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== History == === 20th century === ==== 1970s ==== Starbucks originally opened in Seattle, Washington, on March 30, 1971.<ref>{{Cite web | url=https://www.starbucks.ph/coffeehouse/store-design/1st-and-pike | title=1st And Pike | work=Starbucks Coffee Company | publisher=Starbucks | archive-url=https://web.archive.org/web/20190325110527/https://www.starbucks.com/coffeehouse/store-design/1st-and-pike | archive-date=March 25, 2019}}</ref> By selling high-quality [[coffee bean]]s and equipments related, Starbucks became a local coffee bean retailer for the first ten years in Seattle.<ref>{{Cite journal |last=Chuang |first=Hui-Jung |date=December 1, 2019 |title=Starbucks in the World |journal=HOLISTICA – Journal of Business and Public Administration |language=en |volume=10 |issue=3 |pages=99–110 |doi=10.2478/hjbpa-2019-0031|s2cid=209379116 |doi-access=free |issn = 2067-9785}}</ref> It was founded by business partners [[Jerry Baldwin]], [[Zev Siegl]] and [[Gordon Bowker]] who first met as students at the [[University of San Francisco]]:<ref>{{cite book | title=Time Out Guide San Francisco | url=https://books.google.com/books?id=esY90CkrXbYC | year=2011 | publisher=[[Time Out (magazine)|Time Out]] | isbn=978-1-84670-220-4}}</ref> The trio were inspired to sell high-quality coffee beans and equipment by coffee roasting entrepreneur [[Alfred Peet]].<ref name="Pren2523">Pendergrast, pp. 252–53</ref> Bowker recalls that a business partner of his, Terry Heckler, thought words beginning with the letters "st" were powerful, leading the founders to create a list of words beginning with "st", hoping to find a brand name. They chose "Starbo", a mining town in the [[Cascade Range]] and from there, the group remembered "Starbuck", the name of the [[chief mate]] in the book ''[[Moby-Dick]].''<ref name="gotitsname">{{cite news | url=https://blog.seattlepi.com/thebigblog/2012/06/29/how-starbucks-got-its-name/ | title=How Starbucks got its name – Seattle's Big Blog | first=Amy | last=Rolph | work=[[Seattle Post-Intelligencer]] | date=June 29, 2012 | access-date=April 19, 2021 | archive-date=April 19, 2021 | archive-url=https://web.archive.org/web/20210419035116/https://blog.seattlepi.com/thebigblog/2012/06/29/how-starbucks-got-its-name/ | url-status=dead }}</ref> Bowker said, "''Moby-Dick'' didn't have anything to do with Starbucks directly; it was only coincidental that the sound seemed to make sense''.''"<ref name="gotitsname" /><ref>{{cite news | url=https://www.seattletimes.com/business/starbucks-co-founder-talks-about-early-days-launching-redhook-and-seattle-weekly-too/ | title=Starbucks co-founder talks about early days, launching Redhook and Seattle Weekly, too | last=Allison | first=Melissa | work=[[The Seattle Times]] | date=March 9, 2008}}</ref> The first Starbucks store was located in Seattle, at 2000 Western Avenue, from 1971 to 1976. The café was later moved to 1912 Pike Place.<ref>{{Cite book | url=https://books.google.com/books?id=_h-MvFHAMOIC&pg=PA135 | title=Pacific Northwest. | last1=Brewer | first1=Stephen | last2=Brissenden | first2=Constance | last3=Carmin | first3=Anita | publisher=[[DK (publisher)|Dorling Kindersley]] | year=2012 | isbn=9781405370813 | location=[[London]] | pages=135– | oclc=795852938}}</ref> During this time, Starbucks stores sold just coffee beans and not drinks.<ref>{{cite web | url=https://www.historylink.org/File/20292 | title=Starbucks: The Early Years | first=Sheila | last=Farr | publisher=[[HistoryLink]] | date=February 15, 2017}}</ref> In its first two years of operation, Starbucks purchased green coffee beans from [[Peet's Coffee & Tea]]. In 1973, Alfred Peet stopped supplying Starbucks and helped train their new Roastmaster, Jim Reynolds.<ref name="peets.com">{{cite web |title=The History of Peet's Coffee {{!}} Peet's Coffee |url=https://www.peets.com/blogs/peets/the-history-of-peets-coffee |access-date=December 1, 2021 |website=www.peets.com |language=en}}</ref> ==== 1980s ==== In 1984, the original owners of Starbucks, led by [[Jerry Baldwin]], purchased [[Peet's Coffee]].<ref>{{cite news | url=https://www.berkeleyside.com/2012/07/23/peets-founded-in-berkeley-acquired-in-germany | title=Peet's: Founded in Berkeley, acquired in Germany | first=Lance | last=Knobel | work=[[Berkeleyside]] | date=July 23, 2012}}</ref> By 1986, the company was operating six stores in Seattle and had begun to sell [[espresso]] coffee.<ref>{{cite news |date=June 7, 1987 |title=Starbucks Coffee Co. Sold |url=https://www.joc.com/maritime-news/starbucks-coffee-co-sold_19870607.html |via=[[The Journal of Commerce]] |agency=[[Associated Press]]}}</ref><ref>{{Cite news | url=https://www.nytimes.com/1992/09/02/garden/americans-wake-up-and-smell-the-coffee.html | title=Americans Wake Up and Smell the Coffee | last=Fabricant | first=Florence | work=[[The New York Times]] | date=September 2, 1992 | url-access=subscription | issn=0362-4331}}</ref> In 1987, the original owners sold the Starbucks chain to their former director of marketing [[Howard Schultz]], who rebranded his Il Giornale coffee outlets as Starbucks and began to expand the company.<ref>{{cite web | url=https://www.starbucks.com/about-us/company-information/starbucks-company-timeline | title=Starbucks Company Timeline | publisher=Starbucks}}</ref><ref>{{Cite news | url=https://stories.starbucks.com/stories/2018/howard-schultz-and-starbucks-25-moments-to-remember/ | title=Howard Schultz and Starbucks: 25 moments to remember | first=Heidi | last=Peiper | work=Starbucks | date=June 25, 2018}}</ref> Also in 1987, Starbucks opened its first locations outside of Seattle, in [[Waterfront Station (Vancouver)|Waterfront Station]] in [[Vancouver]], British Columbia, and in [[Chicago]], Illinois.