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===Winning bets voided=== In August 2007, Betfair took the unprecedented step of voiding all bets following a tennis match between Martin Arguello and [[Nikolay Davydenko]] because of suspicious betting patterns.<ref>{{cite web|url=http://www.metro.co.uk/sport/other/article.html?in_article_id=59875|title=Betfair suspends betting on tennis clash|work=Metro|location=UK|access-date=8 April 2009|archive-url=https://web.archive.org/web/20091126082816/http://www.metro.co.uk/sport/other/article.html?in_article_id=59875|archive-date=26 November 2009|url-status=live}}</ref> In December 2011, Betfair voided all in running bets on a race at [[Leopardstown]] after an automated customer reportedly laid the winning horse Voler La Vedette at odds of 28β1, even as the mare crossed the finish line. The controversy was described as "devastating" by Betfair CEO Stephen Morana, and it affected at least 200 customers who were refused more than Β£23M in winnings. Some of these customers are believed to be pursuing their case with the independent adjudication body [[Independent Betting Adjudication Service|IBAS]], as Betfair no longer falls under the jurisdiction of the Gambling Commission since its move to [[Gibraltar]] in 2011.<ref>{{cite news|url=http://www1.skysports.com/horse-racing/news/12426/7402454/Betfair-blame-technical-glitch|title=Betfair blame technical glitch|publisher=skysports.com|access-date=3 January 2012|archive-url=https://web.archive.org/web/20120126050338/http://www1.skysports.com/horse-racing/news/12426/7402454/Betfair-blame-technical-glitch|archive-date=26 January 2012|url-status=live}}</ref><ref>{{cite news|url=http://www.independent.ie/sport/horse-racing/betfair-needs-to-win-back-confidence-of-punters-2977056.html|title=Betfair needs to win back confidence of punters|work=The Irish Independent|access-date=3 January 2012|date=1 January 2012|archive-url=https://web.archive.org/web/20120112232600/http://www.independent.ie/sport/horse-racing/betfair-needs-to-win-back-confidence-of-punters-2977056.html|archive-date=12 January 2012|url-status=live}}</ref><ref>{{cite news|url=https://www.telegraph.co.uk/sport/horseracing/8987388/Punters-fear-the-worst-in-Betfair-dispute.html|title=Punters fear the worse in Betfair dispute|work=The Daily Telegraph|access-date=3 January 2012|location=London|first=J A|last=McGrath|date=1 January 2012|archive-url=https://web.archive.org/web/20120103050029/http://www.telegraph.co.uk/sport/horseracing/8987388/Punters-fear-the-worst-in-Betfair-dispute.html|archive-date=3 January 2012|url-status=live}}</ref> In September 2011 Betfair refused to honour winning bets made by their customers on [[The Tote]] Jackpot bet at [[Newmarket Racecourse]]. Although funds were removed from customer accounts before the bets had won, the company claimed that due to "technical issues in transmitting bets into the Tote pools in the last 10 minutes before the pool closed", they would not pay any winnings. Reportedly some small gamblers were deprived of wins of up to Β£16,000 apiece.<ref>{{cite web|url=https://www.telegraph.co.uk/finance/newsbysector/retailandconsumer/8792831/Betfair-will-only-refund-bets-for-punters-who-lost-out-on-16000-jackpot.html|title=Betfair will only refund bets for punters who lost out on Β£16,000 jackpot|date=28 September 2011|work=The Daily Telegraph|access-date=23 March 2015|archive-url=https://web.archive.org/web/20150110210208/http://www.telegraph.co.uk/finance/newsbysector/retailandconsumer/8792831/Betfair-will-only-refund-bets-for-punters-who-lost-out-on-16000-jackpot.html|archive-date=10 January 2015|url-status=live}}</ref>
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