Editing BT Group (section)

=== Overcharging ===
In February 2017, a review of the telecoms market by Ofcom found that BT's landline only contracts provided poor value to customers. Ofcom ordered BT to reduce their prices but stopped short of demanding that customers were compensated.<ref>{{cite web |title=BT's landline-only customers set for cheaper bills |url=https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2017/bts-landline-only-customers-set-for-cheaper-bills |website=Ofcom|date=28 February 2017 }}</ref> In January 2021, Law firm Mishcon de Reya filed a claim with the Competition Appeal Tribunal against BT worth £600 million, accusing them of historic overcharging on landlines. The class action lawsuit claims BT have increased their prices for line-only services every year since 2009, whilst the wholesale cost for delivering these services has reduced. The claimants suggest that customers could be entitled to compensation of up to £500 each.<ref>{{cite news |title=BT faces £600m claim for 'historic overcharging' |url=https://www.which.co.uk/news/2021/01/bt-faces-600m-claim-for-historical-overcharging/ |publisher=Which}}</ref>