Editing Telstra (section)

===Internet===

====Wholesale====
[[File:Telstra sign.jpg|right|thumb|Telstra logo on the side of an exchange building.]]

Telstra Wholesale<ref>{{cite web |title = Telstra Wholesale Website |url = http://telstrawholesale.com |url-status = live |archive-url = https://web.archive.org/web/20160220141211/http://telstrawholesale.com/ |archive-date = 20 February 2016 }}</ref> provides products such as [[Data (computing)|Data]], [[Mobile phone operator|Mobile]], Voice, and other Facilities (including Co-location and Duct Access)<ref>{{cite web |title = Telstra Wholesale Products and Solutions |url = http://telstrawholesale.com.au/products/ |url-status = live |archive-url = https://web.archive.org/web/20160228160506/http://telstrawholesale.com.au/products/ |archive-date = 28 February 2016 }}</ref> to other companies and organisations for re-sale.<ref>{{cite web |title = Information on becoming a Telstra Wholesale customer |url = http://telstrawholesale.com/dobusiness/become-a-customer/become-a-customer.htm |url-status = dead |archive-url = https://web.archive.org/web/20160119194429/http://telstrawholesale.com/dobusiness/become-a-customer/become-a-customer.htm |archive-date = 19 January 2016 }}</ref> Telstra Wholesale also provides operational support for its customers,<ref>{{cite web |title = Telstra Wholesale Operational Support |url = http://telstrawholesale.com.au/operationalsupport |url-status = dead |archive-url = https://web.archive.org/web/20160305181307/http://telstrawholesale.com.au/operationalsupport |archive-date = 5 March 2016 }}</ref> and facilities for international customers such as International Data Transport and [[Intellectual property|IP]] Transport.<ref>{{cite web |title = Telstra Wholesale International |url = http://telstrawholesale.com.au/products/international |url-status = dead |archive-url = https://web.archive.org/web/20110706112428/http://telstrawholesale.com.au/products/international/ |archive-date = 6 July 2011 }}</ref>

Due to Telstra's position as Australia's incumbent telecommunications provider, Telstra Wholesale is the incumbent and dominant wholesaler of ADSL services to other Internet Service Providers. Telstra installed the first [[Digital subscriber line access multiplexer|DSLAM]]s in exchanges prior to 2000, and began wholesaling access in late 2000.<ref>{{Cite news | url=http://whirlpool.net.au/article.cfm/118 | title=Telstra pressure increases as more ISPs join ADSL race | publisher=Whirlpool (website) | date=5 September 2000 | access-date=14 October 2006 | url-status=live | archive-url=https://web.archive.org/web/20060827072329/http://whirlpool.net.au/article.cfm/118 | archive-date=27 August 2006 | df=dmy-all }}</ref> Telstra Wholesale has a comprehensive network of ADSL DSLAMs (the largest in Australia) and allows competitors access to each Telstra DSLAM at up to ADSL2+ speeds if available, and at ADSL1 speeds should 2+ be unavailable.

Since 2013, Telstra has wholesaled its 3G and 4G network. However the wholesale product only gives access to 7000 of Telstra's over 8000 base stations, and does not include access to its faster 4GX and 5G networks.

====Retail internet====
As an [[internet service provider]] (ISP), Telstra provides internet services for personal and business clients. Telstra uses various delivery methods for its internet products via BigPond (now Telstra Media<ref>{{Cite web|url=https://www.wmtips.com/tools/info/media.telstra.com.au|title=media.telstra.com.au - Website Information|website=www.wmtips.com}}</ref>), including [[ADSL]], [[Cable Internet]], [[Dialup]], [[Satellite]], and [[Wireless Internet]] (through the Next G network)).

