Editing Telstra (section)

==Products and services==

===Fixed-line and mobile telephony===
{{Update|section|date=April 2020}}
[[File:Telstra Mobile Phone Tower.jpg|thumb|Telstra mobile phone [[base station]] in [[Wireless Hill Park]], Western Australia]]
[[File:Telstra payphone with Telstra Air WiFi hotspot.jpg|thumb|Telstra payphone with Telstra Air WiFi hotspot]]
[[File:Wadjemup 100121 gnangarra-162.JPG|thumb|Public phone box on [[Rottnest Island]] connecting via wireless]]

Telstra is Australia's incumbent and largest provider of [[Landline|fixed-line services]].<ref>{{cite report|url=https://www.thecie.com.au/wp-content/uploads/2015/06/CIE-Report_VHA_Consumer-outcomes-in-communications-markets-FINAL.pdf|title=Australia's telecommunications market structure|date=June 2015|publisher=The Centre for International Economics|access-date=11 June 2020|archive-date=28 March 2020|archive-url=https://web.archive.org/web/20200328165826/https://www.thecie.com.au/wp-content/uploads/2015/06/CIE-Report_VHA_Consumer-outcomes-in-communications-markets-FINAL.pdf|url-status=dead}}</ref><ref>{{Cite web |title=Australia: retail share for fixed line voice services by provider |url=https://www.statista.com/statistics/769439/australia-relative-retail-share-for-fixed-line-voice-services-by-provider/#:~:text=Telstra%20is%20the%20country's%20largest%20telecommunications%20company. |access-date=2024-08-15 |website=Statista |language=en}}</ref> These include home phone, business and other [[Public switched telephone network|PSTN]] products.<ref>{{Cite web |title=Telstra - Our company |url=https://telstra.com.au/content/tcom/aboutus/our-company |access-date=2024-07-13 |website=Telstra.com |language=en}}</ref>

Telstra outsources a significant portion of network installation and maintenance to private contractors and joint ventures, such as [[ABB|ABB Communications]] and [[Siemens-Thiess Communications Joint Venture|STCJV]] (Siemens Thiess Communications Joint Venture).<ref>{{cite web | title = List of Telstra contracted companies that supply home phone lines | publisher = Telstra | url = http://www.telstra.com.au/movinghome/newhome.cfm | access-date = 11 April 2010 | url-status = dead | archive-url = https://web.archive.org/web/20100327130418/http://www.telstra.com.au/movinghome/newhome.cfm | archive-date = 27 March 2010 | df = dmy-all }}</ref>

Telstra also owns and maintains the majority of Australia's [[Payphone|public telephones]].<ref>{{Cite web |last=Battersby |first=Lucy |date=2013-02-01 |title=Telstra strikes a deal on payphones |url=https://www.smh.com.au/business/telstra-strikes-a-deal-on-payphones-20130201-2dqcl.html |access-date=2023-01-16 |website=The Sydney Morning Herald |language=en}}</ref> In 2006, Telstra announced it would remove many of the phones, citing vandalism and the increasing adoption of [[mobile telephone]]s.<ref>{{cite news|last=Alberici|first=Emma|title=Telstra to cut number of pay phones|url=http://www.abc.net.au/7.30/content/2006/s1574374.htm|access-date=5 October 2011|work=The 7.30 Report|publisher=Australian Broadcasting Corporation|date=20 February 2006|url-status=dead|archive-url=https://web.archive.org/web/20140430063605/http://www.abc.net.au/7.30/content/2006/s1574374.htm|archive-date=30 April 2014}}</ref> Telstra's support page has a payphones section where information about their plans to add, remove, or move payphones can be found.<ref>{{Cite web |title=Payphones |url=https://www.acma.gov.au/payphones |website=[[Australian Communications and Media Authority]]}}</ref>

