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==Services== {{Promotional section|date=February 2025}} ===Qantas Frequent Flyer=== {{Main|Qantas Frequent Flyer}} [[File:Qantas Frequent Flyer Logo 2016.png|right]] The Qantas [[frequent-flyer program]] is aimed at rewarding customer loyalty. It is Australia's largest loyalty program, with 16.4 million members as of June 2024.<ref>{{Cite web|title=Qantas Annual Report 2024|url=https://investor.qantas.com/FormBuilder/_Resource/_module/doLLG5ufYkCyEPjF1tpgyw/file/annual-reports/2024-Annual-Report.pdf|access-date=11 February 2025|website=Qantas Investor Centre|publisher=Qantas Airways Limited}}</ref> The program is long-standing, although the date of the actual inception has been a matter that has generated some commentary. Qantas state the program launched in 1987<ref>{{Cite web|title=Qantas Frequent Flyer: Supplementary Information|url=https://www.qantas.com.au/infodetail/about/investors/qffSupplementaryInformation.pdf|url-status=live|archive-url=https://web.archive.org/web/20200317235029/https://www.qantas.com.au/infodetail/about/investors/qffSupplementaryInformation.pdf|archive-date=17 March 2020|access-date=28 September 2018}}</ref> although other sources claim what is the current program was launched in the early 1990s, with a Captain's Club program existing before that.<ref>{{Cite news|date=10 October 2007|title=Fiction fights fact over the Qantas frequent flyer program|url=https://www.crikey.com.au/2007/10/10/fiction-fights-fact-over-the-qantas-frequent-flyer-program/|url-status=live|archive-url=https://web.archive.org/web/20180928083131/https://www.crikey.com.au/2007/10/10/fiction-fights-fact-over-the-qantas-frequent-flyer-program/|archive-date=28 September 2018|access-date=28 September 2018|work=Crikey}}</ref> === Lounges === ====International First Lounge==== Qantas operates international First Lounges in Auckland, Melbourne, Singapore, Sydney and Los Angeles. A London First Lounge is currently under construction and will open in 2025.<ref>{{Cite web|date=21 February 2023|title=London is getting an all-new Qantas first class lounge - Executive Traveller|url=https://www.executivetraveller.com/news/qantas-london-first-class-lounge|access-date=7 October 2024|website=www.executivetraveller.com|language=en}}</ref> Compared to international Business lounges the First Lounges generally offer superior food and beverage. Access is available to First Class, Qantas Platinum, Platinum One, and Oneworld Emerald frequent flyers travelling on a Qantas, Jetstar or Oneworld flight. Qantas Chairmans Lounge Members are permitted access when travelling on any airline.<ref name="All Q">{{cite web|title=All Qantas airport lounges|url=https://www.qantas.com/au/en/qantas-experience/at-the-airport/airport-lounges/all-qantas-airport-lounges.html|url-status=live|archive-url=https://web.archive.org/web/20191008013801/https://www.qantas.com/au/en/qantas-experience/at-the-airport/airport-lounges/all-qantas-airport-lounges.html|archive-date=8 October 2019|access-date=8 October 2019|publisher=Qantas.com.au}}</ref> <gallery class="center" mode=packed heights=200px style="text-align:left"> Qantas first class lounge Sydney 2.JPG|The Qantas First Lounge at [[Sydney Airport]] </gallery> ==== International Business Lounge ==== Qantas operates international Business Lounges in Auckland, Brisbane, Hong Kong, Honolulu, London, Los Angeles, Melbourne, Perth, Singapore, Sydney and Wellington. Access is available to international Business Class, First Class, Qantas Club Members, Qantas Gold, Platinum, Platinum One, OneWorld Sapphire and Emerald frequent flyers when travelling on a Qantas, Jetstar or Oneworld flight.