Editing Amtrak (section)

==On-board services==

===Classes of service===
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[[File:Viewliner (13970131747).jpg|thumb|right|The interior of a [[Viewliner]] sleeping car bedroom with the lower bed down]]
[[File:Amfleet (14156927994).jpg|thumb|right|The interior of a long-distance [[Amfleet|Amfleet II]] coach]]
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Amtrak offers four classes of service: First Class, First Class Sleeper Service, Business Class, and Coach Class:<ref>{{Cite web |title=Train Onboard Features & Amenities |url=https://www.amtrak.com/onboard |access-date=December 30, 2022 |website=Amtrak |language=en |archive-date=December 30, 2022 |archive-url=https://web.archive.org/web/20221230172604/https://www.amtrak.com/onboard |url-status=live }}</ref>
* '''First Class''': First Class service is only offered on the ''[[Acela]]''. Seats are larger than those of Business Class and come in a variety of seating styles (single, facing singles with table, double, facing doubles with table and wheelchair accessible). First Class is located in a separate car from business class and is located at the end of the train (to reduce the number of passengers walking in the aisles). A car attendant provides passengers with hot towel service, a complimentary meal and alcoholic beverages.<ref>{{Cite web |title=First Class Seating |url=https://www.amtrak.com/first-class-seat |access-date=December 30, 2022 |website=Amtrak |language=en |archive-date=December 30, 2022 |archive-url=https://web.archive.org/web/20221230172606/https://www.amtrak.com/first-class-seat |url-status=live }}</ref> First Class passengers have access to lounges located at most larger stations.<ref name="Lounges" />
* '''First Class Sleeper Service''': Private room accommodations on long-distance trains, including [[roomette]]s, bedrooms, bedroom suites, accessible bedrooms, and, on some trains, family bedrooms. Included in the price of a room are attendant service and on most routes, full hot meals. At night, attendants convert rooms into sleeping areas with fold-down beds and linens. Shower facilities with towels and bar soap are available. Complimentary juice, coffee and bottled water are included as well. [[Sleeping car|Sleeper car]] passengers have access to all passenger facilities aboard the train and lounges located at select stations.<ref name="Lounges" />
* '''Business Class''': Business Class seating is offered on the ''Acela'', ''[[Northeast Regional]]'', many short-haul corridor trains and some long-distance trains. It is the standard class of service on the ''Acela.'' On all other trains where it is offered, Business Class is located in a dedicated car or section of the train. While the specific features vary by route, many include extra legroom and complimentary non-alcoholic drinks. Seats in business class recline and feature a fold-down tray table, footrest, individual reading light, and power outlet.<ref>{{Cite web |title=Business Class Seating |url=https://www.amtrak.com/business-class |access-date=December 30, 2022 |website=Amtrak |language=en}}</ref> Passengers have access to some lounges, but busier locations may exclude Business Class customers.<ref name="Lounges" />
* {{anchor|quiet car}}'''Coach Class''': Coach Class is the standard class of service on all Amtrak trains except the ''Acela''. Seats in coach recline and feature a fold-down tray table, footrest, individual reading light, and power outlet. Coach cars on long-distance trains are configured with fewer seats per car so that passengers have additional legroom and seats which are equipped with leg rests.<ref>{{Cite web |title=Coach Class Seating on Reserved Services |url=https://www.amtrak.com/reserved-coach-class-seat |access-date=December 30, 2022 |website=Amtrak |language=en |archive-date=December 30, 2022 |archive-url=https://web.archive.org/web/20221230172607/https://www.amtrak.com/reserved-coach-class-seat |url-status=live }}</ref><ref>{{Cite web |title=Coach Seating on Unreserved Services |url=https://www.amtrak.com/unreserved-coach-class-seat |access-date=December 30, 2022 |website=Amtrak |language=en |archive-date=December 30, 2022 |archive-url=https://web.archive.org/web/20221230172606/https://www.amtrak.com/unreserved-coach-class-seat |url-status=live }}</ref> Some corridor and short-distance trains have one coach car designated as a "quiet car" where loud conversation, phone calls, and sound played from electronic devices are not permitted.<ref>{{Cite web |title=Amtrak Quiet Car |url=https://www.amtrak.com/quiet-car |publisher=Amtrak |access-date=June 5, 2023 |archive-date=June 25, 2023 |archive-url=https://web.archive.org/web/20230625052110/https://www.amtrak.com/quiet-car |url-status=live }}</ref><ref>{{Cite web |date=November 14, 2014 |title=Sound of Silence: The Amtrak Quiet Car |url=http://blog.amtrak.com/2014/11/sound-silence-amtrak-quiet-car/ |publisher=Amtrak |access-date=June 6, 2023 |archive-date=April 2, 2023 |archive-url=https://web.archive.org/web/20230402134013/https://blog.amtrak.com/2014/11/sound-silence-amtrak-quiet-car/ |url-status=dead }}</ref>