<ref name="tele40" /> By 1989, there were 46 Starbucks stores located across the [[Pacific Northwest]] and [[Midwest]], and the company was roasting more than {{convert|2000000|lb|kg|0}} of coffee annually. ==== 1990s ==== In June 1992, at the time of its [[initial public offering]], Starbucks (ticker symbol: SBUX) had 140 outlets, with revenue of US$73.5 million, up from US$1.3 million in 1987. The company's market value was US$271 million by this time.<ref>{{Cite news | first=Jeremy | last=Bowman | title=If You Had Invested $1,000 in Starbucks' IPO, Here's How Much You'd Have Today | url=https://www.fool.com/investing/2020/01/16/if-you-had-invested-1000-in-starbucks-ipo-heres-ho.aspx | work=[[The Motley Fool]] | date=January 16, 2020}}</ref> The 12% portion of the company that was sold raised around US$25 million for the company, which enabled it to double its number of stores over the next two years.<ref>{{cite news | url=https://www.nasdaq.com/articles/7-fun-facts-about-starbucks-honor-its-ipos-25th-anniversary-2017-06-26 | title=7 Fun Facts about Starbucks In Honour of Its IPO's 25th Anniversary | via=[[Nasdaq]] | date=June 26, 2017}}</ref> In 1994, Starbucks acquired [[The Coffee Connection]], gaining the rights to use, make, market, and sell the "[[Frappuccino]]" beverage.<ref name="chilly">{{cite news | last=Nanos | first=Janelle | title=The Story of the Frappuccino: How a chilly coffee drink became a billion-dollar behemoth | url=https://www.bostonmagazine.com/news/2012/12/07/frappuccino-history/ | work=[[Boston Magazine]] | date=December 7, 2012}}</ref> The beverage was introduced under the Starbucks name in 1995. In 1999, Starbucks experimented by opening eateries in the [[San Francisco Bay Area]], under the Circadia restaurant brand.<ref name="circadia" /> At the same time, Starbucks converted its Seattle Circadia restaurant into a Café Starbucks.<ref name="circadia">{{cite news | url=https://www.bizjournals.com/seattle/stories/1999/10/18/newscolumn3.html | title=Starbucks still seeking a rhythm for Circadia | last=Tice | first=Carol | work=[[American City Business Journals]] | date=October 15, 1999}}</ref> In 1999, Starbucks acquired Pasqua Coffee—a [[San Francisco]]-based retail coffee chain that had almost 60 locations in San Francisco, Los Angeles, and New York City.<ref name="Clark"> {{cite book|last = Clark|first = Taylor|title = Starbucked: A Double Tall Tale of Caffeine, Commerce, and Culture|url = https://archive.org/details/starbuckeddouble00clar|url-access = registration|publisher = Little, Brown and Company|year = 2007|isbn = 978-0-316026-13-0}}</ref> === 21st century === ==== 2000s ==== In April 2003, Starbucks acquired [[Seattle's Best Coffee]] and [[Torrefazione Italia]] from [[AFC Enterprises]] for US$72 million. The deal only gained 150 stores for Starbucks, but according to the ''[[Seattle Post-Intelligencer]],'' the wholesale business was more significant.<ref>{{cite news | url=https://www.seattlepi.com/business/article/A-grande-deal-for-Starbucks-1112460.php | title=A grande deal for Starbucks | work=[[Seattle Post-Intelligencer]] | last=Frey | first=Christine | date=April 16, 2003}}</ref> By June 2003, Starbucks Japan had 466 stores and would add another 70 to 75 in the 2003 financial year. Its president, Yuji Tsunoda said it would install ovens in all stores to improve its food offerings.<ref>{{cite news |title=Troubled brew |url=https://eresources.nlb.gov.sg/newspapers/digitised/article/today20030611-1.2.34.1 |work=Today (Singaporean newspaper) |agency=Bloomberg |date=June 11, 2003}}</ref> From 2005 to 2007, [[Howard Behar]] served as the president of Starbucks North America.<ref>{{Cite news | url=https://www.bizjournals.com/seattle/stories/2008/01/28/story12.html | title=Talking with Howard Behar | first=Jeanne Lang | last=Jones | work=[[American City Business Journals]] | date=January 27, 2008}}</ref> In September 2006, rival [[Diedrich Coffee]] announced that it would sell most of its company-owned retail stores to Starbucks, including most locations of Oregon-based Coffee People, escalating regional [[coffee wars]]. Starbucks converted the Diedrich Coffee and Coffee People locations to Starbucks. The Coffee People locations at [[Portland International Airport]] were excluded from the sale.<ref>{{cite news | url=https://www.latimes.com/archives/la-xpm-2006-sep-15-fi-diedrich15-story.html | title=Diedrich to Sell Cafes to Rival | last=Hirsch | first=Jerry | work=[[Los Angeles Times]] | date=September 15, 2006 | url-access=subscription}}</ref> In early 2008, Starbucks started a community website, My Starbucks Idea, designed to collect suggestions and feedback from customers. Other users could comment and vote on suggestions. Journalist Jack Schofield noted that "My Starbucks seems to be all sweetness and light at the moment, which I don't think is possible without quite a lot of censorship."<ref>{{cite news | url=https://www.theguardian.com/technology/2008/mar/24/netbytes.starbucks | title=Starbucks lets customers have their say |last=Schofield | first=Jack | work=[[The Guardian]] | date=March 24, 2008 | location=[[London]]}}</ref> In March 2008, Starbucks acquired [[Coffee Equipment Company]], which was the manufacturer of the Clover Brewing System. It began testing the "fresh-pressed" coffee system at several Starbucks locations in Seattle, California, New York, and Boston.<ref name="Tasting">{{Cite news | url=https://www.nytimes.com/2008/03/26/dining/26starbucks.html |title=Tasting the Future of Starbucks Coffee From a New Machine | last=Schwaner-Albright | first=Oliver | work=[[The New York Times]] | url-access=subscription | date=March 26, 2008 | issn=0362-4331}}</ref> In July 2008, during the [[Great Recession]], Starbucks announced it was closing 600 underperforming company-owned stores and cutting U.S. expansion plans amid growing economic uncertainty.