<ref name="All Q" /> These International lounges replaced the formerly separate first and business class lounges in these locations. These new lounges provide similar service to what is currently offered by Sofitel in the flagship First lounges in Sydney and Melbourne and a dining experience featuring Neil Perry's Spice Temple inspired dishes and signature cocktails.<ref>{{cite web|title=Lounge Locations {{pipe}} Singapore Changi International Airport {{pipe}} International Business|url=http://www.qantas.com.au/travel/airlines/lounge-locations/singapore/qantas-lounge-terminal-1/international-business-lounge/global/en|url-status=live|archive-url=https://web.archive.org/web/20130720125812/http://www.qantas.com.au/travel/airlines/lounge-locations/singapore/qantas-lounge-terminal-1/international-business-lounge/global/en|archive-date=20 July 2013|access-date=3 July 2013|publisher=Qantas.com.au}}</ref> <gallery mode=packed heights=200px style="text-align:left"> Qantas International Business Class Lounge - Sydney Airport1.JPG|The Qantas International Business Lounge at [[Sydney Airport]] Qantas Singapore Lounge1.JPG|The Qantas International Business Lounge at [[Singapore Changi Airport]] </gallery> ==== Chairman's Lounge ==== Qantas operates domestic Chairman's Lounges in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. Compared to domestic Qantas club and Business lounges the Chairman's Lounge offers superior food and beverage. Access is only available to Qantas Chairman's Lounge Members which is via invitation-only. Chairman's Lounge Memberships are often given to Australian politicians, celebrities, high-profile members of the media and company executives that hold major corporate travel accounts with Qantas.<ref>{{Cite web|last=Chamberlin|first=Chris|title=The Qantas Chairman's Lounge: for VIPs only|url=https://www.pointhacks.com.au/qantas/chairmans-lounge/|access-date=7 August 2023|website=Point Hacks|language=en-AU}}</ref><ref>{{Cite web|last=Gebicki|first=Michael|date=30 May 2021|title=Qantas Chairman's Lounge: Inside the invite-only club that rejected Jacqui Lambie|url=https://www.smh.com.au/traveller/inspiration/qantas-chairmans-lounge-inside-the-inviteonly-club-that-rejected-jacqui-lambie-20210530-h1w61m.html|access-date=7 August 2023|website=The Sydney Morning Herald|language=en}}</ref> <gallery mode=packed heights=200px style="text-align:left"> Entrance to the Qantas Chairman's Lounge at Canberra Airport February 2024.jpg|Entrance to the Qantas Chairman's Lounge at [[Canberra Airport]] </gallery> ====Domestic Business Lounge==== Qantas operates domestic Business Lounges in Brisbane, Canberra, Melbourne, Perth and Sydney. A new Adelaide business lounge is currently under construction and will open in mid-2025.<ref>{{Cite web|last=Wallace|first=Gracie|date=11 June 2024|title=FIRST LOOK: Qantas unveils its first business lounge at Adelaide Airport in major upgrade|url=https://glamadelaide.com.au/first-look-qantas-unveils-its-first-business-lounge-at-adelaide-airport-in-major-upgrade/|access-date=7 October 2024|website=Glam Adelaide|language=en-AU}}</ref> Access is available to domestic Business Class, Qantas Platinum, Platinum One, and Oneworld Emerald frequent flyers travelling on a Qantas, Jetstar or Oneworld flight. Compared to Qantas Club lounges the Business Lounges generally offer superior food and beverage.<ref name="All Q" /><ref>{{Cite web|title=Qantas Club vs Domestic Business Lounge: what's the difference?