Editing Arriva (section)

====Patient transport====
Arriva Transport Solutions provides non-emergency ambulance services, typically to convey disabled patients to and from hospital out-patient appointments. These services, formerly provided by ambulance services, are now awarded by competitive tender. The company has been running these services in Nottinghamshire, Leicestershire and Rutland since 2012. A report by the [[Care Quality Commission]] in 2014 said that patients were "often" arriving late for appointments, and taxi drivers with "poor attitudes" being used when other resources were unavailable.<ref>{{cite news |title=Arriva patient transport promises improvements |url=https://www.bbc.co.uk/news/uk-england-leicestershire-29244483 |access-date=30 September 2014 |work=BBC News |date=18 September 2014}}</ref>

Following its successful bid over the rival North West ambulance service for non–emergency transport, in Greater Manchester Arriva admitted it had submitted incorrect performance figures which had earned it a £1.5m bonus. Arriva had been the subject of many complaints about its service. Comparisons were drawn with misreporting in the [[Serco#Health|UK Serco scandal]] and MPs said the [[Serious Fraud Office (United Kingdom)|Serious Fraud Office]] may need to be involved.<ref>{{cite news |url=https://www.independent.co.uk/news/business/news/arriva-may-face-sfo-fraud-inquiry-over-nhs-deal-a6726431.html |title=Arriva may face SFO fraud inquiry over NHS deal |work=The Independent |first=Mark |last=Leftly |date=8 November 2015 |access-date=12 November 2015}}</ref>