Editing Jeff Bezos (section)

== Public image ==
[[File:Naturalization Ceremony (27590969882).jpg|thumb|Bezos at a [[naturalization]] ceremony on June 14, 2016]]
Journalist [[Nellie Bowles]] of ''[[The New York Times]]'' has described the [[Persona|public persona]] and personality of Bezos as that of "a brilliant but mysterious and coldblooded corporate titan".<ref name="Wingfield 2018">{{cite news|url=https://www.nytimes.com/2018/01/12/technology/jeff-bezos-amazon.html|title=Jeff Bezos, Mr. Amazon.com, Steps Out|last1=Wingfield|first1=Nick|year=2018|newspaper=The New York Times|access-date=March 9, 2018|last2=Bowles|first2=Nellie|issn=0362-4331|archive-date=March 8, 2018|archive-url=https://web.archive.org/web/20180308061444/https://www.nytimes.com/2018/01/12/technology/jeff-bezos-amazon.html|url-status=live}}</ref> During the 1990s, Bezos earned a reputation for relentlessly pushing Amazon forward, often at the expense of [[Charitable organization|public charity]] and social welfare.<ref name="Wingfield 2018" /><ref name="Kakutani">{{cite web|url=https://www.nytimes.com/2013/10/29/books/the-everything-store-jeff-bezos-and-the-age-of-amazon.html|title=The Everything Store: Jeff Bezos and the Age of Amazon|last=Kakutani|first=Michiko|date=October 28, 2013|newspaper=The New York Times|access-date=March 9, 2018|issn=0362-4331|archive-date=May 29, 2019|archive-url=https://web.archive.org/web/20190529205120/https://www.nytimes.com/2013/10/29/books/the-everything-store-jeff-bezos-and-the-age-of-amazon.html|url-status=live}}</ref> Journalist Mark O'Connell criticized Bezos's relentless customer focus as "very small" in terms of impact on humanity as a whole,<ref>{{Cite news |title='A managerial Mephistopheles': Inside the mind of Jeff Bezos |url=https://www.theguardian.com/technology/2021/feb/03/jeff-bezos-and-the-world-amazon-made |archive-url=https://archive.today/20210204150033/https://www.theguardian.com/technology/2021/feb/03/jeff-bezos-and-the-world-amazon-made |date=February 4, 2021 |access-date=February 10, 2021 |archive-date=February 4, 2021 |work=[[The Guardian]] |last1=O'Connell |first1=Mark |url-status=live }}</ref> a sentiment technologist [[Tim O'Reilly]] agreed with.<ref>{{Cite web |title=A Tale of Two Platforms |archive-url=https://archive.today/20210426084743/https://www.linkedin.com/pulse/tale-two-platforms-tim-o-reilly/ |archive-date=April 26, 2021 |url=https://www.linkedin.com/pulse/tale-two-platforms-tim-o-reilly/ |date=April 13, 2021 |last1=O'Reilly |first1=Tim |website=linkedin.com |language=en}}</ref> His business practices projected a public image of [[prudence]] and parsimony with his own wealth and that of Amazon. In 1999, Bezos was worth $10 billion yet drove a 1996 [[Honda Accord]].<ref>{{cite news|url=https://variety.com/2013/biz/news/amazon-uses-60-minutes-to-unveil-automated-delivery-drones-1200907633|title=Amazon Uses '60 Minutes' To Unveil Automated Delivery Drones|last=Steinberg|first=Brian|date=February 12, 2012|work=Variety|access-date=March 10, 2018|archive-date=March 11, 2018|archive-url=https://web.archive.org/web/20180311081243/http://variety.com/2013/biz/news/amazon-uses-60-minutes-to-unveil-automated-delivery-drones-1200907633/|url-status=live}}</ref> Throughout the early 2000s, he was perceived to be geeky or nerdy.