<ref>{{cite news | title=Coffee Crisis? Starbucks Closing 600 Stores | url=https://abcnews.go.com/Business/Story?id=5288740&page=1 | first= Charles | last=Herman | work=[[ABC News (United States)|ABC News]] | date=July 1, 2008}}</ref><ref>{{cite news| url=https://www.wsj.com/articles/SB121494400432420449 | title=Starbucks to Shut 500 More Stores, Cut Jobs | first=Janet | last=Adamy | work=[[The Wall Street Journal]] | date=July 2, 2008 | url-access=subscription}}</ref> On July 29, 2008, Starbucks also cut almost 1,000 non-retail jobs as part of its bid to re-energize the brand and boost its profit. Of the new cuts, 550 of the positions were layoffs and the rest were unfilled jobs.<ref>{{cite news | url=https://www.thestar.com/business/2008/07/29/starbucks_to_cut_1000_jobs.html | title=Starbucks cuts 1,000 non-store jobs | agency=[[Associated Press]] | via=[[Toronto Star]] | last=Shepherd | first=Lauren |date=July 29, 2008}}</ref> Additionally in July 2008, Starbucks announced that it would close 61 of its 84 stores in Australia in the following month.<ref>{{cite news | last=Allison | first=Melissa | url=https://www.seattletimes.com/business/starbucks-closing-73-of-australian-stores/ | title=Starbucks closing 73% of Australian stores | work=[[The Seattle Times]] | date=July 29, 2008 | url-access=limited}}</ref> Nick Wailes, an expert in strategic management of the [[University of Sydney]], said that "Starbucks failed to truly understand Australia's café culture."<ref>{{cite news | url=https://www.ausfoodnews.com.au/2008/07/31/starbucks-what-went-wrong.html | title=Starbucks: What went wrong? | first=Daniel | last=Palmer | work=Australian Food News | date=July 31, 2008}}</ref> In January 2009, Starbucks announced the closure of an additional 300 underperforming stores and the elimination of 7,000 positions. CEO Howard Schultz also announced that he had received board approval to reduce his salary.<ref>{{cite news | title=Starbucks to Close More Stores | url=https://www.wsj.com/articles/SB123317714771825681 | first=Janet | last=Adamy | work=[[The Wall Street Journal]] | date=January 28, 2009 | url-access=subscription}}</ref> Altogether, from February 2008 to January 2009, Starbucks terminated an estimated 18,400 U.S. jobs and began closing 977 stores worldwide.<ref>{{Cite news | last=Allison | first=Melissa | date=March 3, 2009 | url=https://www.seattletimes.com/business/howard-schultz-says-no-more-layoffs-planned-at-starbucks/ | title=No more layoffs at Starbucks, Schultz says | archive-url=https://web.archive.org/web/20160104212729/http://blog.seattletimes.nwsource.com/coffee/2009/03/03/no_more_layoffs_at_starbucks_s.html | archive-date=January 4, 2016 | url-access=limited}}</ref> In August 2009, [[Ahold]] announced closures and rebranding for 43 of its licensed store Starbucks kiosks for their US-based [[Stop & Shop]] and [[Giant-Landover|Giant]] supermarkets.<ref>{{cite news | url=https://www.hartfordbusiness.com/article/stop-shop-shifts-course-on-coffee | title=Stop & Shop Shifts Course On Coffee | work=Hartfordbusiness.com | first=Howard | last=French | archive-url=https://web.archive.org/web/20100412125830/http://www.hartfordbusiness.com/news9832.html | archive-date=April 12, 2010 | url-status=live}}</ref><ref>{{cite news | last=Chesto | first=Jon | url=https://www.patriotledger.com/article/20090828/NEWS/308289685 | title=Stop & Shop and sister chain closing 43 in-store Starbucks kiosks | work=[[The Patriot Ledger]] | date=August 28, 2009 |url-status=live | archive-url=https://web.archive.org/web/20110527174325/http://www.patriotledger.com/business/x1080448841/Stop-Shop-and-sister-chain-closing-43-in-store-Starbucks-kiosks | archive-date=May 27, 2011}}</ref> ==== 2010s ==== In 2012, Starbucks had annual Frappuccino sales of over US$2 billion.<ref name="chilly" /> In August 2012, the largest Starbucks in the US opened at the University of Alabama's Ferguson Centre.<ref>{{cite news | last=Burch | first=Adrienne | url=https://cw.ua.edu/12397/news/largest-starbucks-in-u-s-coming-to-the-ferg/ | title=Largest Starbucks in U.S. coming to the Ferg| work=[[The Crimson White]] | date=August 28, 2012 | url-status=live | archive-url=https://web.archive.org/web/20121103133625/http://cw.ua.edu/2012/08/28/largest-starbucks-in-u-s-coming-to-the-ferg/ | archive-date=November 3, 2012}}</ref> On June 25, 2013, Starbucks began to post [[calorie]] counts on menus for drinks and pastries in all of its U.S. stores.<ref>{{cite news |title=Starbucks to post calorie labels in stores nationwide | url=https://www.reuters.com/article/us-starbucks-calories/starbucks-to-post-calorie-labels-in-stores-nationwide-idUSBRE95H0KD20130618 | first=Atossa Araxia | last=Abrahamian | work=[[Reuters]] | date=June 18, 2013}}</ref> In July 2013, more than 10% of in-store purchases were made on customers' mobile devices via the {{vanchor|Starbucks app}}.<ref>{{Cite web | url=https://techcrunch.com/2013/07/26/mobile-payment-at-u-s-starbucks-locations-crosses-10-as-more-stores-get-wireless-charging/ | title=Mobile Payment At U.S. Starbucks Locations Crosses 10% As More Stores Get Wireless Charging | last=Etherington | first=Darrell | website=[[TechCrunch]] | date=July 26, 2013}}</ref> The company once again utilized the mobile platform when it launched the "Tweet-a-Coffee" promotion in October 2013. On this occasion, the promotion also involved [[Twitter]] and customers were able to purchase a US$5 gift card for a friend by entering both "@tweetacoffee" and the friend's handle in a [[Tweet (Twitter)#Tweets|tweet]]. Research firm Keyhole monitored the progress of the campaign; a December 2013 media article reported that 27,000 people had participated and US$180,000 of purchases had been made to date.<ref>{{cite news |title=Starbucks' @Tweetacoffee Campaign Generated $180,000 in Sales, HUGE Long-term Benefits | url=https://keyhole.co/blog/starbucks-twitter-campaign/ | work=Keyhole | last=Ajani | first=Saif | date=December 5, 2013 |archive-url=https://web.archive.org/web/20131215004220/http://blog.keyhole.co/post/69080821142/starbucks-tweetacoffee-campaign-generated-180-000-in | archive-date=December 15, 2013}}</ref><ref>{{cite web | url=https://mashable.com/2013/12/05/starbuckss-tweet-a-coffee-180000/ | title=Starbucks 'Tweet-a-Coffee' Campaign Prompted $180,000 in Purchases | last=Wasserman | first=Todd | website=[[Mashable]] | date=December 6, 2013}}</ref> In January 2014, as part of a change in compact direction, Starbucks management transitioned from a singular brand worldwide to focusing on locally relevant design for each store.