Editing Wales & West (section)

==Enhancements==
Wales & West carried out various enhancements to their 78-vehicle [[British Rail Class 158|Class 158]] fleet<ref name="parliamentbrief-97" /> including new carpets, internal repainting and upgrades to air conditioning equipment. Seating was replaced throughout, with a revised layout offering a greater proportion of seats at tables and fewer airline-style seats.

One member of the Class 158 fleet was used to trial additional safety features. This included an airline-style lighting strip along the carriage aisle leading to the exits and illuminated arrows above internal doorways. In time, most of the company's trains also received an automated system of pre-recorded safety announcements.

Prism Rail also gave an undertaking to install passenger information displays at 205 stations.<ref>{{Cite web |url=http://www.wychegnome.ltd.uk/Project%20Inform.htm |title=WycheGnome Limited - Your Premier Stop for UK & Ireland Railway Passenger Information Consultancy |access-date=26 January 2016 |archive-date=20 July 2014 |archive-url=https://web.archive.org/web/20140720020145/http://wychegnome.ltd.uk/project%20inform.htm |url-status=live }}</ref> This ambitious project went on to cost Prism significantly more than expected, with no chance of recouping its investment – but the commitment was upheld and the project completed. Even the remote [[Sugar Loaf railway station|Sugar Loaf station]] that typically receives fewer than 100 passengers per year was equipped.<ref name="rrbook">{{cite book |last1=Pettitt |first1=Gordon |last2=Comfort |first2=Nick |date=2015 |publisher=Oxford Publishing Co |title=The Regional Railways Story |isbn=9780860936633}}{{Page needed|date=May 2023}}</ref>

Other improvements committed to included:<ref name="parliamentbrief-97" />
* Raising punctuality targets from 90% to 92% 
* Raising reliability targets from 99% to 99.5%
* Station improvements including waiting shelters and personal security features
* Re-staffing seven stations for an experimental period of 12 months