Editing Gatwick Express (section)

=== Performance ===
In May 2013, the Chairman of Gatwick Airport, [[Roy McNulty]], criticised the Gatwick Express service for its overcrowding and old rolling stock. He said that the train service sometimes "at times veers towards Third World conditions" and that it gives air passengers arriving in the United Kingdom a bad first impression of the UK, and called for major improvements. Southern responded by stating that it had provided some 20,000 extra peak-hour seats every week on the London-Brighton line.<ref name=mcnulty-thirdworld>{{cite news |last=Cecil |first=Nicholas |title= Gatwick Express 'veers towards Third World conditions' |url= https://www.standard.co.uk/news/transport/gatwick-express-veers-towards-third-world-conditions-8623415.html |access-date=23 May 2013 |newspaper= London Evening Standard |date=20 May 2013 |archive-date=18 October 2013 |archive-url= https://web.archive.org/web/20131018105212/http://www.standard.co.uk/news/transport/gatwick-express-veers-towards-third-world-conditions-8623415.html |url-status=live }}</ref><ref>{{cite web |url= https://centreforaviation.com/news/gatwick-express-at-times-veers-towards-third-world-conditions-gatwick-chairman-231999 |title= Gatwick Express 'at times veers towards Third World conditions': Gatwick chairman |website= centreforaviation.com |date=21 May 2013 }}</ref>

In August 2018, Govia Thameslink Railway was directed by the [[Advertising Standards Authority (United Kingdom)|Advertising Standards Authority]] (an independent advertising regulator) to remove claims of a 30-minute journey time between London and Gatwick due to poor performance on the line.<ref>{{cite web |url= https://www.asa.org.uk/rulings/govia-thameslink-railway-ltd-a18-445296.html |title=ASA Ruling on Govia Thameslink Railway Ltd |date=1 August 2018 |publisher= Advertising Standards Authority |id= Complaint Ref: A18-445296 |access-date=1 August 2018 |archive-date=1 August 2018 |archive-url= https://web.archive.org/web/20180801094529/https://www.asa.org.uk/rulings/govia-thameslink-railway-ltd-a18-445296.html |url-status= live }}</ref><ref>{{cite news |url= https://www.independent.co.uk/travel/news-and-advice/eurostar-gatwick-express-advertising-standards-authority-claims-ps29-fares-train-times-a8471866.html |title= Eurostar and Gatwick Express ordered to change 'misleading' advert claims on price and journey times |newspaper=The Independent |location= London |first=Simon |last=Calder |date=1 August 2018}}</ref>