Editing Malaysia Airlines (section)

==History==
===1947–1963: Malayan Airways===
{{multiple image
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 | caption1 = [[Malaysia–Singapore Airlines|Malayan Airways]]
 | image2 = Malaysia-Singapore Airlines Boeing 737.jpg
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An initiative<ref>{{cite web |title=Malaysia Airlines&nbsp;— Our Story |publisher=Malaysia Airlines |url=http://www.malaysiaairlines.com/my/en/corporate-info/our-story.html |access-date=11 February 2011 |archive-date=13 September 2012 |archive-url=https://web.archive.org/web/20120913072925/http://www.malaysiaairlines.com/my/en/corporate-info/our-story.html |url-status=dead }}</ref> by the Alfred Holt's Liverpool-based [[Ocean Group plc|Ocean Steamship Company]], in partnership with the Straits Steamship Company<ref>{{cite web |title=Straits Steamship Company |publisher=National Library Singapore |url=http://infopedia.nl.sg/articles/SIP_1056_2008-01-05.html |access-date=25 June 2009 |url-status=dead |archive-url=https://web.archive.org/web/20090314075028/http://infopedia.nl.sg/articles/SIP_1056_2008-01-05.html |archive-date=14 March 2009 }}</ref> and [[Imperial Airways]], resulted in the incorporation of "Malayan Airways Limited" (MAL) in Singapore on 12 October 1937, but the first paying passengers could be welcomed on board only in 1947, some 10 years later. After the war, MAL was restructured to include just the partnership of Straits Steamship and Ocean Steamship. The airline's first flight was a charter flight from the British [[Straits Settlement]] of Singapore to Kuala Lumpur, on 2 April 1947, using an [[Airspeed Consul]] twin-engined aircraft.<ref>{{cite web |title=Telekom Malaysia and Malaysia Airlines Synergise Business Relationship |publisher=[[Telekom Malaysia]] Berhad |url=http://www.tm.com.my/about_TM/newsroom/2004/041123_2.htm |access-date=3 September 2007 |archive-url=https://web.archive.org/web/20071012132227/http://tm.com.my/about_TM/newsroom/2004/041123_2.htm |archive-date=12 October 2007 |url-status=dead }}</ref> This inaugural flight on the ''Raja Udang'',<ref>{{cite web |title=Flight into Fantasy |publisher=Airline Pilots Association Singapore |url=http://www.alpas.org/list.php?c=aviationscene |access-date=25 June 2009 |archive-url=https://web.archive.org/web/20120218051827/http://www.alpas.org/list.php?c=aviationscene |archive-date=18 February 2012 |url-status=dead |df=dmy-all }}</ref> with only five passengers, departed Singapore's Kallang Airport and was bound for Kuala Lumpur's Sungai Besi Airport. Weekly scheduled flights quickly followed from Singapore to Kuala Lumpur, Ipoh, and Penang from 1 May 1947 with the same aircraft type.<ref name=History>{{cite web |url=http://www.singaporeair.com/en_UK/my/flying-withus/our-story/our-heritage/|title=The Creation of Singapore Airlines|publisher=Singapore Airlines|access-date=1 July 2007}}</ref>

The airline continued to expand during the rest of the 1940s and 1950s, as other British [[Commonwealth of Nations|Commonwealth]] airlines, such as [[BOAC]] and [[Qantas|Qantas Empire Airways]], provided technical assistance, as well as assistance in joining the [[IATA]]. By 1955, Malayan Airways' fleet had grown to include a large number of [[Douglas DC-3]]s, and finally went [[Public limited company|public]] in 1957. Other aircraft operated in the first two decades included the [[C-54 Skymaster|Douglas DC-4 Skymaster]],  [[Vickers Viscount]],  [[Lockheed Constellation|Lockheed L-1049 Super Constellation]],  [[Bristol Britannia]], [[de Havilland Comet 4]], and [[Fokker F27]].

===1963–1972: Rapid expansion, Malaysian Airways, and Malaysia-Singapore Airlines===
{{multiple image
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 | caption1 = [[Borneo Airways]]
 | image2 = VR-RBS, before 1959.png
 | width2 = 200
 | caption2  = [[Federation Air Service]]
 | footer = Malayan Airways regional subsidiaries for its [[British Borneo|Borneo]] and [[Federation of Malaya|Malaya]]n destinations.
}}
Over the next few years, the airline expanded rapidly, boosted by postwar air travel demand when flying became more than a privilege for the rich and famous. By April 1960, the airline was operating Douglas DC-3s, Super Constellations and Viscounts on new routes from Singapore to [[Hong Kong]], and from Kuala Lumpur to [[Bangkok]] via Penang. The airline also increased its frequencies from Singapore to cities on the [[British Borneo]], including [[Brunei]], [[Jesselton]] (now [[Kota Kinabalu]]), [[Kuching]], [[Labuan]], [[Sandakan]], and [[Sibu]].

With the delivery of an 84-seat Bristol Britannia in 1960, the airline launched its first long-haul international flight, to Hong Kong. When [[Federation of Malaya|Malaya]], Singapore, [[Sabah]], and [[Sarawak]] formed Malaysia in September 1963, the airline's name was officially from "Malayan Airways" to "Malaysian Airways" concurrent with the arrival of five Fokker F27 in November 1963<ref name="Major Airlines of the World">{{cite book |last1=Endres |first1=Gunter |last2=Hewson |first2=Robert |date=1997 |title=The Vital Guide to Major Airlines of the World: Over 100 Leading Airlines, Complete with Fleet Lists (Vital Guides) |pages=80–81 |publisher=Airlife |isbn=1853105813}}</ref> (though still abbreviated to MAL).<ref name=History /> MAL also incorporated [[Borneo Airways]], with the brand effectively merged under its parent company by 1 April 1965.

In 1966, following Singapore's separation from the federation, the airline's name was changed again, to [[Malaysia-Singapore Airlines]] (MSA).<ref name=History /> The next year had a rapid expansion in the airline's fleet and routes, including the purchase of MSA's first [[Boeing]] aircraft: the [[Boeing 707]]s, as well as completion of a new high-rise headquarters in Singapore. [[Boeing 737]]s were added to the fleet soon afterwards.

===1972–1997: Incorporation and international expansion===
[[File:Malaysian Airline System McDonnell Douglas DC-10 Fitzgerald-1.jpg|thumb|[[McDonnell Douglas DC-10]], the first [[wide-bodied aircraft]] operated by the company]]
The differing needs of the two shareholders, however, led to the break-up of the airline just six years later. The Singapore government preferred to develop the airline's international routes, while the Malaysian government had no choice but to develop the domestic network first before going regional and eventually international. MSA ceased operations in 1972, with its assets split between two new airlines; Malaysian Airline System (MAS), and [[Singapore Airlines]]. With the Singapore government determined to develop its airlines' international routes, it took the entire fleet of seven [[Boeing 707]]s and five [[Boeing 737]]s, which would allow it to continue serving its regional and long-haul international routes. Since most of MSA's international routes were flown out of Singapore, most of the international routes were in the hands of Singapore Airlines. In addition, MSA's headquarters, which was located in Singapore, became the headquarters of that airline.

