Editing Lexus (section)

==Service==
[[File:Lexus of Sapporo.jpg|thumb|Lexus dealership showroom in [[Sapporo]], [[Hokkaido]], Japan|alt=Car showroom with a coupe, two sedans, glass windows, plus large sign reading "Lexus".]]

Lexus has become known for efforts to provide an upscale image, particularly with service provided after the sale. The waiting areas in service departments are replete with amenities, ranging from refreshment bars to indoor [[putting green]]s.<ref>{{cite news|url=https://www.washingtonpost.com/wp-dyn/content/article/2007/12/12/AR2007121200142_pf.html|title=Amenities Enliven Auto Dealerships|date=12 December 2007|agency=Associated Press|last=Sainz|first=Adrian|access-date=19 June 2008|newspaper=The Washington Post|archive-date=23 December 2017|archive-url=https://web.archive.org/web/20171223102443/http://www.washingtonpost.com/wp-dyn/content/article/2007/12/12/AR2007121200142_pf.html|url-status=live}}</ref><ref name=nex>{{cite news|url=https://www.forbes.com/forbes/2004/0621/068.html|title=The Lexus Nexus|date=21 June 2004|work=Forbes|last=Fahey|first=Jonathan|access-date=19 June 2008|archive-date=3 August 2020|archive-url=https://web.archive.org/web/20200803060227/https://www.forbes.com/forbes/2004/0621/068.html|url-status=live}}</ref> Dealerships typically offer complimentary loaner cars or "courtesy cars" and free [[car wash]]es,<ref name=nex/> and some have added on-site cafes and designer boutiques.<ref>{{cite web|url=http://www.ocregister.com/ocregister/homepage/abox/article_897974.php|title=Luxury battle looming|date=17 December 2006|last=Gittelsohn|first=John|work=The Orange County Register|access-date=6 May 2007|url-status=dead|archive-url=https://web.archive.org/web/20070930183553/http://www.ocregister.com/ocregister/homepage/abox/article_897974.php|archive-date=30 September 2007}}</ref><ref>{{cite web|url=http://www.signonsandiego.com/uniontrib/20060720/news_1mi20lexus.html|title=Lexus airs plans for an eatery, fountains|last=Lee|first=Booyeon|date=20 July 2006|work=The San Diego Union-Tribune|access-date=6 May 2007|archive-date=18 August 2007|archive-url=https://web.archive.org/web/20070818145508/http://www.signonsandiego.com/uniontrib/20060720/news_1mi20lexus.html|url-status=live}}</ref> Service bays are lined with large [[picture window]]s for owners to watch the servicing of their vehicle.<ref>{{Harvnb|Dawson|2004|p=122}}</ref> In 2005, Lexus also began reserving [[parking lot]]s at major sporting arenas, entertainment events, and shopping malls, with the only requirement for free entry being the ownership of a Lexus vehicle.<ref>{{cite web|url=http://www.businessweek.com/magazine/content/05_29/c3943008_mz003.htm#ZZZEW0N2VAE|title=The Real Reason To Buy A Lexus|last=Gerdes|first=Lindsey|work=BusinessWeek|date=18 July 2005|access-date=6 May 2007|archive-date=24 May 2011|archive-url=https://web.archive.org/web/20110524194044/http://www.businessweek.com/magazine/content/05_29/c3943008_mz003.htm#ZZZEW0N2VAE|url-status=dead}}</ref> An online owner publication, ''Lexus Magazine'',<ref>{{cite web|url=http://lexus.com/magazine/ |title=Lexus magazine |date=22 March 2010 |publisher=Story Worldwide |access-date=22 March 2010 |url-status=dead |archive-url=https://web.archive.org/web/20081206005212/http://www.lexus.com/magazine/ |archive-date=6 December 2008}}</ref> features automotive and lifestyle articles and is published online monthly<ref>{{cite web|url=http://www.dmnews.com/Lexus-revamps-branded-magazine-and-Web-site/article/108558/|title=Lexus revamps branded magazine and Web site|date=1 April 2008|last=Bell|first=Lauren|publisher=DMNews|access-date=25 December 2008|archive-url=https://web.archive.org/web/20080913175444/http://www.dmnews.com/Lexus-revamps-branded-magazine-and-Web-site/article/108558/|archive-date=13 September 2008|url-status=dead}}</ref> and on a mobile site.<ref>{{cite web|url=http://m.lexus.com/magazine |archive-url=https://archive.today/20120731204216/http://m.lexus.com/magazine |url-status=dead |archive-date=31 July 2012 |title=Lexus magazine mobile |date=15 April 2010 |publisher=Story Worldwide |access-date=22 March 2010 }}</ref>

