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==Services== [[File:GoldenLoungeFirstClassMalaysiaAirlines.jpg|thumb|Malaysia Airlines' First Class Golden Lounge at [[Kuala Lumpur International Airport]], after renovation. It was rebranded as the Business Suite Golden lounge on 12 December 2018.]] The Golden Lounge is the [[airport lounge]] for Malaysia Airlines ''Business Suite Class'', ''Business Class'' passengers and ''Enrich Platinum'' and ''Enrich Gold'', eligible [[Oneworld]] and code-share partner members. In April 2008, the airline launched its new Regional Golden Lounge at Kuala Lumpur International Airport for regional-bound front-end passengers. With this new lounge, Malaysia Airlines at Kuala Lumpur International Airport now has three lounges: the Satellite International Terminal Lounge, Domestic Lounge and Regional Lounge. Between May 2017 and February 2018, Malaysia Airlines conducted an extensive renovation that saw all three lounges at Kuala Lumpur International Airport progressively refurnished and remodelled. The renovation saw completion with the re-opening of the Satellite International Lounge in March 2018.<ref>{{cite news |url=https://www.businesstraveller.com/business-travel/2018/03/13/malaysia-airlines-satellite-golden-lounge-reopens/|title=Malaysia Airlines' Satellite Golden Lounge reopens β Business Traveller|work=Business Traveller |language=en-GB |access-date=24 November 2018}}</ref> With the closure of its sole international Golden Lounge in London, Heathrow, the airline currently only has lounges at Kuala Lumpur International Airport. Former domestic lounges in Kota Kinabalu, Kuching have been sold to third party operators with access still given to higher Enrich OneWorld frequent flyers and Business Class passengers.<ref>{{cite news |url=https://www.malaysiaairlines.com/my/en/experience/lounge.html#domestic|title=Malaysia Airlines' third party domestic lounge|access-date=6 November 2023}}</ref> ===Cabin=== The airline received the "World's Best Cabin Crew" award by [[Skytrax]] in 2012, bringing home the international accolade eight times since 2001. All of Malaysia Airlines' aircraft have an economy and a business class section, whilst Business Suite class is only present on Airbus A350 aircraft. <ref>{{cite web |url=http://worldairlineawards.com/Awards_2012/cabinstaff2012.htm|archive-url=https://web.archive.org/web/20121225073051/http://worldairlineawards.com/Awards_2012/cabinstaff2012.htm|title=Malaysia Airlines wins the World's Best Airline Cabin Staff award for 2012|date=8 April 2008 |archive-date=25 December 2012|access-date=24 April 2015}}</ref> ====Business Suite Class==== Source:<ref>{{cite web |url=https://www.ausbt.com.au/malaysia-airlines-drops-first-class-rebrands-it-as-business-suites/|title=Malaysia Airlines rebrands first class as Business Suites|last=Flynn|first=David|date=12 December 2018 |website=Australian Business Traveller|access-date=14 December 2018}}</ref> [[File:Malaysia Airlines Business Suite.jpg|thumb|Malaysia Airlines Business Suite on the Airbus A350. Seat type to be removed after 2025.]] Business Suite Class (previously known as First Class) is offered only on the Airbus A350. Provided by Thompson Aero based on the Vantage XL lineup the seats were customized to feature four fully enclosed suites with doors, and storage cabinets along the sides of the seats.<ref>{{cite news |url=https://www.businesstraveller.com/tried-and-tested/flight-review-malaysia-airlines-a350-business-class/|title=Flight review: Malaysia Airlines A350 business class |work=Business Traveller |language=en-GB |access-date=24 November 2018}}</ref> Business Suite will be discontinued gradually in 2025 as the airline favors focusing on improving Business Class offering on the upcoming A330-900 and A350-900. ====Business Class==== [[File:Malaysia Airlines Business Class.jpg|thumb|Malaysia Airlines Thompson Vantage Business Class Seats that are installed on the Airbus A330-300 and A350-900 fleet]] [[Business Class]] (previously known as Golden Club Class) is available on