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===Safety programs=== Safety features provided by the TTC include: [[File:Glencairn TTC DWA.JPG|thumb|A designated waiting area (DWA) at [[Glencairn station]] in 2014. DWAs are well-lit waiting areas that are monitored, have intercoms, and are situated near the location where the guard car stops.]] * Request Stop: all passengers travelling alone on surface routes (9 pm β 5 am, excluding streetcar routes) can ask the driver to stop at points between bus stops. The program started in 1991, due in part to the activities of serial rapist and killer [[Paul Bernardo]]. On October 13, 2011, after many requests from the public and, finally, a letter by [[LGBTQ]]+ rights group Queer Ontario,<ref>{{cite web |url=http://queerontario.org/request-stop/ |title=Letter to Councillor Karen Stintz regarding the TTC's Request Stop Program |publisher=QueerOntario |date=September 28, 2011 |access-date=December 27, 2014}}</ref> the TTC announced that it would make the Request Stop Program available to all passengers in need; from 1991 to 2011, the program was only available to women. * Designated Waiting Areas (DWA) on rapid transit platforms: these are well-lit, have intercoms, are monitored by security cameras, and are near the location where the guard car stops. * [[Toronto Paramedic Services|Toronto paramedics]]: stationed at key locations within the subway system during the morning and evening rush to assist with medical emergencies and provide a faster emergency response. This also reduces delays on the rapid transit system.<ref>{{cite press release |url=http://www3.ttc.ca/News/2009/March/TTC_and_Toronto_EMS_place_more_paramedics_in_Toronto_subwa.jsp |title=TTC and Toronto EMS place more paramedics in Toronto's subway system |publisher=Toronto Transit Commission |date=March 20, 2009 |access-date=February 19, 2012 |archive-date=March 7, 2012 |archive-url=https://web.archive.org/web/20120307075145/http://www3.ttc.ca/News/2009/March/TTC_and_Toronto_EMS_place_more_paramedics_in_Toronto_subwa.jsp |url-status=dead }}</ref> * Emergency Power Cut stations: indicated by a blue beacon and located on both ends of all rapid transit platforms with a PAX telephone that can be used contact the Transit Control Centre's emergency line (3555). * Yellow Emergency Alarm (formerly "Passenger Assistance Alarm"): yellow strips on all subway cars since 1977 and on the [[Flexity Outlook (Toronto)|Flexity Outlook]] streetcars since their introduction in 2014. * Emergency stopping mechanisms (Passenger/Guard Emergency Valve or PGEV): on the [[T series (Toronto subway)|T1]] trains and [[Line 3 Scarborough]] trains (except for the [[Toronto Rocket]] subway trains, which use a two-way intercom for passenger communication with the train crew as with the Flexity streetcars) * Approximately 12,000 cameras monitoring activities at subway stations and on buses, streetcars and [[Toronto Rocket]] subway trains.<ref>{{cite news |url=http://www.gazette.uwo.ca/article.cfm?section=FrontPage&articleID=1055 |title=The TTC is watching you on the bus, the subway |newspaper=[[The Gazette (Montreal)|The Gazette]] |date=October 25, 2007 |access-date=February 19, 2012 |archive-url=https://web.archive.org/web/20110611181807/http://www.gazette.uwo.ca/article.cfm?section=FrontPage&articleID=1055 |archive-date=June 11, 2011}}</ref> * Underground Alert messages: displayed on the subway platform video screens to notify passengers about criminals. * TTC Transit Enforcement Unit: consisting of fare inspectors and special constables ====Crisis Link==== <!-- [[Crisis Link]] redirects here --> {{distinguish|CrisisLink}} In June 2011, the TTC announced a new suicide prevention program called "Crisis Link" aimed at people who are in a station and in immediate danger of performing self-harm. Special [[speed dial]] buttons have been installed on payphones in station Designated Waiting Areas that "link" the caller to a 24-hour crisis counselling service provided by Distress Centres of Toronto. Signage has also been placed in high-risk areas of the station platform directing those at risk to use the service. The program includes 141 speed dial buttons on the system's payphones and 200 posters placed on station platforms.<ref>{{cite press release |url=http://www3.ttc.ca/News/2011/June/TTC_Distress_Centres_of_Toronto_Bell_Canada_partner_suicide_.jsp |title=TTC, Distress Centres of Toronto, Bell Canada partner in new suicide prevention program |publisher=Toronto Transit Commission |date=June 16, 2011 |access-date=January 28, 2015 |archive-date=November 29, 2014 |archive-url=https://web.archive.org/web/20141129033943/http://www.ttc.ca/News/2011/June/TTC_Distress_Centres_of_Toronto_Bell_Canada_partner_suicide_.jsp |url-status=dead }}</ref> ====ThisIsWhere initiative and SafeTTC mobile app==== In September 2017, the TTC created an [[iOS]]/[[iPadOS]] and [[Android (operating system)|Android]] app called ThisIsWhere that allows users to report harassment and other personal safety incidents to the TTC.<ref>{{cite web |url=http://ttc.ca/News/2017/September/09_06_17NR_ThisIsWhere.jsp |title=TTC launches initiative to combat harassment and improve safety |date=September 6, 2017 |access-date=November 20, 2017 |website=ttc.ca |publisher=Toronto Transit Commission |archive-date=May 6, 2021 |archive-url=https://web.archive.org/web/20210506201651/http://www.ttc.ca/News/2017/September/09_06_17NR_ThisIsWhere.jsp |url-status=dead }}</ref><ref>{{cite web |url=http://thisiswhere.ca |title=ThisIsWhere |publisher=Toronto Transit Commission |access-date=December 12, 2017 |archive-url=https://web.archive.org/web/20171221071825/http://www.thisiswhere.ca/ |archive-date=December 21, 2017 |url-status=dead }}</ref> The name was later changed to "SafeTTC" and launched on September 6, 2017.<ref>{{cite news |url=https://www.cbc.ca/news/canada/toronto/safettc-app-launch-1.4277524 |title=New SafeTTC app allows passengers to report harassment |last=Whalen |first=Julia |date=September 6, 2017 |website=CBC News}}</ref>
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