===Wi-Fi and electronic services===
Amtrak first offered free [[Wi-Fi]] service to passengers aboard the ''Downeaster'' in 2008, the ''Acela'' and the ''[[Northeast Regional]]'' trains on the NEC in 2010, and the ''[[Amtrak Cascades]]'' in 2011. In February 2014, Amtrak rolled out Wi-Fi on corridor trains out of Chicago. When all the Midwest cars offer the AmtrakConnect service, about 85% of all Amtrak passengers nationwide will have Wi-Fi access.<ref>{{cite web|url=http://www.amtrak.com/journey-with-wi-fi-train-station|access-date=August 27, 2012|title=Journey with Wi-Fi|website=Amtrak|archive-date=August 28, 2012|archive-url=https://web.archive.org/web/20120828224128/http://www.amtrak.com/journey-with-wi-fi-train-station|url-status=live}}</ref><ref>{{Cite press release|title=AmtrakConnect® Wi-Fi Coming To Midwest Corridors |date=December 19, 2013 |publisher=Amtrak|url=http://www.amtrak.com/ccurl/92/472/Amtrak-Midwest-Wi-Fi-ATK-13-154.pdf|archive-url=https://web.archive.org/web/20140203144227/http://www.amtrak.com/ccurl/92/472/Amtrak-Midwest-Wi-Fi-ATK-13-154.pdf|archive-date=February 3, 2014}}</ref> {{as of|2014}}, most Amtrak passengers have access to free Wi-Fi. The service has developed a reputation for being unreliable and slow due to its cellular network connection;<ref>{{cite news| url=https://www.economist.com/blogs/gulliver/2011/12/wireless-internet-amtrak| title=Wi-Fi should actually work| newspaper=The Economist| date=December 20, 2011| access-date=July 13, 2017| archive-date=July 2, 2017| archive-url=https://web.archive.org/web/20170702111913/http://www.economist.com/blogs/gulliver/2011/12/wireless-internet-amtrak| url-status=live}}</ref><ref>{{cite news |last1=Nixon |first1=Ron |title=Wi-Fi and Amtrak: Missed Connections |url=https://www.nytimes.com/2012/06/03/travel/wi-fi-and-amtrak-missed-connections.html |work=The New York Times |date=May 30, 2012 |access-date=February 14, 2017 |archive-date=December 14, 2016 |archive-url=https://web.archive.org/web/20161214092806/http://www.nytimes.com/2012/06/03/travel/wi-fi-and-amtrak-missed-connections.html |url-status=live }}</ref> on some routes it is usually unusable, either freezing on the login page or, if it manages to log in, failing to provide any internet bandwidth.

Routes with Wi-Fi are typical on routes running east of the Mississippi River and the US Coastlines.  West–east routes such as Sunset Limited, Southwest Chief and Texas Eagle notably lacks Wi-Fi whether through Amtrak or using a private hotspot, as cell towers are not common on the rail paths through desert and mountain wilderness.<ref>{{cite web |last1=Robbins |first1=Jill |title=I spent 8 hours on Amtrak's Texas Eagle for $47... |url=https://www.insider.com/what-its-like-taking-amtrak-through-texas-san-antonio-alpine-2022-7#there-was-no-wifi-on-board-and-i-didnt-have-cell-service-for-half-of-the-journey-7 |website=Business Insider |publisher=Insider |access-date=September 14, 2023 |ref=WiFiInsider}}</ref><ref>{{cite web |last1=Robbins |first1=Jill |title=9 Things I Wish I Knew Before I Booked An Amtrak Sleeper Car |url=https://www.travelawaits.com/2756688/amtrak-sleeper-car-things-to-know-before-you-book/ |website=Travel Awaits |date=May 14, 2022 |publisher=Quillt |access-date=September 14, 2023 |ref=WiFiQuillt |archive-date=November 5, 2023 |archive-url=https://web.archive.org/web/20231105203031/https://www.travelawaits.com/2756688/amtrak-sleeper-car-things-to-know-before-you-book/ |url-status=live }}</ref>