Telstra Mobile is Australia's largest mobile telephone service providers, in terms of both subscriptions and coverage.<ref name="cellular-news">{{Cite news | title = Telstra Reports 2 Million Hsdpa Subscribers | url = http://www.cellular-news.com/story/28136.php | publisher = cellular-news |date=17 December 2007|archive-url=https://web.archive.org/web/20151016045219/http://www.cellular-news.com/story/28136.php|archive-date=16 October 2015}}</ref><ref name="TheAge">{{cite news |last=Barker |first=Garry | title = Telstra to make Next G biggest, fastest in world | url = http://www.theage.com.au/news/business/telstra-to-make-next-g-biggest-fastest-in-world/2007/02/13/1171128974088.html | newspaper = The Age | archive-url=https://web.archive.org/web/20131115104515/http://www.theage.com.au/news/business/telstra-to-make-next-g-biggest-fastest-in-world/2007/02/13/1171128974088.html|archive-date=15 November 2013 | date=14 February 2007 | location=Melbourne}}</ref> Telstra operates Australia's largest [[Global System for Mobile Communications|GSM]] and [[3G]] [[Universal Mobile Telecommunications System|UMTS]] (branded as [[Next G]]) mobile telephony networks in Australia,<ref>{{cite web | title = About Telstra&nbsp;– Fact Sheet&nbsp;– Mobiles | url = http://www.telstra.com.au/abouttelstra/corp/facts/mobiles.cfm | access-date =11 April 2010
|archive-url = https://web.archive.org/web/20071026164005/http://www.telstra.com.au/abouttelstra/corp/facts/mobiles.cfm |archive-date = 26 October 2007}}</ref> as well as holding a 50% stake in the 3GIS Ltd 2100&nbsp;MHz UMTS network infrastructure, shared with Hutchison (Three).{{Citation needed|date=April 2008}} In September 2007, Telstra had an estimated 9.3M mobile subscribers.<ref name="cellular-news" /> Telstra Mobile services are available in post-paid and prepaid payment types, known as Telstra Pre-Paid (formerly communic8 Pre-Paid).<ref>{{cite web |url=http://telstraprepaidplus.com.au |title=Telstraprepaidplus.com.au |publisher=Telstraprepaidplus.com.au |access-date=22 August 2010 |url-status=live |archive-url=https://web.archive.org/web/20100810185522/http://telstraprepaidplus.com.au/ |archive-date=10 August 2010 }}</ref>

Telstra's [[GSM]] network was the first digital mobile network in Australia. It was launched in April 1993 on the 900&nbsp;MHz band as "Telstra MobileNet Digital".<ref name="GSM Association">{{cite web|title=GSM Roaming Australia |url=http://www.gsmworld.com/roaming/gsminfo/cou_au.shtml |url-status=dead |archive-url=https://web.archive.org/web/20130526015240/http://www.gsmworld.com/roaming/gsminfo/cou_au.shtml |archive-date=26 May 2013 }}</ref> The GSM network has carried the majority of Telstra's mobile subscribers for the last 10 years and has seen numerous upgrades.{{Citation needed|date=April 2008}} 1800&nbsp;MHz capacity channels were added to the network in the late 1990s as well as [[GPRS]] packet data transmission capabilities. As part of the [[UMTS]] Next G deployment, the GSM network was also upgraded to a full [[EDGE (telecommunication)|EDGE]] data transmission capability in 2006 providing data transmission capabilities greater than 40&nbsp;kbit/s on its GSM network.<ref name="Global mobile Suppliers Association">{{cite web |title = EDGE Databank |url = http://www.gsacom.com/gsm_3g/edge_databank.php4#EDGE_Fact_Sheet |url-status = dead |archive-url = https://web.archive.org/web/20080509055811/http://www.gsacom.com/gsm_3g/edge_databank.php4#EDGE_Fact_Sheet |archive-date = 9 May 2008 }}</ref>

In 1981, Telstra (then Telecom Australia) was the first company to provide mobile telephony services in Australia. The first automated mobile service operated in the major capital cities on 500&nbsp;MHz using the '007' dialling prefix. This network only provided "car phone" capabilities to subscribers as portable hand-held terminals were not practical at that time. The first cellular system in Australia offering portable hand-held phones was launched by Telstra in 1987 using the [[Advanced Mobile Phone System|AMPS]] analogue standard on the 800&nbsp;MHz band. This network at its peak had over 1 million subscribers, but was mandated by the government to be closed down by 2000, partially due to privacy concerns which resulted from the AMPS technology, but also because of arrangements undertaken to secure sufficient interest in the GSM network licenses offered in 1992 to competitors. A license condition placed on Telstra to maintain an equivalent coverage footprint at the time resulted in Telstra deciding to deploy an IS-95 CDMA network in its place.

