufthansaStrike">{{cite news |date=5 September 2014 |title=Lufthansa cancels over 200 flights due to pilot strike |url=https://www.dw.com/en/lufthansa-cancels-over-200-flights-due-to-pilot-strike/a-17903877 |url-status=live |publisher=[[Deutsche Welle]] |archive-url=https://web.archive.org/web/20210525032047/https://www.dw.com/en/lufthansa-cancels-over-200-flights-due-to-pilot-strike/a-17903877 |archive-date=25 May 2021}}</ref>

During the course of the [[2014 FIFA World Cup]], part of the fleet was branded "Fanhansa".<ref>{{cite web |last=Drum |first=Bruce |date=13 May 2014 |title=Lufthansa to rename 8 aircraft "Fanhansa" for the 2014 FIFA World Cup |url=http://worldairlinenews.com/2014/05/13/lufthansa-to-renamed-8-aircraft-fanhansa-for-the-2014-fifa-world-cup/ |url-status=live |archive-url=https://web.archive.org/web/20140720014339/http://worldairlinenews.com/2014/05/13/lufthansa-to-renamed-8-aircraft-fanhansa-for-the-2014-fifa-world-cup/ |archive-date=20 July 2014}}</ref>

In November 2014, Lufthansa signed an outsourcing deal worth $1.25 billion with [[IBM]] that will see the US company take over the airline's IT infrastructure services division and staff.<ref>{{cite news |last=Bryan |first=Victoria |editor-last=Heavens |editor-first=Louise |date=18 November 2014 |title=Lufthansa signs $1.25 billion outsourcing deal with IBM |url=https://www.reuters.com/article/us-lufthansa-ibm-outsourcing-idUSKCN0J20PV20141118 |url-status=live |work=Reuters |archive-url=https://web.archive.org/web/20211010010805/https://www.reuters.com/article/us-lufthansa-ibm-outsourcing-idUSKCN0J20PV20141118 |archive-date=10 October 2021}}</ref>

{{Main|Germanwings Flight 9525}}
Carsten Spohr, Lufthansa's CEO, called the March 2015 [[Germanwings Flight 9525]] incident, "the darkest day for Lufthansa in its 60-year history", when pilot Andreas Lubitz intentionally flew an aircraft into a mountain, murdering 149 passengers.<ref>{{cite news |url=http://www.itv.com/news/update/2015-03-25/lufthansa-boss-says-past-hours-darkest-in-60-year-history/ |url-status=live |title=Lufthansa boss says past hours 'darkest in 60-year history' |work=[[ITV News]] |date=25 March 2015 |access-date=25 March 2015 |archive-url=https://web.archive.org/web/20220108233033/https://www.itv.com/news/update/2015-03-25/lufthansa-boss-says-past-hours-darkest-in-60-year-history/ |archive-date=8 January 2022}}</ref> Nonetheless, damage control by Spohr and his team was poor according to several sources. It was revealed that Lubitz suffered from a severe case of depression and mental disorders and had intentionally crashed Germanwings Flight 9525 into the French Alps, killing all 150 aboard whereas Spohr had misleadingly said the co-pilot "was 100% airworthy without any restrictions, without any conditions".<ref>{{cite news |url=https://www.wsj.com/articles/lufthansa-chief-holds-up-under-pressure-1427907064 |title=Lufthansa Chief Carsten Spohr Under Spotlight After Germanwings Crash |newspaper=[[The Wall Street Journal]] |date=1 April 2015 |access-date=8 May 2015 |url-access=subscription |archive-date=13 September 2018 |archive-url=https://web.archive.org/web/20180913080040/https://www.wsj.com/articles/lufthansa-chief-holds-up-under-pressure-1427907064 |url-status=live }}</ref>

