Editing Moscow Metro (section)

== Passenger services ==
=== Passenger Mobility Center ===
The Passenger Mobility Center was created within the Moscow Metro in October 2013 to aid passengers with reduced mobility, encompassing individuals with hearing or visual impairments, mobility limitations, senior citizens, large families, and parents with strollers.<ref name=RailTech>{{cite web |title=Moscow Metro aids 18 percent more passengers with reduced mobility in 2024|date= 16 April 2024 |url= https://www.railtech.com/all/2024/04/16/moscow-metro-aids-18-percent-more-passengers-with-reduced-mobility-in-2024/ |publisher=RailTech.com |language=ru |access-date=2024-04-24}}</ref> Today, the PMC staff escorts passengers at the metro, MCC, MCD, buses and trams.

Since its inception, PMC has assisted over 1.15 million passengers with reduced mobility.<ref>{{cite web |title=О центре мобильности|url= https://www.mosmetro.ru/passengers/services/accessibility-center/about |publisher=Moscow Metro |access-date=2024-04-24}}</ref> In 2023, PMC staff escorted approximately 70,000 passengers, representing a 9% increase compared to 2022.<ref name=RailTech />

=== Wayfinding ===
In 2013, the Moscow Metro started to develop the new principles of [[wayfinding]], including a redesigned metro map. Today, these principles have been applied to all of Moscow Transport. The new system is characterized by the following features:
* The single font of the Moscow Transport – Moscow Sans
* More concise and comprehensible signage
* Geographical maps across the city that includes information on surrounding streets and landmarks
* Use of easily understandable pictograms instead of words (e.g., line numbers)
* Assignment of numbers to each metro exit
* Floor signage on stations
* Accessibility information for passengers with reduced mobility
* Digital wayfinding screens above the doors in the newest train models
* A standardized design for temporary announcements<ref>{{cite web |title= За 10 лет мы полностью поменяли навигацию в Московском транспорте.|url= https://t.me/DtRoad/31920  |publisher=The Department of Transport of Moscow |access-date=24 April 2024}}</ref>