<ref>{{Cite magazine |url=https://www.wired.com/2014/01/starbucks-big-plan-to-be-your-cozy-neighborhood-coffee-shop/ |title=With Stunning New Stores, Starbucks Has a New Design Strategy: Act Local | last=Stinson | first=Liz | magazine=[[Wired (magazine)|Wired]] | date=January 8, 2014 | issn=1059-1028}}</ref> In May 2014, Starbucks announced ongoing losses in the Australian market, which resulted in all remaining stores being sold to the Withers Group.<ref>{{cite news | url=https://www.news.com.au/national/breaking-news/new-owners-for-starbucks-australia/news-story/3520514e86df31651806cd8c0d351921 | title=New owners for Starbucks Australia | work=[[news.com.au]] | date=May 28, 2014}}</ref> In July 2017, Starbucks acquired the remaining 50% stake in its Chinese venture from long-term joint venture partners Uni-President Enterprises Corporation (UPEC) and President Chain Store Corporation (PCSC) for US$1.3 billion.<ref>{{cite news | url=https://www.bizjournals.com/seattle/news/2017/07/27/starbucks-buys-out-its-china-venture-partners.html | title=Starbucks buys out its China venture partners in company's biggest deal ever | first=Greg | last=Lamm | work=[[American City Business Journals]] | date=July 27, 2017}}</ref><ref>{{Cite news | url=https://www.scmp.com/business/companies/article/2104409/starbucks-buying-out-chinese-venture-us13-bn | title=Starbucks buying out Chinese venture for US$1.3 bn | agency=[[Bloomberg News]] | via=[[South China Morning Post]] | date=July 28, 2017}}</ref> On March 21, 2018, Starbucks announced that it was considering the use of [[blockchain]] technology to connect coffee drinkers with coffee farmers who could eventually be able to take advantage of new financial opportunities. The [[pilot program]] was planned to start with farmers in [[Costa Rica]], Colombia, and Rwanda in order to develop a new way to track the bean-to-cup journey.<ref>{{Cite news | url=https://www.geekwire.com/2018/starbucks-explores-potential-use-blockchain-tech-bean-cup-pilot-program/ | title=Starbucks explores potential use of blockchain tech for 'bean to cup' pilot program | work=[[GeekWire]] |date=March 22, 2018}}</ref> In 2019, at the [[Build (developer conference)|Microsoft Build conference]], the coffee company formally announced its "bean to cup" program using the [[Microsoft Azure|Microsoft's Azure]]-based blockchain service.<ref>{{cite news |last1=Mearian |first1=Lucas |title=From coffee bean to cup: Starbucks brews a blockchain-based supply chain with Microsoft |url=https://www.computerworld.com/article/3393211/from-coffee-bean-to-cup-starbucks-brews-a-blockchain-based-supply-chain-with-microsoft.html |work=Computerworld |date=May 7, 2019 |language=en}}</ref> Two men were arrested in a Philadelphia Starbucks location after a manager claimed the two were trespassing on April 12, 2018.<ref>{{cite web|url=https://www.npr.org/sections/thetwo-way/2018/04/15/602703900/protesters-rally-outside-philadelphia-starbucks-after-arrests-of-2-black-men|title=Protesters Rally Outside Philadelphia Starbucks After Arrests Of 2 Black Men|last=Van Sant|first=Shannon|date=April 15, 2018|publisher=NPR|access-date=August 6, 2018}}</ref> The arrests led to protests due to their apparently racially-motivated nature. CEO [[Kevin Johnson (executive)|Kevin Johnson]] later apologized for the incident, and the company declined to press charges.<ref>{{cite web|url=https://www.npr.org/sections/thetwo-way/2018/04/19/603917872/they-can-t-be-here-for-us-men-arrested-at-philadelphia-starbucks-speak-out|title=Men Arrested At Philadelphia Starbucks Speak Out; Police Commissioner Apologizes|last=Held|first=Amy|date=April 19, 2018|publisher=NPR|access-date=August 6, 2018}}</ref> During the company's second quarter earnings call on April 26, Johnson indicated that the company had not seen a drop in sales as a result of the event and subsequent coverage.<ref>{{cite web|url=https://qz.com/1264240/starbucks-earnings-the-company-may-profit-from-the-philadelphia-arrest-scandal/|title=Starbucks didn't lose money after its race scandal—and may even profit from it|last=Staley|first=Oliver|date=April 27, 2018|publisher=Quartz|access-date=August 6, 2018}}</ref> The company reiterated its guidance for full year earnings,<ref>{{cite news|url=https://www.washingtonpost.com/business/starbucks-ceo-says-racial-controversy-hasnt-affected-sales/2018/04/26/734f4bfe-49ab-11e8-8082-105a446d19b8_story.html|title=Starbucks CEO says racial controversy hasn't affected sales|last=Olson|first=Alexandra|date=April 26, 2018|newspaper=Washington Post|access-date=August 6, 2018}}</ref> and beat consensus expectations of 1.8 percent same-store sales growth, with 2 percent growth. Johnson announced that the company would close some 8000 locations on May 29 for a seminar about racial bias in order to prevent future events similar to those that occurred in Philadelphia.<ref>{{cite web|url=https://www.businessinsider.com/starbucks-ceo-protests-after-arrests-havent-impacted-sales-2018-4|title=Starbucks CEO says that boycotts following the arrests of two black men haven't hurt sales|last=Taylor|first=Kate|date=April 26, 2018|publisher=Business Insider|access-date=August 6, 2018}}</ref> On June 19, 2018, Starbucks announced the closing of 150 locations in 2019, three times the number the corporation typically closes in a single year. The closings were to happen in [[urban areas]] that already have dense clusters of stores.<ref>{{cite news | url=https://money.cnn.com/2018/06/19/news/companies/starbucks-store-closures/index.html | title=Starbucks says it will close 150 stores next year | last=Wiener-Bronner | first=Danielle | work=[[CNN]] | date=June 19, 2018}}</ref> In July 2019, Starbucks announced that it would no longer be selling newspapers in its cafés. It was also announced that kiosks for grab-and-go snacks and bags of whole-bean coffee would be removed from stores beginning in September 2019.