Editing Virgin Trains (section)

===Punctuality===
Virgin Trains suffered poor [[punctuality]] compared with some other transport operators between 2001 and 2006, according to Office of Rail Regulation statistics. Punctuality did gradually improve until the introduction of a new timetable (in December 2008), following the upgrade of the West Coast Main Line, which resulted in a dip in performance.<ref>{{cite news |author= |title='Glitch' on West Coast main line |publisher=[[BBC News]] |url=http://news.bbc.co.uk/1/hi/uk/7783157.stm |url-status=live |archive-url=https://web.archive.org/web/20191218211741/http://news.bbc.co.uk/2/hi/uk_news/7783157.stm |archive-date=18 December 2019}}</ref> Performance subsequently recovered and peaked during 2010–11, but then fell again and reached a new low for the year ending 31 March 2013 of 83.6% (MAA).<ref name="PerfP13">{{cite web|url=http://www.networkrailmediacentre.co.uk/News-Releases/7425/National-train-performance-for-period-13-is-91-4|title=Rail performance results period 13|publisher=Network Rail}}{{Dead link|date=October 2023 |bot=InternetArchiveBot |fix-attempted=yes }}</ref>

The PPM MAA ([[Public performance measure]] Moving Annual Average - % of trains arriving within 10&nbsp;minutes of the scheduled times) figures for Virgin Trains are as follows:

{|class="wikitable"
|-
!Financial year<br>to 31 March !! % within<br>10 mins
|-
|2002||68.7%<ref>{{cite web|title=National Rail Trends 2001-2002 Quarter Four|url=http://www.rail-reg.gov.uk/upload/pdf/nrt0102-q4.pdf|publisher=[[Strategic Rail Authority]]|access-date=2 August 2008|archive-date=8 November 2008|archive-url=https://web.archive.org/web/20081108170310/http://www.rail-reg.gov.uk/upload/pdf/nrt0102-q4.pdf|url-status=live}}</ref>
|-
|2003|| 73.5%<ref>{{cite web |title=National Rail Trends 2002-2003 Quarter Four |url=http://www.rail-reg.gov.uk/upload/pdf/nrt0203-q4.pdf |publisher=Strategic Rail Authority |access-date=2 August 2008 |archive-date=8 November 2008 |archive-url=https://web.archive.org/web/20081108170001/http://www.rail-reg.gov.uk/upload/pdf/nrt0203-q4.pdf |url-status=live }}</ref>
|-
|2004||74.8%<ref>{{cite web |title=National Rail Trends 2003-2004 Quarter Four |url=http://www.rail-reg.gov.uk/upload/pdf/nrt0304-yr.pdf |publisher=Strategic Rail Authority |access-date=2 August 2008 |archive-date=17 May 2008 |archive-url=https://web.archive.org/web/20080517035909/http://www.rail-reg.gov.uk/upload/pdf/nrt0304-yr.pdf |url-status=live }}</ref>
|-
|2005||72.1%<ref>{{cite web |title=National Rail Trends 2004-2005 Quarter Four |url=http://www.rail-reg.gov.uk/upload/pdf/nrt0405-yr.pdf |publisher=Strategic Rail Authority |access-date=2 August 2008 |archive-date=13 May 2008 |archive-url=https://web.archive.org/web/20080513070529/http://www.rail-reg.gov.uk/upload/pdf/nrt0405-yr.pdf |url-status=live }}</ref>
|-
|2006||83.5%<ref>{{cite web |title=National Rail Trends 2005-2006 Quarter Four |url=http://www.rail-reg.gov.uk/upload/pdf/294.pdf |publisher=[[Office of Rail Regulation]] |access-date=2 August 2008 |archive-date=17 May 2008 |archive-url=https://web.archive.org/web/20080517035924/http://www.rail-reg.gov.uk/upload/pdf/294.pdf |url-status=live }}</ref>
|-
|2007||86.0%<ref>{{cite web |title=National Rail Trends 2006-2007 Quarter Four |url=http://www.rail-reg.gov.uk/upload/pdf/330-rev4.pdf |publisher=Office of Rail Regulation |access-date=2 August 2008 |archive-date=13 October 2008 |archive-url=https://web.archive.org/web/20081013043056/http://www.rail-reg.gov.uk/upload/pdf/330-rev4.pdf |url-status=live }}</ref>
|-
|2008||86.2%<ref>{{cite web |title=National Rail Trends 2007-2008 Quarter Four |url=http://www.rail-reg.gov.uk/upload/pdf/375.pdf |publisher=Office of Rail Regulation |access-date=1 August 2008 |archive-date=7 November 2008 |archive-url=https://web.archive.org/web/20081107213743/http://www.rail-reg.gov.uk/upload/pdf/375.pdf |url-status=live }}</ref>
|-
|2009||80.0%<ref>{{cite web |title=National Rail Trends 2008-2009 Quarter Four |url=http://www.rail-reg.gov.uk/upload/pdf/YEARBOOK0809-v22.pdf |publisher=Office of Rail Regulation |access-date=5 October 2009 |archive-date=13 November 2009 |archive-url=https://web.archive.org/web/20091113082305/http://www.rail-reg.gov.uk/upload/pdf/YEARBOOK0809-v22.pdf |url-status=live }}</ref>
|-
|2010||84.6%<ref>{{cite web |title=National Rail Trends 2009-2010 Quarter Four |url=http://www.rail-reg.gov.uk/upload/pdf/nrt-ch2-railperformance.pdf |publisher=Office of Rail Regulation |access-date=28 January 2011 |archive-url=https://web.archive.org/web/20110203013913/http://www.rail-reg.gov.uk/upload/pdf/nrt-ch2-railperformance.pdf |archive-date=3 February 2011 |url-status=dead |df=dmy-all }}</ref>
|-
|2011||86.6%<ref>{{cite web |title=National Rail Trends 2010-2011 Quarter Four |url=http://www.rail-reg.gov.uk/upload/pdf/nrt-yearbook-2010-11.pdf |publisher=Office of Rail Regulation |access-date=31 August 2011 |archive-date=7 September 2011 |archive-url=https://web.archive.org/web/20110907173027/http://www.rail-reg.gov.uk/upload/pdf/nrt-yearbook-2010-11.pdf |url-status=live }}</ref>
|-
|2012||85.9%<ref>{{cite web |title=National Rail Trends 2011-2012 Quarter Four |url=http://dataportal.orr.gov.uk/displayreport/report/html/9d66bf3e-f61a-490a-ba7d-1ee3fb9b86a3 |publisher=Office of Rail Regulation |access-date=6 April 2013 |archive-date=2 September 2013 |archive-url=https://web.archive.org/web/20130902160213/http://dataportal.orr.gov.uk/displayreport/report/html/9d66bf3e-f61a-490a-ba7d-1ee3fb9b86a3 |url-status=live }}</ref>
|-
|2013||83.6%<ref name="PerfP13" />
|-
|2014||85.8%<ref name=virgintrainskeystats>{{cite web |url=https://dataportal.orr.gov.uk/displayreport/html/html/c7cf70e5-0514-44be-8ecd-0f1c89074cef |title=Virgin Trains West Coast - Table 2.20 |access-date=26 October 2015 |archive-date=30 November 2020 |archive-url=https://web.archive.org/web/20201130194444/https://dataportal.orr.gov.uk/Error.html?aspxerrorpath=/displayreport/html/html/c7cf70e5-0514-44be-8ecd-0f1c89074cef |url-status=live }}</ref>
|-
|2015||84.7%<ref name=virgintrainskeystats />
|}

