Editing Tramlink (section)

==Corporate affairs==
===Ownership and structure===
The service was created as a result of the Croydon Tramlink Act 1994 that received [[Royal Assent]] on 21 July 1994,<ref>{{Cite web |date=21 July 1994 |title=Croydon Tramlink Act 1994 |url=https://www.legislation.gov.uk/ukla/1994/11/contents/enacted |access-date=25 June 2024 |website=Legislation.gov.uk}}</ref> a [[Local and personal Acts of Parliament (United Kingdom)#Local acts|Private Bill]] jointly promoted by [[London Regional Transport]] (the predecessor of [[Transport for London]] (TfL)) and [[Croydon London Borough Council]].<ref>{{cite web |url = https://api.parliament.uk/historic-hansard/lords/1992/oct/27/croydon-tramlink-bill-hl |title = Croydon Tramlink Bill |work = [[Hansard]] |date = 27 October 1992 |language = en-GB}}</ref> Following a competitive tender, a consortium company Tramtrack Croydon Limited (incorporated in 1995) was awarded a 99-year concession to build and run the system.<ref name = "tfl tramhistory">{{cite web |url = https://tfl.gov.uk/corporate/about-tfl/culture-and-heritage/londons-transport-a-history/trams |title = Trams |publisher = TfL |access-date = 13 May 2024 |language = en-GB}}</ref> On 17 March 2008, it was announced that TfL would take over Tramlink in exchange for £98{{nbsp}}million. Since 28 June 2008, the company has been a subsidiary of TfL.<ref>{{cite web |url = https://www.railwaygazette.com/tramtrack-croydon-buy-out/32831.article |title = Tramtrack Croydon buy out |publisher = Railway Gazette International |date = 27 March 2008 |language = en-GB}}</ref><ref>{{cite web |url = https://www.railwaygazette.com/tramlink-transferred-to-transport-for-london/33099.article |title = Tramlink transferred to Transport for London |publisher = Railway Gazette International |date = 3 July 2008 |language = en-GB}}</ref>

Tramlink is currently operated by Tram Operations Ltd (TOL), a subsidiary of [[FirstGroup]], who have a contract to operate the service until 2030. TOL provides the drivers and management to operate the service; the infrastructure and trams are owned and maintained by a TfL subsidiary.<ref name = "tfl whatwedo"/><ref>{{cite magazine |title = News in Brief |magazine = Railway Gazette International |date = August 2008 |page = 479 |language = en-GB}}</ref><ref>{{cite web |url = https://www.firstgroupplc.com/~/media/Files/F/Firstgroup-Plc/AGM/2019/latest-annual-report-2019.pdf |title = Latest Annual Report 2019 |publisher = FirstGroup |access-date = 13 May 2024 |language = en-GB}}</ref>

===Business trends===
[[File:Au Morandarte Flickr Tramlink 2540 on Route 3, George Street (9756050911).jpg|thumb|A Tramlink tram on George Street, Croydon in 2013]]