The initials MSA were well regarded as an airline icon, so both carriers tried to use them. Malaysian went for MAS by just transposing the last two letters and choosing the name Malaysian Airline System, while Singapore originally proposed the name Mercury Singapore Airlines to keep the MSA initials,<ref>[http://eresources.nlb.gov.sg/newspapers/Digitised/Article/straitstimes19720210.2.124.1.aspx 'Singapore doesn't need the archaic image of Mercury'], ''[[Straits Times]]'', 10 February 1972</ref> but changed its mind and went for SIA instead. Acronyms for airline names later became less fashionable, and both carriers then moved on to their descriptive names.

{{Rail freight
|title=Revenue passenger-kilometers, in millions
|float=left
|1975|1633
|1979|2825
|1981|4290
|1990|11909
|1995|22558
|2000|37939
|source=''Air Transport World''}}

MAS took all domestic routes within Malaysia and international routes out of that country, as well as the remaining fleet of [[Fokker F27]]'s. It began flights on 1 October 1972 with 19 aircraft and soon expanded, including introducing flights from Kuala Lumpur to London.<ref name=nst_72>{{cite news |title=Notice to All Debators|url=https://news.google.com/newspapers?nid=1309&dat=19720922&id=Ed0qAAAAIBAJ&pg=916,3775278 |work=New Straits Times |date=22 September 1972 |via=Google news |access-date=30 August 2014 }}</ref><ref>Airlines ''[[Australian Transport]]'' November 1974 pages 14/15</ref> In that year, MAS operated flights to more than 34 regional destinations and six international services. In 1976, after receiving its [[McDonnell Douglas DC-10|DC-10-30]] aircraft, MAS scheduled flights to Europe, with initial flights from Kuala Lumpur to [[Amsterdam]], [[Paris]], and [[Frankfurt]]. The Boeing 707s were then removed from the fleet.

1980 sees the entry of the Airbus A300B4 fleet which were occasionally deployed to Asian and domestic routes and the addition of additional DC-10s onto the fleet. In 1982 the airline received its first Boeing 747-200 which was used as the carriers long haul flagship.{{Citation needed|date=February 2025}}

An economic boom in Malaysia during the 1980s spurred the growth of MAS. By the end of the decade, MAS was flying to 47 overseas destinations, including eight European destinations, seven [[Oceania]]n destinations, and [[United States|American]] destinations of [[Los Angeles]] and [[Honolulu]]. In 1993, MAS reached [[South America]] when the airline received its first [[Boeing 747-400]] aircraft. MAS became the first airline in [[Southeast Asia]] to fly to [[South America]] using its Boeing 747 via stopovers in [[South Africa]]. MAS also flew to [[Mexico City]] for a brief period from 1994 to 1998, with [[Freedoms of the air|fifth freedom rights]] to transport passengers from [[Los Angeles]] en route from [[Kuala Lumpur]] (with a stopover in [[Narita International Airport|Tokyo-Narita]].)

Further expansion in the fleet were executed by the airline in the 1990s with the short term leasing of the MD-11 fleet. The airline has also begun replacing its Boeing 737-200 and Fokker 27 fleet with the addition of the Boeing 737-400, Boeing 737-500 and Fokker 50. In 1995 the airline received its Airbus A330-300 which effectively replaced the Airbus A300B4 and DC-10-30. A small number of its MD-11, DC-10s and Boeing 747-200 were converted and transferred to its air cargo division Maskargo.{{Citation needed|date=February 2025}}

The late 1990s saw MAS' final widebody fleet modernization with the first Boeing 777-200ER aircraft, brand new at the time. This aircraft then became MAS' primary long-haul and medium-haul routes.<ref>{{cite web| url=https://boeing.mediaroom.com/1997-04-25-Malaysia-Airlines-Receives-First-Boeing-777| title=Malaysia Airlines Receives First Boeing 777}}</ref>

===1997–2005: Financial crisis===
[[File:9M-MRE Malaysia Airlines Boeing 777-2H6-ER (cn 28412-115) (6935014952).jpg|thumb|Malaysia Airlines [[Boeing 777]] at [[Los Angeles International Airport]]]]
Prior to the [[Asian financial crisis]] in 1997, the airline suffered losses of as much as RM260 million after earning a record-breaking RM333 million profit in the financial year 1996/1997.<ref name="Malaysia Airlines: The Marketing Challenge After MH17 and MH370">{{citation|date=2015|title=Malaysia Airlines: The Marketing Challenge After MH17 and MH370|url=https://lumsa.it/sites/default/files/UTENTI/u1708/Malaysia%20Airlines.pdf|work=Università di Roma LUMSA|access-date=2024-01-31}}</ref> The airline then introduced measures to bring it back to profitable. For the financial year 1999/2000, the airline cut its losses from RM700 million in  1998/1999 to RM259 million.

The airline plunged into further losses in the following years, however, amounting to RM417 million for the financial year 2000/2001 and RM836 million for the financial year 2001/2002.<ref name="Malaysia Airlines: The Marketing Challenge After MH17 and MH370"/> With these losses, the airline cut many unprofitable routes, such as [[Brussels]], [[Darwin, Northern Territory|Darwin]], [[Madrid]], [[Munich]], and [[Vancouver]]. The airline recovered from its losses the following year, achieving its then-highest profit, totalling RM461 million.<ref>{{Cite web|url=https://www.thestar.com.my/business/business-news/2003/02/26/mas-continues-recovery-with-rm330mil-q3-profit|title=MAS continues recovery with RM330mil Q3 profit|first=PAULINE S. C.|last=NG|website=The Star|date=26 February 2003 }}</ref>

In the same year, MAS proceeded with its order of 6 Airbus A380 aircraft to envision a solution for the slot constraints the airline faced with few European routes and to maximise its presence on the [[kangaroo route]].<ref>{{Cite web|url=http://edition.cnn.com/2003/BUSINESS/12/09/malaysia.airbus.reut/index.html|title=CNN.com - Malaysia to buy Airbus A380s - Dec. 9, 2003|website=CNN}}</ref>