In June 2015, Lufthansa announced plans to close its small long-haul base at [[Düsseldorf Airport]] for economic reasons by October 2015. At the time, the base consisted of two [[Airbus A340-300]]s rotating between [[Newark, New Jersey|Newark]] and [[Chicago]]. As a result, service to Chicago from Düsseldorf was first made seasonal, suspended for the winter 2015 season, and then canceled altogether.<ref>{{cite news |date=29 June 2015 |title=Lufthansa löst Langstreckenbasis Düsseldorf auf |trans-title=Lufthansa dissolves Düsseldorf long-haul base |url=https://www.aero.de/news-21968/Lufthansa-loest-Langstreckenbasis-Duesseldorf-auf.html |url-status=live |work=aero.de |language=de |archive-url=https://web.archive.org/web/20210205011528/https://www.aero.de/news-21968/Lufthansa-loest-Langstreckenbasis-Duesseldorf-auf.html |archive-date=5 February 2021}}</ref> Service to Newark, however, was initially maintained. From the winter 2015 schedule through the end of the winter 2016 schedule, Düsseldorf was served by aircraft which also flew the Munich-Newark route. The Düsseldorf-Newark route ended on 30 November 2018, which was operated with an Airbus A330-300 aircraft.<ref>{{cite news |last=Liu |first=Jim |date=24 September 2018 |title=Eurowings replaces Lufthansa Dusseldorf – Newark service from Dec 2018 |url=https://www.routesonline.com/news/38/airlineroute/280627/eurowings-replaces-lufthansa-dusseldorf-newark-service-from-dec-2018/ |url-status=live |work=Routes |publisher=[[Informa]] |archive-url=https://web.archive.org/web/20220119050239/https://www.routesonline.com/news/38/airlineroute/280627/eurowings-replaces-lufthansa-dusseldorf-newark-service-from-dec-2018/ |archive-date=19 January 2022}}</ref> Their base was officially closed in March 2019.<ref name="rp-online">{{cite news |last=Kowalewsky |first=Reinhard |date=12 March 2018 |title=Lufthansa schließt Basis in Düsseldorf |trans-title=Lufthansa closes base in Düsseldorf |url=https://rp-online.de/wirtschaft/lufthansa-schliesst-basis-in-duesseldorf_aid-19052213 |url-status=live |work=[[Rheinische Post]] |language=de |archive-url=https://web.archive.org/web/20201129192335/https://rp-online.de/wirtschaft/lufthansa-schliesst-basis-in-duesseldorf_aid-19052213 |archive-date=29 November 2020}}</ref><ref name="nrz.de">{{cite news |last=Middeldorf |first=Götz |date=22 August 2018 |title=Lufthansa verlässt am 30. März 2019 Düsseldorf endgültig |trans-title=Lufthansa leaves Düsseldorf on 31 March 2019 |url=https://www.nrz.de/staedte/duesseldorf/lufthansa-verlaesst-duesseldorf-endgueltig-id215141419.html |url-status=live |work=[[Neue Ruhr Zeitung]] |language=de |archive-url=https://web.archive.org/web/20180823213158/https://www.nrz.de/staedte/duesseldorf/lufthansa-verlaesst-duesseldorf-endgueltig-id215141419.html |archive-date=23 August 2018 |url-access=subscription}}</ref>

On 22 March 2016, Lufthansa ended [[Boeing 737-500]] operations.<ref name="auto">{{cite news |date=24 March 2016 |orig-date= |title=Lufthansa ends B737-500 operations |url=https://www.ch-aviation.com/portal/news/44986-lufthansa-ends-b737-500-operations |url-status=live |work=ch-aviation |archive-url=https://web.archive.org/web/20210423173041/https://www.ch-aviation.com/portal/news/44986-lufthansa-ends-b737-500-operations |archive-date=23 April 2021}}</ref> The airline's last Boeing 737 (a 737-300) was retired on 29 October 2016, after a flight from [[Milan]] to Frankfurt. Lufthansa operated the 737 in several variants for almost 50 years, the first aircraft having been delivered on 27 December 1967.<ref name="737retirement">{{cite news |last=Hofmann |first=Kurt |date=28 October 2016 |title=Lufthansa phases out last Boeing 737 after nearly 50 years |work=[[Aviation Week Network]] |url=https://aviationweek.com/air-transport/aircraft-propulsion/lufthansa-phases-out-last-boeing-737-after-nearly-50-years |url-status=live |access-date=9 November 2023 |archive-url=https://web.archive.org/web/20161029113456/http://atwonline.com/airframes/lufthansa-phases-out-last-boeing-737-after-nearly-50-years |archive-date=29 October 2016}}</ref>