<ref>{{Cite news | url=https://www.cnn.com/2019/07/12/business/starbucks-stop-selling-newspapers/index.html | title=Starbucks will stop selling newspapers | first=Jordan | last=Valinsky | work=[[CNN]] | date=July 12, 2019}}</ref> In November 2019, Starbucks opened its largest store ever on [[Michigan Avenue (Chicago)|Michigan Avenue]], Chicago, with 200 employees.<ref>{{Cite news | url=https://www.cnn.com/2019/11/15/business/worlds-largest-starbucks-chicago/index.html | title=Starbucks opens its biggest store ever | first=Jordan | last=Valinsky | work=[[CNN]] | date=November 15, 2019}}</ref> ==== 2020s ==== On March 20, 2020, due to the [[COVID-19 pandemic]], Starbucks closed all the café-only stores in the United States for two weeks. During that time, only drive-thru and delivery-only services were to function. According to the company representatives, all workers were to be paid for the next 30 days whether they went to work or stayed home.<ref>{{cite news | url=https://www.businessinsider.com/starbucks-closing-locations-keeping-drive-thru-open-2020-3 | title=Starbucks is closing thousands of cafe-only stores across the US, keeping drive-thrus open and paying workers for 30 days whether they come to work or not | first=Kate | last=Taylor | work=[[Business Insider]] | date=March 20, 2020}}</ref> COVID-19 lockdowns caused Starbucks to suffer a general 10% sales decrease, and a 50% decrease in China where quarantine measures were especially strict.<ref>{{Cite news | url=https://www.bbc.com/news/business-52465337 | last=Sherman | first=Natalie| title=Cars out, snacks in as virus impacts US profits | work=[[BBC News]] | date=April 28, 2020}}</ref> In May 2020, the company asked for reduced rent from landlords due to the decrease in sales.<ref>{{cite news |url=https://marker.medium.com/the-case-for-shorting-starbucks-388a91e65421 | title=The Uncertain Future of Post-Pandemic Starbucks | last=LeVine |first=Steve | work=[[Medium (website)|Medium]] | date=July 28, 2020}}</ref><ref>{{Cite news | url=https://www.cnbc.com/2020/05/14/starbucks-asks-for-a-break-on-rent-for-the-next-year.html | title=Starbucks asks for a break on rent for the next year | first=Amelia | last=Lucas | work=[[CNBC]] | date=May 14, 2020}}</ref><ref>{{Cite news | url=https://www.foxbusiness.com/money/starbucks-landlords-astounded-coronavirus-rent-reduction | title=Starbucks landlords 'astounded' by company's coronavirus rent reduction request | first=Cortney | last=Moore | work=[[FOX Business]] | date=May 28, 2020}}</ref> In June 2020, during the [[COVID-19 pandemic in the United States]], the company announced that it would close 400 of its locations in the US/Canada region over the subsequent 18 months as it moves from the coffee house concept to what it calls "convenience-led" formats with [[drive-through]] and [[curbside pickup]]. Starbucks announced that it planned to open 300 stores that will primarily focus on carryout and pickup orders.<ref>{{cite news | url=https://www.consumeraffairs.com/news/starbucks-is-closing-400-stores-in-the-next-18-months-061120.html |title=Starbucks is closing 400 stores in the next 18 months | first=Mark | last=Huffman | work=[[ConsumerAffairs]] | date=June 11, 2020}}</ref><ref>{{cite news | url=https://www.cnn.com/2020/06/10/business/starbucks-closing-400-stores/index.html | title=Starbucks is closing 400 stores in the next 18 months | work=[[CNN]] | date=June 11, 2020}}</ref> The new stores will work with the Starbucks [[mobile app]] for prepayment by the customer before arrival to pick up the order. The layout of some stores will also be modified with a separate counter for picking up mobile orders. In December 2020, Starbucks announced that it is planning to increase its store count to about 55,000 by 2030, up from roughly 33,000.<ref>{{Cite news | title=Starbucks plans to open about 22,000 stores in the next ten years | url=https://www.cnn.com/2020/12/09/business/starbucks-store-openings/index.html | first=Danielle | last=Wiener-Bronner | work=[[CNN]] | date=December 9, 2020}}</ref> Bloomberg reported in July 2022 that the company was, through investment bank [[Houlihan Lokey]], exploring selling its stores in the United Kingdom.<ref>{{cite news |last1=Kehnscherper |first1=Leonard |title=Starbucks Weighs Selling Its UK Operations, Times Reports |url=https://www.bloomberg.com/news/articles/2022-07-16/starbucks-weighs-selling-its-uk-operations-times-reports?sref=CIpmV6x8 |access-date=July 16, 2022 |work=Bloomberg.com |date=July 16, 2022 |language=en}}</ref> In August 2022, after months of suspension due to the [[Russian invasion of Ukraine]], Starbucks sold all its stores in Russia to the Russian rapper [[Timati]]. The stores were rebranded as "[https://stars-coffee.ru Stars Coffee]", and are very similar to the former stores. Starbucks said it had no comment on the new owner.<ref>{{cite news | url=https://www.reuters.com/world/europe/restaurateur-rapper-duo-reopen-former-starbucks-coffee-shops-russia-2022-08-18/ | title=Russian duo hail Stars Coffee as successor brand to Starbucks | newspaper=Reuters | date=August 19, 2022 | last1=Marrow | first1=Alexander }}</ref><ref>{{cite web | url=https://www.nbcnews.com/business/business-news/stars-coffee-opens-in-russia-starbucks-replacement-rcna43962 | title=Stars Coffee, anyone? Starbucks substitute opening in Russia | website=[[NBC News]] | date=August 19, 2022 }}</ref> On October 1, 2022, [[Howard Schultz]] stepped down as CEO, with Laxman Narasimhan becoming Starbucks's next CEO.<ref>{{Cite web |last=Tyko |first=Herb Scribner, Kelly |date=September 1, 2022 |title=Starbucks announces new CEO amid growing unionization efforts |url=https://www.axios.com/2022/09/01/starbucks-ceo-laxman-narasimhan-howard-schultz |access-date=September 12, 2022 |website=Axios |language=en}}</ref> On March 23, 2023, Narasimhan told employees that he would work a half-day behind a store counter each month, and he trained as a barista to immerse himself in the brand and stay close to customers.