In 2005, MAS suffered yet another period of unprofitability, reporting a loss of RM1.3 billion. Revenue for the financial period was up by 10.3% or RM826.9 million, compared to the same period for 2004, driven by a 10.2% growth in passenger traffic. International passenger revenue increased by RM457.6 million or 8.4%, to RM5.9 billion, while cargo revenue decreased by RM64.1 million or 4.2%, to RM1.5 billion. Costs increased by 28.8% or RM2.3 billion, amounting to a total of RM 10.3 billion, primarily due to escalating fuel prices. Other cost increases included staff costs, handling and [[landing fees]], aircraft maintenance and overhaul charges, widespread assets unbundling charges, and leases.<ref name="losses">{{cite web |url=http://www.malaysiaairlines.com/masapp/pdf/financial_info/quarterly/PressRelease_dec.pdf |title=Malaysia Airlines reports end of year losses. |publisher=Malaysia Airlines |access-date=23 March 2008}}{{dead link|date=May 2020|bot=medic}}{{cbignore|bot=medic}}</ref>
[[File:Malaysia Airlines Boeing 747-400 Hibiscus SYD Monty.jpg|thumb|Malaysia Airlines Boeing 747-400 Hibiscus Livery in Sydney, 2007]]
The Malaysian government then appointed [[Idris Jala]] as the new CEO of MAS on 1 December 2005, to execute changes in operations and corporate culture. Several weaknesses in airline operations were identified as the causes of the RM1.3 billion loss. The most substantial factor in the losses was [[Aviation fuel|fuel]] costs. For the period, the total fuel cost was RM3.5 billion, representing a 40.4% increase compared to the same period in 2004. Total fuel cost increases comprised RM977.8 million due to higher fuel prices and another RM157.6<ref name="losses"/> million due to additional consumption. In the third quarter, fuel costs were RM1.26 billion, compared to the RM1.01 billion in the corresponding period in 2004, resulting in a 24.6% increase or RM249.3 million.<ref name="losses"/>

Another factor for the losses was poor revenue management. MAS substantially lagged its peers on yield. Some of this gap was due to differences in traffic mix,<ref name="BTP1">{{cite web |url=http://www.malaysiaairlines.com/content/dam/mas/master/en/pdf/corporate-info/Business%20Turnaround%20Plan%20(BTP%201).pdf |title=Malaysia Airlines Business Turnaround Plan |publisher=Malaysia Airlines |access-date=11 February 2011 |url-status=dead |archive-url=https://web.archive.org/web/20110714023818/http://www.malaysiaairlines.com/content/dam/mas/master/en/pdf/corporate-info/Business%20Turnaround%20Plan%20%28BTP%201%29.pdf |archive-date=14 July 2011 }}</ref> with less business traffic to and from Malaysia than to and from Singapore, but much of it was due to weaknesses in pricing and revenue management, sales and distribution, brand presence in foreign markets, and alliance base. Moreover, MAS had one of the lowest labour costs per [[available seat miles|available seat kilometre]] (ASK) at US$0.41, compared to other airlines such as [[Cathay Pacific]] and [[Singapore Airlines]] at $0.59 and S$0.60,<ref name="BTP1"/> respectively. Despite low labour costs, however, the ratio of ASK revenue to this cost was, at 2.8, much lower than Singapore Airlines, where the ratio is 5.0, and slightly higher than [[Thai Airways]]<ref name="BTP1"/> Other factors were listed in the later-revealed business turnaround plan (BTP) of Malaysia Airlines, all leading to the net loss of RM1.3 billion in 2005.

===2006–2010: Recovery from unprofitability===
{{multiple image
 | image1 = Firefly B737-800.jpg
 | width1 = 200
 | caption1 = [[Firefly (airline)|Firefly]]
 | image2 = Kota Kinabalu 27 December 2023 34.jpg
 | width2 = 200
 | caption2  = [[MASwings]]
 | footer = In 2007, Malaysia Airlines established two subsidiaries: Firefly, which now operates as a [[low-cost carrier]] and MASwings, which focuses on [[Regional airline|rural air services]]. In 2019, Malaysia Airlines also launched [[Amal (airline)|Amal]], a subsidiary specializing in [[Hajj]] and [[Umrah|Umrah travel]].<ref name="MAG to launch Project Hope">{{citation|date=14 February 2019|title=MAG to launch Project Hope|url=https://themalaysianreserve.com/2017/06/02/mag-to-launch-project-hope/|work=The Malaysian Reserve|access-date=2024-12-16}}</ref><ref name="Malaysia Airlines Launches Brand for Pilgrim Flights to Saudi Arabia">{{citation|date=13 February 2019|title=Malaysia Airlines Launches Brand for Pilgrim Flights to Saudi Arabia|url=https://apex.aero/articles/malaysia-airlines/|work=Apex|access-date=2024-11-13}}</ref>
}}
Under the leadership of Idris Jala, MAS launched its BTP (Business Turnaround Plan) in 2006, developed using the ''Government-linked Company  Transformation Manual'' as a guide. Under the various initiatives, launched together with the BTP, Malaysia Airlines switched from losses to profitability between 2006 and 2007. When the BTP came to an end, the airline posted a record profit of RM853 million (US$265 million) in 2007, ending a series of losses since 2005. The result exceeded the target of RM300 million by 184%.<ref>{{cite web |url=http://www.mckinsey.com/insights/leading_in_the_21st_century/turning_around_a_struggling_airline_an_interview_with_the_ceo_of_malaysia_airlines|author1=Alex Dichter |author2=Fredrik Lind |author3=Seelan Singham |name-list-style=amp |title=Turning around a struggling airline: An interview with the CEO of Malaysia Airlines|publisher=[[McKinsey & Company]]|date=November 2008}}</ref>

Route rationalising was also the major contributors to the airline's return to profitability. MAS pared its domestic routes from 114 to 23, and also cancelled virtually all unprofitable international routes. It has handed off its turboprop fleet to [[airasia]] which was then tasked to handle the rural air service. It also rescheduled all of its flight timings and changed its operations model from [[Point-to-point transit|point-to-point]] services to [[hub-and-spoke]] services. Additionally, the airline started Project Omega and Project Alpha to improve the company's network and revenue management. Emphasis has been placed on six areas - pricing, revenue management, network scheduling, opening storefronts, low-season strategy, and distribution management. MAS then pushed for new aircraft purchases, using its cash surplus of RM5.3 billion to eventually purchase new [[narrow-body aircraft|narrow-]] and [[wide-body aircraft]].<ref name="purchasefleet">{{cite magazine |date=25 February 2008 |title=Malaysian Airline returns to profit in 2007, exceeds financial targets |magazine=Forbes |url=https://www.forbes.com/afxnewslimited/feeds/afx/2008/02/25/afx4690972.html |access-date=23 March 2008 |url-status=dead |archive-url=https://web.archive.org/web/20080929041904/http://www.forbes.com/afxnewslimited/feeds/afx/2008/02/25/afx4690972.html |archive-date=29 September 2008}}</ref> The first of such aircraft purchases were the order of 55 Boeing 737-800 which were meant to effectively replaced the airlines ageing Boeing 737-400.<ref>{{cite news|url=https://www.nytimes.com/2008/03/31/business/worldbusiness/31iht-air.1.11547855.html| title=Malaysian airline orders up to 55 Boeing 737-800 aircraft| work=The New York Times| date=31 March 2008}}</ref>

In 2007 the airline took back east Malaysia's rural air service (RAS) operation and former turboprop aircraft which were then crippled by Airasia's subsidiary [[Airasia X|Fly Asian Express]] due to its inexperience. Malaysia airlines instead launched its own subsidiary [[MASwings]] to handle the rural air service and [[Firefly airlines|Firefly]] to start commercial operations in Subang airport. Malaysia Airlines former Fokker 50's were gradually replaced by the airlines order of [[ATR-72-500]] from the year 2008 onwards.<ref>{{Cite web|url=https://www.aero-news.net/index.cfm?do=main.textpost&id=5048A980-467F-4597-B3A5-6F561718F9B6|title=Malaysia Airlines Acquires 20 ATR 72-500s &#124; Aero-News Network|website=www.aero-news.net}}</ref>

