Editing XM Satellite Radio (section)

==Services==
While the satellite receiver radio service was its primary product, XM also operated audio, data and advertising services.

===Satellite radio===
XM's primary business was satellite radio entertainment. XM carried music, news (both simulcast and syndicated programming), sports, talk radio, comedy (both stand-up and radio shows), and radio drama. In addition, XM broadcast local weather and traffic conditions in its larger markets.<ref>{{Cite web|url=https://www.twice.com/news/xm-sirius-bow-local-weather-traffic-services-20373|title=XM, Sirius Bow Local Weather, Traffic Services|date=March 8, 2004|website=TWICE|language=en-US|access-date=February 27, 2020}}</ref><ref>{{Cite book|last=Hazlett|first=Thomas W.|url=https://books.google.com/books?id=nfbBDgAAQBAJ&pg=PA122|title=The Political Spectrum: The Tumultuous Liberation of Wireless Technology, from Herbert Hoover to the Smartphone|date=2017|publisher=Yale University Press|isbn=978-0-300-21050-7|pages=122|language=en}}</ref>

[[File:XM Satellite Radio 01-05.svg|thumb|XM Satellite Radio logo from 2001 to 2006]]

===XM Radio Online===
[[File:Xm online.jpg|right|thumb|220px|XM Radio's online player prior to their merge with Sirius]]  
XM Radio Online (XMRO), XM's Internet radio product, offered many of XM's music stations and could be accessed from any Internet connected computer, or via the SiriusXM [[mobile app]].{{Citation needed|date=September 2019}}

===Weather and traffic===
XM also provided data services such as weather information for pilots and weather spotters through its [[Sirius XM Weather & Emergency]] [[datacasting]] service. This information could be displayed in the cockpit of an aircraft equipped with a satellite weather receiver.{{Citation needed|date=September 2019}}

===Commercial adoption and partnerships===
In 2004, JetBlue announced that XM Satellite Radio service would be available in its Embraer regional jets beginning in 2005.<ref>{{Cite web|url=http://edition.cnn.com/2004/TRAVEL/ADVISOR/05/07/inflight.entertainment/index.html|archive-url=https://web.archive.org/web/20040608182934/http://edition.cnn.com/2004/TRAVEL/ADVISOR/05/07/inflight.entertainment/index.html|url-status=dead|archive-date=June 8, 2004|title=CNN.com - Making time fly in flight - May 7, 2004|website=CNN|access-date=September 4, 2019}}</ref> Also in 2005, [[AirTran Airways]] began putting XM Satellite Radio on their aircraft.<ref>{{Cite web|url=https://www.latimes.com/archives/la-xpm-2012-jan-06-la-fi-mo-airtran-0109-story.html|title=AirTran to pull the plug on onboard satellite radio|date=January 6, 2012|website=Los Angeles Times|language=en-US|access-date=September 4, 2019}}</ref> [[United Airlines]] started carrying XM programming in March 2006.<ref>{{Cite news|url=https://www.wsj.com/articles/SB114134212167588046|title=United Air to Offer Music Provided by XM Satellite|author=<!--Staff writer(s); no by-line.--> |date=March 3, 2006|work=Wall Street Journal|access-date=September 4, 2019|language=en-US|issn=0099-9660}}</ref> [[Zipcar]], an urban car-sharing service in the United States, initially installed XM receivers in all of their vehicles, but later announced they would be removed from its fleet in the following months due to uncertainty in the market.{{Citation needed|date=September 2019}}

===Customer service===
In contrast to its high-quality broadcasts, Sirius/XM's customer service has drawn fire from some state governments. In October 2010, Richard Cordray, Ohio's Attorney General, began investigating complaints regarding Sirius XM's policies on billing, customer solicitation, and subscription renewals and cancellations. The company informed shareholders of the probe shortly thereafter. According to news reports, Arizona, Connecticut, Tennessee, Vermont, and the District of Columbia had expressed interest in participating in the inquiry.

According to [[Reuters]], "The investigations come as [[Sirius XM]], home to programs by Howard Stern and Oprah Winfrey, has found its footing and distanced itself from years of huge losses and questions about its business model."<ref name="Reuters01">
{{cite news 
|url= https://www.reuters.com/article/industry-us-siriusxm-idUSTRE69C3WZ20101013
|title= States probe Sirius XM for consumer practices
|access-date=March 31, 2011
|work= U.S. News
|publisher= Reuters
|date=October 13, 2010 |location=New York 
|first=Liana B.
|last=Baker
}}
</ref>

In a report obtained in March 2011, The Better Business Bureau reported receiving over 4,500 complaints against Sirius XM in the preceding 36 months, around half of which regarded the company's billing and collection practices.<ref>{{cite web 
|url= http://www.bbb.org/new-york-city/business-reviews/radio-stations-and-broadcast-companies/sirius-xm-radio-in-new-york-ny-9591/
|title= BBB Business Review Reliability Report for Sirius XM Radio 
|access-date=March 31, 2011
}}
</ref>

In Missouri, some people registered on the state's do-not-call list had complained about receiving repeated calls from Sirius XM workers or agents after canceling their subscriptions. Some Florida customers had reported being billed for automatic renewals of accounts they had canceled. Further, Sirius XM was sued in federal court by a customer accusing it of deceptively raising prices.<ref name="Reuters01" />

The report also stated that "Sirius, in a statement, said it was cooperating with the investigations and that it believed its 'consumer-related practices comply with all applicable federal and state laws and regulations.'"<ref name="Reuters01" />

===Exclusive channels===
*[[America's Talk]]
*[[ATN-Asian Radio]]
*[[Bollywood & Beyond (radio)|Bollywood & Beyond]]
*[[Calendrier Sportif]]
*[[Canada 360]]
*[[ESPN Xtra]]
*[[Extreme Talk]]
*[[Faction Talk]] (formerly: The Opie Channel)
*[[Fox Sports Radio]]
*KISS 104.1
*[[Laugh Attack]]
*[[Mix (XM)|Mix]]
*[[MLB]] Play-by-Play
*[[Nashville!]]
*[[Quoi de Neuf]]
*[[ReachMD]]
*[[Rock@Random]]
*[[Talk Radio (XM)|Talk Radio]]
*The Pink Channel
*[[XM Deportivo]]
*[[XM Scoreboard]]