Since 2002, Lexus has scored consecutive top ratings in the ''[[Auto Express]]''<ref>{{cite web|url=http://www.motortrader.com/industry-news/24880-lexus-car-dealers-are-britains-best.html |title=Lexus car dealers are Britain's best |publisher=Motortrader |date=27 April 2007 |access-date=6 May 2007 |url-status=dead |archive-url=https://web.archive.org/web/20090503210205/http://www.motortrader.com/industry-news/24880-lexus-car-dealers-are-britains-best.html |archive-date=3 May 2009}}</ref><ref>{{cite web|url=http://www.autoexpress.co.uk/carreviews/driver_power_2007/207909/lexus_rx.html|title=Auto Express Driver Power 2007 Survey|date=March 2007|work=Auto Express|access-date=18 September 2007|archive-date=20 June 2012|archive-url=https://web.archive.org/web/20120620125441/http://www.autoexpress.co.uk/carreviews/driver_power_2007/207909/lexus_rx.html|url-status=live}}</ref><ref>{{cite web |title=Best car manufacturers 2019 |url=https://www.autoexpress.co.uk/best-cars/driver-power/91289/best-car-manufacturers-2019 |website=[[Auto Express]] |access-date=25 June 2019 |archive-date=3 October 2019 |archive-url=https://web.archive.org/web/20191003224558/https://www.autoexpress.co.uk/best-cars/driver-power/91289/best-car-manufacturers-2019 |url-status=live }}</ref> and 76,000-respondent ''[[Top Gear (magazine)|Top Gear]]'' customer satisfaction surveys in the UK.<ref>{{cite web |url=http://www.topgear.com/content/features/stories/2005/11/stories/01/3.html |title=Top Gear Survey 2005 |date=1 November 2005 |work=Top Gear |access-date=6 May 2007 |archive-url=https://web.archive.org/web/20070427105753/http://www.topgear.com/content/features/stories/2005/11/stories/01/3.html |archive-date=27 April 2007 |url-status=dead}}</ref> Lexus has also repeatedly topped the [[The Luxury Institute|Luxury Institute]], New York surveys in the U.S.<ref>{{cite web|url=http://www.theautochannel.com/news/2006/01/19/207880.html|title=Wealthy Rate Lexus #1 in Customer Experience|date=19 January 2006|publisher=The Luxury Institute|access-date=6 May 2007|archive-date=2 January 2007|archive-url=https://web.archive.org/web/20070102072200/http://www.theautochannel.com/news/2006/01/19/207880.html|url-status=live}}</ref> To improve customer service, employees are instructed to follow the "Lexus Covenant", the marque's founding promise (which states that "Lexus will treat each customer as we would a guest in our home"),<ref>{{Harvnb|Mahler|2004|p=61}}</ref> and some dealerships have incorporated training at upscale establishments such as [[Nordstrom]] department stores and [[Ritz-Carlton]] hotels.<ref>{{cite web|url=http://wardsdealer.com/ar/auto_lexus_kicks_service/|title=Lexus Kicks Up Service|publisher=Ward's Dealer|last=Schweinsberg|first=Christie|date=1 September 2005|access-date=8 June 2009|archive-url=https://web.archive.org/web/20110719225112/http://wardsdealer.com/ar/auto_lexus_kicks_service/|archive-date=19 July 2011|url-status=dead}}</ref>