Telstra operated over 7,400 Next G Base Stations in 2010.<ref>{{cite web |url=http://www.itwire.com/your-it-news/mobility/39578-next-g-at-42mbps-to-be-available-in-100-regional-towns |title=Next G at 42Mbps to be available in 100 regional towns |publisher=iTWire |date=4 June 2010 |access-date=22 August 2010 |url-status=live |archive-url=https://web.archive.org/web/20100806211830/http://www.itwire.com/your-it-news/mobility/39578-next-g-at-42mbps-to-be-available-in-100-regional-towns |archive-date=6 August 2010 }}</ref>

===Internet===

====Wholesale====
[[File:Telstra sign.jpg|right|thumb|Telstra logo on the side of an exchange building.]]

Telstra Wholesale<ref>{{cite web |title = Telstra Wholesale Website |url = http://telstrawholesale.com |url-status = live |archive-url = https://web.archive.org/web/20160220141211/http://telstrawholesale.com/ |archive-date = 20 February 2016 }}</ref> provides products such as [[Data (computing)|Data]], [[Mobile phone operator|Mobile]], Voice, and other Facilities (including Co-location and Duct Access)<ref>{{cite web |title = Telstra Wholesale Products and Solutions |url = http://telstrawholesale.com.au/products/ |url-status = live |archive-url = https://web.archive.org/web/20160228160506/http://telstrawholesale.com.au/products/ |archive-date = 28 February 2016 }}</ref> to other companies and organisations for re-sale.<ref>{{cite web |title = Information on becoming a Telstra Wholesale customer |url = http://telstrawholesale.com/dobusiness/become-a-customer/become-a-customer.htm |url-status = dead |archive-url = https://web.archive.org/web/20160119194429/http://telstrawholesale.com/dobusiness/become-a-customer/become-a-customer.htm |archive-date = 19 January 2016 }}</ref> Telstra Wholesale also provides operational support for its customers,<ref>{{cite web |title = Telstra Wholesale Operational Support |url = http://telstrawholesale.com.au/operationalsupport |url-status = dead |archive-url = https://web.archive.org/web/20160305181307/http://telstrawholesale.com.au/operationalsupport |archive-date = 5 March 2016 }}</ref> and facilities for international customers such as International Data Transport and [[Intellectual property|IP]] Transport.<ref>{{cite web |title = Telstra Wholesale International |url = http://telstrawholesale.com.au/products/international |url-status = dead |archive-url = https://web.archive.org/web/20110706112428/http://telstrawholesale.com.au/products/international/ |archive-date = 6 July 2011 }}</ref>

Due to Telstra's position as Australia's incumbent telecommunications provider, Telstra Wholesale is the incumbent and dominant wholesaler of ADSL services to other Internet Service Providers. Telstra installed the first [[Digital subscriber line access multiplexer|DSLAM]]s in exchanges prior to 2000, and began wholesaling access in late 2000.<ref>{{Cite news | url=http://whirlpool.net.au/article.cfm/118 | title=Telstra pressure increases as more ISPs join ADSL race | publisher=Whirlpool (website) | date=5 September 2000 | access-date=14 October 2006 | url-status=live | archive-url=https://web.archive.org/web/20060827072329/http://whirlpool.net.au/article.cfm/118 | archive-date=27 August 2006 | df=dmy-all }}</ref> Telstra Wholesale has a comprehensive network of ADSL DSLAMs (the largest in Australia) and allows competitors access to each Telstra DSLAM at up to ADSL2+ speeds if available, and at ADSL1 speeds should 2+ be unavailable.

Since 2013, Telstra has wholesaled its 3G and 4G network. However the wholesale product only gives access to 7000 of Telstra's over 8000 base stations, and does not include access to its faster 4GX and 5G networks.

