Editing Indigo Books and Music (section)

==History==
The company was founded in 1996 by [[Heather Reisman]], who is married to [[Gerry Schwartz]], majority owner and CEO of [[Onex Corporation]].

The company's first [[Big-box store|big-box]] bookstore initially called "Indigo Books, Music & More", was opened in [[Burlington, Ontario]] on September 4, 1997. With financing from Onex Corporation, Indigo bought [[Chapters (bookstore)|Chapters]], their largest Canadian competitor, in 2001 and continues to operate many stores under the Chapters banner. Indigo also gained the ownership of the Coles chain of small-format bookstores, which was also owned by Chapters.

Indigo closed three high-profile stores in Toronto in the spring of 2014, including the [[World's Biggest Bookstore]], which it acquired when it bought Chapters. In June 2014, Reisman said the company was headed into a new phase, selling a much higher percentage of non-book items.<ref>{{cite magazine |title=How Indigo plans to become the world's first "cultural department store"|magazine= Marketing Magazine |author=Carol Toller |date= December 1, 2014}}</ref>

In late 2017, it was announced that it would expand to the [[United States]], with its first location opening in ''The Mall at Short Hills'' in October 2018.<ref>{{Cite news|url=https://www.chainstoreage.com/store-spaces/first-look-canadas-indigo-books-and-music-makes-u-s-debut/|title=First Look: Canada's Indigo Books and Music makes U.S debut {{!}}Chain Store Age|date=2018-10-08|work=Chain Store Age|access-date=2018-11-05|language=en-US}}</ref>

In September 2022, Reisman stepped down as [[CEO]] and became executive chair, with Peter Ruis being named CEO.<ref>{{Cite news |last=Robertson |first=Susan Krashinsky |date=2022-09-06 |title=Indigo founder Heather Reisman becomes executive chair, Peter Ruis named new CEO |language=en-CA |work=The Globe and Mail |url=https://www.theglobeandmail.com/business/article-indigo-names-peter-ruis-ceo-as-heather-reisman-becomes-executive-chair/ |access-date=2022-09-07}}</ref>

In February 2023, Indigo was the victim of a [[ransomware]] attack that rendered them unable to process non-cash transactions, returns, and gift cards for approximately four days. They got back their card transactions through a wireless pinpad, but the rewards system was still down. Online shopping remained unavailable for almost two months.<ref>{{cite news |title=Indigo's 'cybersecurity incident' stretches into third day as website still offline |url=https://www.cbc.ca/news/business/indigo-cybersecurity-1.6742230 |access-date=2023-02-12 |work=CBC News |date=2023-02-09}}</ref><ref>{{cite news |last1=Ilascu |first1=Ionut |title=Largest Canadian bookstore Indigo shuts down site after cyberattack |url=https://www.bleepingcomputer.com/news/security/largest-canadian-bookstore-indigo-shuts-down-site-after-cyberattack/ |access-date=2023-02-12 |work=BleepingComputer |date=2023-02-09 |language=en-us}}</ref> While Indigo has assured the public that customer data was not compromised, they notified current and former employees that employee data had been. [[LockBit]] has claimed responsibility for the attack. Indigo made the decision not to pay the ransom due to the possibility that the money would be used to fund terrorism or organized crime.<ref>{{cite news |last1=Heydari |first1=Anis |title=Indigo won't pay ransom for stolen employee data |url=https://www.cbc.ca/news/business/indigo-wont-pay-ransom-1.6764785 |access-date=2023-03-04 |work=CBC News |date=2023-03-01}}</ref><ref>{{cite news |last1=Bundale |first1=Brett |title=Indigo refuses to pay ransom, warns stolen employee data may be posted to dark web |url=https://www.cp24.com/news/indigo-refuses-to-pay-ransom-warns-stolen-employee-data-may-be-posted-to-dark-web-1.6296624 |access-date=2023-03-04 |work=CP24 |agency=The Canadian Press |date=2023-03-02}}</ref>

