Editing 999 (emergency telephone number) (section)

==Malaysia==
The 999 emergency services in [[Malaysia]] is staffed by about 138 telephonists from [[Telekom Malaysia]]. Like Singapore, the number was inherited from British rule and continued after independence. Ongoing upgrading works are taking place to introduce the Computer-Telephony Integration (CTI) for hospital exchanges, digital mapping to track the callers' locations and Computer Assisted Despatching (CAD) for online connectivity among the agencies providing the emergency services in the country. All calls to the number are made free of charge. In the late 90s, the number 994 was adopted as a direct connection to fire stations, but use of the number has been discontinued due to cost-saving measures taken by the government. 991 connects to civil services.

The worldwide emergency number for GSM mobile phones, 112, also works on all GSM networks in the country. Calls made to this number are redirected to the 999 call centre.

On 1 July 2024, TM and the Government of Malaysia today signed an agreement to develop and operate the nation’s new emergency response system, the Next Generation Emergency Services 999 (NG999) replacing the current MERS999. Deputy Communications Minister Teo Nie Ching said NG999 is an integrated strategic digital system that will enhance resource and data sharing between emergency call centres and relevant central agencies, thereby improving the efficiency of emergency services. NG999 integrates web-based digital maps, caller IDs, geolocation services, use of Artificial Intelligence (AI) and mobile smart apps to improve emergency response times nationwide.<ref>{{cite web |url=https://www.tm.com.my/news/next_generation_emergency_services_999#:~:text=NG999%20is%20an%20initiative%20to,emergency%20responses%20in%20the%20future. | title=TM INKS AGREEMENT WITH MALAYSIAN GOVERNMENT TO DELIVER NATIon's NEXT GENERATION EMERGENCY SERVICES 999 (NG999) &#124; Telekom Malaysia }}</ref>