====Retail internet====
As an [[internet service provider]] (ISP), Telstra provides internet services for personal and business clients. Telstra uses various delivery methods for its internet products via BigPond (now Telstra Media<ref>{{Cite web|url=https://www.wmtips.com/tools/info/media.telstra.com.au|title=media.telstra.com.au - Website Information|website=www.wmtips.com}}</ref>), including [[ADSL]], [[Cable Internet]], [[Dialup]], [[Satellite]], and [[Wireless Internet]] (through the Next G network)).

At the end of the 2007 financial year, BigPond had over two million broadband subscribers.<ref>{{cite web|title=Annual Report 2007&nbsp;– Full Year Results and Operations Review (Page 46) |url=http://www.telstra.com.au/abouttelstra/investor/docs/tls542_fyr2007.pdf |url-status=dead |archive-url=https://web.archive.org/web/20090327022021/http://www.telstra.com.au/abouttelstra/investor/docs/tls542_fyr2007.pdf |archive-date=27 March 2009 }}</ref> In 2007 a survey of 14,000 people by [[Nextmedia#Out of print magazines|PC Authority]]<ref>
*https://www.crn.com.au/feature/who-were-the-biggest-winners-of-2007-102183
*https://www.crn.com.au/feature/reliability-and-service-awards-2006-70993
*https://www.crn.com.au/news/spot-yourself-at-the-pc-authority-rs-awards-98798</ref> magazine found BigPond users rated poorly for customer service, and less than a third considered their service value for money. However, BigPond argued that the survey's structure had encouraged people to provide extreme opinions.<ref>{{cite news|url=http://www.news.com.au/technology/telstras-bigpond-bombs-out-with-users/story-e6frfrnr-1111115054198?from=mostpop|title=Telstra's BigPond bombs out with consumers|last=Ramadge|first=A|date=7 December 2007|publisher=News.com.au|access-date=17 March 2010|url-status=live|archive-url=https://web.archive.org/web/20110604230539/http://www.news.com.au/technology/telstras-bigpond-bombs-out-with-users/story-e6frfrnr-1111115054198?from=mostpop|archive-date=4 June 2011}}</ref> In January 2009, Telstra was ranked as the top Australian ISP in terms of performance by [[Epitiro]].<ref>{{cite news|last=Pauli|first=Darren|title=Benchmarker defends Oz broadband report|url=http://www.computerworld.com.au/article/276893/benchmarker_defends_oz_broadband_report_/|access-date=5 October 2011|work=Computerworld|date=17 February 2009|url-status=dead|archive-url=https://web.archive.org/web/20150509043154/http://www.computerworld.com.au/article/276893/benchmarker_defends_oz_broadband_report_/|archive-date=9 May 2015}}</ref>

=====Cable internet=====
*'''Cable''' – Telstra is Australia's largest provider of [[Cable Internet access]], which covers parts of Australia's main cities ([[Melbourne]], [[Brisbane]], [[Perth]], [[Sydney]], [[Adelaide]] and the [[Gold Coast, Queensland|Gold Coast]]). Speeds available are 'Turbo' (8&nbsp;Mbit/s [[downstream (networking)|downstream]], 128&nbsp;kbit/s [[upstream (networking)|upstream]]), 'Elite' (30&nbsp;Mbit/s down, 1&nbsp;Mbit/s up) and 'Ultimate' (100&nbsp;Mbit/s down, 2&nbsp;Mbit/s up).
Telstra owned and operated the largest [[cable modem|cable internet]] Hybrid Fibre cable network in Australia.{{citation needed|date=November 2011}} Telstra Cable operates in selected cities and areas of Australia including ([[Melbourne]], [[Brisbane]], [[Canberra]], [[Sydney]], [[Perth]], [[Adelaide]] and the [[Gold Coast, Queensland|Gold Coast]]), providing downstream speeds of up to 30&nbsp;Mbit/s in selected areas. The upgrade to 100&nbsp;Mbit/s was complete in Melbourne by Christmas 2009, and launched the new DOCSIS 3.0 services on 1 December 2009 before the deadline.

This network has since been acquired by the National Broadband Network Company (NBNCo) for public cable broadband but is still used to distribute Cable TV under the Foxtel brand.

