Editing Marks & Spencer (section)

====2025 cyber incident====
In April 2025, M&S experienced difficulties with contactless payments and click-and-collect orders over the Easter weekend. On 23 April, Stuart Machin issued a statement confirming the business was dealing with a cyber incident. On 25 April, M&S stopped taking orders at its website.<ref>{{cite news|url=https://www.bbc.co.uk/news/articles/cdxnkg7rln2o|title=M&S stops online orders and issues refunds after cyber attack|date=25 April 2025|newspaper=BBC News|access-date=26 April 2025}}</ref> The attack was believed to be a ransomware attack, orchestrated by [[Scattered Spider|'Scattered Spider']] – a splinter group of [[Lapsus$]] – a notorious hacking group responsible for high profile breaches at Transport for London ([[Transport for London|TfL]]) and [[MGM Resorts International|MGM resorts]].<ref>{{cite web |last=Koopman |first=Saskia |date=1 May 2025 |title=M&S and Co-op: UK retailers brace for cyber attacks |url=https://www.cityam.com/ms-and-co-op-uk-retailers-brace-for-cyber-attacks/ |access-date=2 May 2025 |website=City AM }}</ref> It appears that the attacker employed a SIM swapping technique to gain unauthorised access to the network and compromise M&S’s critical systems.<ref>{{cite web |last=Abroshan |first=Hossein |date=14 May 2025 |title=M&S cyberattacks used a little-known but dangerous technique – and anyone could be vulnerable |url=https://theconversation.com/mands-cyberattacks-used-a-little-known-but-dangerous-technique-and-anyone-could-be-vulnerable-256739/ |access-date=17 May 2025 |website= The Conversation }}</ref>

In May 2025, it was reported that M&S was preparing to make a claim under a [[cyber insurance]] policy to cover a wide range of losses, including but not restricted to Data Protection breaches and loss of online sales, which could total as much as £100&nbsp;million. [[Allianz]] was reported to be the lead insurer, with other insurers including [[Beazley plc]] also being exposed.<ref>{{cite web |last=Sellers |first=Matthew |date=14 May 2025 |title=Allianz, Beazley could be on the hook as M&S insurance claim expected to be £100m + |url=https://www.insurancebusinessmag.com/uk/news/cyber/allianz-beazley-could-be-on-the-hook-as-mands-insurance-claim-expected-to-be-100m--535626.aspx |access-date=14 May 2025 |website=www.insurancebusinessmag.com }}</ref>