<ref name="fastcompany.com">{{cite news|url=https://www.fastcompany.com/50541/inside-mind-jeff-bezos-4|title=Inside the Mind of Jeff Bezos|last=Deutschman|first=Alan|date=August 1, 2004|magazine=Fast Company|access-date=March 9, 2018|archive-date=February 26, 2018|archive-url=https://web.archive.org/web/20180226211555/https://www.fastcompany.com/50541/inside-mind-jeff-bezos-4|url-status=live}}</ref><ref>{{cite book|url=https://books.google.com/books?id=MxnrDQAAQBAJ|title=Geektionary: From Anime to Zettabyte, An A to Z Guide to All Things Geek|last1=Bergman|first1=Gregory|last2=Lambert|first2=Josh|year=2010|publisher=Simon and Schuster|isbn=978-1-4405-1188-2|access-date=March 9, 2018|archive-date=August 3, 2020|archive-url=https://web.archive.org/web/20200803160251/https://books.google.com/books?id=MxnrDQAAQBAJ|url-status=live}}</ref><ref name="Bryan">{{cite web|url=https://mashable.com/2017/10/20/jeff-bezos-old-photos|title=If Jeff Bezos really wanted to rule the world, he'd pose for corny photos like he used to|last=Bryan|first=Chloe|work=Mashable|date=October 20, 2017|access-date=March 9, 2018|archive-date=March 10, 2018|archive-url=https://web.archive.org/web/20180310010128/https://mashable.com/2017/10/20/jeff-bezos-old-photos/|url-status=live}}</ref>

Bezos was seen by some as needlessly quantitative and data-driven.<ref name=Anderson>{{cite news|url=https://www.forbes.com/sites/retailwire/2013/10/22/is-jeff-bezos-a-horrible-boss-and-is-that-good|title=Is Jeff Bezos a Horrible Boss and Is That Good?|last=Anderson|first=George|magazine=Forbes|access-date=March 9, 2018|archive-date=March 9, 2018|archive-url= https://web.archive.org/web/20180309183508/https://www.forbes.com/sites/retailwire/2013/10/22/is-jeff-bezos-a-horrible-boss-and-is-that-good/|url-status=live}}</ref><ref>{{cite news|url=https://www.washingtonpost.com/politics/why-trump-went-after-bezos-two-billionaires-across-a-cultural-divide/2018/04/05/22bb94c2-3763-11e8-acd5-35eac230e514_story.html|title=Why Trump went after Bezos: Two billionaires across a cultural divide|last=Fisher|first=Marc|date=April 4, 2018|newspaper=The Washington Post|access-date=April 6, 2018|archive-date=April 5, 2018|archive-url= https://web.archive.org/web/20180405223910/https://www.washingtonpost.com/politics/why-trump-went-after-bezos-two-billionaires-across-a-cultural-divide/2018/04/05/22bb94c2-3763-11e8-acd5-35eac230e514_story.html|url-status=live}}</ref> This perception was detailed by Alan Deutschman, who described him as "talking in lists" and "[enumerating] the criteria, in order of importance, for every decision he has made".<ref name="fastcompany.com" /> Select accounts of his persona have drawn controversy and public attention. Notably, journalist [[Brad Stone (journalist)|Brad Stone]] wrote [[The Everything Store|a book]] that described Bezos as a demanding boss as well as [[Competition (companies)|hyper-competitive]],<ref name="Kakutani" /><ref name=Anderson /> and opined that Bezos perhaps "bet the biggest on the Internet" out of anyone.<ref>{{Cite video |title=The Everything Store: Jeff Bezos and the Age of Amazon, Brad Stone, Talks at Google |url=https://www.youtube.com/watch?v=vVZpqCkA00g |archive-url=https://web.archive.org/web/20210301063855/https://www.youtube.com/watch?v=vVZpqCkA00g |archive-date=March 1, 2021 |access-date=February 9, 2021 |date=October 31, 2013 |via=YouTube |time=16m43s |url-status=live}}</ref> Bezos has been characterized as a notoriously opportunistic CEO who operates with little concern for obstacles and [[Externality|externalities]].