all of Malaysia Airlines' fleet. As of 2024, Malaysia Airlines have three different variants of business class seating based on the aircraft type and the route serviced. * The domestic and regional business class seat introduced in 2022 based on the Safran's Z600 series, which can be found in Malaysia Airlines' Boeing 737-800 and Boeing 737- Max 8 fleet <ref>{{Cite web|url=https://www.malaysiaairlines.com/my/en/experience/our-fleet.html#b737-800-ng|title=Malaysia Airlines 737-800NG'|access-date=6 November 2023}}</ref> * Medium and Long-haul business class seat introduced in 2016 based on Thompson Aero Vantage series. They are fully lie-flat seats configured in (1-2-1/1-2-2) across the Airbus A330-300 and the Airbus A350 fleet.<ref>{{cite web |title=The best seats in Malaysia Airlines' new A330 business class |website=Australian Business Traveller |date=4 April 2016 |url=https://www.ausbt.com.au/the-best-seats-in-malaysia-airlines-new-a330-business-class |access-date=18 March 2017 }}</ref> * The latest iteration of Malaysia Airline's business class offering is based on the Collins Aerospace Elevation platform, introduced in 2024. The seats will be configured in reverse herringbone design, in their new Airbus A330neo fleet. The Airbus A350 will also undergo cabin reconfiguration to have their seats updated.<ref>{{cite web|url=https://www.flightglobal.com/airlines/malaysia-airlines-first-a330neo-to-arrive-in-q3-a350-cabin-upgrade-to-start-2026/156676.article|title=Malaysia Airlines' first A330neo to arrive in Q3; A350 cabin upgrade to start 2026|website=FlightGlobal|date=29 January 2024}}</ref> Featuring individual doors and direct isle access, the seats are equipped with wireless charging for personal devices and are equipped with modern personal inflight entertainment system.<ref name="soyacincau.com">{{cite web|url=https://soyacincau.com/2024/03/22/malaysia-airlines-reveals-new-business-and-economy-seats-for-upcoming-airbus-a330-900/|title=Malaysia Airlines reveals new Airbus A330-900 business and economy seats|website=sonycincau|date= 22 March 2024}}</ref> In 2023, following the acquisition of additional A350 from [[Scandinavian Airlines|SAS]] into the fleet, the airline has retained the business class seating based on the Thompson Aero Vantage XL platform.<ref>{{cite web|url=https://www.executivetraveller.com/news/malaysia-airlines-sas-a350-melbourne|title=Why Melbourne is getting a Scandinavian Airlines A350 Malaysia Airlines brings its newest A350 to Melbourne|date=15 November 2023 }}</ref> ====Economy Class==== [[File:Malaysia Airlines Economy Class.jpg|thumb|Airbus A350-900 economy class extra legroom (front) and economy class standard (rear).]] [[Economy Class]] is available on all of Malaysia Airlines' fleet. Most of the fleet, including the Airbus A350-900, Airbus A330-300,-200, Boeing 737 MAX 8 and Boeing 737-800 features a seat pitch of 30β32 inches and width of 17β18 inches.<ref>{{cite web |url=https://www.seatguru.com/airlines/Malaysia_Airlines/fleetinfo.php|title=Malaysia Airlines Planes, Fleet and Seat Maps|website=seatguru.com|access-date=24 November 2018}}</ref> Few row of seats are configured with extra legroom of up to 36inches for the A330 and A350 fleet.<ref>{{cite web|url=https://www.seatguru.com/airlines/Malaysia_Airlines/Malaysia_Airlines_Airbus_A330-300_V4.php|title=Malaysia Airlines a330 seat map|access-date=3 December 2023}}</ref><ref>{{cite web|url=https://www.seatguru.com/airlines/Malaysia_Airlines/Malaysia_Airlines_MH_Airbus_A350-900.php|title=Malaysia Airlines A350 seatmap|access-date=3 December 2023}}</ref> In 2022, the airline has begun introducing a lighter more slimline seat for the narrowbody Boeing 737 fleet based on the Safran z110i lineup which features USB A and C charging. Personal in-flight entertainment is also replaced in favour of wireless entertainment content streaming provided by Viasat to be used on passengers personal devices.