At the end of the 2007 financial year, BigPond had over two million broadband subscribers.<ref>{{cite web|title=Annual Report 2007&nbsp;– Full Year Results and Operations Review (Page 46) |url=http://www.telstra.com.au/abouttelstra/investor/docs/tls542_fyr2007.pdf |url-status=dead |archive-url=https://web.archive.org/web/20090327022021/http://www.telstra.com.au/abouttelstra/investor/docs/tls542_fyr2007.pdf |archive-date=27 March 2009 }}</ref> In 2007 a survey of 14,000 people by [[Nextmedia#Out of print magazines|PC Authority]]<ref>
*https://www.crn.com.au/feature/who-were-the-biggest-winners-of-2007-102183
*https://www.crn.com.au/feature/reliability-and-service-awards-2006-70993
*https://www.crn.com.au/news/spot-yourself-at-the-pc-authority-rs-awards-98798</ref> magazine found BigPond users rated poorly for customer service, and less than a third considered their service value for money. However, BigPond argued that the survey's structure had encouraged people to provide extreme opinions.<ref>{{cite news|url=http://www.news.com.au/technology/telstras-bigpond-bombs-out-with-users/story-e6frfrnr-1111115054198?from=mostpop|title=Telstra's BigPond bombs out with consumers|last=Ramadge|first=A|date=7 December 2007|publisher=News.com.au|access-date=17 March 2010|url-status=live|archive-url=https://web.archive.org/web/20110604230539/http://www.news.com.au/technology/telstras-bigpond-bombs-out-with-users/story-e6frfrnr-1111115054198?from=mostpop|archive-date=4 June 2011}}</ref> In January 2009, Telstra was ranked as the top Australian ISP in terms of performance by [[Epitiro]].<ref>{{cite news|last=Pauli|first=Darren|title=Benchmarker defends Oz broadband report|url=http://www.computerworld.com.au/article/276893/benchmarker_defends_oz_broadband_report_/|access-date=5 October 2011|work=Computerworld|date=17 February 2009|url-status=dead|archive-url=https://web.archive.org/web/20150509043154/http://www.computerworld.com.au/article/276893/benchmarker_defends_oz_broadband_report_/|archive-date=9 May 2015}}</ref>

=====Cable internet=====
*'''Cable''' – Telstra is Australia's largest provider of [[Cable Internet access]], which covers parts of Australia's main cities ([[Melbourne]], [[Brisbane]], [[Perth]], [[Sydney]], [[Adelaide]] and the [[Gold Coast, Queensland|Gold Coast]]). Speeds available are 'Turbo' (8&nbsp;Mbit/s [[downstream (networking)|downstream]], 128&nbsp;kbit/s [[upstream (networking)|upstream]]), 'Elite' (30&nbsp;Mbit/s down, 1&nbsp;Mbit/s up) and 'Ultimate' (100&nbsp;Mbit/s down, 2&nbsp;Mbit/s up).
Telstra owned and operated the largest [[cable modem|cable internet]] Hybrid Fibre cable network in Australia.{{citation needed|date=November 2011}} Telstra Cable operates in selected cities and areas of Australia including ([[Melbourne]], [[Brisbane]], [[Canberra]], [[Sydney]], [[Perth]], [[Adelaide]] and the [[Gold Coast, Queensland|Gold Coast]]), providing downstream speeds of up to 30&nbsp;Mbit/s in selected areas. The upgrade to 100&nbsp;Mbit/s was complete in Melbourne by Christmas 2009, and launched the new DOCSIS 3.0 services on 1 December 2009 before the deadline.

This network has since been acquired by the National Broadband Network Company (NBNCo) for public cable broadband but is still used to distribute Cable TV under the Foxtel brand.

=====ADSL internet=====
*'''ADSL''' – Telstra provides both [[ADSL]] and [[ADSL2+]] services where available, with speeds ranging from 256&nbsp;kbit/s down/64&nbsp;kbit/s up to 20&nbsp;Mbit/s down/1&nbsp;Mbit/s up. The current speeds available on ADSL plans that Telstra offers are "up to" 1.5&nbsp;Mbit/s down/256&nbsp;kbit/s up, "up to" 8&nbsp;Mbit/s down/384&nbsp;kbit/s up and "up to" 20&nbsp;Mbit/s down/1&nbsp;Mbit/s up.
:'''Naked DSL''' – A six-week trial of two kinds of naked DSL to "assess customer demand" was launched on 1 June 2010. 'Pure DSL' having the ability to receive incoming calls and make emergency calls, and 'Naked DSL' being offered without a dial tone.<ref>{{cite web|url=https://www.zdnet.com/home-and-office/networking/telstra-bigpond-trials-naked-dsl/ |title=Telstra BigPond trials naked DSL |publisher=Ben Grubb, ZDNet.au |date=2 June 2010 |access-date=2 June 2010| archive-url= https://web.archive.org/web/20100604030756/http://www.zdnet.com.au/telstra-bigpond-trials-naked-dsl-339303582.htm| archive-date= 4 June 2010 | url-status= live}}</ref>

On 10 November 2006, Telstra made two major changes to their ADSL network. The first was an increase of wholesale ADSL speeds from 1.5&nbsp;Mbit/s/256&nbsp;kbit/s to 8&nbsp;Mbit/s/384&nbsp;kbit/s. Telstra also released an ADSL2+ broadband service offering download speeds of up to 24&nbsp;Mbit/s from exchanges where competitors were already offering ADSL2+ services.