=====ADSL internet=====
*'''ADSL''' – Telstra provides both [[ADSL]] and [[ADSL2+]] services where available, with speeds ranging from 256&nbsp;kbit/s down/64&nbsp;kbit/s up to 20&nbsp;Mbit/s down/1&nbsp;Mbit/s up. The current speeds available on ADSL plans that Telstra offers are "up to" 1.5&nbsp;Mbit/s down/256&nbsp;kbit/s up, "up to" 8&nbsp;Mbit/s down/384&nbsp;kbit/s up and "up to" 20&nbsp;Mbit/s down/1&nbsp;Mbit/s up.
:'''Naked DSL''' – A six-week trial of two kinds of naked DSL to "assess customer demand" was launched on 1 June 2010. 'Pure DSL' having the ability to receive incoming calls and make emergency calls, and 'Naked DSL' being offered without a dial tone.<ref>{{cite web|url=https://www.zdnet.com/home-and-office/networking/telstra-bigpond-trials-naked-dsl/ |title=Telstra BigPond trials naked DSL |publisher=Ben Grubb, ZDNet.au |date=2 June 2010 |access-date=2 June 2010| archive-url= https://web.archive.org/web/20100604030756/http://www.zdnet.com.au/telstra-bigpond-trials-naked-dsl-339303582.htm| archive-date= 4 June 2010 | url-status= live}}</ref>

On 10 November 2006, Telstra made two major changes to their ADSL network. The first was an increase of wholesale ADSL speeds from 1.5&nbsp;Mbit/s/256&nbsp;kbit/s to 8&nbsp;Mbit/s/384&nbsp;kbit/s. Telstra also released an ADSL2+ broadband service offering download speeds of up to 24&nbsp;Mbit/s from exchanges where competitors were already offering ADSL2+ services.

On 6 February 2008, Telstra announced that it would activate high-speed ADSL2+ broadband in a further 900 telephone exchanges serving 2.4&nbsp;million consumers across every state and territory in Australia. Telstra also claimed that it has received assurances from the Government that it would not be forced to wholesale these services to other providers, and that the move came "after the Government made clear it did not consider a compelling case had been made for regulating third-party access to the service&nbsp;– an assurance sought by Telstra for more than one year".<ref>{{cite news|last=Corner|first=Stuart|title=Telstra ADSL2+ 'spin' is breathtaking|url=http://www.itwire.com/content/view/16489/1095/|access-date=5 October 2011|publisher=iTWire|date=6 February 2008|url-status=dead|archive-url=https://web.archive.org/web/20120612044137/http://www.itwire.com/content/view/16489/1095/|archive-date=12 June 2012}}</ref>

On 10 June 2008, it was announced that Telstra was in discussions with some wholesale customers in reference to wholesaling ADSL2+ services.<ref>{{cite news|last=Coleman|first=Luke|title=Telstra's reversal: preparing to wholesale ADSL2+|url=http://techday.com/telco-review/news/telstras-reversal-preparing-to-wholesale-adsl2/11384/|access-date=31 January 2014|publisher=TechDay|date=10 June 2008|url-status=dead|archive-url=https://web.archive.org/web/20140202161511/http://techday.com/telco-review/news/telstras-reversal-preparing-to-wholesale-adsl2/11384/|archive-date=2 February 2014}}</ref>

=====Mobile broadband=====
* '''Mobile Broadband''' – Through their [[Telstra Mobile|Next G]] network, Telstra provides the largest wireless network coverage in Australia, reaching 99% of the population.<ref name="nextgcoverage">{{cite web|url=http://www.telstra.com.au/mobile/networks/coverage/broadband.html|title=uMobile Broadband Coverage|publisher=Telstra|access-date=19 January 2010| archive-url= https://web.archive.org/web/20100123084303/http://www.telstra.com.au/mobile/networks/coverage/broadband.html| archive-date= 23 January 2010 | url-status= live}}</ref> Download speeds on the 3G network range from 256&nbsp;kbit/s to 3.5&nbsp;Mbit/s in regional and interurban areas, and "up to" 21&nbsp;Mbit/s in metropolitan and city areas. Download speeds on the 4G Network are "up to" 100&nbsp;Mbit/s. The Telstra mobile network now has 4GX and 5G in all capital CBDs and selected suburban and regional areas and is progressively rolling out. In other coverage areas around Australia, Mobile devices that are capable will automatically switch to the fastest available 5G 4G or 3G. Typical download speeds in 4GX areas are 5 -300&nbsp;Mbit/s with category 16 devices, 5–200&nbsp;Mbit/s with category 11 devices, 5–150&nbsp;Mbit/s with category 9 devices, 2–100&nbsp;Mbit/s with category 6 devices, and 2–75&nbsp;Mbit/s with category 4 devices. Telstra also provides wireless '[[Hotspot (Wi-Fi)|hot spots]]'.<ref>{{cite web |url=http://www.telstra.com.au/wirelesshotspots/index.htm |title=Telstra Wireless Hotspots |publisher=Telstra.com.au |access-date=19 January 2010 |archive-url=https://web.archive.org/web/20091228021456/http://www.telstra.com.au/wirelesshotspots/index.htm |archive-date=28 December 2009 |url-status=dead }}</ref>

