Editing Total quality management (section)

===Notable definitions===
While there is no generally accepted definition of TQM, several notable organizations have attempted to define it.  These include:

====[[United States Department of Defense]] (1988)====
<blockquote>"Total Quality Management (TQM) in the Department of Defense is a strategy for continuously improving performance at every level, and in all areas of responsibility. It combines fundamental management techniques, existing improvement efforts, and specialized technical tools under a disciplined structure focused on continuously improving all processes. Improved performance is directed at satisfying such broad goals as cost, quality, schedule, and mission need and suitability. Increasing user satisfaction is the overriding objective. The TQM effort builds on the pioneering work of [[W. Edwards Deming|Dr. W. E. Deming]], [[Joseph M. Juran|Dr. J. M. Juran]], and others, and benefits from both private and public sector experience with continuous process improvement."<ref name="USDODPlan">{{Citation |date=August 1988 | title = TOTAL QUALITY MANAGEMENT MASTER PLAN | publisher = [[United States Department of Defense]] | location = [[Washington, D.C.]] | page = 1 | id = ADA355612 | oclc = 831675799 | url = http://www.dtic.mil/cgi-bin/GetTRDoc?Location=U2&doc=GetTRDoc.pdf&AD=ADA355612 | archive-url = https://web.archive.org/web/20131021032704/http://www.dtic.mil/cgi-bin/GetTRDoc?Location=U2&doc=GetTRDoc.pdf&AD=ADA355612 | url-status = dead | archive-date = October 21, 2013 | access-date = 2013-10-19}}</ref></blockquote>

====[[BSI Group|British Standards Institution]] standard BS 7850-1:1992====
<blockquote>"A management philosophy and company practices that aim to harness the human and material resources of an organization in the most effective way to achieve the objectives of the organization."<ref name="Hoyle">{{Citation | last = Hoyle | first = David | year = 2007 | title = Quality Management Essentials | publisher = [[Butterworth-Heinemann]] | location = [[Oxford|Oxford, United Kingdom]] | page = 200 | isbn = 9780750667869 | oclc = 72868446 | url = https://books.google.com/books?id=o25pOeY9_CQC&pg=PA200 | access-date = 2013-10-19}}</ref></blockquote>

====[[International Organization for Standardization]] standard ISO 8402:1994====
<blockquote>"A management approach of an organisation centred on quality, based on the participation of all its members and aiming at long term success through customer satisfaction and benefits to all members of the organisation and society."<ref name="Pfeifer">{{Citation | last = Pfeifer | first = Tilo | year = 2002 | title = Quality Management: Strategies, Methods, Techniques | publisher = [[Carl Hanser Verlag]] | location = [[Munich|Munich, Germany]] | page = 5 | isbn = 9783446220034 | oclc = 76435823 | url = https://books.google.com/books?id=C5s1pqsQgWMC&pg=PA5 | access-date = 2013-10-19}}</ref></blockquote>

====The [[American Society for Quality]]====
<blockquote>"A term first used to describe a management approach to quality improvement. Since then, TQM has taken on many meanings. Simply put, it is a management approach to long-term success through customer satisfaction. TQM is based on all members of an organization participating in improving processes, products, services and the culture in which they work. The methods for implementing this approach are found in the teachings of such quality leaders as [[Philip B. Crosby]], [[W. Edwards Deming]], [[Armand V. Feigenbaum]], [[Kaoru Ishikawa]] and [[Joseph M. Juran]]."<ref name="ASQ">{{cite web | url = http://asq.org/glossary/t.html | title = Quality Glossary - T | website = asq.org | publisher = [[American Society for Quality]] | location = [[Milwaukee|Milwaukee, Wisconsin]] | access-date = 2013-10-19}}</ref></blockquote>

====The [[Chartered Quality Institute]]====
<blockquote>"TQM is a philosophy for managing an organization in a way which enables it to meet stakeholder needs and expectations efficiently and effectively, without compromising ethical values."<ref name="CQI">{{cite web | url = http://www.thecqi.org/Knowledge-Hub/Resources/Factsheets/Total-quality-management/ | title = Factsheet: Total quality management (TQM) | website = www.thecqi.org | publisher = The [[Chartered Quality Institute]] | location = [[London|London, England]] | access-date = 2013-10-19 | archive-date = 2014-07-03 | archive-url = https://web.archive.org/web/20140703210438/http://thecqi.org/Knowledge-Hub/Resources/Factsheets/Total-quality-management/ | url-status = dead }}</ref></blockquote>

==== Baldrige Excellence Framework ====
In the United States, the Baldrige Award, created by Public Law 100–107, annually recognizes American businesses, education institutions, health care organizations, and government or nonprofit organizations that are role models for organizational performance excellence.  Organizations are judged on criteria from seven categories:<ref name="BaldrigeCriteria">{{cite web | url = https://www.nist.gov/baldrige/publications/business_nonprofit_criteria.cfm | title = 2015–2016 Baldrige Excellence Framework | website = www.nist.gov | publisher = [[National Institute of Standards and Technology]] | location = [[Gaithersburg, Maryland]] | access-date = 2015-01-10| date = 2009-08-27 }}</ref>
#Leadership
#Strategy
#Customers
#Measurement, analysis, and knowledge management
#Workforce
#Operations
#Results

Example criteria are:<ref>{{Citation | date = 2011-01-12 | title = 2011–2012 Criteria for Performance Excellence | publisher = [[National Institute of Standards and Technology]] | location = [[Gaithersburg, Maryland]] | url = https://www.nist.gov/baldrige/publications/upload/2011_2012_Business_Nonprofit_Criteria.pdf | access-date = 2010-10-20}}</ref>
*How do you obtain information on your customers’ satisfaction relative to their satisfaction with your competitors?
*How do you select, collect, align, and integrate data and information for tracking daily operations?
*How do you manage your workforce, its needs, and your needs to ensure continuity, prevent workforce reductions, and minimize the impact of workforce reductions, if they do become necessary?

[[Joseph M. Juran]] believed the Baldrige Award judging criteria to be the most widely accepted description of what TQM entails.<ref name="Juran"/>{{rp|650}}