Editing Orange Group (section)

===Controversies in UK regarding the quality of service===
On 21 March 2007 ''[[Watchdog (TV series)|Watchdog]]'', a [[BBC]] [[television program|television series]] focusing on [[consumer]] protection, published the results of a [[broadband]] [[Survey methodology|survey]] they carried out. According to the survey Orange was the worst ISP in the UK. 68% of Orange customers that took part in the survey said they were unsatisfied with Orange's [[customer service]], it was voted as the most unreliable broadband provider, and it had the highest number of dissatisfied customers. Two thirds of Orange customers experienced problems cancelling their Orange broadband.<ref>{{cite web|url=https://www.bbc.co.uk/consumer/tv_and_radio/watchdog/reports/internet/internet_20070321.shtml |title=BBC Watchdog Broadband Survey |access-date=21 March 2007 |url-status=dead |archive-url=https://web.archive.org/web/20070327100448/http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/reports/internet/internet_20070321.shtml |archive-date=27 March 2007 }}</ref>

In response to the problems with Orange UK broadband and 3G broadband during March 2009 and April 2009 the 3G data network has been upgraded to [[High Speed Packet Access|3.5G]] and increased signal coverage. 3G networks for all telecommunication suppliers still struggle to get the throughput that was originally advertised when these networks were announced. The UK Telecoms Regulator<ref>{{cite web|url=http://www.ofcom.org.uk/media/features/msaone |title=Ofcom |access-date=10 September 2009 |url-status=dead |archive-url=https://web.archive.org/web/20100327061354/http://www.ofcom.org.uk/media/features/msaone |archive-date=27 March 2010 }}</ref> has reported on the challenges for all suppliers.

A [[consumer organization|consumer organisation]] [[internet forum|forum]] web site known as OrangeProblems.co.uk focuses on the poor level of service provided by Orange Broadband in the UK. Initially set up as WanadooProblems.co.uk, the site focuses on the infamous Orange [[local-loop unbundling|local loop unbundling]] and poor [[customer service]] but covers a wider range of Orange operations such as lost email, significantly delayed SMTP and outages, suspicions of eavesdropping, et al.

Orange Mobile was criticised during a [[Channel 4 News]] investigation for a lack of security, which potentially exposed customer records to fraud.<ref>{{Cite news |last=Reuben |first=Emily |date=22 November 2006 |title=Concern over mobile security |work=[[Channel 4 News]] |url=http://channel4.com/news/articles/business_money/concern%20over%20mobile%20security/172350 |access-date=27 December 2023 |archive-url=https://web.archive.org/web/20071015000142/http://channel4.com/news/articles/business_money/concern%2520over%2520mobile%2520security/172350 |archive-date=15 October 2007}}</ref>

In August 2007 Orange was criticised for summarily deleting email accounts tied to old Freeserve and Wanadoo 'pay as you go' dial-up accounts with no warning.<ref>{{Cite web |last=Williams |first=Christopher |date=30 August 2007 |title=Orange mounts sneaky Freeserve accounts purge |url=https://www.theregister.com/2007/08/30/orange_freesever_purge/ |access-date=2023-01-01 |website=[[The Register]] |language=en}}</ref>

In August 2008, after well-publicised problems with iPhone [[3G]] performances, customers compared their download speed and discovered that Orange in France was capping 3G download bandwidth. Orange admitted capping to 384&nbsp;kbit/s, well below the theoretical 7.2&nbsp;Mbit/s provided by the iPhone.<ref>{{Cite web |last=Oliver |first=Sam |date=26 August 2008 |title=Orange admits to capping 3G speeds in France |url=https://appleinsider.com/articles/08/08/26/orange_admits_to_capping_3g_speeds_in_france |access-date=2023-01-01 |website=AppleInsider |language=en}}</ref><ref>{{Cite web |last=Nichols |first=Shaun |date=2008-08-26 |title=Orange admits to 3G speed caps |url=http://www.vnunet.com/vnunet/news/2224705/orange-cops-3g-caps |archive-url=https://web.archive.org/web/20080830013230/http://www.vnunet.com/vnunet/news/2224705/orange-cops-3g-caps |archive-date=30 August 2008 |access-date=2023-01-01 |website=vnunet.com |publication-place=San Francisco}}</ref> Orange uncapped [[3G]] and [[High Speed Packet Access|3G+]] by mid-September 2008.<ref>{{Cite web |last=Champeau |first=Guillaume |date=2008-09-03 |title=3G+ Orange : l'opérateur débride totalement les débits |url=https://www.numerama.com/business/10554-3g-orange-l-operateur-debride-totalement-les-debits.html |access-date=2023-01-01 |website=[[Numerama]] |language=fr-FR}}</ref>