Editing Telemarketing (section)

=== Australia ===
Telemarketing in [[Australia]] is restricted by the Australian Federal Government and policed by the Australian Communications and Media Authority (ACMA). Australian Federal legislation provides for a restriction in calling hours for both Research and Marketing calls.<ref>[http://www.acma.gov.au/webwr/_assets/main/lib100844/dnc_tis_standard_2007.pdf Telecommunications (Do Not Call Register) (Telemarketing and Research Calls) Industry Standard 2007] {{webarchive|url=https://web.archive.org/web/20071129185759/http://www.acma.gov.au/webwr/_assets/main/lib100844/dnc_tis_standard_2007.pdf |date=2007-11-29 }} ''ACMA''.</ref>

In 2007 a [[Do Not Call Register]] was established for Australian inbound telephone numbers. The register allows a user to register private use telephone numbers. Australian Federal Legislation limits the types of marketing calls that can be made to these registered telephone numbers; however, research calls are allowed. Other exemptions include calls made by charities and political members, parties and candidates<ref>[https://www.donotcall.gov.au/dncrtelem/tapfaq.cfm Do Not Call Register FAQ] {{webarchive|url=https://web.archive.org/web/20070830182425/https://www.donotcall.gov.au/dncrtelem/tapfaq.cfm |date=2007-08-30 }}''ACMA FAQ''.</ref> however any organisation that is instructed by the recipient of a telemarketing call, not to call that number again, is legally obliged to comply, and must remove the phone number from the organisations calling list(s).

Inbound telemarketing is another major industry.<ref>{{Cite news|url=https://smallbusiness.chron.com/outbound-vs-inbound-telemarketing-22670.html|title=Outbound Vs. Inbound Telemarketing|access-date=2018-08-31|language=en}}</ref> It involves both live operators and IVR—Interactive Voice Response. IVR is also known as audio text or automated call processing. Usually, major television campaigns and advertisers use [[toll-free telephone number]] that are answered by IVR service bureaus. Such service bureaus have the technology and call capacity to process the large amounts of simultaneous calls that occur when a [[toll-free telephone number]] is advertised on television.