Due to Idris Jala's appointment to the cabinet in August 2009, Tengku Azmil Zahruddin took over as the airline's new CEO.<ref>{{cite news |title=Tengku Datuk Azmil Zahruddin made MAS MD/CEO |work=The Star |date=28 August 2009 |url=http://www.thestar.com.my/business/business-news/2009/08/28/tengku-datuk-azmil-zahruddin-made-mas-mdceo/ |access-date=18 March 2017}}</ref> In December that year, MAS announced the purchase of 15 new [[Airbus A330]] aircraft, with options for another 10. Expected to be delivered between 2011 and 2016, they are intended to operate on medium-haul routes to eastern Asia, Australia, and the Middle East. The airline's plans are to run the [[Airbus A380]] planes, which were then introduced into service in 2012, on long-haul routes along with the [[Boeing 777]]s, the A330s on medium-haul routes, and [[Boeing 737]] aircraft on short-haul routes.<ref>{{cite web |url=http://www.flightglobal.com/articles/2009/12/22/336479/mas-orders-15-a330s.html |title=MAS orders 15 A330s |website=Flightglobal.com |date=22 December 2009 |access-date=20 July 2014}}</ref>

===2011–2014: Third unprofitability, 2014 aircraft losses, bankruptcy===
[[File:9M-MNA A380 Malaysian (33208859794).jpg|thumb|left|A former Malaysia Airlines [[Airbus A380-800]], which entered the fleet in 2012.]]
MAS recorded a net loss of RM2.52 billion in 2011, which was the largest in its company history, due to rising fuel costs.<ref>{{cite news |title=Malaysia Airlines shares dip on 2011 loss |publisher=BBC News |date=1 March 2011 |url=https://www.bbc.co.uk/news/business-17216510|access-date=7 August 2014}}</ref> A major restructuring led to the appointment of a new CEO, Ahmad Jauhari Yahya, in September 2011. One of the first initiatives to stop the losses was a rationalisation of the network. The company suspended services to [[Surabaya]], [[Karachi]], [[Dubai]], [[Dammam]]<ref>{{cite news |last1=Zaheer |first1=Farhan|title=Pack up: Malaysia Airlines calls it quits in Pakistan |work=The Express Tribune |date=11 January 2012 |url=http://tribune.com.pk/story/319485/pack-up-malaysia-airlines-calls-it-quits-in-pakistan-business/ |access-date=7 August 2014}}</ref> and [[Johannesburg]].

With the delivery of the Airbus A380-800, the airline has also begun to retire its remaining [[Boeing 747-400]]s in 2012.<ref>{{cite news | url=https://www.businesstraveller.com/news/2012/07/24/malaysia-airlines-to-retire-last-b747-in-november/| title=Malaysia Airlines to retire last B747 in November}}</ref> Also retired were the older generation [[Airbus A330]]s and [[Boeing 737-400]]s by the end of 2014.<ref>{{cite news | url=https://www.nst.com.my/news/2015/09/mas-bids-farewell-boeing-737-400-after-22-years-service| title=MAS bids farewell to Boeing 737-400 after 22 years of service}}</ref>

In February 2013, MAS reported a net profit of RM51.4 million for the fourth quarter. The airline's improved financial performance that year was mainly attributable to its route rationalisation programme, which had an overall 8% reduction in ASK. This was matched by a marginal 1% reduction in revenue to RM13.76bil in 2012 and seat factor holding at 74.5%. The reduced ASK also helped MAS register a corresponding 14% decrease in expenditures.<ref>{{cite news |last=Kok |first=Cecilia |date=1 March 2013 |title=MAS swings back to black, reports net profit of RM51.4mil for Q4 |newspaper=[[The Star (Malaysia)|The Star]] |url=http://biz.thestar.com.my/news/story.asp?file=/2013/3/1/business/12777485&sec=business |access-date=4 March 2013}}</ref>