<ref>{{cite news |last=Lucas |first=Amelia |url=https://www.cnbc.com/2023/03/23/new-starbucks-ceo-says-hell-work-a-shift-at-its-cafes-once-a-month.html |title=Starbucks CEO says he'll work a shift at the company's cafes once a month |work=[[CNBC]] |date=March 23, 2023 |access-date=March 24, 2023 }}</ref> In June 2023, Starbucks was ordered to pay $25 million in punitive damages and $600,000 compensatory damages to a former regional manager. The court found that Starbucks fired her in 2018 because she was white.<ref>{{Cite web |title=Starbucks to pay $25 million to former manager [...] allegedly fired because of race |url=https://www.cbsnews.com/news/starbucks-ordered-to-pay-white-former-manager-fired-because-of-race-25-million/ |access-date=June 15, 2023 |website=CBS |date=June 14, 2023 |language=en}}</ref> In October 2023, the operator of all of the Starbucks locations in Brazil, SouthRock Capital, declared itself bankrupt. SouthRock will continue to operate Starbucks locations normally while closing a few underperforming ones and will restructure through the bankruptcy procedure.<ref>{{Cite web|url=https://www.nasdaq.com/articles/brazil-court-okays-bankruptcy-protection-for-tgi-fridays-starbucks-operator|title=Brazil court okays bankruptcy protection for TGI Fridays, Starbucks operator|date=December 12, 2023|access-date=December 14, 2023|website=Nasdaq|language=en}}</ref> On August 13, 2024, Starbucks announced it was replacing then CEO Laxman Narasimhan with [[Brian Niccol]]. Niccol had served as the CEO of [[Chipotle Mexican Grill|Chipotle]] since 2018. In January 2025, Starbucks ended its 'open-door policy', and requires customers to make a purchase in order to use restrooms and the seating area.<ref>{{cite web|last=Holpuch|first=Amanda|title=Starbucks Reverses Its Open-Door Policy for Bathroom Use and Lounging|url=https://www.nytimes.com/2025/01/14/business/starbucks-bathroom-purchase-policy.html|website=The New York Times|date=January 14, 2025|access-date=January 15, 2025}}</ref><ref>{{cite web|last=Nitzberg|first=Alex|title=Starbucks reverses open bathroom policy|url=https://www.foxbusiness.com/retail/starbucks-reverses-open-bathroom-policy|website=FOX Business|date=January 14, 2025|access-date=January 15, 2025}}</ref> In February 2025, Starbucks cut 30% of its menu in an effort to simplify its processes and reduce costs. The discontinued offerings were primarily less popular or more complex items, including some Frappuccino blended drinks, Royal English Breakfast Latte, and White Hot Chocolate.<ref>{{Cite web |last=Meyersohn |first=Nathaniel |date=2025-02-24 |title=Starbucks is laying off workers and paring back the menu as it tries to turn the business around {{!}} CNN Business |url=https://www.cnn.com/2025/02/24/business/starbucks-white-hot-chocolate-layoff-workers/index.html |access-date=2025-05-08 |website=CNN |language=en}}</ref> =====American unionization efforts===== {{main|Starbucks unions}} [[File:Starbucks Workers Rally and March 01.jpg|thumb|Starbucks workers protesting in Seattle]] Three of the company's stores in [[Buffalo, New York]] began an attempt to unionize in August 2021.<ref name=wsj_0921>{{cite news |last1=Haddon |first1=Heather |title=Starbucks Faces Rare Union Challenge in Upstate New York |url=https://www.wsj.com/articles/starbucks-faces-rare-union-test-in-upstate-new-york-11632488098 |access-date=October 18, 2021 |work=[[The Wall Street Journal]] |date=September 24, 2021}}</ref> Using [[Twitter]], the workers announced they had formed an organizing committee, Starbucks Workers United, to form a union affiliated with [[Workers United]].<ref>{{cite news |last1=Scheiber |first1=Noam |title=Starbucks Faces Rare Union Challenge as Buffalo Workers Seek Vote |url=https://www.nytimes.com/2021/08/30/business/starbucks-coffee-buffalo-union.html |archive-url=https://ghostarchive.org/archive/20211228/https://www.nytimes.com/2021/08/30/business/starbucks-coffee-buffalo-union.html |archive-date=December 28, 2021 |url-access=limited |access-date=October 18, 2021 |work=The New York Times |date=August 30, 2021}}{{cbignore}}</ref> Two more stores joined the effort in September, however these petitions were later withdrawn to ensure a speedy process for the original three locations.<ref>{{cite news |last1=Veronica |first1=Nick |title=Slamming 'union-busting effort,' 2 more Buffalo Starbucks locations join unprecedented push to unionize |url=https://www.wivb.com/news/starbucks-union-buffalo-workers-united-slamming-union-busting-effort-2-more-buffalo-starbucks-locations-join-unprecedented-push-to-unionize/ |access-date=October 18, 2021 |work=News 4 Buffalo |date=September 8, 2021}}</ref><ref>{{cite news |last1=Bennett |first1=Faith |title=Starbucks Workers Are Organizing — and Management Is Worried |url=https://jacobinmag.com/2021/10/starbucks-workers-united-buffalo-union-drive-organizing-coffee-shop-industry-labor |work=jacobinmag.com |date=October 16, 2021}}</ref><ref>{{Cite news|last=Gurley|first=Lauren Kaori|date=October 13, 2021|title=Starbucks Temporarily Closes 2 Stores That Are Trying to Unionize|work=Vice|url=https://www.vice.com/en/article/starbucks-temporarily-closes-two-stores-that-are-trying-to-unionize/|access-date=December 8, 2021}}</ref> During the union drive, the company sent other managers and executives, including its North America retail president, to Buffalo to engage with employees about operational issues and participate in their work. Employees were forced to attend [[captive audience meeting]]s that contained anti-union messages.