Editing Silverlink (section)

==Performance==
Silverlink was categorised as a London and South East operator by the Office for Rail Regulation (ORR) and was one of the best performing TOCs in this sector with a PPM ([[Public Performance Measure]]) of 90.8% for the last quarter of the financial year 2006/7.<ref name="railtrends">{{cite web|url=http://www.rail-reg.gov.uk/upload/pdf/330-rev2.pdf|title=National Rail Trends 2006-2007 Q4|access-date=9 September 2007|archive-url=https://web.archive.org/web/20070927113730/http://www.rail-reg.gov.uk/upload/pdf/330-rev2.pdf|archive-date=27 September 2007|url-status=dead|df=dmy-all}}</ref> Despite these figures,<ref>{{cite web |date=18 September 2006 |title=Silverlink rises to second position in the national performance league |url=http://www.atoc-comms.org/dynamic/toc-press-story/999831/Silverlink-rises-to-second-position-in-the-national-performance-league |url-status=live |archive-url=https://web.archive.org/web/20071203224342/http://www.atoc-comms.org/dynamic/toc-press-story/999831/Silverlink-rises-to-second-position-in-the-national-performance-league |archive-date=3 December 2007 |access-date=26 October 2007 |df=dmy-all}} Association of Train Operating Companies [http://www.atoc-comms.org/index.php] {{Webarchive|url=https://web.archive.org/web/20071115004512/http://www.atoc-comms.org/index.php|date=15 November 2007}} Press Releases</ref> the Silverlink Metro franchise on the North London Line was regarded by frequent travellers as offering a poor service,<ref>{{cite news|url=http://www.ealingtimes.co.uk/news/localnews/display.var.1782035.0.tfl_to_take_on_rail_network.php|title=TfL to take on rail network|publisher=Ealing Times|first=Rachel|last=Sharp|date=24 October 2007|access-date=26 October 2007|archive-url=https://web.archive.org/web/20080113234049/http://www.ealingtimes.co.uk/news/localnews/display.var.1782035.0.tfl_to_take_on_rail_network.php|archive-date=13 January 2008|url-status=live|df=dmy-all}}</ref> with extremely congested trains and an unreliable service<ref>{{cite news|url=http://www.hackneygazette.co.uk/content/hackney/gazette/news/story.aspx?brand=HKYGOnline&category=news&tBrand=northlondon24&tCategory=newshkyg&itemid=WeED25%20Oct%202007%2011%3A49%3A35%3A157|title=Braced for rail strikes|publisher=Hackney Gazette|date=26 October 2007|access-date=26 October 2007|archive-url=https://web.archive.org/web/20071128081313/http://www.hackneygazette.co.uk/content/hackney/gazette/news/story.aspx?brand=HKYGOnline&category=news&tBrand=northlondon24&tCategory=newshkyg&itemid=WeED25%20Oct%202007%2011%3A49%3A35%3A157|archive-date=28 November 2007|url-status=live|df=dmy-all}}</ref> with some trains cancelled shortly before they were due to arrive. A [[London Assembly]] report said passengers found the service ''"shabby, unreliable, unsafe and overcrowded"''.<ref>{{cite web |title=London's Forgotten Railway |url=https://www.london.gov.uk/media/15122/download |publisher=Greater London Authority |access-date=23 March 2024 |archive-url=https://web.archive.org/web/20240323201141/https://www.london.gov.uk/media/15122/download |archive-date=23 March 2024 |pages=2 |format=PDF}}</ref>