The airline struggled to cut costs to compete with a wave of new, low-cost carriers in the region. The airline lost RM443.4&nbsp;million (US$137.4&nbsp;million) in the first quarter of 2014.<ref name="MAS Q1 financial report" /> The second quarter—the first in the aftermath of the [[Malaysia Airlines Flight 370|disappearance of Flight 370]] – had a loss of RM307.04&nbsp;million (US$97.6&nbsp;million), which represented a 75% increase over losses from second-quarter 2013.<ref name="Q2 losses-NYT">{{cite news |title=Malaysia Airlines Financial Losses Grow |work=[[The New York Times]] |agency=Reuters |date=29 August 2014 |url=https://www.nytimes.com/2014/08/29/business/malaysia-airlines-financial-losses-grow.html?_r=1|access-date=30 August 2014}}</ref> As a result, MAS has not made a profit since 2010.<ref name="Q2 losses-NYT" /> In the previous three years, the airline had booked losses of RM1.17&nbsp;billion ($356&nbsp;million) in 2013, RM433&nbsp;million in 2012, and RM2.5&nbsp;billion in 2011.<ref name="WSJ-MASfinancial">{{cite news |last1=Raghuvanshi|first1=Gaurav|last2=Ng|first2=Jason|title=Malaysia Airlines Says Priority Is Families of the Missing, Though Ticket Sales Fall |website=The Wall Street Journal |date=6 April 2014 |url=https://online.wsj.com/news/articles/SB10001424052702303532704579483060366249526 |access-date=3 July 2014}}</ref> Industry analysts expect MAS to lose further market share and face a challenging environment to stand out from competitors while addressing their financial plight.<ref name="WSJ-MASfinancial" /> The company's stock, down as much as 20% following the disappearance of Flight&nbsp;370, had fallen 80% over the previous five years, which contrasts with a rise in the Malaysian stock market of about 80% over the same period.<ref name="NYT-MASfinances" />
A month after the disappearance, CEO Ahmad Jauhari Yahya acknowledged that ticket sales had declined, but did not provide details. This may have partially resulted from the suspension of the airline's advertising campaigns following the disappearance. In China, where the majority of Flight 370 victims were from, bookings on Malaysia Airlines were down 60% in March.<ref name="NYT-MASfinances">{{cite news |title=Flight's Disappearance Knocks Malaysia Airlines |date=15 May 2014|url=https://www.nytimes.com/2014/05/16/business/international/flights-disappearance-knocks-malaysia-airlines.html?_r=1 |website=The New York Times|access-date=3 July 2014}}</ref> He said he was not sure when the airline could start repairing its image, but that the airline was adequately insured to cover the financial loss stemming from the incident.<ref name="MAS Q1 financial report">{{cite web |title=Malaysia Airlines Records RM443 million Loss for Q1 2014 |date=15 May 2014 |url=http://www.malaysiaairlines.com/my/en/corporate-info/press-room/latest/malaysia-airlines-records-rm443-million-loss-for-q12014.html |publisher=Malaysia Airlines |access-date=3 July 2014 |quote=Much of the costs associated by MH370 will be covered by insurance. |archive-date=14 July 2014 |archive-url=https://web.archive.org/web/20140714115404/http://www.malaysiaairlines.com/my/en/corporate-info/press-room/latest/malaysia-airlines-records-rm443-million-loss-for-q12014.html |url-status=dead }}</ref><ref name="WSJ-MASfinancial" /> In August, the airline warned of poor second-half earnings, citing a 33% decline in average weekly bookings following the loss of [[Malaysia Airlines Flight 17|Flight 17]].<ref name="Q2 losses-NYT" /> Media reported that some flights were largely empty and that the airline had slashed prices well below competitors on several key routes.<ref name="NYT-MASfinances" /><ref>{{cite news |last1=Neuman|first1=Scott|title=Malaysia Airlines Cuts A Third of Its Workforce After Steep Losses |publisher=NPR |date=29 August 2014 |url=https://www.npr.org/blogs/thetwo-way/2014/08/29/344266820/malaysia-airlines-cuts-a-third-of-its-workforce-after-steep-losses |access-date=30 August 2014}}</ref>
[[File:9M-MXD - Boeing 737-8H6 - Malaysia Airlines - MSN 40131 - VGHS.jpg|thumb|right|Malaysia Airlines [[Boeing 737-800]] sporting the 2010-2017 livery]]
Prior to the shootdown of Flight 17, many analysts and the media suggested that Malaysia Airlines would need to rebrand and repair its image and/or require government assistance to return to profitability.<ref name="WSJ-privatization">{{cite news |last1=Venkat |first1=P.R. |last2=Raghuvanshi |first2=Gaurav |title=Malaysia Airlines Could Go Private |work=The Wall Street Journal |date=2 July 2014 |url=https://online.wsj.com/articles/malaysia-airlines-could-go-private-1404301103 |access-date=9 August 2014}}</ref><ref>{{cite news |last1=Patterson |first1=Thom |title=Malaysia Air faces new, serious threat as company |publisher=CNN |date=18 July 2014 |url=http://www.cnn.com/2014/07/17/world/europe/malaysia-airlines-sidebar/index.html?iid=article_sidebar |access-date=9 August 2014 |quote=Analysts said it may take a government rescue to save the company from financial disaster.}}</ref><ref>{{cite web |title=Malaysia Airlines considers tie-up with Etihad Airways as restructuring process slowly begins |date=17 June 2014 |url=http://centreforaviation.com/analysis/malaysia-airlines-considers-tie-up-with-etihad-as-restructuring-process-slowly-begins-172934 |website=centreforaviation.com |publisher=Centre for Aviation|access-date=9 August 2014}}</ref><ref>{{cite news |last1=Ngui |first1=Yantoultra |title=Exclusive: State fund plans to take Malaysia Airlines private for restructuring: sources |publisher=Reuters |date=2 July 2014 |url=https://www.reuters.com/article/us-malaysia-airlines-idUSKBN0F70UR20140702 |access-date=9 August 2014}}</ref><ref>{{cite news |last1=Zhang |first1=Benjamin |title=How Malaysia Airlines Can Be Saved From Financial And Reputational Ruin |url=http://www.businessinsider.com/malaysia-airlines-uncertain-future-2014-7 |website=Business Insider |access-date=23 July 2014}}</ref> On 8 August, trading in the company's stock was temporarily suspended when [[Khazanah Nasional]]—the majority shareholder (69.37%)<ref>{{cite news |last1=Hamzah |first1=Al-Zaquan Amer |last2=Leong |first2=Trinna |last3=Ngui |first3=Yantoultra |title=Malaysia Airlines To Go Private With A$435 Million Government Investment |date=8 August 2014 |website=Business Insider |url=http://www.businessinsider.com/malaysia-airlines-overhaul-2014-8 |access-date=9 August 2014}}</ref> and a Malaysian state-run investment arm—requested that MAS' Board of Directors undertake a selective [[Financial capital|capital]] reduction exercise (e.g. buyback or cancel stock of other shareholders);<ref>{{cite news |title=MAS: No disruption to current service |work=New Straits Times |date=29 August 2014 |url=http://www.nst.com.my/node/28082 |access-date=30 August 2014}}</ref> Khazanah announced it will spend {{MYR|1.38 billion}} (US$431&nbsp;million; 27 sen per share) to compensate minority shareholders (a 12.5% premium of 7 August closing price).<ref name="NYT-Khazanah takeover">{{cite news |last1=Mouawad |first1=Jad |title=Malaysia Steps in to Save Its Reeling National Airline |work=The New York Times |date=8 August 2014 |url=https://www.nytimes.com/2014/08/09/business/international/malaysia-airlines-to-be-taken-over-by-government.html |access-date=9 August 2014}}</ref><ref>{{cite news |last1=Creedy |first1=Steve |title=Malaysia Airlines in $460m bid to clear air |work=[[The Australian]] |date=9 August 2014 |url=http://www.theaustralian.com.au/business/aviation/malaysia-airlines-in-460m-bid-to-clear-air/story-e6frg95x-1227018472442?nk=70b32bc1815c4b34c2328e2c878caf76 |access-date=9 August 2014}}</ref><ref name="Reuters Kazanah buyback">{{cite news |last1=Hamzah |first1=Al-Zaquan Amer |last2=Ngui |first2=Yantoultra |title=State fund to take over Malaysia Airlines, plans 'complete overhaul' |publisher=Reuters |date=8 August 2014 |url=https://www.reuters.com/article/us-malaysia-airline-idUSKBN0G807E20140808 |access-date=9 August 2014}}</ref> At the time, Khazanah Nasional did not announce much about its plans for the airline except that the airline had "substantial funding requirements"<ref name="NYT-Khazanah takeover" /> and that a "comprehensive review and restructuring"<ref name="NYT-Khazanah takeover" /> was needed.

On 29 August, Khazanah released a report, "Rebuilding a National Icon: The MAS Recovery Plan",<ref name="Recovery plan">{{cite web |title=Khazanah announces 12 – point MAS Recovery Plan |publisher=Khazanah|date=29 August 2014 |url=http://www.khazanah.com.my/docs/140829%20Khazanah%20announces%2012-point%20MAS%20Recovery%20Plan.pdf |access-date=30 August 2014 |archive-url=https://web.archive.org/web/20140903122818/http://www.khazanah.com.my/docs/140829%20Khazanah%20announces%2012-point%20MAS%20Recovery%20Plan.pdf |url-status=dead |archive-date=3 September 2014}}</ref> which outlines their plan for the restructuring of MAS and the process of completing the takeover. About 6,000 jobs (about 30% of MAS's workforce) will be eliminated and the carrier's route network will be shrunk to focus on regional destinations rather than unprofitable long-haul routes.<ref name="USAToday restructuring">{{cite news |last1=MacLeod |first1=Calum |title=Malaysia Airlines slashes jobs, routes in overhaul |date=29 August 2014 |work=USA Today |url=https://www.usatoday.com/story/travel/news/2014/08/29/malaysia-airlines-overhaul/14786099/ |access-date=30 August 2014}}</ref> Khazanah had plans to delist the airline from Malaysia's stock exchange by the end of 2014 and to return it to profitability by late 2017, relisting the airline by 2018 or 2019.<ref name="USAToday restructuring" /> On the business/legal side, Khazanah intended to transfer the relevant operations, assets, and liabilities of Malaysian Airline System Berhad into a new company (no name given in documents) by July 2015.<ref name="Recovery plan" />{{Rp|2}}

===2015–2020: Renationalisation, restructuring, and rebranding ===
[[File:Malaysia Airlines (Malaysia Negaraku Livery), 9M-MAC, Airbus A350-941 (42595667000) (2).jpg|thumb|left|A Malaysia Airlines [[Airbus A350-900]] spotting the current livery in use since 2017.]]