<ref>{{cite news |first=Michael |last=Sainato |url=https://www.theguardian.com/business/2021/nov/23/starbucks-aggressive-anti-union-effort-new-york-stores-organize |title=Starbucks launches aggressive anti-union effort as upstate New York stores organize |website=[[The Guardian]] |date=November 23, 2021 |access-date=June 23, 2022 }}</ref> Starbucks temporarily closed some area stores for remodeling and added excessive staff to one of the stores preparing to vote. Workers said this reduced union support there, while Starbucks said the support was meant to compensate for increased sick leave during the pandemic as it had done elsewhere in the country.<ref name="symbolic">{{Cite news |last1=Scheiber |first1=Noam |date=December 9, 2021 |title=Starbucks workers at a Buffalo store unionize in a big symbolic win for labor |work=[[The New York Times]] |url=https://www.nytimes.com/2021/12/09/business/economy/buffalo-starbucks-union.html |url-status=live |access-date=December 10, 2021 |archive-url=https://web.archive.org/web/20211210082106/https://www.nytimes.com/2021/12/09/business/economy/buffalo-starbucks-union.html |archive-date=December 10, 2021}}</ref> On November 9 Workers United filed three more petitions for elections to represent workers at additional Buffalo area stores.<ref>{{Cite news|last=Scheiber|first=Noam|date=November 9, 2021|title=Starbucks workers at three more Buffalo-area stores file for union elections.|work=The New York Times|url=https://www.nytimes.com/2021/11/09/business/economy/starbucks-workers-union-elections-buffalo.html |archive-url=https://ghostarchive.org/archive/20211228/https://www.nytimes.com/2021/11/09/business/economy/starbucks-workers-union-elections-buffalo.html |archive-date=December 28, 2021 |url-access=limited|access-date=December 8, 2021}}{{cbignore}}</ref> On November 10 the [[National Labor Relations Board]] mailed out votes for the elections at the original three locations.<ref name=":0">{{Cite news|last=Glynn|first=Matt|date=November 11, 2021 |title=Union vote ballots mailed to Starbucks workers |work=The Buffalo News |url=https://buffalonews.com/business/local/union-vote-ballots-mailed-to-starbucks-workers/article_71deaacc-4320-11ec-a3e5-67ac10b7e923.html |access-date=December 8, 2021}}</ref> Votes for the original three stores were counted on December 9.<ref>{{Cite news |last=Eidelson |first=Josh |date=December 7, 2021|title=Starbucks Bid to Halt Union Vote Count Is Rejected by Labor Board |work=Bloomberg |url=https://www.bloomberg.com/news/articles/2021-12-07/starbucks-bid-to-halt-union-vote-count-rejected-by-labor-board |access-date=December 8, 2021}}</ref> Days before the vote count, the NLRB rejected arguments by Starbucks to halt the election. Inspired by their colleagues in Buffalo, workers at a Starbucks store in Mesa, Arizona, petitioned the NLRB for a union election on November 18, 2021, to be represented by Workers United. The organizing at the Mesa location stemmed from, in part, a well-liked manager being terminated after whistle-blowing on Starbucks' anti-union plan.<ref>{{Cite news|last=Eidelson|first=Josh|date=November 18, 2021|title=Starbucks Unionizing Effort Expands to Arizona|work=Bloomberg|url=https://www.bloomberg.com/news/articles/2021-11-18/starbucks-workers-union-effort-expands-to-arizona-with-new-bid|access-date=December 8, 2021}}</ref> Starbucks temporarily closed two stores participating in the union drive in October for renovations. The company claimed these closures were unrelated to the unionization efforts.<ref name="vice_1021">{{cite news |last1=Gurley |first1=Lauren Kaori |title=Starbucks Temporarily Closes 2 Stores That Are Trying to Unionize |url=https://www.vice.com/en/article/starbucks-temporarily-closes-two-stores-that-are-trying-to-unionize/ |access-date=October 18, 2021 |work=Vice.com |language=en}}</ref> Starbucks began working with [[Littler Mendelson]], a self-described "union-busting firm", in October.<ref>{{cite news |title=Littler Labeled as a Union Busting Firm |url=https://www.littler.com/publication-press/press/littler-labeled-union-busting-firm |publisher=Littler |date=April 27, 2007 |access-date=September 9, 2021}}</ref><ref>{{cite news |title=Law Firm Cashes In By Aiding Employers |url=https://www.sfgate.com/business/article/Law-Firm-Cashes-In-By-Aiding-Employers-Littler-2979677.php |first=Jonathan |last=Marshall |website=SFGate |date=June 5, 1996 |access-date=September 9, 2021}}</ref><ref>{{cite news |title='It's Almost Comical:' Starbucks Is Blatantly Trying to Crush Its Union |url=https://www.vice.com/en/article/its-almost-comical-starbucks-is-blatantly-trying-to-crush-its-union/ |first=Lauren |last=Gurley |website=Vice |date=September 8, 2021 |access-date=September 9, 2021}}</ref> Starbucks requested that the National Labor Relations Board include all Buffalo Starbucks locations in the union vote, however, the NLRB rejected this argument and declared store by store elections.<ref>{{cite news |last1=Duff |first1=Owen |date=October 16, 2021 |title=Starbucks May Be Hiding the Real Reason Behind Store Closures In New York |url=https://www.eatthis.com/news-starbucks-hiding-real-reason-behind-store-closures/ |access-date=October 19, 2021 |work=Eat This Not That |language=en}}</ref><ref name=":0" /> Finally, on December 9, 2021, the workers at the Elmwood Avenue store became the first unionized Starbucks workers at a Starbucks owned location in the United States with a 19–8 vote. The Camp Road location voted 12–8 not to be in the union.<ref name="wsj_0921" /> Starbucks does have unionized locations in other countries.<ref name="wsj_0921" /> On December 13, workers at two Boston area locations petitioned the NLRB for union elections to be unionize with Workers United. The workers cited the win in Buffalo as inspiration for organizing. Workers in at least one location had most cards signed within a day.<ref>{{Cite news|last=Eidelson|first=Josh|date=December 13, 2021|title=Starbucks Workers Push to Unionize in Boston Area After N.Y. Win|work=Bloomberg|url=https://www.bloomberg.com/news/articles/2021-12-14/starbucks-workers-push-to-unionize-in-boston-area-after-n-y-win|access-date=December 13, 2021}}</ref> In February 2022, Starbucks fired seven workers in [[Memphis, Tennessee|Memphis]] who had led the unionization effort and temporarily closed the store.