<ref name=Caine>{{cite web|url=https://www.inc.com/business-insider/amazon-ceo-jeff-bezos-leadership-management-style-work-culture.html|title=9 Shocking Anecdotes That Reveal Jeff Bezos's Cutthroat Management Style |last=Caine |first=Aine |date=November 14, 2017|work=Inc.com|access-date=March 9, 2018|archive-date=January 14, 2019|archive-url= https://web.archive.org/web/20190114072023/https://www.inc.com/business-insider/amazon-ceo-jeff-bezos-leadership-management-style-work-culture.html|url-status=live}}</ref><ref>{{cite web|url=http://fortune.com/amazon-jeff-bezos-prime |title=How Jeff Bezos Became a Power Beyond Amazon|last=Lashinsky|first=Adam|work=Fortune|access-date=March 9, 2018|archive-date=March 10, 2018|archive-url=https://web.archive.org/web/20180310010214/http://fortune.com/amazon-jeff-bezos-prime/|url-status=live}}</ref>

During the early 2010s, Bezos solidified his reputation for aggressive business practices, and his public image began to shift. Bezos started to wear [[Tailor|tailored clothing]]; he [[Weight training|weight trained]], pursued a regimented diet and began to freely spend his money.<ref>{{cite web|url=http://nymag.com/selectall/2017/11/jeff-bezos-used-to-eat-a-lot-of-pillsbury-biscuits.html|title=Guess How Many Pillsbury Biscuits Jeff Bezos Used to Eat Daily|last=Kircher|first=Madison Malone|work=Select All|date=November 16, 2017|access-date=March 9, 2018|archive-date=March 9, 2018|archive-url=https://web.archive.org/web/20180309190006/http://nymag.com/selectall/2017/11/jeff-bezos-used-to-eat-a-lot-of-pillsbury-biscuits.html |url-status=live }}</ref> His physical transformation has been compared to the transformation of Amazon; he is often referred to as the [[metonym]] of the company.<ref>{{cite news|url=https://www.fastcompany.com/40525448/how-amazon-got-swole-just-like-ceo-jeff-bezos|title=How Amazon Got Swole Just Like CEO Jeff Bezos|last=Lidsky|first=David|date=February 27, 2018|magazine=Fast Company|access-date=March 7, 2018|archive-date=March 8, 2018|archive-url=https://web.archive.org/web/20180308041753/https://www.fastcompany.com/40525448/how-amazon-got-swole-just-like-ceo-jeff-bezos|url-status=live}}</ref><ref name=":02">{{cite news|url=https://www.mensfitness.com/life/entertainment/jeff-bezos-man-who-turned-amazon-empire|title=Jeff Bezos: The man who turned Amazon into an empire|magazine=[[Men's Fitness]]|access-date=March 7, 2018|archive-date=October 27, 2020|archive-url=https://web.archive.org/web/20201027153817/https://www.mensjournal.com/health-fitness/jeff-bezos-man-who-turned-amazon-empire/|url-status=live}}</ref> Since 2017, he has been portrayed by [[Kyle Mooney]] and [[Steve Carell]] on ''[[Saturday Night Live]]'', usually as an undercutting, domineering figure.<ref>{{cite news|url=https://www.washingtonpost.com/arts-entertainment/2018/11/18/snl-bald-steve-carell-plays-jeff-bezos-wont-stop-trolling-trump/|title=On SNL, a bald Steve Carell plays Jeff Bezos – and won't stop trolling Trump|last=Wang|first=Amy|date=November 18, 2018|newspaper=The Washington Post|access-date=November 19, 2018|archive-date=November 18, 2018|archive-url=https://web.archive.org/web/20181118213638/https://www.washingtonpost.com/arts-entertainment/2018/11/18/snl-bald-steve-carell-plays-jeff-bezos-wont-stop-trolling-trump/|url-status=live}}</ref> His physical appearance increased the public's perception of him as a symbolically dominant figure in business and in popular culture, wherein he has been [[Parody|parodied]] as an enterprising [[supervillain]].