In January 2015, the airline was declared "technically bankrupt".<ref>{{cite web |title=Malaysia Airlines 'technically bankrupt' |url=https://www.bbc.com/news/business-32955818 |website=BBC News |access-date=22 February 2023 |date=1 June 2015}}</ref> In May 2015, it was announced that the airline would be transferred to a newly founded Malaysia Airlines Berhad (MAB) by 1 September 2015, with the rebranding of the airline also commencing the same day. The new company commanded a heavily reduced workforce and adjusted route network with a focus on Asia, according to its newly appointed CEO, [[Christoph Mueller]]. He also announced that Malaysia Airlines would be putting of its Airbus A380s up for sale.<ref>{{cite news |work=RTE |date=25 May 2015 |title=Troubled Malaysia Airlines to be completely revamped – new CEO |url=https://www.rte.ie/news/business/2015/0525/703685-christoph-mueller/ |access-date=18 March 2017}}</ref>

Four months later, MAB announced that they would add four new [[Airbus A350 XWB|Airbus A350-900]] aircraft to their fleet from the end of 2017 to the middle of 2018. The aircraft were to be leased from [[Air Lease Corporation]].<ref>{{cite news |title=Malaysia Airlines signs lease agreement with Air Lease Corp for four Airbus planes |publisher=Reuters |date=10 September 2015 |url=https://www.reuters.com/article/malaysia-mas-air-lse-idUSL4N11G41N20150910|access-date=18 March 2017}}</ref> The airline also expected to add two more A350-900 and two [[Airbus A330-900]] aircraft in the future.<ref>{{cite news |title=Malaysia Airlines inks A350, A330neo lease deal with AL |work=ch-aviation |date=11 September 2015 |url=http://www.ch-aviation.com/portal/news/40122-malaysia-airlines-inks-a350-a330neo-lease-deal-with-alc |access-date=18 March 2017}}</ref> MAB then announced that it was set to undergo a brand overhaul involving a new name, logo and livery for its aircraft, with the changes to be unveiled on an unspecified date.<ref>{{cite news |title=Malaysia Airlines prepares for rebranding, CEO Christoph Mueller says |work=stuff|date=2 October 2015 |url=http://www.stuff.co.nz/business/industries/72625417/Malaysia-Airlines-prepares-for-rebranding-CEO-Christoph-Mueller-says|access-date=18 March 2017}}</ref>

The airline has also started the retirement of the Boeing 777-200 fleet, with the last aircraft leaving in the year 2016. The route renationalisation and trimming of many long haul routes had made the aircraft inefficient to be deployed on the airline's medium haul routes, which were then already served by the Airbus A330-300.<ref>{{cite web| url=https://onemileatatime.com/malaysia-airlines-retiring-cursed-777s/ | title=Malaysia Airlines Retiring Their Cursed 777s| date=23 December 2015}}</ref><ref>{{cite news| url=https://www.traveldailymedia.com/malaysia-airlines-ditches-boeing-777s-in-fleet-overhaul/| title=Malaysia Airlines ditches Boeing 777s in fleet overhaul| newspaper=Brand Td| date=7 March 2016| last1=Elliott| first1=Mark}}</ref>

In January 2016, the airline introduced a policy of not serving alcohol on flights of less than three hours.<ref>{{cite web |url=https://travellingonpoints.com/article/airlines/dry-airlines-which-major-carriers-do-not-serve-alcohol/|title=Dry Airlines: Which Carriers do Not Serve Alcohol|date=13 October 2020}}</ref> While the move was unpopular with many travellers, the airline stated that its actions were in response to the preference of the majority of customers.<ref>{{Cite news |title=Public backlash shows many unaware of MAS's no-alcohol policy, passenger says |date=18 April 2016 |work=Malay Mail |url=https://www.malaymail.com/news/malaysia/2016/04/18/public-backlash-shows-many-unaware-of-mass-no-alcohol-policy-passenger-says/1102503}}</ref>

In April 2016, CEO Christoph Mueller resigned from his post after less than a year of leading the carrier's reorganisation efforts, citing "changing personal circumstances." Mueller initially planned to continue as CEO until September 2016 and stay on the airline's board as a nonexecutive director to oversee the transition to a new CEO.<ref>{{cite news |title=Malaysia Airlines CEO Christoph Mueller resigns |work=[[The Guardian]] |date=20 April 2016 |url=https://www.theguardian.com/world/2016/apr/20/malaysia-airlines-ceo-christoph-mueller-resigns |access-date=24 June 2016}}</ref> It was announced that [[Peter Bellew]] would become the new chief with effect from 1 July 2016,<ref>{{cite news |publisher=Channel NewsAsia |date=7 July 2016 |title=Peter Bellew named CEO of Malaysia Airlines |url=http://www.channelnewsasia.com/news/business/peter-bellew-named-ceo-of/2918804.html |access-date=18 March 2017 |archive-date=2 February 2017 |archive-url=https://web.archive.org/web/20170202000958/http://www.channelnewsasia.com/news/business/peter-bellew-named-ceo-of/2918804.html |url-status=dead }}</ref> effectively shortening Mueller's tenure by a further two months.

In April 2017, Malaysia Airlines announced that the airline's entire fleet would be tracked with the satellite flight-tracking system.<ref>{{cite news |url=https://www.bbc.com/news/business-39637974|title=Malaysia Airlines to track planes with satellites |date=19 April 2017 |publisher=BBC News |access-date=19 April 2017}}</ref><ref>{{cite news |url=https://news.micnode.com/en/malaysia-airlines-track-planes-satellites-20170419|title=Malaysia Airlines to track planes with satellites to track its fleet from space|date=19 April 2017|work=MicNode News|access-date=19 April 2017|language=en-US|archive-url=https://web.archive.org/web/20170420144643/https://news.micnode.com/en/malaysia-airlines-track-planes-satellites-20170419|archive-date=20 April 2017|url-status=dead}}</ref>

