Editing Canada Post (section)

==== Attempted restructuring and pushback (2010–2017) ====
In 2010, Canada Post began a seven-year modernization effort called Postal Transformation, investing in greater motorization and automation. As part of this initiative, the duties of letter carriers were combined with those of mail service couriers.<ref>Archived at [https://ghostarchive.org/varchive/youtube/20211211/oeRdjIwCs-M Ghostarchive]{{cbignore}} and the [https://web.archive.org/web/20170526072458/https://www.youtube.com/watch?v=oeRdjIwCs-M Wayback Machine]{{cbignore}}: {{Cite web |title=Transforming our Business | date=May 26, 2011 |url=https://www.youtube.com/watch?v=oeRdjIwCs-M |via=www.youtube.com}}{{cbignore}}</ref> This resulted complaints of undelivered mail, increased overtime, work stress, and injuries from fatigue and working past dark.<ref name="theglobeandmail.com" /><ref>{{Cite web |date=December 9, 2012 |title=Remember letters? Some aren't getting through |url=https://www.lfpress.com/2012/12/09/remember-letters-some-arent-getting-through/wcm/449b5bd4-3907-e9a1-b2cf-156f79f1b1da |website=The London Free Press}}</ref>
[[File:Chanting up a storm with Halifax Postal Workers locked out by Canada Post.ogv|thumb|Locked out [[Canadian Union of Postal Workers]] picketing outside a Canada Post sorting depot in Halifax, June 2011]]
In response, the [[Canadian Union of Postal Workers]] (CUPW) went on its first strike against Canada Post since 1997.<ref>{{cite news |date=June 2, 2011 |title=FAQs: Handy facts about the postal dispute |url=https://www.cbc.ca/news/canada/faqs-handy-facts-about-the-postal-dispute-1.981936 |access-date=December 18, 2024 |work=[[CBC News]]}}</ref> The following week, Canada Post [[lockout (industry)|locked out]] CUPW members and the [[Premiership of Stephen Harper|Harper government]] soon passed a [[Back to work legislation|back-to-work motion]] with [[binding arbitration]].<ref>{{cite news |last1=Lu |first1=Vanessa |date=8 October 2015 |title=Canadian postal workers challenge 2011 back-to-work order |url=https://www.thestar.com/business/2015/10/08/canadian-postal-workers-challenge-2011-back-to-work-order.html |newspaper=The Toronto Star}}</ref> This resulted in a new agreement in 2012 with major concessions from the union, including a $4 per hour drop in starting wages and the loss of bankable sick days.<ref>{{cite news |title=Postal workers union says sick leave reform didn't work for them |url=http://www.cbc.ca/news/canada/ottawa/postal-workers-union-says-sick-leave-reform-didn-t-work-for-them-1.3053334 |work=CBC News}}</ref> Although CUPW successfully challenged the back-to-work legislation in court, the new agreement remained in force, since it was agreed to by the membership of CUPW.<ref>{{Cite web |title=Big CUPW Win in Court — 2011 Back-to-work Legislation Struck Down |url=https://www.cupw.ca/en/big-cupw-win-court-%E2%80%94-2011-back-work-legislation-struck-down |website=CUPW}}</ref>

Canada Post posted a pretax loss of $253 million in 2011, partly due to the 25-day employee lockout and a $150 million pay equity class action lawsuit.<ref name="theglobeandmail.com" /> The period from 2012 to 2016 saw a return to financial sustainability for Canada Post, with a net profit of $266 million.<ref name="cpar2015" />
[[File:CanadaPostCommunityMailboxes10.jpg|thumb|left|A Canada Post community mailbox in Ontario, 2017]]
In 2014, Canada Post attempted to phase out door-to-door service in urban centres in favour of community mailboxes, affecting an estimated 32% of Canadian addresses and cutting over 8,000 jobs.<ref name="cbc-communityhalt">{{cite news |title=Canada Post to end community mailbox conversions as part of Liberal reforms |url=https://www.cbc.ca/news/politics/liberals-end-community-mailbox-conversions-1.4501291 |access-date=2018-01-24 |work=CBC News |language=en}}</ref><ref>{{cite web |date=March 2015 |title=Canada Post's Five Point Action Plan: Our Progress to Date |url=https://www.canadapost.ca/cpo/mc/assets/pdf/aboutus/5_en.pdf |url-status=dead |archive-url=https://web.archive.org/web/20150816003346/https://www.canadapost.ca/cpo/mc/assets/pdf/aboutus/5_en.pdf |archive-date=2015-08-16 |access-date=July 12, 2015 |publisher=Canada Post}}</ref> The move was widely unpopular, especially for its impacts on seniors and people with disabilities.<ref name="cbc-communityhalt" /><ref name="ctv-doortodoor">{{cite web |last=Commisso |first=Christina |date=December 11, 2013 |title=Critics blast Canada Post's plan to phase out door-to-door delivery |url=http://www.ctvnews.ca/business/critics-blast-canada-post-s-plan-to-phase-out-door-to-door-delivery-1.1584625 |access-date=May 1, 2014 |work=CTVNews.ca |publisher=Bell Media}}</ref><ref>{{Cite web |title=Majority of Canadians oppose Canada Post service changes: survey {{!}} Globalnews.ca |url=https://globalnews.ca/news/1038025/more-than-half-of-canadians-oppose-new-canada-post-service-changes-poll/ |access-date=2024-12-18 |website=Global News |language=en-US}}</ref> President and CEO Deepak Chopra became a target of public criticism.{{Citation needed|date=December 2024}} In 2015, CUPW filed a federal lawsuit demanding that the roll-out be suspended.<ref name="cbc-commmailsuspended">{{cite news |title=Canada Post halts controversial community mailbox program |url=http://www.cbc.ca/news/canada-post-community-mailbox-1.3289647 |access-date=27 October 2015 |work=CBC News}}</ref>

[[Liberal Party (Canada)|Liberal]] leader [[Justin Trudeau]] promised to stop the phaseout as part of his [[2015 Canadian federal election]] campaign.<ref name="torstar-liberalplatform">{{cite news |title=Justin Trudeau lays out platform that would revamp electoral system |url=https://www.thestar.com/news/canada/2015/06/16/trudeau-would-end-first-past-the-post-electoral-system.html |access-date=27 October 2015 |work=Toronto Star}}</ref><ref name="ctv-doortodoor" /> Following his victory, Canada Post suspended its phaseout.<ref name="cbc-commmailsuspended" /> Chopra announced his resignation in summer 2017, leaving three years ahead of his term's expiry date.<ref>{{Cite news |date=2017-08-14 |title=Canada Post head Deepak Chopra stepping down in spring of 2018 |url=https://www.theglobeandmail.com/report-on-business/canada-post-head-deepak-chopra-stepping-down-in-spring-of-2018/article35986208/ |access-date=2024-12-18 |work=The Globe and Mail |language=en-CA}}</ref> The Liberal government announced an official halt in January 2018. Canada Post did not reintroduce door-to-door delivery to areas affected before April 15, 2016.<ref name="cbc-communityhalt" />