On 1 September 2015, Lufthansa implemented a 16 euro surcharge on [[Global Distribution System]] bookings. The surcharge is payable unless tickets are purchased from the airline's website, or its airport service centres and ticket counters. Amadeus said the new model would make "comparison and transparency more difficult because travellers will now be forced to go to multiple channels to search for the best fares."<ref>{{cite news |last=Jainchill |first=Johanna |date=2 June 2015 |title=Lufthansa to add surcharge for GDS bookings |url=https://www.travelweekly.com/Travel-News/Airline-News/Lufthansa-to-charge-fee-for-GDS-bookings |url-status=live |work=Travel Weekly |archive-url=https://web.archive.org/web/20210914180928/https://www.travelweekly.com/Travel-News/Airline-News/Lufthansa-to-charge-fee-for-GDS-bookings |archive-date=14 September 2021 |access-date=24 October 2015}}</ref> For the period between 1–14 September, the airline experienced a 16.1% drop in revenue, indicating to some that the new fee backfired, although the airline maintains that the decrease was due to the pilot strike, and "other seasonal effects".<ref>{{cite news |last=Silk |first=Robert |date=25 September 2015 |title=Lufthansa disputes report that GDS bookings are way down |url=https://www.travelweekly.com/Travel-News/Travel-Agent-Issues/Lufthansa-disputes-report-that-says-GDS-bookings-are-way-down |url-status=live |work=Travel Weekly |archive-url=https://web.archive.org/web/20151009101626/https://www.travelweekly.com/Travel-News/Travel-Agent-Issues/Lufthansa-disputes-report-that-says-GDS-bookings-are-way-down |archive-date=9 October 2015 |access-date=24 October 2015}}</ref>

In October 2017, Lufthansa took over 81 aircraft from the insolvent [[Air Berlin]]. The total purchase price for the shares acquired by Lufthansa from the insolvency estate of Air Berlin amounted to around 210 million euros.<ref name="AirBerlin1" />

On 4 December 2017, Lufthansa became the first European airline to receive the [[Skytrax]] 5-star certification.<ref>{{cite news |last=Schlautmann |first=Christoph |date=4 December 2017 |title=Skytrax-Auszeichnung: Lufthansa ergattert den fünften Stern |script-title= |trans-title=Skytrax Award: Lufthansa gets its fifth star |url=https://www.wiwo.de/unternehmen/handel/skytrax-auszeichnung-lufthansa-ergattert-den-fuenften-stern/20667716.html |url-status=live |work=[[Wirtschaftswoche]] |language=de |archive-url=https://web.archive.org/web/20211112141642/https://www.wiwo.de/unternehmen/handel/skytrax-auszeichnung-lufthansa-ergattert-den-fuenften-stern/20667716.html |archive-date=12 November 2021}}</ref> As stated by Skytrax, a key factor in the positive rating was the announcement of a new Business Class cabin and seating that was expected to be introduced in 2020.<ref>{{cite web |last= |first= |date=4 December 2017 |title=Lufthansa becomes first European airline with 5-star Skytrax rating |url=https://www.reuters.com/article/lufthansa-rating-idINF9N1NJ00F/ |url-status=live |archive-url=https://web.archive.org/web/20200815014033/https://aeronewsx.com/post/does-lufthansa-deserve-a-five-star-rating |archive-date=15 August 2020 |access-date=9 November 2023 |website= |publisher=[[Reuters]]}}</ref> While this makes Lufthansa the 10th airline to be holding this award, in reality the 5th star was given to a product that was supposed to be introduced two years after the evaluation.<ref>{{Cite press release |url=https://www.lufthansagroup.com/en/newsroom/releases/lufthansa-is-the-only-five-star-airline-in-europe.html |title=Lufthansa is the only five-star airline in Europe |date=4 December 2017 |type=Press release |publisher=Lufthansa Group |url-status=live |archive-url=https://web.archive.org/web/20220216022423/https://www.lufthansagroup.com/en/newsroom/releases/lufthansa-is-the-only-five-star-airline-in-europe.html |archive-date=16 February 2022}}</ref> In celebration, Lufthansa painted an [[Airbus A320 family|Airbus A320]] and a [[Boeing 747-8]] in the "5 Starhansa" livery.<ref name=":0">{{cite web |url=https://worldairlinenews.com/2017/12/09/lufthansa-celebrates-its-new-skytrax-5-star-rating-with-two-new-logo-jets/ |title=Lufthansa celebrates its new Skytrax 5 Star rating with two new logo jets |date=9 December 2017 |website=World Airline News |url-status=live |archive-url=https://web.archive.org/web/20211112141651/https://worldairlinenews.com/2017/12/09/lufthansa-celebrates-its-new-skytrax-5-star-rating-with-two-new-logo-jets/ |archive-date=12 November 2021}}</ref>