In October 2017, an unexpected announcement was made involving Malaysia Airlines CEO Peter Bellew's return to [[Ryanair]] as chief operations officer to help fix pilot problems. Bellew had worked as a flight operations director at Ryanair until 2014. Bellew's decision to leave Malaysia Airlines came just over a year after former chief executive Christoph Mueller left the airline, citing personal circumstances after being hired on a three-year mission to revive the state-controlled firm.<ref>{{cite news |url=https://www.cnbc.com/2017/10/17/malaysia-airlines-ceo-peter-bellew-quits-to-rejoin-ryanair.html|title=This airline has lost three CEOs in less than three years|date=17 October 2017|publisher=CNBC}}</ref> The appointment of Mueller's replacement, Captain Izham Ismail, who served as the airline's chief operating officer prior to the appointment, was announced a few days later.<ref>{{cite news |url=https://www.thestar.com.my/news/nation/2017/10/20/capt-izham-ismail-new-ceo-malaysia-airlines|title=Capt Izham Ismail is new MAS chief executive officer|date=20 October 2017|website=The Star}}</ref>

November 2017 saw the arrival of the [[Airbus A350]] and [[Airbus A330-200]] which were leased onto the fleet. The brand new Airbus A350s were essentially used to replace the Airbus A380 on the airline's small long haul route network while the second hand Airbus A330-200 were deployed as interim aircraft for certain medium to long haul routes.<ref>{{cite web | url=https://www.malaysiaairlines.com/kr/ko/news-article/2017/welcomes-its-first-A350-XWB.html | title=Malaysia Airlines Welcomes Its First A350 XWB }}</ref><ref>{{cite web| url=https://corporatetravelcommunity.com/analysis/a330-200-could-be-a-solution-for-malaysia-airlines-auckland-quandary-582629 | title=A330-200 could be a solution for Malaysia Airlines' Auckland quandary}}</ref> With this the A380s were instead deployed to Narita and Seoul.<ref>{{cite web | url=https://www.ch-aviation.com/portal/news/56921-malaysia-airlines-to-deploy-a380s-on-seoul-tokyo-routes| title=Malaysia Airlines to deploy A380s on Seoul, Tokyo routes}}</ref>

In 2019 the airline launched [[Amal (airline)|Project Amal]] (Hope) which was a special [[Hajj|hajj umrah]] charter for Muslim pilgrims utilising the airline's fleet of Airbus A380 aircraft.<ref>{{cite web | url=https://www.malaysiaairlines.com/my/en/news-article/2019/amal.html|title=Amal takes to the skies Amal to serve hajj and Umrah pilgrims in Southeast Asia}}</ref><ref>{{cite web|url=https://apex.aero/articles/malaysia-airlines/|title=Malaysia Airlines' dedicated pilgrim flights, previously known as Project Hope, have been operating since October 2018, with three flights per week to Jeddah and Medina using Airbus A380-800s.| website=Apex Aero|date=19 February 2019}}</ref><ref>{{cite web|url=https://www.arabianbusiness.com/industries/transport/388073-airbus-a380-finds-new-life-on-malaysia-airlines-pilgrim-trips|title=Airbus A380 finds new life on Malaysia Airlines' pilgrim trips| website=ArabianBusiness|date=24 January 2018 }}</ref>

===2020–2025: COVID-19 pandemic, fourth unprofitability, turnaround, and ongoing management crisis===
On 6 April 2020, the Malaysian private equity firm Golden Skies Ventures reportedly made an offer of US$2.5 billion to take over Malaysia Airlines during the [[COVID-19 pandemic]].<ref>{{cite news |url=https://www.straitstimes.com/asia/se-asia/private-firm-bids-s358-bil-for-holding-company-of-malaysia-airlines|title=Private firm bids $3.58 billion for holding company of Malaysia Airlines|last=hermesauto|date=2020-04-06|website=The Straits Times|language=en|access-date=2020-04-07}}</ref> The pandemic also resulted in the airline grounding most of its Boeing 737 aircraft.<ref name="Malaysia Airlines details maintenance plan amid pandemic grounding">{{citation|date=|title=Malaysia Airlines details maintenance plan amid pandemic grounding|url=https://www.flightglobal.com/airlines/malaysia-airlines-details-maintenance-plan-amid-pandemic-grounding/138454.article|work=www.flightglobal.com|access-date=2024-01-31}}</ref>

In October 2020, during the COVID-19 pandemic, Malaysia Airlines needed about RM1 billion of capital annually if the government intended to sustain its operations under the current structure.<ref>{{cite web |date=2019-10-24|title=Malaysia Airlines needs RM1b cash injection a year to survive |website=The Edge Markets |url=http://www.theedgemarkets.com/article/malaysia-airlines-needs-rm1b-cash-injection-year-survive|access-date=2020-12-01}}</ref> The airline also decided to retire and return all 6 of its grounded Airbus A380 aircraft to [[Airbus]] in 2023 as the viability to operate the double decker fleet became difficult as grounding persisted.<ref>{{cite news |title=Malaysia Airlines to return A380s to Airbus by 2023|website=CHaviation |url=https://www.ch-aviation.com/portal/news/119973-malaysia-airlines-to-return-a380s-to-airbus-by-2023}}</ref>

In 2022, the airline improved its financial margin through restructuring. It switched a majority of its passenger aircraft in year of Q2 2020 to Q1 2022 into cargo flights, leveraging on its ability to support the disrupted supply chain system in Asia.<ref>{{cite web |title=MAG's Performance Improved by 60% YoY on the Back of a Successful Restructuring and Stronger Cargo Performance Despite 70% Capacity Reduction in Passenger ASK YoY. |website=Malaysia Airlines|url=https://www.malaysiaairlines.com/my/en/mh-media-centre/news-releases/2022/malaysia-aviation-group-annual-performance.html|access-date=2023-11-16}}</ref><ref>{{cite web |title=MASKargo transports medical goods in Malaysia's fight against Covid-19 |website=aircargonews |date=30 March 2020 |url=https://www.aircargonews.net/airlines/maskargo-transports-medical-goods-in-malaysias-fight-against-covid-19/}}</ref> The Airline also undertook multiple foreign repatriation missions, transporting stranded citizens<ref>{{cite web|url=https://www.nst.com.my/business/2021/01/660231/malaysia-airlines-continues-flying-despite-raging-covid-19-pandemic%C2%A0|title=Malaysia Airlines continues flying despite raging Covid-19 pandemic|date=25 January 2021 |access-date=5 December 2023}}</ref>  back to their home countries along with flying medical equipment and vaccines.<ref>{{cite web|url=https://www.malaysiaairlines.com/my/en/news-article/2020/malaysia-airlines-flies-new-destinations-covid-19.html|title=Malaysia Airlines Flies to New Destinations During COVID-19|date=22 October 2020|access-date=3 December 2023}}</ref><ref>{{cite web|url=https://www.malaymail.com/news/malaysia/2020/03/30/malaysia-airlines-to-fly-in-over-10-million-masks-ventilators-from-china/1851675|title=Malaysia Airlines To Fly In Ventilators And Over 10 Million Masks from China|date=30 March 2020}}</ref><ref>{{cite web|url=https://www.straitstimes.com/asia/se-asia/plane-carrying-covid-19-vaccines-touches-down-at-malaysias-international-airport|title=Plane carrying Malaysia's first batch of Covid-19 vaccines arrives at KL International Airport |website=the strait times|date=22 February 2021}}</ref> In the same year, the airline reported a net profit of RM1.15 billion in the fourth quarter of 2022 with its total net loss reduced to RM344 million from RM1.65 billion a year ago.<ref>{{cite web |title=Malaysia Airlines' parent MAG posts best ever quarterly performance |website=New Straits Times |date=18 April 2023 |url=https://www.nst.com.my/business/2023/04/900785/malaysia-airlines-parent-mag-posts-best-ever-quarterly-performance}}</ref>