<ref>{{cite news|url=http://www.financialexpress.com/entertainment/amazon-ceo-jeff-bezos-stuns-everyone-with-his-new-macho-look-twitter-users-go-crazy-compare-him-with-the-rock-vin-diesel/764306|title=Amazon CEO Jeff Bezos stuns everyone with his macho look, Twitter users compare him with The Rock, Vin&nbsp;Diesel|date=July 15, 2017|newspaper=[[The Financial Express (India)|The Financial Express]]|access-date=March 9, 2018|archive-date=March 10, 2018|archive-url=https://web.archive.org/web/20180310075524/http://www.financialexpress.com/entertainment/amazon-ceo-jeff-bezos-stuns-everyone-with-his-new-macho-look-twitter-users-go-crazy-compare-him-with-the-rock-vin-diesel/764306/|url-status=live}}</ref><ref>{{cite news|url=https://www.marketwatch.com/story/jeff-bezoss-latest-sideline-has-lots-of-people-comparing-him-to-a-comic-book-supervillain-2018-02-20|title=Jeff Bezos's latest sideline has lots of people comparing him to a comic-book supervillain|website=[[MarketWatch]]|access-date=March 9, 2018|archive-date=March 10, 2018|archive-url=https://web.archive.org/web/20180310100959/https://www.marketwatch.com/story/jeff-bezoss-latest-sideline-has-lots-of-people-comparing-him-to-a-comic-book-supervillain-2018-02-20|url-status=live}}</ref><ref>{{cite web|url=https://dealbreaker.com/2018/02/jeff-bezos-who-is-not-a-super-villain-is-building-a-giant-clock-inside-a-mountain-because-hes-not-a-super-villain|title=Jeff Bezos, Who Is Not A Super-Villain, Is Building A Giant Clock Inside A Mountain, Because He's NOT A Super-Villain|last=McEnery|first=Thornton|work=Dealbreaker|access-date=March 9, 2018}}</ref>

In May 2014, the [[International Trade Union Confederation]] named Bezos the "World's Worst Boss", with its general secretary [[Sharan Burrow]] saying: "Jeff Bezos represents the inhumanity of employers who are promoting the North American corporate model",<ref>{{cite web|url=http://www.ituc-csi.org/amazon-s-jeff-bezos-wins-ituc-s|title=Amazon's Jeff Bezos Wins ITUC's World's Worst Boss Poll|publisher=[[International Trade Union Confederation]]|date=May 22, 2014|access-date=October 27, 2015|archive-date=October 1, 2015|archive-url=https://web.archive.org/web/20151001113453/http://www.ituc-csi.org/amazon-s-jeff-bezos-wins-ituc-s|url-status=live}}</ref> while in 2019, ''[[Harvard Business Review]]'', which ranked Bezos the best-performing CEO for 4 years in a row since 2014, did not rank him even in the top 100, citing Amazon's "relatively low ESG ([[Corporate environmental responsibility|environment]], [[Corporate social responsibility|social]], and [[Corporate governance|governance]]) scores" that reflect "risks created by [[Occupational stress|working conditions]] and employment policies, [[data security]], and [[antitrust]] issues".{{r|hbrbest}}

During the late 2010s, Bezos reversed his reputation for being reluctant to spend money on non-business-related expenses.<ref name=Frank /> His relative lack of philanthropy compared to other billionaires has drawn a negative response from the public since 2016.<ref>{{cite web|url=https://www.bloomberg.com/news/articles/2017-10-31/for-bezos-now-world-s-richest-philanthropy-is-saved-for-later|title=For Bezos, Now World's Richest, Philanthropy Is 'Saved for Later'|last=Bass|first=Diane|work=Bloomberg News|date=October 31, 2017|access-date=March 9, 2018|archive-date=March 9, 2018|archive-url=https://web.archive.org/web/20180309120442/https://www.bloomberg.com/news/articles/2017-10-31/for-bezos-now-world-s-richest-philanthropy-is-saved-for-later|url-status=live}}</ref><ref name=Frank /> Bezos has been known to publicly contest claims made in critical articles, as exemplified in 2015 when he sent a memo to employees denouncing a ''New York Times'' piece.