Editing Telstra (section)

===2011 Privacy investigation===
On 12 July 2011, the [[Office of the Australian Information Commissioner]] (OAIC) released the findings of its investigation into a mailing list error that resulted in approximately 60,300 Telstra customers' personal information being sent to other customers. The [[Australian Privacy Commissioner]] [[Timothy Pilgrim]] said that the OAIC investigation confirmed that while Telstra breached the Privacy Act when the personal information of a number of its customers was disclosed to third parties, this incident was caused by a one-off [[human error]]. The OAIC concluded that Telstra had taken steps to protect the personal information of its customers including privacy obligations in agreements with mailing houses, privacy impact assessments, and procedures to ensure staff handle personal information appropriately during mail campaigns. After becoming aware of the mailing list error, the commissioner determined that Telstra had acted "immediately" to prevent further breaches, notify customers, review its data security practices, and counselling staff involved the accidental data leak.<ref>{{cite web |title=Telstra Corporation Limited: own motion investigation report (2011) |url=https://www.oaic.gov.au/privacy/privacy-assessments-and-decisions/privacy-decisions/investigation-reports/telstra-corporation-limited-telstra-own-motion-investigation-report |publisher=[[Office of the Australian Information Commissioner]] |access-date=22 May 2024 |archive-url=https://web.archive.org/web/20240304090953/https://www.oaic.gov.au/privacy/privacy-assessments-and-decisions/privacy-decisions/investigation-reports/telstra-corporation-limited-telstra-own-motion-investigation-report |archive-date=4 March 2024 |date=7 July 2011 |url-status=live}}</ref>