In June 2023, Reisman announced her retirement, effective August 22, 2023. This came after four out of ten board members stepped down, citing loss of confidence and mistreatment from the board leadership.<ref>{{cite news |last1=Alberga |first1=Hannah |title=Indigo founder Heather Reisman retires, almost half of board steps down |url=https://toronto.ctvnews.ca/indigo-founder-heather-reisman-retires-almost-half-of-board-steps-down-1.6431069 |access-date=2023-08-03 |work=CTV News |date=2023-06-07}}</ref>

In September 2023, founder Heather Reisman returned as chief executive officer, after Peter Ruis abruptly resigned earlier in the month.<ref>{{Cite news |date=2023-09-18 |title=Indigo founder Heather Reisman returns as CEO |language=en-CA |work=The Globe and Mail |url=https://www.theglobeandmail.com/business/article-indigo-founder-heather-reisman-returns-as-ceo/ |access-date=2023-09-18}}</ref>

In August 2024, Indigo served a [[cease and desist]] letter to the pro-Palestinian activist group [[Indigo Kills Kids]].<ref name=":2">{{Cite web |last=Alshami |first=Lama |date=2024-12-19 |title=Indigo Kills Kids: How arts communities are challenging power structures within Canada |url=https://canculturemag.com/literary/indigo-kills-kids-how-arts-communities-are-challenging-power-structures-within-canada/ |access-date=2025-01-04 |website=CanCulture Magazine |language=en-US}}</ref> Demands in the letter included that the group stop infringing intellectual property laws, remove "false and defamatory content," and stop interfering with the business and reputation of Indigo.<ref name=":2" /> On September 17, 2024,<ref>{{Cite web |title=Federal Court of Appeal sets hearings for tax and radio broadcasting cases |url=https://www.canadianlawyermag.com/practice-areas/litigation/federal-court-of-appeal-sets-hearings-for-tax-and-radio-broadcasting-cases/389247 |access-date=2025-01-04 |website=www.canadianlawyermag.com |language=en}}</ref><ref name=":3">{{Cite web |last=Rothman |first=Jonathan |date=2024-09-17 |title=Indigo wins temporary court order to block online boycott promotion that claims it kills kids |url=https://thecjn.ca/news/indigo-boycott-court-hearing/ |access-date=2025-01-04 |website=[[Canadian Jewish News]] |language=en-US}}</ref> the [[Federal Court of Canada]]<ref name=":4">{{Cite web |last=Rothman |first=Jonathan |date=2024-10-28 |title=Judge orders websites accusing the Indigo bookstore chain of 'killing kids' to remain offline for two years |url=https://thecjn.ca/news/indigo-judge-decision/ |access-date=2025-01-04 |website=[[Canadian Jewish News]] |language=en-US}}</ref> granted interim emergency<ref>{{Cite web |last=DeForge |first=Michael |date=8 October 2024 |title=The Giller Prize and the 'Indigo 11' |url=https://canadiandimension.com/articles/view/the-giller-prize-and-the-indigo-11 |access-date=2025-01-04 |website=[[Canadian Dimension]] |language=en}}</ref> approval to a lawsuit from Indigo requesting internet service providers take down the organization's website.<ref name=":1">{{Cite web |last=King |first=Thoby |date=2024-12-05 |title=Indigo's Copyright Victory Opens A New Front In BDS Struggle |url=https://www.readthemaple.com/indigos-copyright-victory-opens-a-new-front-in-bds-struggle/ |access-date=2025-01-04 |website=The Maple |language=en}}</ref><ref name=":0">{{Cite news |last=Raveendran |first=Rochelle |date=26 September 2024 |title=Pro-Palestinian advocates protest at Indigo stores in Toronto |url=https://www.cbc.ca/news/canada/toronto/pro-palestinian-protests-indigo-1.7334010 |work=CBC}}</ref>