The key available trends in recent years for Tramlink are (years ending 31 March):
{| class="wikitable"
|- style="text-align:center;"
!
! 2014
! 2015
! 2016
! 2017
! 2018
! 2019
! 2020
! 2021
|-
| Passenger revenue{{efn|As defined in the [[Department for Transport|DfT]] Light Rail and Tram Survey (Table LRT0301a)<ref name="LRT"/>}} ([[Pound sterling|£]]M)
| align=center|23.5
| align=center|24.4
| align=center|22.8
| align=center|25.5
| align=center|24.1
| align=center|23.5
| align=center|22.7
| align=center|11.5
|-
| 'Profit' ("Financial assistance given"){{efn|Financial assistance given to Tramtrack Croydon Ltd, as defined in [[Transport for London|TfL]]'s Annual Report and Statement of Accounts}}  (£M)
|
| align=center| {{color|red|−32.2}}
| align=center| {{color|red|−45.1}}
| align=center| {{color|red|−22.4}}
| align=center| {{color|red|−28.7}}
| align=center| {{color|red|−29.7}}
| align=center| {{color|red|−39.1}}
| align=center| {{color|red|−37.6}}
|-
| Number of passengers{{efn|Number of passenger journeys, as defined in [[Transport for London|TfL]]'s Quarterly performance reports}} (M)
| align=center| 31.2
| align=center| 30.7
| align=center| 27.0
| align=center| 29.5
| align=center| 29.1
| align=center| 28.7
| align=center| 27.2
| align=center| 11.6
|-
| Customer satisfaction (score)
| align=center| 89
| align=center| 89
| align=center| 90
| align=center| 87
| align=center| 91
| align=center| 90
| align=center| TBC
| align=center| TBC
|-
| Number of trams (at year end)
| align=center| 30
| align=center| 30
| align=center| 34
| align=center| 36
| align=center| 35
| align=center| 35
| align=center| 35
| align=center| 35
|-
| ''Notes/sources''
| align=center| <ref name="LRT"/><ref name="2016 Report"/>
| align=center| <ref name="LRT"/><ref name="2016 Report"/>
| align=center| <ref name="LRT"/><ref name="2016 Report">{{cite web |title=Transport for London Annual Report 2015/16|url=http://content.tfl.gov.uk/tfl-annual-report-2015-16.pdf |archive-url=https://web.archive.org/web/20160911100843/http://content.tfl.gov.uk/tfl-annual-report-2015-16.pdf |archive-date=11 September 2016 |url-status=live |publisher=TfL | date=19 July 2016 |access-date=3 May 2020 |language = en-GB}}</ref>
| align=center| <ref name="LRT"/><ref name="2018 Report"/>
| align=center| <ref name="LRT"/><ref name="2018 Report">{{cite web |title=Transport for London Annual Report 2017/18|url=http://content.tfl.gov.uk/tfl-annual-report-and-statement-of-accounts-2017-18.pdf |archive-url=https://web.archive.org/web/20180827013923/http://content.tfl.gov.uk/tfl-annual-report-and-statement-of-accounts-2017-18.pdf |archive-date=27 August 2018 |url-status=live |publisher=TfL | date=25 July 2018 |access-date=3 May 2020 |language = en-GB}}</ref>
| align=center| <ref name="LRT"/><ref name="2019 Report">{{cite web |title=Transport for London Annual Report 2018/19|url=http://content.tfl.gov.uk/tfl-annual-report-and-statement-of-accounts-2018-19.pdf |archive-url=https://web.archive.org/web/20191203211158/http://content.tfl.gov.uk/tfl-annual-report-and-statement-of-accounts-2018-19.pdf |archive-date=3 December 2019 |url-status=live |publisher=TfL | date=24 July 2019 |access-date=3 May 2020 |language = en-GB}}</ref>
| align=center| <ref name="LRT"/><ref name="2020 Report">{{cite web |title=Transport for London Financial Statements for the year ended 31 March 2020|url=https://content.tfl.gov.uk/tfl-annual-report-2019-20.pdf |archive-url=https://web.archive.org/web/20200829164525/http://content.tfl.gov.uk/tfl-annual-report-2019-20.pdf |archive-date=29 August 2020 |url-status=live |publisher=TfL | date=29 July 2020 |access-date=20 March 2021 |language = en-GB}}</ref><br /><ref name="QPR2020">{{cite web |title=Transport for London Quarterly performance reports|url=https://content.tfl.gov.uk/qpr4.pdf |archive-url=https://web.archive.org/web/20210706141835/https://content.tfl.gov.uk/qpr4.pdf |archive-date=6 July 2021 |url-status=live |publisher=TfL | date=July 2020 |access-date=20 March 2021 |language = en-GB}}</ref>
| align=center| <ref name="LRT">{{cite web |title=Light rail and tram statistics (LRT)|url=https://www.gov.uk/government/statistical-data-sets/light-rail-and-tram-statistics-lrt |publisher=Department for Transport |date=23 June 2021 |access-date=18 November 2021 |language = en-GB}}</ref><ref name="2021 Report">{{cite web |title=Transport for London Annual Report and Statement of Accounts 2020/21|url=https://content.tfl.gov.uk/tfl-annual-report-9-august-2021-acc.pdf |archive-url=https://web.archive.org/web/20210809103125/https://content.tfl.gov.uk/tfl-annual-report-9-august-2021-acc.pdf |archive-date=9 August 2021 |url-status=live|publisher=TfL | date=28 July 2021 |access-date=18 November 2021 |language = en-GB}}</ref><br /><ref name="QPR2021">{{cite web |title=Transport for London quarterly performance report|url=https://content.tfl.gov.uk/tfl-quarterly-performance-report-quarter-4-2020-21.pdf |archive-url=https://web.archive.org/web/20211014171504/https://content.tfl.gov.uk/tfl-quarterly-performance-report-quarter-4-2020-21.pdf |archive-date=14 October 2021 |url-status=live |publisher=TfL | date=May 2021 |access-date=18 November 2021 |language = en-GB}}</ref>
|-
| colspan="13" style="text-align:left;" |{{notelist}}
|}

Activities in the financial year 2020/21 were severely reduced by the impact of the [[COVID-19 pandemic|coronavirus pandemic]].

===Passenger numbers===
Detailed passenger journeys since Tramlink commenced operations in May 2000 were:
{|class="wikitable" style="text-align:center;"
|+ Estimated passenger journeys made on Tramlink per financial year
|-
! Year
! Passenger<br />journeys
! Year
! Passenger<br />journeys
! Year
! Passenger<br />journeys
!Year
!Passenger<br />journeys
|-
! 2000{{ndash}}01
| 15.0M
! 2007{{ndash}}08
| | 27.2M
! 2014{{ndash}}15
| | 30.7M
!2021-22
|19.1M
|-
! 2001{{ndash}}02
| 18.2M
! 2008{{ndash}}09
|27.2M
! 2015{{ndash}}16
| 27.0M
!2022-23
|20.9M
|-
! 2002{{ndash}}03
| 18.7M
! 2009{{ndash}}10
| 25.8M
! 2016{{ndash}}17
| 29.5M
!2023-24
| 20.0M
|-
! 2003{{ndash}}04
| 19.8M
! 2010{{ndash}}11
| 27.9M
! 2017{{ndash}}18
| 29.1M
!
|
|-
! 2004{{ndash}}05
| 22.0M
! 2011{{ndash}}12
| 28.6M
! 2018{{ndash}}19
| 28.7M
!
|
|-
! 2005{{ndash}}06
| 22.5M
! 2012{{ndash}}13
| 30.1M
! 2019{{ndash}}20
| 27.2M
!
|
|-
! 2006{{ndash}}07
| 24.6M
! 2013{{ndash}}14
| 31.2M
! 2020{{ndash}}21
|11.6M
!
|
|-
| colspan="08" style="background:#fff;"|Estimates from the [[Department for Transport]]<ref name="dftjour">{{cite web |title=Passenger journeys on light rail and trams by system: England - annual from 1983/84 |url=https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1182425/lrt0101.ods |access-date=14 June 2019 |publisher=Department For Transport |format=downloadable .ods [[OpenDocument]] file |language = en-GB}}</ref>
|}