In March 2018, Lufthansa and other airlines like [[British Airways]] and [[American Airlines]] accepted a request from Beijing to list Taiwan as part of China.<ref>{{Cite news |url=https://www.taiwannews.com.tw/en/news/3379415 |date=8 March 2018 |title=German companies Lufthansa, Mercedes-Benz and Bosch kowtow to Beijing |first=Keoni |last=Everington |work=Taiwan News |url-status=live |archive-url=https://web.archive.org/web/20210205022243/https://www.taiwannews.com.tw/en/news/3379415 |archive-date=5 February 2021}}</ref>

In March 2019, Lufthansa ordered 20 [[Boeing 787-9]] and an additional 20 [[Airbus A350-900]] for its own and the group's fleet replacement and expansion. Also, the airline announced it would sell six [[Airbus A380-800|A380 aircraft]] back to Airbus, beginning in 2022.

Pro-migration activists from Germany have criticised Lufthansa for performing deportation flights on behalf of the German government.<ref>{{cite news |last=Klein |first=Thomas |date=2 February 2002 |title=Prozess:"Deportation class"ist zulässig |url=https://www.nd-aktuell.de/artikel/12105.deportation-class-ist-zulaessig.html |url-status=live |work=[[Neues Deutschland]] |language=de |archive-url=https://web.archive.org/web/20220216150946/https://www.nd-aktuell.de/artikel/12105.deportation-class-ist-zulaessig.html |archive-date=16 February 2022}}</ref><ref name="Asylum-activists" /> In 2019, 4,573 people were deported on their planes, while their subsidiary Eurowings performed 1,312 deportations.<ref>{{cite report |date=17 March 2020 |title=Kleine Anfrage der Abgeordneten Ulla Jelpke u. a. und der Fraktion DIE LINKE: Abschiebungen und Ausreisen 2019 |url=https://www.ulla-jelpke.de/wp-content/uploads/2020/03/KA-19_17096-Abschiebungen-2019-komprimiert.pdf |url-status=live |publisher=[[Federal Ministry of the Interior and Community|Federal Ministry of the Interior, Building and Community]] |docket=BT-Drucksache 19/17096 |access-date=16 February 2022 |archive-url=https://web.archive.org/web/20201026142208/https://www.ulla-jelpke.de/wp-content/uploads/2020/03/KA-19_17096-Abschiebungen-2019-komprimiert.pdf |archive-date=26 October 2020}}</ref> This totals more than 25% of deportations in Germany in 2019. At least two deportees perished during transport.<ref name="Tod" /><ref name="Asylum-activists" />