<ref>{{cite news|url=https://www.theatlantic.com/business/archive/2015/10/amazon-responds-new-york-times/411232/|title=Amazon launches a scathing response to Times story|first=Krishnadev|last=Calamur|magazine=The Atlantic|date=October 19, 2015|access-date=September 14, 2018|archive-date=September 15, 2018|archive-url=https://web.archive.org/web/20180915123231/https://www.theatlantic.com/business/archive/2015/10/amazon-responds-new-york-times/411232/|url-status=live}}</ref><ref>{{cite web|url=https://www.npr.org/sections/thetwo-way/2015/08/17/432555175/jeff-bezos-responds-to-new-york-times-report-on-amazons-workplace|title=Jeff Bezos responds to 'New York Times' report on Amazon's workplace|publisher=NPR|date=August 17, 2015|access-date=September 14, 2018|archive-date=September 15, 2018|archive-url=https://web.archive.org/web/20180915001739/https://www.npr.org/sections/thetwo-way/2015/08/17/432555175/jeff-bezos-responds-to-new-york-times-report-on-amazons-workplace|url-status=live}}</ref>

=== Leadership style ===
{{quote box
| title = <span style="font-size:90%">"Day 1" Management Philosophy</span>
| quote = Day 1: [[Startup company|start up]]<br />Day 2: [[Punctuated equilibrium|stasis]]<br />Day 3: [[Relative market share|irrelevance]]<br />Day 4: "excruciating, painful decline"<br />Day 5: [[Bankruptcy|death]]
| source = Bezos has stated "it is always Day 1" to describe his [[Mindset|growth mindset]].<ref>{{cite news|url=https://www.recode.net/2017/4/12/15274220/jeff-bezos-amazon-shareholders-letter-day-2-disagree-and-commit|title=This is the Jeff Bezos playbook for preventing Amazon's demise|last=Del Ray|first=Jason|date=April 12, 2017|work=Recode|access-date=April 22, 2018|archive-date=April 20, 2018|archive-url=https://web.archive.org/web/20180420151228/https://www.recode.net/2017/4/12/15274220/jeff-bezos-amazon-shareholders-letter-day-2-disagree-and-commit |url-status=live}}</ref><ref>{{cite news|url=https://www.marketwatch.com/story/amazons-bezos-could-teach-large-companies-a-thing-or-two-about-strategy-2017-04-20|title=Amazon's Bezos could teach large companies a thing or two about strategy|last=Atsmon|first=Yuval|date=April 22, 2017|website=MarketWatch|access-date=April 22, 2018|archive-date=April 23, 2018|archive-url=https://web.archive.org/web/20180423034019/https://www.marketwatch.com/story/amazons-bezos-could-teach-large-companies-a-thing-or-two-about-strategy-2017-04-20|url-status=live}}</ref>
| align = right
| width = 20em
| bgcolor = #CCDDFF
| qalign = left
| salign = left
}}Bezos used what he called a "regret-minimization framework" while working at [[D. E. Shaw & Co.|D.&nbsp;E. Shaw]] and again during the early years of Amazon. He described this [[Lebensphilosophie|life philosophy]] by stating: "When I'm 80, am I going to regret leaving Wall Street? No. Will I regret missing the beginning of the Internet? Yes."<ref>{{cite news|url=https://www.wired.com/1999/03/bezos-3|title=The Inner Bezos|last=Bayers|first=Chip|magazine=Wired|access-date=March 7, 2018|archive-date=March 20, 2018|archive-url=https://web.archive.org/web/20180320200110/https://www.wired.com/1999/03/bezos-3/|url-status=live}}</ref> During the 1990s and early 2000s at Amazon, he was characterized as trying to quantify all aspects of running the company, often listing employees on spreadsheets and basing executive decisions on data.<ref name="Inside the Mind of Jeff Bezos" /> To push Amazon forward, Bezos developed the [[mantra]] "Get Big Fast", establishing the company's need to [[Economies of scale|scale]] its operations to produce market dominance.<ref name="Amazon.com {{!}} History & Facts" /> He favored diverting Amazon profits back into the company in lieu of allocating it amongst shareholders in the form of [[dividend]]s.<ref name="fastcompany.com" />