|url=https://www.pointhacks.com.au/qantas/qantas-club-vs-domestic-business-lounge/|access-date=7 August 2023|website=Point Hacks|language=en-AU}}</ref> <gallery mode=packed heights=200px style="text-align:left"> File:Canberra Airport QF Domestic Business Lounge.jpg|The Qantas Domestic Business Lounge at [[Canberra Airport]] </gallery> ====The Qantas Club==== Qantas operates 12 domestic Qantas Club lounges across Australia. Access is available to Qantas domestic Business Class travellers, Qantas Club Members, Qantas Gold, Platinum and Platinum One, Oneworld Sapphire and Emerald frequent flyers when travelling on a Qantas, Jetstar or Oneworld flight. <gallery mode="packed" heights="200" style="text-align:left"> File:Qantas Club Gold Coast Airport, 2022, 03.jpg|The Qantas Club Lounge at [[Gold Coast Airport]] </gallery> ====Regional lounges==== Qantas operates 'regional' lounges in Broome, Coffs Harbour, Devonport, Emerald, Gladstone, Kalgoorlie, Karratha, Launceston, Mackay, Port Hedland, Rockhampton, Tamworth and Townsville.<ref name="lloc">{{Cite web|date=5 April 2024|title=Guide to Qantas lounges: locations, membership & more [2024] - Executive Traveller|url=https://www.executivetraveller.com/complete-guide-qantas-lounges-locations-access|access-date=7 October 2024|website=www.executivetraveller.com|language=en}}</ref> Access requirements are identical to those of the Qantas Club.<ref name="lloc"/> <gallery mode=packed heights=200px style="text-align:left"> Qantas Club at Townsville Airport 2016.jpg|The Qantas Regional Lounge at [[Townsville Airport]] </gallery> ====Lounge access==== Qantas Club Members, Gold Frequent Flyers, and Oneworld Sapphire holders are permitted to enter domestic Qantas Clubs when flying on Qantas or Jetstar flights along with one guest who must be travelling. Platinum and Oneworld Emerald Members are permitted to bring in two guests who must be travelling. Internationally, members using Qantas International Business Class lounges (or the Oneworld equivalent). Guests of the member must be travelling to gain access to international lounges.<ref>{{cite web|title=Lounge Access|url=http://www.qantas.com.au/info/flying/qantasClub/loungeAccess#qfclub|url-status=dead|archive-url=https://web.archive.org/web/20070608214724/http://www.qantas.com.au/info/flying/qantasClub/loungeAccess|archive-date=8 June 2007|access-date=22 June 2007|work=Qantas Club|publisher=Qantas}}</ref> When flying with [[American Airlines]], members have access to [[Admirals Club]] lounges and when flying on British Airways, members have access to British Airways' Terraces and Galleries Lounges.<ref>{{cite web|title=Lounge Access|url=http://www.qantas.com.au/info/flying/qantasClub/loungeAccess#jump1|url-status=dead|archive-url=https://web.archive.org/web/20070423013311/http://www.qantas.com.au/info/flying/qantasClub/loungeAccess|archive-date=23 April 2007|access-date=17 May 2007|work=Qantas Club|publisher=Qantas}}</ref><ref>{{cite web|title=Benefits|url=http://www.qantas.com.au/info/flying/qantasClub/benefits#jump0|url-status=dead|archive-url=https://web.archive.org/web/20070421141050/http://www.qantas.com.au/info/flying/qantasClub/benefits|archive-date=21 April 2007|access-date=17 May 2007|work=Qantas Club|publisher=Qantas}}</ref> Travellers holding Oneworld Sapphire or Emerald status are also allowed in Qantas Club lounges worldwide. Access to Qantas First lounges is open to passengers travelling on internationally operated Qantas or Oneworld first-class flights, as well as Qantas platinum and Oneworld emerald frequent flyers. Emirates first-class passengers are also eligible for access to the Qantas first lounges in Sydney and Melbourne.<ref name="All Q" /> The Qantas Club also offers membership by paid subscription (one, two, or four years)<ref>{{cite web|title=Membership Types|url=http://www.qantas.com.au/info/flying/qantasClub/membershipTypes|archive-url=https://web.archive.org/web/20070509134622/http://www.qantas.com.au/info/flying/qantasClub/membershipTypes|archive-date=9 May 2007|access-date=23 May 2007|work=Qantas Club|publisher=Qantas}}</ref> or by achievement of Gold or Platinum frequent flyer status. Benefits of membership include lounge access, priority check-in, priority luggage handling and increased luggage allowances.
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