On 6 February 2008, Telstra announced that it would activate high-speed ADSL2+ broadband in a further 900 telephone exchanges serving 2.4&nbsp;million consumers across every state and territory in Australia. Telstra also claimed that it has received assurances from the Government that it would not be forced to wholesale these services to other providers, and that the move came "after the Government made clear it did not consider a compelling case had been made for regulating third-party access to the service&nbsp;– an assurance sought by Telstra for more than one year".<ref>{{cite news|last=Corner|first=Stuart|title=Telstra ADSL2+ 'spin' is breathtaking|url=http://www.itwire.com/content/view/16489/1095/|access-date=5 October 2011|publisher=iTWire|date=6 February 2008|url-status=dead|archive-url=https://web.archive.org/web/20120612044137/http://www.itwire.com/content/view/16489/1095/|archive-date=12 June 2012}}</ref>

On 10 June 2008, it was announced that Telstra was in discussions with some wholesale customers in reference to wholesaling ADSL2+ services.<ref>{{cite news|last=Coleman|first=Luke|title=Telstra's reversal: preparing to wholesale ADSL2+|url=http://techday.com/telco-review/news/telstras-reversal-preparing-to-wholesale-adsl2/11384/|access-date=31 January 2014|publisher=TechDay|date=10 June 2008|url-status=dead|archive-url=https://web.archive.org/web/20140202161511/http://techday.com/telco-review/news/telstras-reversal-preparing-to-wholesale-adsl2/11384/|archive-date=2 February 2014}}</ref>

=====Mobile broadband=====
* '''Mobile Broadband''' – Through their [[Telstra Mobile|Next G]] network, Telstra provides the largest wireless network coverage in Australia, reaching 99% of the population.<ref name="nextgcoverage">{{cite web|url=http://www.telstra.com.au/mobile/networks/coverage/broadband.html|title=uMobile Broadband Coverage|publisher=Telstra|access-date=19 January 2010| archive-url= https://web.archive.org/web/20100123084303/http://www.telstra.com.au/mobile/networks/coverage/broadband.html| archive-date= 23 January 2010 | url-status= live}}</ref> Download speeds on the 3G network range from 256&nbsp;kbit/s to 3.5&nbsp;Mbit/s in regional and interurban areas, and "up to" 21&nbsp;Mbit/s in metropolitan and city areas. Download speeds on the 4G Network are "up to" 100&nbsp;Mbit/s. The Telstra mobile network now has 4GX and 5G in all capital CBDs and selected suburban and regional areas and is progressively rolling out. In other coverage areas around Australia, Mobile devices that are capable will automatically switch to the fastest available 5G 4G or 3G. Typical download speeds in 4GX areas are 5 -300&nbsp;Mbit/s with category 16 devices, 5–200&nbsp;Mbit/s with category 11 devices, 5–150&nbsp;Mbit/s with category 9 devices, 2–100&nbsp;Mbit/s with category 6 devices, and 2–75&nbsp;Mbit/s with category 4 devices. Telstra also provides wireless '[[Hotspot (Wi-Fi)|hot spots]]'.<ref>{{cite web |url=http://www.telstra.com.au/wirelesshotspots/index.htm |title=Telstra Wireless Hotspots |publisher=Telstra.com.au |access-date=19 January 2010 |archive-url=https://web.archive.org/web/20091228021456/http://www.telstra.com.au/wirelesshotspots/index.htm |archive-date=28 December 2009 |url-status=dead }}</ref>

=====Satellite internet=====
* '''Satellite''' – Telstra provides satellite internet mainly for regional customers who are too far away from the exchange to get ADSL, and cannot get Cable. Satellite is delivered via 2 way Satellite with speeds ranging from 256&nbsp;kbit/s down/64&nbsp;kbit/s up to 800&nbsp;kbit/s down/128&nbsp;kbit/s up.<ref>{{cite web |url=http://my.bigpond.com/internetplans/broadband/satellite/2_way_plans/default.jsp |title=Satellite plans and pricing |publisher=My.bigpond.com |access-date=19 January 2010 |url-status=live |archive-url=https://web.archive.org/web/20090228170107/http://my.bigpond.com/internetplans/broadband/satellite/2_way_plans/default.jsp |archive-date=28 February 2009 }}</ref>

=====Dial-up internet=====
* '''Dial-up''' – Telstra offered dialup internet from 1995 until early 2015. However they have now ceased selling the service, and existing retail and wholesale customers have been migrated off of Dial-up.<ref>{{cite web|url=http://www.businessinsider.com.au/there-are-still-150000-australians-using-dial-up-internet-and-telstra-plans-to-cut-them-off-in-december-2015-6|title=Telstra will eliminate the last of its dial-up services by the end of the year|author=Peter Terlato|work=Business Insider Australia|url-status=dead|archive-url=https://web.archive.org/web/20150730102745/http://www.businessinsider.com.au/there-are-still-150000-australians-using-dial-up-internet-and-telstra-plans-to-cut-them-off-in-december-2015-6/|archive-date=30 July 2015}}</ref>