Editing London Underground (section)

===Delays and overcrowding===
[[File:Congestion-on-the-london-underground.jpg|thumb|An overcrowded [[Northern line]] train. Overcrowding is a regular problem for Tube passengers, especially during peak hours.]]
During peak hours, stations can get so crowded that they need to be closed. Passengers may not get on the first train{{sfnp|LA Transport Committee|2009|p=55}} and the majority of passengers do not find a seat on their trains,<ref>{{cite web |url=https://publications.parliament.uk/pa/cm200203/cmselect/cmtran/201/201.pdf |title=Overcrowding on Public Transport |publisher=House of Commons Transport Committee |date=17 September 2003 |page=17 |access-date=2 April 2013 |archive-date=24 February 2021 |archive-url=https://web.archive.org/web/20210224183158/https://publications.parliament.uk/pa/cm200203/cmselect/cmtran/201/201.pdf |url-status=dead }}</ref> some trains having more than four passengers every square metre.{{sfnp|LA Transport Committee|2009|p=12}} When asked, passengers report overcrowding as the aspect of the network that they are least satisfied with, and overcrowding has been linked to poor productivity and potential poor heart health.{{sfnp|LA Transport Committee|2009|p=13}} Capacity increases have been overtaken by increased demand, and peak overcrowding has increased by 16 percent since 2004–05.{{sfnp|LA Transport Committee|2011|pp=22–23}}

Compared with 2003–04, the reliability of the network had increased in 2010–11, with lost customer hours reduced from 54million to 40million.{{sfnp|LA Transport Committee|2011|pp=12–13}} Passengers are entitled to a refund if their journey is delayed by 15minutes or more due to circumstances within the control of TfL,<ref>{{cite web |url=http://www.tfl.gov.uk/fares-and-payments/replacements-and-refunds/service-delay-refunds |archive-url=https://web.archive.org/web/20140327163500/http://www.tfl.gov.uk/fares-and-payments/replacements-and-refunds/service-delay-refunds |url-status=dead |archive-date=27 March 2014 |title=Fares & payments – Replacements & refunds – Charter refunds |publisher=Transport for London |access-date=18 June 2014 }}</ref> and in 2010, 330,000 passengers out of a potential 11million Tube passengers claimed compensation for delays.<ref>{{cite news |title=London Underground: Millions not claiming Tube refund |work=BBC News |url=https://www.bbc.co.uk/news/uk-england-london-12687920 |date=9 March 2011 |access-date=21 June 2018 |archive-date=14 May 2021 |archive-url=https://web.archive.org/web/20210514072036/https://www.bbc.co.uk/news/uk-england-london-12687920 |url-status=live }}</ref> Mobile phone apps and services have been developed to help passengers claim their refund more efficiently.<ref>{{cite news |last=Booth |first=Nick |title=Apps that help you get money back on Delays |newspaper=City AM |location=London |url=http://www.cityam.com/article/apps-help-you-get-money-back-delays |access-date=2 April 2013 |date=11 August 2011 |archive-date=3 July 2013 |archive-url=https://web.archive.org/web/20130703134108/http://www.cityam.com/article/apps-help-you-get-money-back-delays |url-status=live }}</ref>

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