<ref>{{Cite web|url=https://www.bbc.com/news/business-60312013|title=Starbucks fires organisers as union threat grows|access-date=February 9, 2022|date=February 8, 2022|work=[[BBC]]}}</ref> In August 2022, the National Labor Relations Board accused the company of illegally discriminating against unionized workers by refusing them wage and benefit increases and requesting restitution. It also asked that the CEO at the time, Howard Schultz, or a board official read a notice about this purportedly unlawful move.<ref>{{Cite news |last=Scheiber |first=Noam |date=August 25, 2022 |title=Starbucks Illegally Denied Raises to Union Members, Labor Board Says |language=en-US |work=The New York Times |url=https://www.nytimes.com/2022/08/25/business/economy/starbucks-union-howard-schultz-nlrb.html |access-date=August 26, 2022 |issn=0362-4331}}</ref> As of August 2022, unions were certified at 211 locations in the US.<ref>{{Cite news |last=Haddon |first=Heather |date=August 31, 2022 |title=Starbucks Is Rethinking Almost Everything, Including How to Make Frappuccinos |url=https://www.wsj.com/articles/starbucks-howard-schultz-change-frappuccinos-11661888871 |access-date=September 1, 2022 |work=[[The Wall Street Journal]] |language=en-US |issn=0099-9660}}</ref> On November 17, 2022, Starbucks’ annual Red Cup Day and one of the busiest days for employees, over 100 locations had employees go on strike. The workers were seeking higher staffing levels, better wages, and consistent schedules.<ref>{{cite news |last=Durbin |first=Dee-Ann |url=https://apnews.com/article/starbucks-strike-walkout-red-cup-day-386896c728bc4a66d1aa51aa002fb1ba |title=Starbucks workers strike at more than 100 US stores |work=[[Associated Press]] |date=November 17, 2022 |access-date=November 17, 2022 }}</ref> Most unionization efforts are made through SBWU (Starbucks Workers United). There are over 9,000 American locations, but since the first unionized location in New York in 2021, less than 3% have voted to unionize. SBWU and Starbucks have yet to successfully negotiate a contract. Starbucks claims in a letter and on its website that the Workers United has delayed bargaining, has illegally broadcast bargaining sessions, refused to meet in person, and that Starbucks has reported more than 22 unfair labor practice charges to the NLRB (National Labor Relations Board).<ref>{{Cite web |title=Starbucks says it wants union bargaining to begin |url=https://www.cnbc.com/2022/09/26/starbucks-says-it-wants-union-bargaining-to-begin.html |access-date=March 30, 2023 |website=CNBC |date=September 26, 2022 |language=en}}</ref><ref>{{Cite web |title=Starbucks says union broke rules by recording talks in 5 places |url=https://www.chicagotribune.com/business/ct-starbucks-union-20221026-uwnjd62ucjhllevnlftllivfki-story.html |access-date=March 30, 2023 |website=Chicago Tribune|date=October 26, 2022 }}</ref> By March 2023, the NLRB found no merit in Starbucks's complaints and instead ruled that it was Starbucks who refused to bargain.<ref name="unions March 2023 Vox">{{cite news |url=https://www.vox.com/technology/2023/3/28/23659846/starbucks-ceo-howard-schultz-senate-union-busting |website=Vox |title=Starbucks won't admit to breaking the law by union busting |date=March 29, 2023 |access-date=March 31, 2023 |last=Molla |first=Rani}}</ref> On June 23, 2023, Starbucks workers at unionized stores went on strike over the company's stance on in-store [[LGBT pride]] decorations.<ref>{{cite news |last=Saric |first=Ivana |url=https://www.axios.com/2023/06/23/starbucks-union-strike-pride-decorations |title=More than 150 Starbucks stores to strike over Pride decor, union says |work=[[Axios (website)|Axios]] |date=June 23, 2023 |access-date=June 23, 2023 }}</ref> === Economic summary === [[File:Starbucks stores graph.png|thumb|right|Graph showing the growth in the number of Starbucks stores between 1971 and 2011<ref name="tele40" />]] {| class="wikitable floatright" |+Sales by market (2024)<ref>{{Cite web |title=Starbucks Corporation: Business Segments and Geographical Breakdown of Revenue |url=https://www.marketscreener.com/quote/stock/STARBUCKS-CORPORATION-4905/finances-segments/#geography |access-date=2025-05-12 |website=www.marketscreener.com |language=en-US}}</ref> !Market !share |- |United States |74% |- |China |8% |- |Other Countries |18% |} {| class="wikitable float-left" style="text-align: right;" |+Development since 2005<ref>{{Cite web |title=Starbucks Revenue 2006-2021 SBUX |url=https://www.macrotrends.net/stocks/charts/SBUX/starbucks/revenue |website=www.macrotrends.net}}</ref> !Year !Revenue<br />in million US$ !Net income<br />in million US$ !Total assets<br />in million US$ !Average<br />price per share<br />in US$<ref>{{Cite web |title=Starbucks - 33 Year Stock Price History {{!}} SBUX |url=https://www.macrotrends.net/stocks/charts/SBUX/starbucks/stock-price-history |access-date=2025-05-12 |website=www.macrotrends.net}}</ref> !Employees |- |2005 |6,369 |494 |3,514 |11.01 |115,000 |- |2006 |7,787 |564 |4,429 |14.48 |145,800 |- |2007 |9,412 |673 |5,344 |11.60 |172,000 |- |2008 |10,383 |316 |5,673 |6.25 |176,000 |- |2009 |9,775 | 391 |5,577 |6.46 |142,000 |- |2010 |10,707 |946 |6,386 |10.75 |137,000 |- |2011 |11,700 |1,246 |7,360 |15.55 |149,000 |- |2012 |13,277 |1,384 |8,219 |21.06 |160,000 |- |2013 |14,867 |8 |11,517 |27.70 |182,000 |- |2014 |16,448 |2,068 |10,753 |31.04 |191,000 |- |2015 |19,163 |2,757 |12,416 |43.94 |238,000 |- |2016 |21,316 |2,818 |14,313 |47.28 |254,000 |- |2017 |22,387 |2,885 |14,366 |48.65 |277,000 |- |2018 |24,720 |4,518 |24,156 |49.89 |291,000 |- |2019 |26,509 |3,599 |19,220 |72.20 |346,000 |- |2020 |23,518 |928 |29,375 |74.90 |349,000 |- |2021 |29,061 |4,199 |31,393 |103.10 |383,000 |- |2022 |32,250 |3,282 |27,978 |82.26 |402,000 |- |2023 |35,976 |4,125 |29,446 |96.71 |381,000 |- |2024 |36,176 |3,761 |31,339 |87.66 |361,000 |}
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