Editing Canada Post (section)

==Organization and labour relations==
[[File:Canada Post HQ Ottawa.jpg|thumb|right|Canada Post headquarters in Ottawa]]
Unlike some [[Crown corporations]], Canada Post is solely sustained through its profits. Many of its business practices require federal approval, including its corporate plan and postage fees.<ref name=":2" /><ref name="Major"/>

=== Presidents and CEOs ===
In 1981, Canada Post became a Crown Corporation with a President and CEO.
{| class="wikitable"
|+President and CEOs of Canada Post
!Years
!Name
!Remarks
|-
|1981–1985
|Michael Warren
|Appointed on the advice of [[Pierre Trudeau]].<ref>{{cite web |title=R. Warren: Executive Profile & Biograpghy |url=http://investing.businessweek.com/businessweek/research/stocks/people/person.asp?personId=1734341&ticker=NDN:CN&previousCapId=34922&previousTitle=SUNRISE%20SENIOR%20LIVING%20INC |archive-url=https://archive.today/20120719052329/http://investing.businessweek.com/research/stocks/people/person.asp?personId=1734341&ticker=NDN:CN&previousCapId=34922&previousTitle=SUNRISE%20SENIOR%20LIVING%20INC |archive-date=19 July 2012 |access-date=February 8, 2016 |website=Businessweek |quote=From 1981 to 1985, Mr. Warren was President and Chief Executive Officer of Canada Post Corporation}}</ref>
|-
|1986–1992
|Donald Harley Lander
|Appointed on the advice of [[Brian Mulroney]].<ref>{{cite web |title=DONALD HARTLEY LANDER At the Orillia Soldiers' Memorial Hospital on Friday |url=http://v1.theglobeandmail.com/servlet/story/Deaths.20100220.93223465/BDAStory/BDA/deaths |url-status=dead |archive-url=https://web.archive.org/web/20160304101636/http://v1.theglobeandmail.com/servlet/story/Deaths.20100220.93223465/BDAStory/BDA/deaths |archive-date=2016-03-04 |access-date=2016-02-08 |website=[[The Globe and Mail]]}}</ref>
|-
|1993–1998
|Georges Clermont
|Appointed on the advice of [[Kim Campbell]].
|-
|1999–2004
|[[André Ouellet]]
|Appointed on the advice of [[Jean Chrétien|Jean Chretien]]. Former [[Postmaster General of Canada|Postmaster General]].
|-
|2004–2010
|[[Moya Greene]]
|Appointed on the advice of [[Paul Martin]].
|-
|2010–2011
|Stewart Bacon
|Appointed interim CEO on the advice of [[Stephen Harper]] following Greene's departure.
|-
|2011–2018
|Deepak Chopra
|Appointed on the advice of [[Stephen Harper]].
|-
|2018– 2019 
|Jessica McDonald
|Interim appointment by the Board of Directors.<ref>{{Cite web |title=Canada Post Board of Directors appoints Jessica McDonald Interim President and CEO |url=https://www.canadapost.ca/web/en/blogs/announcements/details.page?article=2018/03/13/interim_president_an&cattype=announcements&cat=newsreleases |website=canadapost.ca}}</ref>
|-
|2019–present
|Doug Ettinger
|<ref>{{Cite web |title=Doug Ettinger: Executive Profile & Biography – Bloomberg |url=https://www.bloomberg.com/research/stocks/private/person.asp?personId=61317314&privcapId=4161380 |access-date=2019-05-21 |website=www.bloomberg.com}}</ref>
|}

===Ombudsman===
The Office of the Ombudsman at Canada Post was created in October 1997 as a result of the 1995 Canada Post Mandate Review conducted by an Advisory Panel appointed by the Canadian government.<ref>{{Cite web |title=Canada Post ombudsman |url=https://www.canadapost-postescanada.ca/ombudsman/ |access-date=2024-12-18 |language=en-CA}}</ref><ref>{{Cite web |date=2009-05-26 |title=Canada Post Corporation Strategic Review |url=http://www.cpcstrategicreview-examenstrategiquescp.gc.ca/cnslttn-eng.html#cd |access-date=2024-12-18 |archive-url=https://web.archive.org/web/20090526013920/http://www.cpcstrategicreview-examenstrategiquescp.gc.ca/cnslttn-eng.html#cd |archive-date=May 26, 2009 }}</ref>

The [[Ombudsman]] is the final appeal authority in resolving postal service complaints. If a complaint is not resolved to the customer's satisfaction by Canada Post, the customer can appeal to the Ombudsman. Although the Ombudsman has no legislative power over the Corporation, the recommendations that the office makes to Canada Post can help improve company processes, amend policies and reinforce compliance with procedures.

The Ombudsman is independent of Canada Post staff and management, reporting directly to the Chairman of the Board of Directors. Mrs. Francine Conn was appointed on July 11, 2011, as the fourth and current Ombudsman at Canada Post.<ref>[http://www.canadapost.ca/cpo/mc/aboutus/ombudsman/aboutus.jsf Mrs. Francine Conn]</ref> The services offered by the Office of the Ombudsman are free of charge.

=== Labour relations ===
[[File:377 Bank Street.jpg|thumb|The building which houses the headquarters for the Canadian Union of Postal Workers in Ottawa.]]
Canada Post has a history of troubled [[labour relations]] with its [[trade union]]s, particularly the [[Canadian Union of Postal Workers]] (CUPW) and the Letter Carriers Union of Canada (which merged with CUPW in 1989), culminating in periodic [[strike action]] that has halted mail service in Canada on different occasions. There were at least 19 strikes, lockouts, and walkouts between 1965 and 1997,<ref>{{cite web|url=http://fullcomment.nationalpost.com/2011/06/23/keith-beardsley-post-office-pays-the-price-for-mps-summer-vacation/|title=Keith Beardsley: Post Office pays the price for MPs' summer vacation|date=June 23, 2011|access-date=2014-04-05|url-status=dead|archive-url=https://archive.today/20140405141325/http://fullcomment.nationalpost.com/2011/06/23/keith-beardsley-post-office-pays-the-price-for-mps-summer-vacation/|archive-date=April 5, 2014}}</ref> including several [[wildcat strike]]s. A number of these strikes after the 1970s were countered with [[strikebreaker]]s and back-to-work legislation from the [[Canadian parliament]].

Nearly all Canada Post employees who are not in the CUPW belong to one of three smaller trade unions. The [[Canadian Postmasters and Assistants Association]] covers 12,000 rural workers, the Association of Postal Officials of Canada has 3,400 supervisors and the [[Union of Postal Communications Employees]] represents 2,600 technical workers.<ref>{{cite web|url=http://www.cpaa-acmpa.ca/about_us_en.html|title=About us|publisher=[[CPAA]]|access-date=2010-09-28|url-status=dead|archive-url=https://web.archive.org/web/20101130050256/http://www.cpaa-acmpa.ca/about_us_en.html|archive-date=2010-11-30}}</ref><ref>{{cite web|url=http://www.apoc-aopc.com/en_profil.asp|title=About APOC|publisher=Association of Postal Officials of Canada|access-date=2010-09-28|archive-url=https://web.archive.org/web/20110311230619/http://www.apoc-aopc.com/en_profil.asp|archive-date=2011-03-11|url-status=dead}}</ref><ref name=":0" />

In 2004, rural route contractors became employees of Canada Post and joined the Canadian Union of Postal Workers (CUPW).