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===Performance objectives=== The systems analyst has the objective to deliver the right information to the right person at the right time.<ref name="pis-ch12-p513">{{cite book | last = Stair | first = Ralph M. | title = Principles of Information Systems, Sixth Edition | publisher = Thomson | year = 2003 | page = 513 | isbn = 0-619-06489-7 }}</ref> The critical factors to achieve this objective are:<ref name="pis-ch12-p513"/> # The quality of the output. Is the output useful for decision-making? # The accuracy of the output. Does it reflect the true situation? # The format of the output. Is the output easily understood? # The speed of the output. Time-sensitive information is important when communicating with the customer in real time.
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