Amtrak launched an [[Electronic ticket|e-ticketing]] system on the ''[[Downeaster (train)|Downeaster]]'' in November 2011<ref>{{cite news |last=Billings |first=Randy |date=November 11, 2011 |title=Amtrak Downeaster rolls out electronic tickets, improved Wi-Fi |newspaper=Sun Journal |url=http://www.sunjournal.com/news/business/2011/11/11/amtrak-downeaster-rolls-out-electronic-tickets-improved-wi-fi/1113947 |url-status=dead |access-date=November 12, 2011 |archive-url=https://web.archive.org/web/20130921053856/http://www.sunjournal.com/news/business/2011/11/11/amtrak-downeaster-rolls-out-electronic-tickets-improved-wi-fi/1113947 |archive-date=September 21, 2013}}</ref> and rolled it out nationwide on July 30, 2012. Amtrak officials said the system gives "more accurate knowledge in realtime of who is on the train which greatly improves the safety and security of passengers; en route reporting of onboard equipment problems to mechanical crews which may result in faster resolution of the issue; and more efficient financial reporting".<ref>{{cite web |last=National Railroad Passenger Corporation |title=eTickets Now Accepted on Every Amtrak Train |url=http://www.amtrak.com/ccurl/197/699/eTickets-Now-Accepted-on-Every-Amtrak-Trains-ATK-12-069.pdf |url-status=dead |archive-url=https://web.archive.org/web/20120804023234/http://www.amtrak.com/ccurl/197/699/eTickets-Now-Accepted-on-Every-Amtrak-Trains-ATK-12-069.pdf |archive-date=August 4, 2012 |access-date=July 30, 2012 |work=Amtrak News Release (30 July 2012) |publisher=National Railroad Passenger Corporation}}</ref>

===Baggage and cargo services===
[[File:Viewliner 61049 on Amtrak train 66 at New London Union Station, September 2016.JPG|thumb|right|A [[Viewliner|Viewliner II]] baggage car at [[New London Union Station|New London]] in 2016]]
Amtrak allows carry-on baggage on all routes; services with [[Passenger car (rail)#Baggage car|baggage cars]] allow checked baggage at selected stations.<ref>{{cite web |url=https://www.amtrak.com/checked-baggage |title=Checked Baggage |website=Amtrak |access-date=May 6, 2019 |archive-date=May 6, 2019 |archive-url=https://web.archive.org/web/20190506011923/https://www.amtrak.com/checked-baggage |url-status=live}}</ref><ref>{{cite web |url=http://media.amtrak.com/wp-content/uploads/2015/10/UPDATED-Baggage-fact-sheet-7_5_16.pdf |title=Amtrak Baggage Allowance |website=Amtrak |date=July 5, 2016 |access-date=May 6, 2019 |archive-date=December 16, 2018 |archive-url=https://web.archive.org/web/20181216012530/http://media.amtrak.com/wp-content/uploads/2015/10/UPDATED-Baggage-fact-sheet-7_5_16.pdf |url-status=live}}</ref> With the passage of the [[Roger Wicker#Gun law|Wicker Amendment]] in 2010 passengers are allowed to put lawfully owned, unloaded firearms in checked Amtrak baggage, reversing a decade-long ban on such carriage.<ref>{{cite news |first=Tony |last=Bizjak |title=Amtrak to let passengers bring guns on most trains |date=November 30, 2010 |url=http://www.sacbee.com/2010/11/30/3220359/amtrak-to-let-passengers-bring.html |work=[[Sacramento Bee]] |access-date=May 7, 2011 |url-status=dead |archive-url=https://web.archive.org/web/20101203161223/http://www.sacbee.com/2010/11/30/3220359/amtrak-to-let-passengers-bring.html |archive-date=December 3, 2010}}</ref>

The [[Amtrak Express]] cargo service provides small-package and less-than-truckload shipping between most Amtrak stations that handle checked baggage (over 100 cities). Cargo travels alongside checked luggage in baggage cars. Service and hours vary by station, limited by available equipment and staffing. Nearly all stations with checked baggage service can handle small packages, while large stations with forklifts can handle [[Pallet|palletized shipments]]. Amtrak Express also offers station-to-station shipment of human remains to many cities.

Amtrak is popular among [[bicycle touring]] enthusiasts due to the ease of riding with a bike. In contrast to airlines, which require riders to dismantle their bicycles and place them in specialized bags, most Amtrak trains have onboard bike racks in either the coaches or checked baggage car. Bicycle reservations are required on most routes and cost up to $20.<ref>{{Cite web |title=Bring Your Bike on Amtrak |url=https://www.amtrak.com/bring-your-bicycle-onboard |access-date=August 9, 2022 |website=www.amtrak.com |language=en |archive-date=August 18, 2022 |archive-url=https://web.archive.org/web/20220818130244/https://www.amtrak.com/bring-your-bicycle-onboard |url-status=live }}</ref>
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