Editing EasyJet (section)

===Customer issues===
EasyJet has been criticised in Germany for not observing [[European Union]] law on compensation (and assistance to passengers) in cases of denied boarding, delays or cancellations ([[Regulation 261/2004]]). When flights are cancelled, passengers are supposed to be reimbursed within one week. In 2006, the airline did not always refund tickets in a timely fashion. Passengers occasionally had to wait longer for reimbursement of their expenses.<ref>{{cite news | last = Brignall | first = Miles | title = Are you receiving us, EasyJet? |work=The Guardian |location=UK | date = 16 September 2006 | url = http://money.guardian.co.uk/travel/story/0,,1873612,00.html | access-date =8 February 2008 }}</ref><ref>{{cite news | last = Brignall | first = Miles | title = Take this on board, EasyJet |work=The Guardian |location=UK | date = 23 September 2006 | url = http://money.guardian.co.uk/weekly/story/0,,1878762,00.html | access-date =8 February 2008 }}</ref>

In July 2011, the airline tried to refuse the carriage of a boy with [[muscular dystrophy]] because he had an electric wheelchair.<ref>{{cite web |url = https://www.theguardian.com/money/2011/jun/27/EasyJet-discriminatory-wheelchair-policy |title = EasyJet discriminatory wheelchair policy |work = The Guardian|date = 27 June 2011}}</ref> In separate incidents in 2012, [[paralympian]]s received similar treatment,<ref>{{cite web |url = http://travel.aol.co.uk/2012/10/28/EasyJet-accused-of-discriminating-against-disabled-passengers/ |title = EasyJet accused of discriminating against disabled passengers |publisher = AOL}}</ref> and a French court found the airline guilty of three counts of disability discrimination.<ref>{{cite web |url = https://www.bbc.co.uk/news/world-16552904 |title = EasyJet loses disability discrimination case in France |work = BBC News |date = 13 January 2012}}</ref> In January 2017, the company was fined €60,000 by another French court because it had refused to allow a disabled passenger to the board in 2010; the company cited security concerns and internal regulations but said it would not appeal against the ruling.<ref>{{cite news |url=https://www.theguardian.com/business/2017/jan/20/french-court-fines-easyjet-over-refusal-to-let-disabled-passenger-board |title=French court fines easyJet over refusal to let disabled passenger board |date=20 January 2017 |work=The Guardian |access-date=20 January 2017}}</ref>

In September 2013, a passenger who sent a [[Tweet (social media)|tweet]] complaining about the airline after his flight was delayed said he was initially told he would not be allowed to board the aircraft because of the posting.<ref>{{cite news |author=Felicity Morse |url=https://www.independent.co.uk/news/easyjet-threatens-not-to-let-passenger-board-after-he-criticises-airline-on-twitter-8838441.html |title=EasyJet threatens not to let passenger board after he criticises airline on Twitter |newspaper=The Independent |date=25 September 2013 |access-date=17 January 2014}}</ref>

On 27 August 2020, the airline was sued by a woman over discriminatory concerns. The woman had been asked to switch seats twice in a row, to accommodate two ultra-Orthodox Jewish men.<ref>{{Cite web|date=27 August 2020|title=Passenger sues easyJet after crew told her to move seats to satisfy ultra-Orthodox Jews|url=http://www.theguardian.com/business/2020/aug/27/woman-sues-easyjet-after-being-told-to-move-seats-due-to-ultra-orthodox-jewish-men|access-date=30 August 2020|website=The Guardian|language=en}}</ref>

On 18 August 2023, a blind couple stated the airline "refused" to assist them with booking tickets after a missed previous flight, stating they must book online and "told [them] they couldn't help us". The airline offered an apology and [[Swissport]] and [[ABM Industries|ABM]] who provided passenger assistance service on behalf of the airline that day said they are both "looking into this".<ref>{{Cite news |date=18 March 2023 |title=Blind man says Easyjet staff 'refused to help' him buy flights |language=en-GB |work=BBC News |url=https://www.bbc.com/news/uk-england-merseyside-66541768 |access-date=18 August 2023}}</ref>