<ref>{{cite web |url=https://asianaviation.com/malaysia-airlines-selects-viasat-for-ife-for-737-8-planes/|title=Malaysia Airlines selects Viasat for IFE for 737-8 planes|website=asianaviation|date=19 August 2023 |access-date=7 November 2023}}</ref> Malaysia Airlines has unveiled a new economy class product to be featured on the airline's upcoming A330-900. It is based on Recaro's CL3810 lineup and feature a multitude of convenience features such as USB-C charging and WiFi connectivity.. Throughout the cabin, the seat covers will feature the signature songket motif.<ref name="soyacincau.com"/> The same cabin will also extended to the A350 fleet once a refurbishment program commences in late 2025. ===='Baby ban' and 'child-free zone'==== Malaysia Airlines has attracted both criticism and praise for its controversial decision to prohibit children from travelling in certain classes or cabins of its aircraft. Infants are not permitted in First Class on Malaysia Airlines' Airbus A380s due to the non-availability of baby bassinets in the cabin.<ref>{{cite web |url=http://www.ausbt.com.au/mas-malaysia-airlines-baby-ban-first-class-infants-airbus-a380-boeing-747-400 |title=Malaysia Airlines defends controversial 'baby ban' in First Class β Flights | hotels | frequent flyer | business class β Australian Business Traveller |website=Australian Business Traveller |date=7 July 2011 |access-date=17 February 2013}}</ref> Then-CEO Tengku Azmil Zahruddin explained the policy, saying the airline received complaints from First Class passengers that they "spend money on first class and can't sleep due to crying infants".<ref name=ausbt>{{cite web |last1=Flynn |first1=David |title=Malaysia Airlines defends controversial 'baby ban' in First Class |website=Australian Business Traveller |date=7 July 2011 |url=http://www.ausbt.com.au/malaysia-airlines-defends-controversial-baby-ban-in-a380-and-747-first-class |access-date=7 August 2014}}</ref> Malaysia Airlines subsequently claimed that an upgrade of the First Class cabin to fit new seats and an ottoman (which doubles as a visitor seat) meant "there was no facility for positioning bassinets in the First Class of the 747s".<ref>{{cite news |url=http://www.christianpost.com/news/airline-baby-ban-malaysia-airlines-explains-why-no-babies-in-first-class-51683/ |title=Malaysia Airlines Defends Controversial Ban on Babies in First Class |website=Christian Post |date=29 June 2011 |access-date=17 February 2013}}</ref> Malaysia Airlines has also stated that children under the age of 12 may not travel in the 70-seat upper deck economy section of the A380. "The economy seats on upper level will be allocated for business travellers. Passengers accompanying children under 12 years old age will be excluded from booking these seats."<ref>{{cite web |url=http://www.ausbt.com.au/malaysia-airlines-mas-declares-kid-free-zone-on-airbus-a380 |title=Malaysia Airlines declares kid-free zone on new MAS Airbus A380 β Flights | hotels | frequent flyer | business class |website=Australian Business Traveller |date=13 April 2012 |access-date=17 February 2013}}</ref> Malaysia Airlines says the decision "is to showcase the Economy Class zone in the main deck, enhanced and designated as a family and children friendly inflight zone. From the perspective of customers travelling with their families, the economy class family-friendly convenience would be a warm welcome. The main deck has more facilities such as toilets (8 for economy configuration of 350 seats) and the dual [[Jet bridge|aerobridge]] airport facility supporting this deck will also mean a speedier/faster embarkation and disembarkation for this group of passengers."<ref>{{cite web |url=https://www.facebook.com/notes/malaysia-airlines/enhanced-family-and-children-friendly-inflight-zone-on-our-new-a380-economy-main/377551765618807 |title=Enhanced Family and Children-Friendly Inflight Zone on Our New A380 Economy Main Cabin |via=Facebook |access-date=17 February 2013}}</ref> ===In-flight entertainment=== ====MH Studio==== ::In 2023, Malaysia Airlines has begun introducing a new system called MH Studio which is a derivative of the Select in-flight entertainment interface the airline uses. Powered by Viasat it host 500 on-demand entertainment options that would be streamed on passengers personal devices wirelessly. Currently this system will only be installed on the Boeing 737-800 and Boeing 737 Max 8 fleet.