Bezos uses the term "work–life harmony" instead of the more standard "[[work–life balance]]" because he believes that ''balance'' implies that you can only have one and not the other. He believes that work and home life are interconnected, informing and calibrating each other.<ref>{{cite news|url=https://techcrunch.com/2017/11/05/jeff-bezos-guide-to-life|title=Jeff Bezos' guide to&nbsp;life|newspaper=[[TechCrunch]]|last=Constine|first=Josh|access-date=March 7, 2018|archive-date=March 8, 2018|archive-url=https://web.archive.org/web/20180308042146/https://techcrunch.com/2017/11/05/jeff-bezos-guide-tco-life/|url-status=live}}</ref> Journalist [[Walt Mossberg]] dubbed the idea that someone who cannot tolerate criticism or critique should not do anything new or interesting "[[q:Jeff Bezos|The Bezos Principle]]".<ref>{{cite web|url=https://boingboing.net/2016/06/01/what-amazons-jeff-bezos-thin.html|title=What Amazon's Jeff Bezos thinks about Peter Thiel and Hulk Hogan vs. Gawker|website=[[Boing Boing]]|date=June 2, 2016|last=Mossberg|first=Walt|access-date=April 22, 2018|url-status=live|archive-url=https://web.archive.org/web/20180423102143/https://boingboing.net/2016/06/01/what-amazons-jeff-bezos-thin.html|archive-date=April 23, 2018}}</ref> Bezos does not schedule early morning meetings and enforces a two-pizza rule—a preference that meetings are small enough for two [[pizza]]s to feed everyone in the boardroom.<ref name="businessinsider.com">{{cite web|url=http://www.businessinsider.com/jeff-bezos-daily-routine-2017-7?op=0#when-he-does-call-a-meeting-bezos-employs-a-two-pizza-rule-he-never-organizes-a-meeting-where-two-pizzas-couldnt-feed-the-entire-group-5|title=A day in the life of the richest person in history, Jeff Bezos – who made $6.44&nbsp;billion in one day and still washes the dishes after dinner|last=Caine|first=Aline|work=Business Insider|access-date=March 7, 2018|url-status=live|archive-url=https://web.archive.org/web/20180308042243/http://www.businessinsider.com/jeff-bezos-daily-routine-2017-7?op=0#when-he-does-call-a-meeting-bezos-employs-a-two-pizza-rule-he-never-organizes-a-meeting-where-two-pizzas-couldnt-feed-the-entire-group-5|archive-date=March 8, 2018}}</ref> When interviewing candidates for jobs at Amazon, he has stated he considers three inquiries: can he admire the person, can the person raise the [[Status quo|common standard]], and under what circumstances could the person become exemplary.<ref>{{cite news|url=https://www.cnbc.com/2018/08/01/jeff-bezos-questions-amazon-used-to-hire-employees.html|title=This is Jeff Bezos' 3-question test for new Amazon employees|publisher=CNBC|date=August 1, 2018|last=Montag|first=Ali|access-date=August 7, 2018|url-status=live|archive-url=https://web.archive.org/web/20180808043447/https://www.cnbc.com/2018/08/01/jeff-bezos-questions-amazon-used-to-hire-employees.html|archive-date=August 8, 2018}}</ref>

In 2018, it was reported that he met with Amazon investors for just six hours a year.<ref name="businessinsider.com" /> Instead of using [[presentation program|presentation slides]], Bezos requires high-level employees to present information with six-page narratives.<ref>{{cite news|url=https://www.nytimes.com/2018/04/20/technology/kevin-week-in-tech-bezos.html|title=Kevin's Week in Tech: Jeff Bezos Reminds Tech Who's Boss|newspaper=The New York Times|date=April 20, 2018|last=Roose|first=Kevin|access-date=April 21, 2018|url-status=live|archive-url=https://web.archive.org/web/20180420152313/https://www.nytimes.com/2018/04/20/technology/kevin-week-in-tech-bezos.html|archive-date=April 20, 2018}}</ref> Since 1998, Bezos has published an annual letter for Amazon shareholders wherein he frequently refers to five principles: focus on customers, not competitors; take risks for [[Market share|market leadership]]; facilitate staff morale; build a [[Organizational culture|company culture]]; and empower people.