=====Satellite internet=====
* '''Satellite''' – Telstra provides satellite internet mainly for regional customers who are too far away from the exchange to get ADSL, and cannot get Cable. Satellite is delivered via 2 way Satellite with speeds ranging from 256&nbsp;kbit/s down/64&nbsp;kbit/s up to 800&nbsp;kbit/s down/128&nbsp;kbit/s up.<ref>{{cite web |url=http://my.bigpond.com/internetplans/broadband/satellite/2_way_plans/default.jsp |title=Satellite plans and pricing |publisher=My.bigpond.com |access-date=19 January 2010 |url-status=live |archive-url=https://web.archive.org/web/20090228170107/http://my.bigpond.com/internetplans/broadband/satellite/2_way_plans/default.jsp |archive-date=28 February 2009 }}</ref>

=====Dial-up internet=====
* '''Dial-up''' – Telstra offered dialup internet from 1995 until early 2015. However they have now ceased selling the service, and existing retail and wholesale customers have been migrated off of Dial-up.<ref>{{cite web|url=http://www.businessinsider.com.au/there-are-still-150000-australians-using-dial-up-internet-and-telstra-plans-to-cut-them-off-in-december-2015-6|title=Telstra will eliminate the last of its dial-up services by the end of the year|author=Peter Terlato|work=Business Insider Australia|url-status=dead|archive-url=https://web.archive.org/web/20150730102745/http://www.businessinsider.com.au/there-are-still-150000-australians-using-dial-up-internet-and-telstra-plans-to-cut-them-off-in-december-2015-6/|archive-date=30 July 2015}}</ref>

===Low-cost mobile and internet brand===
In October 2013 Telstra launched "Belong", a low-cost mobile and internet service provider.<ref>{{cite web|url=http://www.afr.com/business/telecommunications/telstra-gives-subsidiary-internet-provider-belong-a-push-along-20140610-iwnqw|title=Telstra gives subsidiary internet provider Belong a push along|date=11 June 2014|url-status=live|archive-url=https://web.archive.org/web/20170817075420/http://www.afr.com/business/telecommunications/telstra-gives-subsidiary-internet-provider-belong-a-push-along-20140610-iwnqw|archive-date=17 August 2017}}</ref> As of February 2020, Belong has over 600,000 services made up of almost 340,000 mobile services and around 300,000 broadband internet services.<ref>{{Cite web|last=Duckett|first=Chris|title=Belong drives Telstra network additions in lean first half|url=https://www.zdnet.com/article/belong-drives-telstra-network-additions-in-lean-first-half/|access-date=2021-05-12|publisher=ZDNet|language=en|archive-date=30 October 2020|archive-url=https://web.archive.org/web/20201030202651/https://www.zdnet.com/article/belong-drives-telstra-network-additions-in-lean-first-half/|url-status=live}}</ref> Belong is Australia's first carbon neutral telecommunications provider<ref>{{Cite web|last=Schmidt|first=Chantelle|date=25 August 2020|title=Belong is the first carbon neutral-certified telco under Australia's Climate Active program – here's how it achieved that|url=https://www.businessinsider.com.au/belong-is-the-first-carbon-neutral-certified-telco-under-australias-climate-active-program-heres-how-it-achieved-that-2020-8|access-date=2021-05-12|website=Business Insider Australia|language=en|archive-date=12 May 2021|archive-url=https://web.archive.org/web/20210512121451/https://www.businessinsider.com.au/belong-is-the-first-carbon-neutral-certified-telco-under-australias-climate-active-program-heres-how-it-achieved-that-2020-8|url-status=dead}}</ref> certified by Climate Active, a partnership between the Australian Government and businesses that encourages voluntary action to reduce the impacts of climate change.<ref>{{Cite web|last=Department of Industry|first=Science|date=24 July 2020|title=Climate Active|url=https://www.industry.gov.au/regulations-and-standards/climate-active|access-date=2021-05-12|website=Department of Industry, Science, Energy and Resources|archive-date=22 May 2021|archive-url=https://web.archive.org/web/20210522022558/https://www.industry.gov.au/regulations-and-standards/climate-active|url-status=live}}</ref>

