Editing Chatbot (section)

== Impact on jobs ==
Chatbots and technology in general used to automate repetitive tasks. But advanced chatbots like [[ChatGPT]] are also targeting high-paying, creative, and knowledge-based jobs, raising concerns about workforce disruption and quality trade-offs in favor of cost-cutting.<ref>{{Cite news |date=June 2, 2023 |title=ChatGPT took their jobs. Now they walk dogs and fix air conditioners. |url=https://www.washingtonpost.com/technology/2023/06/02/ai-taking-jobs/ |newspaper=The Washington Post}}</ref>

Chatbots are increasingly used by [[small and medium enterprises]], to handle customer interactions efficiently, reducing reliance on large [[Call centre|call centers]] and lowering operational costs.<ref>{{Cite journal |last1=Haugeland |first1=Isabel Kathleen Fornell |last2=Følstad |first2=Asbjørn |last3=Taylor |first3=Cameron |last4=Bjørkli |first4=Cato Alexander |date=2022-05-01 |title=Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design |url=https://www.sciencedirect.com/science/article/pii/S1071581922000179 |journal=International Journal of Human-Computer Studies |volume=161 |pages=102788 |doi=10.1016/j.ijhcs.2022.102788 |issn=1071-5819|hdl=10852/104483 |hdl-access=free }}</ref>

[[Prompt engineering]], the task of designing and refining prompts (inputs) leading to desired AI-generated responses has quickly gained significant demand with the advent of large language models,<ref>{{Cite news |date=March 12, 2024 |title=The Future Belongs to Prompt Engineers |url=https://www.inc.com/howard-tullman/the-future-belongs-to-prompt-engineers.html |work=Inc.}}</ref> although the viability of this job is questioned due to new techniques for automating prompt engineering.<ref>{{Cite web |date=November 19, 2024 |title=Is The End of Prompt Engineering Here? |url=https://www.theinformation.com/articles/is-the-end-of-prompt-engineering-here |access-date=2024-12-14 |website=The Information |language=en}}</ref>