Editing Marks & Spencer (section)

===Online services===
Online food deliveries began with trials in 2017.<ref>{{cite news|url=https://www.bbc.com/news/business-39743611|title=M&S online food delivery service will be no piece of cake|last=Plummer|first=Robert|date=28 April 2017|work=BBC News|access-date=5 May 2017}}</ref> In 2019, M&S paid up to £750&nbsp;million (dependent on future performance) for 50% of online retailer [[Ocado|Ocado Retail Ltd]], displacing [[Waitrose]] as Ocado's retail partner.<ref name=":12">{{cite news |last=Fish |first=Isabella |date=12 July 2023 |title=M&S looks to refresh its ailing Ocado deal |work=[[The Times]] |url=https://www.thetimes.com/business-money/companies/article/m-s-looks-to-refresh-its-ailing-ocado-deal-gw36pxxp7 |url-access=limited |access-date=12 July 2023 |issn=0140-0460}}</ref> Since 2020,<ref>{{cite web|date=1 December 2019|title=Ocado Retail Limited: Annual Report|url=https://find-and-update.company-information.service.gov.uk/company/03875000/filing-history/MzI3NjU4MzQ2N2FkaXF6a2N4/document?format=pdf&download=0|access-date=1 April 2021|website=Companies House}}</ref> customers are directed to Ocado's website where they can order food and selected clothing items.<ref>{{cite web|title=FAQs: Ocado|url=https://www.marksandspencer.com/c/help/ocado|access-date=1 April 2021|website=www.marksandspencer.com}}</ref> In February 2024, it was reported that M&S did not intend to pay the final £191&nbsp;million instalment to Ocado, after performance targets were not met in 2023.<ref>{{cite news |last=Fish |first=Isabella |date=3 March 2024 |title=Ocado threatens to sue M&S over withheld payment |url=https://www.thetimes.com/business-money/companies/article/ocado-losses-narrow-after-performance-picks-up-bzv2jrfqx |url-access=registration |access-date=3 March 2024 |work=[[The Times]] |issn=0140-0460}}</ref>

The online flower service was accused of unfair trading and using [[Google]] to piggy-back advertise on online searches aimed at [[Interflora]] online in 2010.<ref>{{cite news| url=https://www.bbc.co.uk/news/business-11531677 |work=BBC News  | title=Interflora sues Marks & Spencer over Google ad links | date=13 October 2010}}</ref>