===Subscription television===
Telstra's Hybrid Fibre Coax (HFC) (commonly referred to as "cable") network is one of the delivery systems used by the Australian Subscription Television provider [[Foxtel]]. Telstra owns 35% of Foxtel in a joint venture with [[News Corp Australia]] who own the remainder.<ref name="Fox Sports and Foxtel merger">{{cite web|title=Fox Sports and Foxtel merger|url=https://finance.nine.com.au/2018/03/06/10/34/news-corp-and-telstra-green-light-foxtel-and-fox-sports-merger|publisher=9News|date=6 March 2018|access-date=6 March 2018|url-status=live|archive-url=https://web.archive.org/web/20180427073743/https://finance.nine.com.au/2018/03/06/10/34/news-corp-and-telstra-green-light-foxtel-and-fox-sports-merger|archive-date=27 April 2018}}</ref> Telstra also sell Foxtel's "iQ digital-video-recorder" to customers in Foxtel's service area (as "Foxtel from Telstra"). Telstra offers discounts for Telstra full-service fixed-line customers, with internet, pay TV and/or mobile services with Telstra. Such discounts can include free installation and the first month of the best Foxtel package (all channels) for free.<ref>{{cite web |url=http://www.foxtel.com.au/landing/nothing/melting/1.htm?ac=homepage |title=Foxtel Summer Deal by Telstra |publisher=Foxtel.com.au |access-date=22 August 2010 |url-status=live |archive-url=https://web.archive.org/web/20080609073032/http://www.foxtel.com.au/landing/nothing/melting/1.htm?ac=homepage |archive-date=9 June 2008 }}</ref>

===Entertainment and content===

====BigPond Music====

[[MOG (online music)|MOG]], a subscription online music service and blog network, announced a partnership with Telstra offer their product in Australia – the first region outside of the United States to have access.<ref>{{cite web |url=http://exchange.telstra.com.au/2012/04/17/mog-powered-by-telstra-a-massive-deal-for-music-lovers/ |title=MOG powered by Telstra – A massive deal for music lovers &#124; Telstra Exchange |publisher=Exchange.telstra.com.au |access-date=10 February 2013 |url-status=live |archive-url=https://web.archive.org/web/20130427061107/http://exchange.telstra.com.au/2012/04/17/mog-powered-by-telstra-a-massive-deal-for-music-lovers/ |archive-date=27 April 2013 }}</ref> Telstra and MOG launched under the BigPond Music branding on 21 June 2012,<ref>[http://blog.mog.com/post.php?num=638184929] {{webarchive|url=https://web.archive.org/web/20120629013437/http://blog.mog.com/post.php?num=638184929|date=29 June 2012}}</ref>   

====BigPond Games and GameArena====

GameArena was a website dedicated to [[video gaming]] operating under the BigPond brand that was managed by Mammoth Media and based on the east coast of Australia. The site provided news, downloads and servers primarily for the [[Personal computer|PC]], and [[Mac (computer)|Mac]], though it later branched out to include console sites. GameArena provided an online game shop GameNow, which sported various benefits to Telstra customers.<ref name="shop2">{{cite web |url=http://www.itwire.com/content/view/4702/127/ |title=ITWire – Telstra BigPond to sell PC games by download |access-date=27 February 2008 |url-status=dead |archive-url=https://web.archive.org/web/20080314191225/http://www.itwire.com/content/view/4702/127/ |archive-date=14 March 2008 }} ITWire article on GameNow</ref>