<ref>{{cite news|url=https://www.cnbc.com/2016/05/13/5-key-business-lessons-from-amazons-jeff-bezos.html|title=5 key business lessons from Amazon's Jeff Bezos|publisher=CNBC|date=January 12, 2017|first=Tim|last=Mullaney|access-date=March 7, 2018|url-status=live|archive-url=https://web.archive.org/web/20180308042718/https://www.cnbc.com/2016/05/13/5-key-business-lessons-from-amazons-jeff-bezos.html|archive-date=March 8, 2018}}</ref><ref>{{cite web|url=http://fortune.com/2017/04/14/data-sheet-be-like-jeff-bezos|title=What Makes Amazon CEO Jeff Bezos Such a Visionary Leader|work=Fortune|last=Lashinsky|first=Adam|access-date=March 7, 2018|url-status=live|archive-url=https://web.archive.org/web/20180311064600/http://fortune.com/2017/04/14/data-sheet-be-like-jeff-bezos/|archive-date=March 11, 2018}}</ref> Bezos maintains the email address jeff@amazon.com<ref>{{cite news|title=Jeff Bezos keeps his Amazon email address public{{snd}}here's why|date=November 23, 2020|website=[[CNBC]] News|url=https://www.cnbc.com/2020/11/23/jeff-bezos-keeps-his-amazon-email-address-public.html|access-date=February 3, 2021|archive-date=January 16, 2021|archive-url=https://web.archive.org/web/20210116215851/https://www.cnbc.com/2020/11/23/jeff-bezos-keeps-his-amazon-email-address-public.html|url-status=live}}</ref> as an outlet for customers to reach out to him and the company. Although he does not respond to the emails, he forwards some of them with a question mark in the subject line to executives, who then attempt to address the issues.<ref>{{cite news|url=http://www.businessinsider.com/bezos-explains-his-dreaded-one-character-emails-2018-4|title=Amazon CEO Jeff Bezos explains his famous one-character emails, known to strike fear in manager's hearts|magazine=Business Insider|date=April 21, 2018|last=Bort|first=Julie|access-date=April 21, 2018|url-status=live|archive-url=https://web.archive.org/web/20180421234437/http://www.businessinsider.com/bezos-explains-his-dreaded-one-character-emails-2018-4|archive-date=April 21, 2018}}</ref> Bezos has cited [[Jeff Immelt]] of [[New Enterprise Associates]],<ref name=hbrn14>{{Cite magazine |title=The Numbers in Jeff Bezos's Head |archive-url=https://archive.today/20141015143642/http://hbr.org/2014/11/the-best-performing-ceos-in-the-world/ar/1 |url=http://hbr.org/2014/11/the-best-performing-ceos-in-the-world/ar/1 |archive-date=October 15, 2014 |date=November 2014 |first1=Daniel |last1=McGinn |magazine=[[Harvard Business Review]] |access-date=February 11, 2021 |url-status=live }}</ref> [[Warren Buffett]] of [[Berkshire Hathaway]], [[Jamie Dimon]] of [[JPMorgan Chase]], and [[Bob Iger]] of [[The Walt Disney Company]] as major influences on his leadership style.{{r|hbrn14}}<ref>{{cite web|url=https://www.bushcenter.org/takeover/sessions/forum-leadership/bezos-closing-conversation.html|title=Forum on Leadership: Conversation with Jeff Bezos|website=[[George Bush Center for Intelligence|Bush Center]]|date=April 20, 2018|last=Hersh|first=Kenneth|access-date=April 22, 2018|url-status=dead|archive-url=https://web.archive.org/web/20190122141258/https://www.bushcenter.org/takeover/sessions/forum-leadership/bezos-closing-conversation.html|archive-date=January 22, 2019}}</ref>