<ref>{{cite web | url=https://spacewatch.global/2023/08/malaysia-airlines-selects-viasat-for-in-flight-experience/ | title=Malaysia Airlines Selects Viasat for In-Flight Experience | date=24 August 2023 }}</ref> ::MH studio for the Airbus A330-900 includes personal inflight entertainment touch screen in each seat. Replacing the older ''Select'' interface system, the inflight entertainment system will be powered by [[Safran]] RAVE system with business class featuring a 17inch screen and economy with 13.3inch. The system comes with 4k resolution and features wireless headphone connectivity. The same system will be installed on the A350 cabin refurbishment program.<ref>{{cite web|url=https://paxex.aero/malaysia-airlines-a330neo-seats/|title=IFE/C options for Malaysia's A330neo|website=PAXEX.AERO|date=22 March 2024}}</ref> ::The airline has also integrated free unlimited internet wifi access across all of its cabin including economy class on most of its widebody aircraft and will gradually introduce them on narrowbody aircraft as well.<ref>{{cite web |url=https://www.malaysiaairlines.com/my/en/mh-media-centre/news-releases/2023/free-wi-fi-across.html/|title=MMalaysia Airlines Offers Free Wi-Fi Across All Classes Beginning 1 November 2023|website=MalaysiaAirlines|access-date=7 November 2023}}</ref><ref>{{cite web|url=https://runwaygirlnetwork.com/2023/11/free-inflight-wi-fi-model-gains-traction-in-commercial-aviation/|title=Panasonic Avionics' prediction early this year that commercial aviation will adopt the free Wi-Fi model by the end of this decade appears on track to becoming a reality|date=22 November 2023 |access-date=3 December 2023}}</ref> ====Select 3000i==== ::All Malaysia Airlines Airbus A350-900, Airbus A330-300,-200 and Boeing 737-800 aircraft are equipped with an [[In-flight entertainment|Inflight entertainment system]], Select 3000i, with audio and video available in 14 languages. A majority of it being powered by the Panasonic eX2 and eX3 series. Select 3000i would be discontinued on all Boeing 737-800 in the future. ====Select Mainscreen==== ::Used in Economy Class on Boeing 737-800 (9M-ML*) regional and medium-haul aircraft, which features 15-inch drop-down retractable LCD screens are installed at every fourth seat row. Content is limited on these system as it is catered for selected flights only. Select mainscreen would be discontinued with the aircraft equipped to be transferred to the airlines subsidiary Firefly pending cabin refurbishing.<ref>{{Cite web|title=Malaysia Airlines Transfers domestic operations to firefly|date=13 April 2023 |url=https://airwaysmag.com/malaysia-domestic-operations-firefly/}}</ref> ===Sponsorships=== Malaysia Airlines previously signed a 3-year sponsorship deal with [[Premier League]] club [[Liverpool F.C.|Liverpool FC]] in October 2016, which gives them the right to be its Official Global Airline Partner. In addition, a six-minute advertisement video of Malaysia Airlines will be broadcast during [[home game]]s at [[Anfield]] until the [[2018β19 Premier League|2018-2019 season]].<ref>{{cite web |url=http://www.thestar.com.my/business/business-news/2016/10/11/mas-teams-up-with-liverpool-fc/|title=Malaysia Airlines teams up with Liverpool FC - Business News {{!}} The Star Online|website=www.thestar.com.my|date=11 October 2016 |access-date=14 June 2017}}</ref> Recently the airline has signed a commercial partnership with [[Manchester United F.C.]] with the goal of extending the airlines branding towards several key markets.<ref>{{cite web|url=https://www.malaymail.com/news/malaysia/2024/03/22/malaysia-airlines-announces-commercial-partnership-with-man-united/124908|title=Malaysia Airlines announces commercial partnership with Man United|website=malaymail|date=22 March 2024}}</ref>
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