Usage of the GameArena file library, gaming servers and booking service were freely available to anyone, but provided specific advantages to Telstra customers such as preference in downloads and unmetered usage, as well as various bonuses in competitions. In 2005, GameArena went through a new shift with the merging of GameNow and Gameshop into itself. The name became simply BigPond GameArena.<ref name="shop">[http://pcworld.idg.com.au/index.php?id=976973335 GameNow to game on - demand] {{Webarchive|url=https://web.archive.org/web/20070926221857/http://pcworld.idg.com.au/index.php?id=976973335|date=26 September 2007}} PC World GameArena article</ref>

GameArena once operated over 100 gaming servers, which were monitored by a volunteer force of administrators, known as GameOps. ''GameCreate'' was a service offered free of charge where users may book a server for a specific game for a 2-hour period of time. This server was private and could be used for either ladder training or social events.<ref name="servers">{{cite web |url=http://www.gamearena.com.au/getconnected/servers/ |title=All Game Servers – BigPond GameArena |access-date=23 December 2007 |url-status=dead |archive-url=https://web.archive.org/web/20070927203652/http://www.gamearena.com.au/getconnected/servers/ |archive-date=27 September 2007 }} GameArena list of servers</ref>

GameArena servers and its website closed on 20 October 2014.<ref>{{cite web | url = http://www.mcvpacific.com/news/read/telstra-confirms-it-is-closing-game-arena/0138403 | title = Telstra confirms it is closing Game Arena | date = 16 September 2014 | access-date = 30 June 2015 | publisher = MCV Pacific | archive-url = https://web.archive.org/web/20160305031538/http://www.mcvpacific.com/news/read/telstra-confirms-it-is-closing-game-arena/0138403 | archive-date = 5 March 2016 | url-status = dead }}</ref>

====The Pond in ''Second Life''====
Telstra BigPond owned and operated a number of virtual islands in the online game ''[[Second Life]]''<ref>{{cite web |url=http://my.bigpond.com/pond/secondlife |title=The Pond on Second Life |publisher=My.bigpond.com |access-date=23 November 2011 |archive-date=12 October 2009 |archive-url=https://web.archive.org/web/20091012161833/http://my.bigpond.com/pond/secondlife/ |url-status=live }}</ref> for approximately three years. BigPond closed its ''Second Life'' presence in December 2009.<ref>{{cite web|url=https://www.smh.com.au/technology/technology-news/bigpond-pulls-plug-on-second-life-20091117-ijq2.html |first=Louisa | last=Hearn |title=BigPond pulls plug on Second Life |work=The Sydney Morning Herald |date=17 November 2009 |access-date=19 January 2010| archive-url= https://web.archive.org/web/20100120164824/http://www.smh.com.au/technology/technology-news/bigpond-pulls-plug-on-second-life-20091117-ijq2.html| archive-date= 20 January 2010 | url-status= live}}</ref>

====Facebook====
In 2011, Telstra launched "Blurtl", a Facebook application that allows the user to leave audio messages on their Facebook walls.<ref>{{cite news|last=Harbison|first=Niall|title=Australian telecom company launches one of the smartest Facebook apps to date|url=https://thenextweb.com/socialmedia/2011/05/31/australian-telecom-company-launches-one-of-the-smartest-facebook-apps-to-date/|access-date=5 October 2011|publisher=TNW|date=31 May 2011|url-status=live|archive-url=https://web.archive.org/web/20110901143151/http://thenextweb.com/socialmedia/2011/05/31/australian-telecom-company-launches-one-of-the-smartest-facebook-apps-to-date/|archive-date=1 September 2011}}</ref>

==== Payphones ====
In 2021, Telstra made its [[pay phone]]s free
* so that they can be used in emergencies
** for when [[mobile phones]] are out of service due fire, flood, storms, flat batteries, no nearby mobile tower, etc.
* declining use would have meant that the cost of collection exceeded the revenue anyhow
* for the benefit of people without a [[mobile phone]]
* good publicity