Latest figures published by Network Rail for the seventh period of 2013-2014 recorded PPM of 92.2% for the period and a MAA of 83.5% for the 12 months up to 12 October 2013.<ref name="PerfP7">{{cite web | title = Rail performance results period 7 | url = http://www.networkrail.co.uk/about/performance/ | publisher = Network Rail | access-date = 26 December 2012 | archive-date = 8 December 2015 | archive-url = https://web.archive.org/web/20151208114925/http://www.networkrail.co.uk/about/performance/ | url-status = dead }}</ref> The PPM performance for the period is down 2.7 percentage points on the corresponding figure from the same period last year. Network Rail noted that Virgin Trains were only responsible for 16% of delays in period 5. Network Rail was itself directly responsible for 50% of Virgin Trains' delays, 20% were a result of external factors (e.g. fatalities) and the final 14% were due to other operators.

[[Chris Green (railway manager)|Chris Green]] as chief executive<ref>{{cite news |first=Philip |last=Thornton |title=The Player: Chris Green, Chief Executive of Virgin Rail: Right man to tackle 'mission impossible' |work=[[The Independent]] |access-date=6 June 2009 |date=17 February 1999 |location=London |url=https://www.independent.co.uk/news/business/the-player-chris-green-chief-executive-of-virgin-rail-right-man-to-tackle-mission-impossible-1071327.html |archive-date=3 November 2012 |archive-url=https://web.archive.org/web/20121103021657/http://www.independent.co.uk/news/business/the-player-chris-green-chief-executive-of-virgin-rail-right-man-to-tackle-mission-impossible-1071327.html |url-status=live }}</ref><ref>{{cite book|last=Balmforth|first=John|title=Virgin Trains: a decade of progress |location=London |publisher=Ian Allan |year=2007 |isbn=978-0-7110-3224-8}}</ref> led a drive to improve reliability and punctuality after much press criticism in 2001, and by 2006, due to improved reliability of trains and completion of major infrastructure projects, performance was better. Virgin has undertaken a number of projects to increase punctuality, including radio-controlled watches.<ref name="atomicclocks">{{cite press release |title=Virgin Trains goes Atomic |url=http://www.virgintrainsmediaroom.com/index.cfm?articleid=831 |date=28 February 2006 |publisher=Virgin Trains |access-date=2 January 2007 |archive-date=16 October 2006 |archive-url=https://web.archive.org/web/20061016072731/http://www.virgintrainsmediaroom.com/index.cfm?articleid=831 |url-status=live }}</ref>