In 2023, as a result of positive cash flow, Malaysia's sovereign wealth fund Khazanah Nasional Berhad decided it would hold on to its sole ownership of the airline until further notice. Credit lines predicted to alleviate the airline's burden were also underutilised in year 2021–2022. The sovereign fund planned to reduce its stakes on Malaysia Airlines and to allow the airline to seek strategic partnership with an international operator post 2025.<ref>{{cite news|url=https://www.ch-aviation.com/portal/news/125907-sovereign-wealth-fund-to-retain-malaysia-airlines-ownership|title=Sovereign wealth fund to retain Malaysia Airlines' ownership|newspaper=Ch-Aviation |access-date=3 December 2023|date=27 March 2023}}</ref>

In August 2023, the airline experienced issues with its primary inflight caterer BRAHIM in Kuala Lumpur International Airport. Contract disputes since the pandemic had brought both parties to non agreeable terms in regards to renewal. As a result, the airline halted a majority of its inflight hot meal services in September for flights originating from Kuala Lumpur.<ref>{{cite news | url=https://www.ch-aviation.com/portal/news/131707-no-catering-contract-in-place-at-malaysia-airlines | title=No catering contract in place at Malaysia Airlines| newspaper=Ch-Aviation}}</ref> The airline has since reintegrated hot meal services from various caterers by stages and had restored most of them by November.<ref>{{cite web| url=https://theedgemalaysia.com/node/690096 | title=Malaysia Airlines fully reinstates in-flight meal service offerings| date=15 November 2023}}</ref>

In November 2023, the airline has stated that it expects to reach full net profit for the whole year of 2023 with full break even in its entirety. The airline cited improved yields, balanced sheets and a constant positive cash flow as a result of its restructuring efforts along with the return of global travel demand post pandemic.<ref>{{cite web |title=MAG CEO says it's on track to turn first full-year net profit in 2023 |website=The Edge Markets |date=2 November 2023 |url=https://theedgemalaysia.com/node/688602|access-date=2023-11-16}}</ref> The airline has also began recommitting its narrowbody and widebody aircraft renewal program.<ref>{{cite web |title=Financial turnaround means Malaysia Airlines can invest in customer experience|website=CAPA |url=https://centreforaviation.com/analysis/reports/financial-turnaround-means-malaysia-airlines-can-invest-in-customer-experience-651348}}</ref>

In March 2024, Malaysia Aviation Group has confirmed that Malaysia Airlines and its subsidiaries has reached full net profit for year 2023. A profit after tax and interest (NIAT) of RM766 million was announced over year 2022 net loss of RM344 million.<ref>{{cite web|url=https://www.nst.com.my/business/corporate/2024/03/1028588/malaysia-aviation-group-posts-first-ever-annual-net-profit|title=Malaysia Aviation Group posts first ever annual net profit|website=New Straits Times Malaysia|date= 21 March 2024}}</ref>

Since August 2024, Malaysia Airlines faces criticism and trust lost over its management, which caused multiple technical issues, safety concerns and alleged staff poaching.<ref>{{cite web|url= https://www.marketing-interactive.com/malaysia-airlines-brand-sentiments-regain-trust |title= Technical issues, safety concerns and alleged staff poaching: How Malaysia Airlines can fight the PR turbulence |website=Marketing<nowiki>-</nowiki>Interactive|date= 1 October 2024}}</ref> The managing director of the group Datuk Captain Izham bin Ismail has criticized the Aviation industry's original equipment manufacturers (OEMs) for global parts shortage and poor quality control of aircraft parts.<ref>{{cite web|url=https://www.nst.com.my/business/corporate/2024/09/1106179/aviation-oems-must-take-responsibility-over-supply-shortage-mags|title=Aviation OEMs must take responsibility over supply shortage: MAG's Captain Izham|website=BusinessTimes|date=16 September 2024}}</ref> The airline also faced significant delays involving aircraft deliveries from both Airbus and Boeing. The airline was originally scheduled to receive 4 [[Airbus A330neo]]<ref>{{cite web|url=https://www.businesstraveller.com/business-travel/2024/10/18/malaysia-airlines-deeply-disappointed-by-a330neo-delays/|title="For the upcoming Airbus A330neo, Malaysia Airlines was scheduled to receive four aircraft this year"|website=BusinessTimes|date=18 October 2024}}</ref> and 9 [[Boeing 737 MAX]]<ref>{{cite web|url=https://www.nst.com.my/business/corporate/2024/07/1076584/mag-expects-delivery-another-seven-b737-max-8-despite-boeings|title="MAG is working closely with Boeing on the 2024 deliveries. We're expecting seven B737 MAX-8s to be delivered in the coming months with a total of nine aircraft to be delivered in 2024,"|website=newstraitstimes|date=15 July 2024}}</ref> by Q4 2024 but the airline has only received 5 from Boeing<ref>{{cite web|url=https://centreforaviation.com/news/malaysia-airlines-receives-fifth-737-max-8-1296255|title=Malaysia Airlines receives fifth 737 MAX 8|website=CAPA|date=17 December 2024}}</ref> and 1 from Airbus<ref>{{cite web|url=https://theedgemalaysia.com/node/736073|title=Malaysia Airlines takes delivery of its first A330neo from Airbus|date=29 November 2024}}</ref> in total. The delays has resulted in setbacks involving network strategy and planned aircraft renewal.<ref>{{cite web|url=https://www.businesstraveller.com/business-travel/2024/08/30/malaysia-airlines-hit-with-significant-aircraft-delivery-delays/|title=Malaysia Airlines hit with significant aircraft delivery delays|website=businesstraveller|date=30 August 2024}}</ref>

In February 2025, the airline has cautioned that it is operating back in the red for year 2024. This is due to ongoing staff attrition and OEM supply chain issues which has resulted in the airline having to cut back 18% of its scheduled flights from August to December 2024.<ref>{{cite web|url=https://theedgemalaysia.com/node/743897|title=Special Report: Malaysia Airlines back in the red as supply chain woes cloud its skies|website=The Edge Malaysia|date=19 February 2025}}</ref>Malaysia Aviation Group has announced that for FY 2024, Malaysia Airlines and its subsidiaries have recorded a small net profit of RM54mil, its third consecutive year of positive operating results.<ref>{{cite web|url=https://www.nst.com.my/business/corporate/2025/04/1203112/malaysia-airlines-parent-mag-posts-rm54mil-net-profit-3rd-year|title=Malaysia Airlines' parent MAG posts RM54mil net profit, 3rd year of consecutive positive results|website=Business Times|date=17 April 2025}}</ref>