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==Uses== Intranets are increasingly being used to deliver tools, such as for collaboration (to facilitate working in groups and teleconferencing) or corporate directories, sales and [[customer relationship management]], or [[project management]]. Intranets are also used as corporate culture-change platforms. For example, a large number of employees using an intranet forum application to host a discussion about key issues could come up with new ideas related to management, productivity, quality, and other corporate issues. In large intranets, website traffic is often similar to public website traffic and can be better understood by using web metrics software to track overall activity. [[Survey (human research)|User survey]]s also improve intranet website effectiveness. Larger businesses allow users within their intranet to access public internet through firewall servers. They have the ability to screen incoming and outgoing messages, keeping security intact. When part of an intranet is made accessible to customers and others outside the business, it becomes part of an [[extranet]]. Businesses can send private messages through the public network using special [[encryption]]/[[decryption]] and other security safeguards to connect one part of their intranet to another. Intranet user-experience, editorial, and technology teams work together to produce in-house sites. Most commonly, intranets are managed by the communications, [[Human Resource Management|HR]] or [[Chief Information Officer|CIO]] departments of large organizations, or some combination of these. Because of the scope and variety of content and the number of system interfaces, the intranets of many organizations are much more complex than their respective public websites. Intranets and the use of intranets are growing rapidly. According to the [[Intranet Design Annual]] 2007 from [[Nielsen Norman Group]], the number of pages on participants' intranets averaged 200,000 over the years 2001 to 2003 and has grown to an average of 6 million pages over 2005β2007.<ref>Pernice Coyne, Kara; Schwartz, Mathew; Nielsen, Jakob (2007), "Intranet Design Annual 2007", [[Nielsen Norman Group]]</ref>
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